Wally’s Ford of Seneca Falls

Michelle Clark

2024-05

Great Service! I had my first oil change and tire rotation for my 2024 Ford Edge that I purchased from Wally's Ford and was surprised to see that they gave my car a wash when they were all done!

Rebecca Cherwak

2022-05

I drove into the Fuccillo dealership with just a wish. I wanted a newer vehicle. Didn’t know if I could handle any sales person or if I even wanted to. I was greeted by Jamie, and she walked me through the purchase process seamlessly. She found the right vehicle for my family and we absolutely love it. I bought it back in April and I have never had such great service anywhere else. Between her understanding of my time restrictions and how I really needed something as soon as possible. She made it so I was able to drive home in it that day. I love my Explorer and plan on buying another when the time is right.

Danielle Bradley

2023-05

Purchased a vehicle over a month ago with promise that the minor cosmetic issues would be fixed (clips on front bumper and seal on the back passenger door that was missing when purchased) I have been told to call back, or someone would call me back to get these issues resolved. It has been over a month, when I went into the dealership to confront the lack of communication I was advised “Josh” was out and they didn’t know when he would return. So apparently there is only one mechanic, which is disturbing considering I purchased a used vehicle with an extended warranty, so I’m praying nothing goes wrong because I’m sure it wouldn’t get fixed!! Will not purchase from this dealership again!!

Kelly VanRiper

2024-02

Kudos to the staff at Wally's Ford in Seneca Falls!!!!!I knew that my current vehicle had 200,000 miles, so I was looking on the internet. I want to see what was available. Lacie reached out to me and suggested I come in. When I arrived on Monday both Bill and Brad greeted me. It was nice to walk in and receive the attention. I sat down with Brad and showed him a list of what interested me. We discussed the vehicles and what would be comfortable for me. Brad brought the Nissan Sentra up front for me to take for a test drive. When we walked out the size of car really surprised me. I was thinking that it would have been much smaller and compact. I really enjoyed driving it. So Brad and I start working on the paperwork. I knew that receiving financing was going to be difficult and both Brad and Bill were very encouraging and supportive. It didn't look like would be able to get the Sentra, however, they had a couple of other ideas and stayed positive. It was late in the evening and they told me that would be in touch the on Tuesday. They were very diligent and were able to get me financing for the Sentra. I was able to go back in on Tuesday night to complete all of the paperwork drive away in my new to me car. This was very stressful time for me and they helped me relax and get through the anxiety.THANK YOU BRAD, BILL, AND LACIE!!!!!!

Margarita Mendoza

2024-04

I LOVE MY NEW CAR! THESE GUYS GO ABOVE AND BEYOND TO MEET ALL YOUR NEEDS. TORIN IS AMAZING HE WAS SO PATIENT IM SUPER PICKY AND HE JUST WAS SO INFORMATIVE. THIS IS THE SECOND VEHICLE THAT I PURCHASED. IM GRATEFUL FOR THIS AMAZING TEAM THAT ACTUALLY CARES ABOUT PEOPLE! IF YOUR LOOKING FOR A NEW CAR WITH A GREAT DEAL LOOK NO FURTHER! 🎉👏🏼

Lawrence Kesel

2023-11

Outstanding Customer Service provided by the service department. A promise to research parts required to repair and provide a repair date. Received this call within 20 minutes along with repair date wthin my schedule. Josh definitely resolved my repair including inventory and ordering the parts required to complete repair correctly. Customer satisfaction along with the repair received by me again from Wally's Ford Seneca Falls again. Thanks very much to all.

James Magel

2021-05

My wife and I purchased our first used, but like new 2015 Ford Escape from Fuccillo of Seneca Falls in February of 2019. Had a great experience then and still love our Escape. We returned on June 5th 2020 because I was in need of a new pickup. Once again they were more than helpful, professional and caring especially during the pandemic. I went in with a very firm set price and expected to be leaving with basic 4x4 Ranger. I was shocked when they were able to get a fully loaded Lariat edition down to my price point. I couldn't be happier with my new Ranger, you could say it's a HUGE step up from a 2001 Dakota :)Thank you to Jamie S. Bill H. and the rest of the Fuccillo team for all your help and time.

