Lowe's Home Improvement

S Moore

2024-04

This stores definitely has everything you want/need for all your home repairs/upgrades. The only issue I have is you can never find anyone when you need help. I did have some great help at the Niskayuna store. Shout out to Laura & Jayden in the flooring dept for the exceptional service they provided me. They were both helpful. Thank you guys for ordering my 20 boxes of flooring.

Debra J. Harper

2024-04

I was looking forward to seeing their garden center. It was closed by the time I got there. Usually they have a good selection this time of year. If you want something specific, you might have to ask. But don't get your hopes up.

Stephanie Lall

2022-05

Always a deal in here. The customer service is pretty good too. I can always come here to get what I need to accomplish my job. The bathrooms are pretty clean which is unusual for stores this size. The staff goes above And beyond to make sure you find what you need and they're very knowledgeable in their departments

Jake

2024-04

We got a great deal on a Whirlpool washer because the cheapest washer was not in stock, but in order to get it at the lowest price, we had to apply for their store card. The new washer is awesome, much better than expected.

Jeffrey Quivey

2024-01

Ordered a new fridge on 25 November 2023, delivery was scheduled for 27 December. Took the day off for delivery and moved my old fridge out to the garage. The afternoon of the 26th (by time I checked my email the evening) received an email saying my delivery was pushed to January 11th. No explanation, no coordination, just wait two more weeks because Lowes said so, while losing money not being at work, and the manual labor of moving the old fridge.Called and I spoke with one of the head cashiers (Will) helpful and said a manager would call me back. Steve (I think store manager) calls and says there is nothing they can or will do.Steve seemed very uncaring and mater-of-fact, not that there lack of ability to hold up their requirement feel short and I MUST deal with it. No thanks. Cancelled the order and wont go back. I am now a Home Depot shopper, thanks Steve. I will also be shopping more local. Businesses caring about customers is important; Steve doesn’t care.

Jared Schworm

2024-03

What is going on with all the dead house plants at this location? With all the people who work here, no one thinks that may be a good idea to give them some water? I’m sure it would only take 10 minutes a week…it’s been like this for months. I should have taken pictures it’s bad.

Brian Bloom

2024-02

We went significantly out of our way to come to this Lowes because it's the only one in the area with the tile we're looking for, according to the Lowe's website.After about 30 minutes of looking, with a store employee's help, the hundreds of pieces of 3x12 tile are somehow nowhere to be found.

Karl Hofaker

2023-11

What a disappointment I bought 2 air conditioners and one last set a month and the other 1 is still working but I tried to return the other one, and the girl told me that they couldn't take it back because it was over 30 days. Way to stand behind your products. I'll never spend another nickel at Lowe's. And I'm gonna go cancel my card right now.I called you and got no satisfaction or suggestion of help. just more disappointed

Mike Catanzaro

2023-10

Just like all the "home improvement" warehouses, there is less and less of a selection of actual stuff a good contractor would use and more and more junk a homeowner would be tempted to buy. There is a reason lumber yards are still in business. Staff the store with people who worked in the trade and stock it with high quality products and prime grade lumber and I might shop there for non emergency items. I can't tell you the number of times the "electrical" department gave me advice that would either not pass inspection or would outright burn my hose down

Vincent Gaito

2024-04

Pick up team is a joke. Order 10 bags of stone get 8 charged for 10. 2 day order pick up wait times. Process has holes in it.UPDATE: pick up team is still terrible at their jobs. Couldn’t provide me with a receipt of any fashion, tried charging me for bags they didn’t have ($20) as well as lawn seed ($80). Terrible attitudes and just ugly people overall. Failed order, failing location as far as customer service. 0/5

susan baker

2024-02

I was at this store on 1,6,2024 I was helped by Deb Nancy and Tim Deb helped me pick out a snowblower and them Tim helped me load not only the snow blower and 3cbags of rock salt and Nancy rung me out kudos to all of you thank you for the awesome customer service it was greatly appreciated the snow blower works great thanks susie baker

PSL WN

2023-12

The manager lady, at Niskayuna Lowes, can bodily lie to your face with contradicting policies within the same conversation, giving a hard time to process a return bought only a couple days ago. OFR item was sold and delivered when promised a new in box item. It was a snow thrower that was rusty, missing parts, missing warning stickers, missing manual, and was excessively greased as if used. Thankfully multiple associates came to my rescue and aided me in making a purchase and pickup at another Lowes, their help was night and day compared to their mean manager. Can confirm the new item was much better, brand new.

Tina Mancuso

2023-05

I was there last week 2 days before my foot surgery. I needed to buy some sort of fencing for my schnauzer after surgery.A women with long blonde hair and a tall quiet dark skin man helped me. Plan 1 didnt work out. She tried plan 2. Again it didnt work. We then came up with plan 3, though skeptic they tried it and was a success.Not many employees take time out of there day to go above and beyond but these 2 did!I was there Friday Oct 14 in the garden department. They deserve a Thank You for sure ! 2 great employees Lowes of Niskayuna!

Micah Troncone

2023-08

Ryan and Mikhail in lumber went above and beyond to help me pick out the lumber for my large deck order. Even though I was being picky they were very empathetic and saw the order through to the end. Very professional and great customer service.

RICK DELORETO

2023-05

Man at return desk is top notch Not once ,not twice but every time I go to him. Lowe's,show your appreciation .

