4.7 (53)
3770 Carman Rd, Schenectady, NY 12303
(518) 355-2611
my518agent.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Amanda Chenier
2024-04
Becky was great to work with! She made adding our new camper onto our policy effortless! Always very helpful and prefer to talk to her when my husband or I call.
Steve Kennedy
2024-01
Always good working with Stephanie's Office;1. responsive in a timely manner and2. also proactive on follow up items
Len'a Dominy
2023-08
Commenting for my cousinHis words:I have had nothing but good report for State Farm. They have completed everything. I’ve asked them to do on numerous occasions their rates are very reasonable. Becky’s attitude is very uplifting very professional, but at the same time very friendly I would definitely recommend State Farm to anyone.
K Cookingham
2023-08
Rebecca was absolutely amazing. Went above and beyond. Made my experience very good. I am so grateful to her. You have an amazing worker... she is definitely an asset to the company.Thank you
Brie Rodriguez
2024-01
Becky was extremely helpful with a better policy and I couldn’t be more grateful! Thank you again!
David H
2023-05
Becky V at the Mahoney State Farm office is awesome. She is fast, accurate and friendly. In a world where it seems like the meaning of good customer service is lost, Becky and in general the Mahoney office seem to get it. Very pleased with my experiences with them.
Michael Colavito
2023-05
I needed to register my car and the last thing needed was a change in my insurance. Becky was extremely helpful and the process was lightning fast. She got a new insurance card sent to me in about 10 minutes. My highest recommendation for a great insurance agent. Don't look anywhere else. Go with the best!
Allison Oswald
2023-05
Becky is always absolutely fantastic! She quickly responds to my calls and emails. Always goes above and beyond to assist me by finding a good deal for the coverage I'm seeking. Highly recommend Stephanie Mahoney - State Farm Insurance and Becky V. for all your insurance needs! 5 BIG GOLD STARS!!
Christopher Czaban
2022-05
Stefanie Mahoney’s branch of State Farm is simply the best! Not only is the customer service top notch, but they have saved (and continue to save) my family HUNDREDS of dollars a month! They let us know of all the special programs, available discounts and anything that could lower our bills! I currently have (3) cars, (2) homes, boat and RV Insurance policies that were just combined into an umbrella policy covering everything beyond our expectations. All of this at a price I can’t believe… especially since having transferred from another MAJOR company I was with for 20+ years.Last but not least… customer service! I love good customer service and everyone at this office is just great! Not only do they know their products, answer all your questions, fix and credit any mistakes and promptly get you any paperwork you need… they make you glad you called them! Just can’t say enough! A+++++++
Michelle B
2023-05
This is a great State Farm agency. I worked with Rebecca. She was always great about returning phone calls, promptly gave me various quotes, and really professional and easy to talk to. Had a comfortable vibe. I highly recommend!
M V
2019-05
What a wonderful office! They have been nothing but helpful and kind to my family and I. We have never had any issue. If I did I would not blame the office. Becky was great and very helpful. And what office or company calls when you have an issue with the policy, not any of my previous companies. But Becky did as soon as there was an issue with my policy. I love you guys and thank you for being so helpful always!
Jennifer Pinto
2021-05
I have been a customer for many years and have always received quick and accurate responses to any of my insurance needs. They have great rates, that’s why I have home, auto, life & business insurance with them. Stephanie & Becky have always been very friendly and helpful. They make it a point to make their customers feel like a part of the family, not just a number. I would recommend this business to anyone who is looking for a great insurance company and agent!
Christine H
2020-05
I have been with Statefarm for a few years now, I just switched from a different agent's office to Stephanie's office not too long ago and I could not be happier. Becky and Rachael are so kind and helpful and go above and beyond from what you would expect from anywhere else. I will recommend this office to everyone I know, not to mention my prices just went down! 10/10 love this office and these gals!
Georgianne Crabill
2017-05
Stephanie Mahoney's State Farm Insurance Agency is top notch. I've had nothing but positive experiences with Stephanie and her associates, Becky and Jennifer. My daughter also a client, was instrumental in my decision to switch insurance companies to State Farm. My premiums went down considerably from what I was paying before for the same coverage and everyone in the agency has been so helpful and gracious, always going the extra mile to assist with my insurance needs. I applaud them all.
