Lia Toyota of Colonie

Jon Romano

2024-03

I have gone to Lia Toyota for years but have noticed declining customer service and higher prices. Recently I clipped my sideview mirror coming out of my garage breaking the cover, but thankfully the mirror itself was intact and still working. I called in explaining what happened and they quoted me around $150 to replace the cover. But when I went in they said because some of the internal covering was broken that they would have to replace the entire mirror for several hundred dollars more. I cannot afford that, so they said they could replace the outside cover and it would pass inspection and be fine - it just wouldn't look pretty. I was fine with that.Not even a week later I went through the car wash and the cover that they had put on came off. So I called and explained what happened and they said come on in and they'll put it back on no problem. But when I came in I was told I cannot go through the car wash again with the mirror the way it is unless I wrap it up with a bag and tie it.I take good care of my car and get it washed every week in the winter. The fact that they charged me $150 to do work without telling me that it wouldn't be good enough to go through a car wash is a huge deal. Especially since I've spent about $1,600 at Lia Toyota in the past couple of months, which is why I couldn't spend another $800 to replace the entire mirror.The customer service at this place has drastically dropped in quality, and they keep charging higher prices to do minimal work. Do not go to Lia Toyota

JoyJim Labbe

2024-04

From the moment I walked in, the experience was amazing…beyond 5 stars.First - it’s beautiful. Great attention to detail and a welcoming experience.Second - I was quickly introduced to John Henry, who listened to me and what I was looking for.Third - they worked with me with our unique situation and went above and beyond to ensure I received the vehicle I wanted.Fourth - thank you for vi a great experience.Highly recommend Lia Toyota of Colonie.

Joseph Verrastro

2024-04

I just purchased a 2024 Tundra here at Lia Toyota.I have been a customer for many years. My salesperson John Henry Phillips was outstanding to work with. He is a true professional. He kept me well informed throughout the buying process. He made both my wife and I feel very comfortable during the transaction and was very upfront about everything. I highly recommend John Henry as your next salesperson. Lia Toyota needs to keep him. After my purchase I was introduced to Andrew Smalls who answered every question regarding how things work on the Tundra. Again it was a pleasure working with a pleasant, professional and knowledgeable person. If they were a team they would be hard to beat!

Madison Hack

2024-01

JohnHenry is an excellent salesperson! This was my first time getting a new car as a young adult and he made sure to answer all my questions and listen to my needs. He made the whole process so much easier than I thought it would be. I was very nervous for this change but thanks to JohnHenry I left with a new car that I absolutely love! Andrew Small was extremely helpful in helping me understand all of the features of my new car as well. Overall I had a great experience at Lia Toyota. I know I can count on JohnHenry and Andrew for any other needs and questions I might have in the future. Thanks so much !

Carson Aiyingst

2023-12

John Henry is a professional, patient and enthusiastic salesman. Although I don't speak English, he enthusiastically helped me solve my problems. He helped me complete my car purchase transaction and I am very satisfied. I hope to introduce my friends to buy cars next time. Highly recommend him for sales

Richard Gauthier

2024-05

I went to Lia Toyota of Colonie as a first time car buyer at a legitimate Car Dealership. As my first experience it went very well. I was introduced to my salesman Kelly Pagano. He was very professional in every aspect. I went there with the type of vehicle already in mind and he went above and beyond to find the car I was specifically looking for. You get the A typical car salesman typically but he was great in the fact that he didn’t push any vehicle on me. He showed me what vehicle(s) they had that were in my interest and needs. I was able to leave with an exceptional vehicle and also while having a great experience purchasing a vehicle. I would highly recommend Lia Toyota of Colonie and Kelly Pagano as a salesman to anyone. 👍👍👍

Darrin N

2024-04

I purchased my new to me Tacoma a couple of years ago now and I must say the process was a joy and all service work that has been required over the last couple of years has been effortless. Everyone involved from the front desk to my sales associate to the service advisors and everyone in between have been very friendly and respectful. Should I ever have the need to purchase another vehicle I will not hesitate to make Lia Toyota my first and only choice.

Raja Shekar Reddy

2024-03

John Valikonis Helped me in buying Toyota Camry 2024 at Lia Toyota. I am extremely happy with his service and overall I had great experience through out the process. John is a nice person and explained everything about the car quickly and patiently answered all my questions with ease and all at my comfort level, he also explained the Lease and Financing options very well even after my back and forth requests, I was little worried about delay responses when he get back to his manager and get back to me, but I can understand how busy they are at several times to serve all the customers as quickly as possible and keep their expectations positive to complete the sale. I never felt that I am missing something here. I am happy to reach out John such a gentle person in future and felt like it is great dealing with them. Thanks Lia.

Heidi DePiero

2024-04

I purchased my Toyota Camry from Tom Pottenburgh and our experience was amazing! Tom worked extremely hard to find the car that I wanted and kept us posted with every detail. Thank you so much tom for all your hard work and dedication to your job. Much appreciated.