Nickx Card

2023-10

Lowes…Where the paint might dry faster than the approval of your vacation time. Tried to prioritize my education and got a crash course in unemployment instead. Their selection of home improvement tools is impressive, but good luck finding tools for employee support. Would recommend for a DIY project, not so much for job security. Prioritizing your education is seen As a one way ticket to unemployment by this place... but friendly reminder. it's just a stepping stone on your employees journey but it’s the furthest you’ll go in your career. Remember to treat each employee with respect and understanding, because anyway goodluck pushing those carts🤭

Michele Lachance

2024-01

Clean store .Great Christmas decor .Love to browse this store .Staff is so helpful plus they do delivery and curbside

Kevin Ferreira

2023-05

Twice now wait 20 minutes for anyone to show up at the paint desk If you need something quick to finish a paint job don’t come here.

Tammie

2023-11

It is a hit or a miss for me sometimes the workers want to help and sometimes they don't I was not happy at all the workers should be more knowledgeable and if they don't know something they should try to find out the correct information before they give you the wrong information

Christine Purpura

2023-08

This is a great Lowes. We have found a lot of what we need for our new home and for the projects and improvements that we’ve made. We always seem to find what we’re looking for, and more!Update: The employees in the garden center are top notch! Corrina was a total pleasure to work with during my trip to Lowe’s. She was helpful not only to me, but to all of the other customers I saw her interact with. She is a shining example of professional courtesy, cheerfulness, and excellent customer service. She definitely went out of her way to make my experience a great one and encourages me to further make Lowe’s a regular in my shopping visits.

M J

2022-05

Tbh this place was great the staff was great I bought this vanity for $200 less then home Depot my 🐕 love it cus everyone working there seem to have milk bones to give her.

Susan Podgorski

2023-05

Ken in appliances was an incredible associate: patient, knowledgeable, efficient, and kind. We purchased a range (ours suddenly died) and a range hood today; quickly, Ken located the Samsung range we wanted in stock. Next, he showed us several matching range hoods and carefully explained dimensions needed to accommodate our limited space. He found one online that would fit and placed the order. The range will be delivered in two days. Yay! We can cook again. The hood will arrive in a few weeks. Thank you Ken and store manager Rick for your expertise and friendly disposition.

Lois Mills

2023-05

Large selection. Quality inconsistent. No one available for questions. When available they don't work in the area where you are shopping and they can't answer the questions. I'm glad it's nearby for a quick trip or paint but wouldn't redo a room with their products.

Jeffrey Evangelista

2023-05

Poor quality service. The appliance section was not responding for a call, I tried calling that department for many times and took me 2 hrs but still no response. Im sending back my delivered item because it is defective. They need to train and designate a qualified staff to help their customers in a proper way. The store manager must read this and do some action if they want more regular customers coming back to their store.

Manny Santos

2023-10

Found everything quickly, and the Pro Desk supervisor helped me load lumber on to my truck and also provided materials to better secure it.

Ardene Graboli

2023-05

The least customer centric of the Lowe's of the area. More than one time in the past 3 weeks I was left waiting for customer service that never arrived. Two weeks ago I wanted to purchase one of their electric mowers ($600+ price). They could not find somebody in the entire store to help. Needless to say, I purchased somewhere else. This morning same thing for a different item. Pushed the button for help, waited 20 (twenty) minutes to get some customer service. No luck.But really how bad can you be to send away a customer with money in his pocket ready to purchase one of your products?

Shirley DeBono

2023-05

My husband and I are refurbishing our house and have spent quite a lot of time shopping at Lowe's lately. The paint people have been very helpful and accurate with our paint colors, and we have had good luck finding supplies. We will continue to frequent Lowe's for our housing needs.

Krystal

2022-05

I had an interview 3 weeks ago and was offered the job. There was an issue with my application and I was told to put it back in and they would push it through so I would receive an email in order to schedule my drug test. I had not heard from anyone and left messages with customer service, the manager Joel said customer service does not always give the message so I was told to contact him or Nancy directly. I waited several days never heard anything, so I went into the store after 2 weeks. Spoke to Joel in person and was told to call on Tuesday if I still had not gotten anything. So I followed his instructions. I called this morning customer service sent me over to Nancy who then explained she was in a meeting (I would have no way of knowing that) so I emailed Joel, who asked me to call him and he told me it goes to spam sometimes. I never heard from him. So after 4 hours I called again to see if there was anything I could be doing, seeing as it’s been 3 weeks and I was eager to work. Nancy then calls me back, says “you’ve called 15 times and during a meeting and emailing Joel, we have too many employees to be dealing with you so I am taking back the job offer” so basically because I was doing exactly what I was told and then she admitted she and him both got my messages and just chose not to contact me back. I have my call log and I called 5 times total. I have made a complaint with corporate and I can not believe that’s how they run their store.

DJ/MC Sari Sparks Medick

2024-04

Its a shame that everything is automated and that people can not assist with the simplest of tasks like making keys. I will not be going back. I'll just go to home Depot.

grant

2022-05

The store is clean and everything is well organized and labeled. The staff is friendly and helpful. I choose Lowe's over home depot anytime plus I've noticed the prices to be better. They have a great selection of everything you need for your home. I still love small local home improvement stores but Lowe's provides that same feeling with a massive selection of goods.