The Home Depot

OnTheMove

2024-04

Went to Home Depot at 11 am on a Wednesday, was swamped with contractors and other customers. Had to pickup an order I placed online. There were 4 women in the customer service area. One was answering the constantly ringing phone and the three others were talking together at a different register. After a few minutes, one of the other ladies came over to assist me. I had to show her the email on my cell to confirm my information regarding the item I selected and had paid for online. She went to a back room, got my item, and helped get it on to a utility cart. Lots of new items in stock, now the employees need to get it unpacked and on the shelves. They definitely need to hire new workers. The parking lot is always horrible and the whole plaza needs restructuring, it’s horrendous driving there! 👎

Sincerely Anonymous

2024-04

I have been to Home Depot twice this week to purchase appliances not one but two big appliances. They have a sale going on so I figured I would utilize this sale and get the refrigerator and gas stove. The first time I went, there were two employees, one who was tending to a MALE customer and the other one was doing nothing. Not once did they ask me if I needed help. When they were both free they began talking to each other. Then when I was fed up after 30 minutes I was getting ready to walk out and another MALE customer walked into the appliance area and immediately they asked him if he needed help. To me that’s sexist because I was the ONLY FEMALE in that section. Fast forward to today I walked in again to utilize the last day of the sale and again got ZERO help from anyone still willing to buy the two appliances. After another 30 minutes I walked out again not buying anything. Now I have always chosen Home Depot over Lowe’s, I do a lot of shopping here. I’m a Home Depot credit card carrier who’s absolutely appalled by the lack of customer service provided today. Lost out on a $2000 sale from me. I think after this your company has lost me as a customer and I will be shopping Lowe’s from now on for all my needs.

Palomar 54

2024-04

I am a veteran who used to shop Home Depot because they used to offer a discount when you present ID. I went to purchase a lawn mower and at the register I was told to download an app run by a third party corp so I can send them a digital copy of my ID so they can approve or deny my discount. As a retired shop teacher, disabled veteran and US citizen I am insulted when the ID that will give me access to any military installation is not goof enough for Home Depot. My drivers license also has veteran on it but that is also not good enough. Home Depot continues to find new ways to get out of the discount they chose to offer. I also called the customer service number that should get me to corporate but instead connected me to a third party operator in Mexico. I called the number over 3 dozen times only to get Mexico. I will no longer shop at any Home Depot and I do not recommend this business to anyone especially fellow veterans. Do not give your information to the web app. They just want to sell it to subsidiaries. I am also not a fan of a US based companies outsourcing customer service and giving away America jobs to Mexico or any other country. Stop scamming Home Depot. Don’t offer a discount if you’re not going to honor it. I can vote for a president easier than I can get your discount.

Marty Fragale

2024-04

As a customer of Home Depot, I must express my extreme disappointment with the appalling lack of basic facilities in their restroom. During my recent visit, I encountered a dire situation that left me utterly mortified and disgusted.Upon entering the restroom facilities, I was greeted with an empty toilet paper dispenser in the stall. As nature called with an urgency that could not be ignored, I was left with no choice but to utilize whatever means were available to address the matter at hand. Regrettably, the only option presented to me was to use my socks as makeshift toilet paper.The experience was not only unsanitary but also deeply humiliating. It is utterly unacceptable for a reputable establishment like Home Depot to neglect such a fundamental aspect of customer service. Adequate provision of restroom essentials should be a non-negotiable priority, yet my distressing encounter suggests otherwise.Furthermore, the lack of response or acknowledgment from staff regarding this issue only compounds my dissatisfaction. It is evident that Home Depot has failed to uphold even the most basic standards of hygiene and customer care.In light of this egregious oversight and the subsequent indignity I was subjected to, I am compelled to give Home Depot a one-star rating. Until they rectify this egregious oversight and prioritize the well-being and comfort of their customers, I cannot in good conscience recommend this establishment to anyone. Buyer beware, for even the most basic human needs are not guaranteed to be met at Home Depot.

Laura Bays

2024-04

Ughhhh don’t use for paint!!! The rest of the Home Depot is great- but I asked them to match my last order and he gave me the same color in a different finish. Of course I didn’t realize until I had completed all touchups and it dried overnight. They comped my next gallon because of this but not even an apology. Currently repainting the whole room. Fml.

Tamara Call

2024-02

I've shopped at Home Depot for over 20 years for various home items. Aside from all the shopping I have done, I have recently been most impressed by the employees. Today, I toured Home Depot with my adult vocational group of students to learn about different jobs at Home Depot. We randomly spoke with about 8 employees from various departments. Every person took the time, was kind, informative, patient with our questions and even showed us how some of the big machinery works. Every employee from 4 months to 20 some years of working at Home Depot, spoke highly of the company, and said that they enjoyed their jobs there. We were all very impressed. Thanks to the employees today who made our tour amazing!