Kevin Murphy

2024-03

Lia Toyota made the lease of my Rav4Prime SE seamless all in one day. My Sales and Leasing Consultant, John Henry, worked hard to obtain my targeted lease rate. This was completed over the phone. Then he had all the paperwork prepared so the purchase transaction was as efficient as possible. The vehicle was prepped and being charged when I arrived at the dealership. The Delivery Specialist, Andrew, was very knowledgeable and enthusiastic. Overall, Lia and their employees made the lease of the new vehicle very easy.

Craig Renner

2024-03

I recently had service done at Lia Toyota of Colonie. This place was first class service from start to finish. I had previously bought my vehicle to another Toyota dealership, and they told me that they weren't able to fix the problem. When I pulled into Lia Toyota of Colonie, I was greeted by the service associate Nicholas Mucha. He assured me they would thoroughly troubleshoot the problem. In short order they had diagnosed the problem and assured me they could fix it. They showed me exactly what the problem was, and what caused it. (The problem was caused by another company installing a trailer hitch. They even put that in writing so I could try and recoup some of my repair bill from that other company.) They had to order parts, which wouldn't be there until the next day, but the timetable they gave me for repairs was right on schedule as they promised. They got me into a rental car and they fixed the vehicle in the time frame they promised for the price they quoted. It was a very expensive repair, but they offered financing with monthly payments so that worked out okay. The waiting area was very comfortable and they had complimentary coffee and donuts. Everybody was kind and polite from start to finish. I highly recommend the service department at Lia Toyota of Colonie!

William Hollenbaugh

2023-08

I was able to get the car I wanted from a neighboring state through Lia Toyota without having to travel there. They buffed minor scratches out of the paint and did some touch up paint for me at no charge before I picked the vehicle up. They’re even going to repair a small dent on it at no expense to me, at a time when it’s convenient for me. The purchase process was simple and they were able to answer any questions I had. They explained all the paperwork as we went through it, which was appreciated. My salesperson was Jennifer Colon, I recommend her and I do recommend Lia Toyota of Colonie.

Hilary Knox

2024-02

JohnHenry is a great salesman and very pleasant to do business with. He worked hard to ensure we got the vehicle and price we wanted. However, we did have to push a few times to get an acceptable trade-in value. I recommend working with John Henry if you're looking for a car from Lia Toyota.

Melinda Stockman

2023-05

It took over four months to get but I finally got the car of my dreams. My 2023 blue Toyota 4Runner is fantastic!! Jennifer Colon was so helpful and kept me updated on the progress on my car arriving at Lia. She was quick to call and give me the good news. It took only a couple days for me and her to get everything ready to drive away in this amazing vehicle Thank you Lia and Jenn!

shawn patrick

2024-02

I made an appointment here for an oil change and tire rotation. It took two and a half hours of waiting but it eventually got done. I then got a list of almost $2,500 worth of maintenance that needed to be done on the vehicle. Looking in the owner's manual the numbers they gave me were not correct per Toyota and we're just dealer recommended numbers. I believe I am going to stick with the Toyota recommended maintenance and not the Lia recommended maintenance. Very dissatisfied in the way that this was all presented to me as kind of a "you need to do this now" manner. I will find another dealer in the area and hopefully have better luck with them.

Haroon Sarwer

2023-05

In general, great service! However, Service Department has recommended maintenance services in past that they themselves had recently performed on the vehicle. Luckily I pointed out service dates and invoice numbers based off the paperwork I maintain. They did apologize. So don’t just sign off on vehicle maintenance work without first confirming your records.Other positives: all service work to be performed on your car can be approved via the link they text you, which includes a video of your undercarriage taken by the mechanic working on your vehicle 🚗. I find it best to leave your car over night by dropping the keys 🔑 in the dropbox; they do call promptly in the morning. Do use the service special coupons posted on their website to save some money for your vehicle maintenance work. The coffee ☕️ machine is free and Doughnuts 🍩 are great! Plenty of beautiful space exists to work on your laptop. Phone charging cables are available; just ask the person working behind the counter. Free WiFi is great!

Hina Zaman

2023-12

John Henry is an amazing sales representativeI was just going to Honda but stop at Toyota and this young man guide us in an amazing wayHe is cooperative,polite soft spoken , knowledgeable and and perfect professionalSo I bought my new used Honda from himAnd now my husband wants to contact him for his upgrade vehicleKeep it up everyoneThanks for your help

Theresa Rodford

2024-01

Tom Pottenburgh is amazing! My daughter has been looking for a car for about month now and we just stopped by Lia on New Years Day on a chance. Tom was great and knowledgeable. My daughter had her new car the next day! Justin was the finance person we dealt with, he too is amazing. I had previously dealt with Justin with buying my truck, so it was extra nice to have a familiar face. I would definitely recommend Tom at Lia Cars when looking for your next vehicle! Thanks again for making the process so quick and easy!