Gerald Kernahan

2024-01

Josh was extremely helpful with my questions and concerns. He was/is very professional and customer oriented. It was a sunny afternoon and I drove back to Penn Yan loving my Bronco and the experience I just had at Wally's.

Deidre Augustine

2023-10

I am so appreciative of Brad and the whole team at Wolly’s Ford in Seneca Falls. I let Brad know exactly what I wanted and he was able to find the car perfect for me! Thank you to Bill and Roger for their financial expertise. Also, thank you to the support staff for making me feel welcomed. Great service all around! I love my new car!

kristy white

2023-05

I am so happy with the new truck I purchased from Wally’s! Scott helped us through the entire process and he was so easy to work with. I told him what I wanted and he helped me drive it off the lot that day. We have worked with Roger in the past and was happy to see he was still there and as great as ever. In the next year or 2 I will be ready to upgrade my other vehicle and Scott at Wally’s is where I will go 100%. They make you feel comfortable, not too pushy and make you feel like they are there for you.

Dave Long Racing

2023-11

The sales portion of our purchase was great, but whom ever was supposed to Clean my truck before i picked it up must have been off that day. Outside of the truck was great but the inside was completely filthy, found old french fries in the cupholders and animal fur all over the back seats. Also found the oil dipstick out of the engine and sitting on the firewall under the hood..

Mike Humphreys

2023-05

Shopping at Wally’s ford of Seneca falls is always a pleasure, Rodger and the whole sales crew are absolutely amazing, our salesman Chris Damato went above and beyond to reach our needs, the guys at Wally’s never disappoint and we couldn’t be happier with the service. This was hands down the best buying experience we have had yet. Thanks again to everyone at Wally’s ford of Seneca falls.

Todd Sherman

2024-05

Fair price, excellent service. Pick up and delivery was great. My advisor is awesome.

Louis Curwin

2024-02

They were absolutely wonderful to work with . Went out of their way to make sure I had a great experience! Thank you so much Wally’s.

sylkel48

2024-05

Thank you for the service, guys.As always, the guys at Wally's Ford got my inspection and oil change done and had me back on the road.As always, the guys at Fuccillo do excellent work and keep me on the road.Just the fact that things are explained if I have any questions.8/5/14-Thank you for fixing our jeep driver side door!That I can count on the work that you do to keep our Jeep running. I also appreciate that Joe tried to keep the total down on the front brakes. Thanks, guys!!Guys, thanks for the continued service!2-20-18I liked the fact that you guys got my oil charge and vehicle service done. I liked that I was scheduled and that I didn't have to reschedule other things. Thank you, guys, for your services!5-8-24: Thanks for getting the tie rod fixed and help with financing. Keep up the good work, guys!

Michael Hawn

2023-09

Really good experience with a pre-owned car purchase at Wally's Ford of Seneca Falls. We drove an hour because we wanted to buy from a smaller market than our home in Jamesville, NY (Syracuse). We had planned to buy a used Ford Edge but it just did not shift well during the test drive. However, they had a Honda CR-V on the lot that fit our requirements even better. The sales process with Luke went super smooth. They got us a great loan rate and we completed the transaction via text/phone. To top it off, Luke personally delivered the vehicle right to our driveway so we didn't have to drive an hour back out to pick it up. Great service and great car buying experience.

Chris Hartwell

2019-05

Friendly staff. Low pressure. Had the product I wanted. Same day service. Traded my vehicle and left with the new truck in about 2-hours. Had a great experience and I am telling everyone I know how happy I am with the dealership and the truck.

Maryori Morales Flores

2023-11

I’m happy 😃 so happy I came here. The process was fast and I love my new car!!! It’s a win for me. Billy and Cassandra were extremely helpful throughout the process.

PATRICIA TROMBINO

2023-10

This is my second car I have bought from Wally’s. And the service is incredible and they do all the work and make buying a car so easy. Didn’t even have to leave my house. A big shout out to Roger Tibbetts who Always goes above and beyond for his customers. I wouldn’t go anywhere else.