Katherine D

2024-03

Al was the most helpful person I have ever met. When I walked into the store and passed him he has a huge smile on his face, little did i know I would need his assistance buying a bathroom vanity that was out of stock in Clifton Park. He helped me pick it out and was the most kind and knowledgeable gentleman. Thank you Al! More should be like you!

Brian Dantz

2024-02

Love the store, have a pro account there. Everything I have ordered from the pro desk has been a nightmare. Plan on pulling your own order, and don't count on getting delivery. They totally botched up a $10,000 lumber order. All in stock, couldn't get it pick with a week notice and couldn't get it delivered. I had to make four trips with my own equipment trailer to keep my project fed. Store manager offered me $250 gift card for my inconvenience, then she retracted the offer when I actually asked for the card. ( and refused to return my call). The only reason I still use them is that Lowes is 10x worse.

Dominick Viscusi

2024-04

They had a sign saying I would get a free soda if they forgot to ask me about a Home Depot credit card ….and they didn’t ask me about the Home Depot credit card ….but the lady said they weren’t actually going to honor the free soda and she wasn’t allowed to give me a free soda…. I know this sounds like a little issue, but that is false advertising to offer something for free but then actually not honor the promotion … If it was a local pizza place and they didn’t honor the free soda promotion they would get blasted on but because it is a big corporation. Nobody is going to care.

Paulette Az

2024-04

The guys in the lumber department have been so kind in dealing with an older women when they usually service contractors. One person, Cliff went above and beyond to help me, which is so appreciated. Thank you

lisa perry

2024-04

DO NOT USE ACS flooring! Home Depot contracted ACS to install flooring that we purchased through Home Depot, not sure why Home Depot would continue using ACS Flooring with the amount of bad reviews and bad workmanship proven with photos. Not only did they do a horrible job, they lied, blamed our house for the floor separating and then refused to fix their mistakes. We have properly installed floors of the same material throughout the other two stories of our home, installed 5 years ago by a different company and they are still perfect. ASC put garbage quality flooring with garbage quality work. The so called “independent contractor” they sent to see the job was definitely working for them. Shady company, stay away and save yourself the expense and aggravation of having to hire someone to fix what ACS will give you. Photos show 2 of the several issues with the installation. Home Depot did not offer to help or correct the issue, even though ACS was a subcontractor of Home Depot. If you purchase flooring at Home Depot, definitely find your own trustworthy installers.

Bradley Leavitt

2024-02

The stock here is pretty good. The customer service is pretty average. Kids club horrid. I would go to lehi. It is much better and more fun. Take the time to drive there instead.

William barsalow

2021-05

The associates were extremely helpful,When I had a portable welding business I was contracted to replace four feet of the tube stock columns outside the store that had split open from the condensation building up inside and then freezing, you can't even tell where the columns were welded back together...

A Non

2020-05

Updated rating after reaching out to the store. Great customer service provided by them. Allowed me to swap out the door for a new one. Turned a bad experience into a great one. Thanks goes out to Matt who went above and beyond.Had 2 doors delivered from this store yesterday 10/4/2019. One of the doors is fine and has cardboard on the corners to prevent damage, this one however, did not. You can see that it was damaged during packing/delivery and they delivered it anyway. I would like to think the employees would see this and think "Would I install that on my house?" It was clear that thought did not enter their heads before they proceeded to ship it off. Neither my wife or I have a truck so returning this to the store is not an option. Be careful with online ordering. As Forest Gump would say "You never know what your gonna get".

John Siggia

2023-12

Well they lost my order and if I didn’t go to the store myself I would of never found out my order was lost and as of right now no manager has called me back or have I received a email. John

Stevie Beavy

2022-05

So did the home project thing and have had 600 square feet of my 800 square feet home filled with boxes of cabinets and floors for almost 2 months, can't get anyone in the line the kitchen department just hangs up, and everyone is waiting on the cabinet guy who said he would call me back when he can look at his schedule 2 weeks ago, it's a 2 day job at most and honestly I have already made 2 payments towards the home project financing without them literally doing anything, I am calling to get the blue prints so I can hire someone else , look around before you jump into their rabbit hole

Joe Q

2023-05

I visited the Saratoga NY store and was really pleased with multiple aspects. Store was clean, employees were helpful and yet not aggressive in trying to ask you if you need assistance. Checkout was fast, way, and just great actually. Yet probably amongst my best experience was seeing a working store manager. I didn't know he was the store manager until afterwards, only tip off I received was the way he was dressed. However he had his "utility belt" on ready for anything. He had his gloves, knife, scanner, and etc.. He had reminded me of myself when I was running retail stores. He wasn't afraid to get dirty and do what he expected of his employees. You can also see he was respected, as the employees didn't run away when he was near or hide, they actually spoke an had a few giggles so to speak. It's rare to see this still today.Another great aspect of the store was everything I looked at was priced, clean, and we'll stocked and faced. I didn't find any faults with this store, and I'm usually one to always find something. Today was a good day for Saratoga!