Regina

2023-12

My overall experience was very easy and pleasant. The vehicle model I went in to text drive was not available so I test drove a hybrid model of the same model and loved it. Not knowing anything about hybrids, I asked my salesperson, John Valikonis, who was extremely knowledgeable, a million questions. He not only answered each one quickly, but he seemed very happy to do so. He was so patient, professional and friendly - I felt very comfortable and the transaction went off without a hitch. I would highly recommend John if you are in the market for a Toyota! Also, the financial person, Aaron, and Andrew who went over the car’s buttons and functions with me were equally as patient, kind and knowledgeable. Shout out to Mackenzie who I requested as my salesperson, but she already had a customer.

Robert Ingalls

2024-03

We had an excellent buying experience with salesman Jim O'Donnell. He was very professional and answered every question we had concerning our purchasing a 2021 RAV4 LE Toyota and trading in our 2011 Camry that we also bought from Lia Toyota in Colonie, NY. The whole buying experience was made easy thanks to Jim O'Donnell. We will definitely consider buying another car from Jim O'Donnell at Lia Toyota again.

Andrew Dwyer

2024-03

John Henry, our salesman, was very professional, informative and helpful throughout the entire process. When we arrived for our appointment, the car was in front, washed and ready to go for our test drive. There was no pressure or pushiness whatsoever. The vehicle was as represented on line. Overall, the experience was most enjoyable

Brian Graham

2024-04

My customer service representative. Nicholas was friendly and responsive. My Tacoma drives like the first day now at its 75,000 mile service. Had fluids changed out brakes replaced and they found a couple other issues that could’ve been detrimental to the engine if not addressed. All around good service.

Adam Chambers

2024-04

Went there to check out a car they had posted online and sent me a message to test drive after a couple of emails back and forth. Got there and the sales agent (a man named Kelly) briefly left to talk to seemingly no one then said it was already sold and offered to show other options. The car is still up for sale online and they just updated the price today. Would avoid at all costs if you are looking for an honest dealer.

Christina Stacey

2024-03

Absolute scam and waste of time. I bought a car from them “certified pre owned” to find out as soon as my warranty went up, all of a sudden there’s 5k in repairs that need to be done!! And on top of that they take 3 1/2 hours to do an oil change…the mechanic must have no arms because I’m pretty sure that takes max an hour. Also I went to pay & the girl tried to charge me 40$ over until I caught it and her response was “oh my goodness I’m so glad you caught that!” LOL absolutely Terrible customer service. Do not waste your time or money with these imbeciles.

Theresa Barber

2024-05

Update from 2 star to 5 star. I spoke with Rick, he resolved the problem that happened last Saturday and Rick will be doing work on my car this weekend I am overall happy that this was taken care of thank you again! 😊

Lindsay Ruth

2024-01

We came in today to get a new key for my 1999 Camry (I know, she’s old lol.)Our service rep Michael R was so helpful and pleasant, he explained everything thoroughly and answered any questions we had. The whole experience was quick & easy. Every employee was so kind I have already started thinking about starting my journey of a new car through them. I would highly recommend them to anyone!

Vicki L. Robinson

2024-03

John Henry Phillips. I have been buying cars for years and John was the BEST salesperson I've ever come across. He was knowledgeable, patient and accommodating. Honestly, I felt like I was at his home for a BBQ. I test drive 3 cars. They looked good as I love Toyota's but something just didn't feel right. I had my mind set on I think it was an XLS and was just about to buy it and then went into the showroom and saw my dream car...a Toyota Camry. It was so comfortable. I looked at John and told him THIS is the CAR I want!!!! He was so patient with me as this would be the 4th car I looked at. He said, ok we'll just change the order. From start to finish my experience with John Henry Phillips was just GREAT 💯!!! My next car will be with John again. Please, if you go to Lia Toyota in Colonie ask for John Henry Phillips to assist you in buying your Toyota!!

Roma Gage

2023-05

So happy with my new truck! This is the 1st time I actually trusted the salesman and dealership! Great results. Down to earth, easy ro work with. Tom Pottenburgh, salesman...excellent! Andrew Small, product specialist really knew his stuff! I highly recommend Lia!

Frank Donahue

2024-03

Top notch dealership! Our salesperson, Joe Harragn was knowledgeable and professional in every aspect. He answered all our questions and concerns and made our purchase a great experience. Ask for Joe - you won't be disappointed.

Ronald Nichols

2024-03

I have been going to Lia Toyota for over 15 years and purchased my Prius new from them in 2019. I’ve always trusted Toyota vehicles and am now on my third Toyota, and Lia Toyota has always been my first choice to keep my vehicles running in excellent condition. The service manager Michael and the director Rick, go above and beyond to make sure service is done correctly.