Brian Cook
2023-06
Becky is extremely helpful and makes sure everything is taken care of and goes beyond to help . All of my interactions with staff have been great
Ashley Kent
2022-05
I have been with Stephanie’s office for a few years now. Becky always goes above and beyond to make sure everything is ok with my account and notify me if there are any issues. They are always professional and always get back to me if I have a concern.
Allison George
2023-05
My experience was great. I was able to get quick responses and communication was clear. The policy I needed was quoted to me very fast and everything went smoothly. Definitely recommend!
Gary Masters
2021-05
The office is everything you would want your insurance company to be for you. They answer questions, understand what you're going through and are professional. You can even hear the smile over the phone. There motto is so true "like a good neighbor state farm is there" and they always are for our family. Even if it would cost less I will still stay with State Farm
Jennafer Ketchen
2022-05
We have had such a great experience since switching to State Farm a few years ago. Becky is always quick to respond and helps us fix any issues right away!
Anne Tarpinian
2023-09
Great customer service especially Becky who got my documents together in seconds. Highly recommend!!
Ani Cherian
2023-08
I’ve been a longtime customer. Their knowledge of insurance products, responsiveness in addressing concerns has always been commendable!
Akinboyede Jeje
2023-05
It's the best that I can recommend for anyone. Best Insurance ever, and I've heard from other Insurance (Geico) regarding State Farm as the best 👌.
Mac Bratt
2015-05
Not sure what happened to her and this office. I have been a customer for over ten years and service has recently become nonexistent. I received letter stating my rates could increase due to updated 'garaging' location that had changed for my vehicle. WTH? I've lived at the same address for around 15 years. I called when I got home from work and reached the State Farm answering service who reviewed my account and said no changes had been made so not sure why I received that letter. They emailed Ms Mahoney asking her to contact me the following day. That was last week. Also, I started polling my friends and my rate is around $300 more a year for same coverage with no accidents etc, even with my homeowners policy with them as well. I plan to purchase new car shortly and you can bet I'll be taking my business elsewhere. To bad, service was great when I signed on.
Jennifer DesChamps
2023-09
Rebecca is amazing. She is knowledgeable and helpful. Love State Farm
John Rogers
2018-05
If I could give a State Farm a zero I would.I've been with State Farm for around 10 yrsafter I left Allstate for being overpeiced.I haven't had a ticket since 83, my son John 25 yrs a student who works has also been a customer for 5 yrs. I received a call from Becky this afternoon stating my car, motorcycle and condo insurance were cancelled along with my Johns due to my son's traffic infraction 2 ago.. Nice to see there on top of things.Meanwhile my unjust cancellation with a perfect record was given no concideration.I was only told John is a liability and them insuring me is no longer possible.I would understand if my son's insurance wascancelled if that's the way it had to be but thisis nothing but N.Y political B.S.
Lisa Guerin
2023-05
Such a pleasure to work with! ALWAYS helpful and answers any questions I have. Extremely efficient and most importantly, Becky is kind.
Timothy Korkosz
2023-05
I called Becky this morning to help me out with some insurance questions not only did she answer my questions but before we ended my call she had everything ironed out for me I couldn’t have asked for a nicer person to handle my call she’s the best
Hannah Johnston
2022-05
Becky was the kindest and most professional insurance agent I have ever spoke to! Highly recommend her!
Margie Pachucki
2019-05
Rude and useless. Filed an erroneous claim on my behalf just for inquiring about water damage and asking if certain things would be covered had my plumber determined it was a major issue. The claim was filed when I was not even in the state as the date is incorrect from when I made the inquiry. Now I have been dropped. Stephanie did not try 1 bit to help to resolve the issue.
az
2022-05
Got my auto & homeowner insurance through Rebecca, who’s very helpful and professional! Thanks!
Monday | 9 AM-5 PM |
---|---|
Tuesday | 9 AM-5 PM |
Wednesday | 9 AM-5 PM |
Thursday | 9 AM-5 PM |
Friday | 9 AM-5 PM |
Saturday | Closed |
Sunday | Closed |
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