Chris Savage

2022-05

Samir's business card says he's a Sales Professional. I would respectfully disagree. We knew what we were looking for when we went in and made it clear we were just looking, but Samir was dead set on selling us a vehicle at any cost. It would have been completely stupid to buy the first vehicle someone tried to sell us. We got every sales line in the book. Neither of us had eaten that day and were very hungry. When we said we were going to get something to eat, Samir suggested we eat there. We said we didn't know what we wanted and he was worried we wouldn't come back. Well, he was right. He pushed us away. Normally I wouldn't rate so low over one sales person, but another tried to bail him out, but did so at the expense or running our credit on an app to see what kind of deal they could get us on a vehicle we weren't interested in anyway. Never going back.

Tracey Martz

2023-12

Fixed my dead horn problem, but as I dropped off my vechile my drivers seat had a seat cover on and when I picked the vechile up it wasn't on! They left it off. I thought they put the vechile back the way they found it? Well I guess not.

Tina Orso

2023-05

Let me just say I am so satisfied with this dealership they are the best they went above and beyond to get me and reliable vehicles! My credit at this time is the worst I really thought well girl there's something that can be done you got to work on this and then one of the salesman was like put a smile on their face we have this you will not be leaving without a vehicle today unbelievable music to this old lady's years I just want to say if you're looking for a vehicle used or new Wally's is the place to visit they are outstanding.!! Thank you all so much and happy holidays from a very satisfied customer 🙏

Maria Fowler

2023-07

Love my new F-150 truck! Wally's Ford went out of their way twice (first one was missing an important feature we couldn't live without so they found us another)to find us exactly what we were looking for. Gave us a competitive trade in value for our old truck and made the process easy!

Wayne Stone

2023-12

5 Star Wally's Ford of Seneca Falls,N.Y. WOO-HOOO0 ! Frank,Todd,Josh,All Good guys, that take BEST ! CARE ! OF my 2018 Ford Fusion SE, Also Entire Service Dept. And Entire Staff@ Wally's Ford in Seneca Falls, N.Y. " Happy New Year" W00-H0000 ! Ford motor co.Build A Ford Fusion GT. or Sport model, Thank you!

Dorothy Williams

2024-01

Always good and dependable service.. I have peace of my every time I bring my vehicle in for service. Thank you so much to all. Happy holidays.

Tonya Thorpe

2023-12

I had a good experience and it was stress free thanks to are dealer for helping make the process stress free with my 2020 ford ecosport I love it

Lacy Paige

2019-05

Purchased our last 3 vehicles here and have been bringing my latest vehicle here for servicing. Safe, clean, trustworthy folks. Brought my car in for an inspection and oil change. Left with a broken windshield. They stated I needed new wipers ($38) to pass inspection (debatable, but willing to pay to get the inspection). While changing the wipers they stated the blade was dropped accidently and cracked it. I understand. They apologized, offered to replace the windshield and do the inspection free of charge. They had to order the windshield so I went the weekend with my vehicle sitting in my driveway. I had some traveling to do and chose not to use my vehicle for safety purposes. Came back Monday, the windshield was replaced and I paid $115 for an oil change, windshield wipers and an air filter (air filter was also on that need to replace to pass inspection list, I did just buy this vehicle from them 1 year ago?). Here's the thing... HUUUUGE INCONVENIENCE!!! I spent minimum 4 hrs at Fuccillo waiting on my vehicle between the two days, had to drive there and back. ...and I was without my vehicle all weekend. WHY am I paying for this?? Write it off and keep a loyal customer!!! No rental option for the weekend? Oh that's right, no, because they said I'd be fine driving it.

Kurt Ballerstein

2023-05

The work that I had preformed went as expected, nothing surprising there. Recalls were dealt with and a NYSI. Where I was dissatisfied was when I was called to be informed that my car was ready. When my wife arrived to pick it up, she was informed of several things that will need attention soon, but not immediately. I felt that those items should have been explained to me over the phone, and I probably would have said to handle them now while the car was there. Simply put, better communication would have received a better review and more work for their mechanics.

Misty Taylor

2023-09

I Have purchased several vehicles from this dealership and always leave happy…nothing but top notch service…Rodger in finance always goes above and beyond!! Bill my salesman was phenomenal…Lacey was great too!

David

2023-05

This was the best experience I've ever had buying a car. Samir my salesman helped me work through the paperwork, helped get me a loan that fit my budget and explained everything in detail. I hate car shopping and have bought 5 cars in 26 years only when i was left with no alternatives but this is the most pleasant experience I've ever had and when I have to buy a car in the future I will definitely be returning here