Jimmy Nagisaka

2024-03

As they say in Vermont"Maple syrup makes bacon taste even better"

don gilbert

2023-11

Been here an hour trying to return something I purchased yesterday in a delivery and because they left an item out they can figure out how give me a refund...still waiting

Samir Kulkarni

2024-04

Very disappointed by the customer service desk personnel, called on 04/09 morning.

Sandy Dumart

2023-05

We had a very bad experience after purchasing three containers of Liquid Deer and Rabbit Repellent from Home Depot in Saratoga Springs. One of the containers was defective and leaked all over the back carpet area of my SUV. We immediately contacted the store and they took our contact information and said an insurance company would be in contact. In the meantime, I immediately took my SUV to have the interior professionally shampooed. A kind young man worked on it till midnight - well after his business hours. While there was some improvement, it still stinks. I can tell you firsthand that this product will keep more than deers and rabbits away!What started out as a smooth process has now turned to frustration. The insurance company and client (Home Depot, I assume) are unwilling to replace the carpet in the back area. Instead they think it is reasonable for me to put up with this awful smell?All I am asking is for Home Depot and the insurance company to do what it will take to return my SUV to the condition it was in, prior to the defective container leakage.Seems reasonable to me.Sandy Dumart

Joseph Shelley

2023-07

Worst experience ever. Very disorganized and confused with their own deliveries. Weeks of bs back n forth waiting for large packages only to find that they were instead out of stock after being told they literally checked and all was there waiting to go. Don't bother with large online orders with home depot. Great way to turn customers to your competitors

DC

2023-05

After our refrigerator gave up the ghost we went to Home Depot to search for a new one. After a sales rep tried to talk us out of buying the fridge we wanted we eventually did purchased a new Frigidaire from the Saratoga Home Depot on July 31st, 2022. We paid in full and scheduled a delivery for the following week, August 8th.We made it through that week with a small little mini fridge we have in our garage, not ideal for a medium size family with children. Unfortunately, the fridge arrived damaged upon delivery. I was told by the delivery drivers I'd receive a call from Home Depot about a replacement that day, which I never received. The next day I called a 1-800 number from my receipt and was told a new unit would be shipped to Home Depot from Frigidaire as a replacement and should be delivered or shortly after August 19th. I informed the rep that I could not wait that long as we currently had no refrigerator. She said if we took the new unit they would give us a discount off the price once it was delivered. When I asked what kind of discount they offered I was told it would be a $100 gift card to Home Depot...To say I'm disappointed in Home Depot would be a monumental understatement. How they could think a customer, with no fridge, would wait an extra week and a half for a unit that I could literally pick up the same day from their largest competitor baffles my mind, and for what, a $100 gift card?!?Home Depot has lost a loyal customer today.

L W

2023-06

Stood at the empty customer service desk while the older man behind the counter ignored me staring at his paperwork. When he finally asked me how he could help, I asked if the Penske truck rentals are guaranteed if you place an online reservation. He replies I don't know you would have to call Penske. I said oh ok I will go to Uhaul.

Mihai Irimia

2023-05

Went to Saratoga store on Nov. 29th to ask for Kitchen cabinets quote. No specialist was available, so they took my name and phone number and promised to be called back. 20 min later i got a call from HD customer service and asked what do I need. I explained again, and then they said that someone will contact me soon. Never happened. Went back in the store on January 5th around 5PM and Mr Charles was sitting at the desk doing nothing. I told him what I wanted and he said that I need an appointment. I thought there is someone else who is doing this and he/she is not available at the time. So I said ok, and a new appointment was set on January 12th, 2023 from 1PM to 3:15 PM. I went back on the 12th and there were 3 associates sitting and chatting. So I waited for 3 or 4 minutes until Mr Charles asked me “how can I help you?” I said “ I have an appointment”, and he goes: Appointment??? (he had no clue that he has an appointment which he set up). “Appointment with who?”, and I said “ with you!”. His face was straight, so I reminded him what I need and he started remembering things. Anyway, I thought we can proceed, as I pulled the measurements out, but he asked me to leave the paper with him (which I thought it is strange), so I asked: can you make a copy? He goes “ we are not allowed!”. I said ok, then he took my paper, he started looking into the computer to make sure he has the right info and he turned towards me saying: I will send you a quote by Sunday! I asked why? “Because it takes time to enter data and create the plan, etc. I said: you booked this appointment for 2 hours and 15 min, and after 15 min you are telling me that I can leave??? “I am sorry”Long story short, I went to Lowes, and without appointment I was out of the door in 1 hour and 15 minutes with a quote in my pocket.Way to do business HD! And that Charles guy… you’re paying him for doing nothing!

Dana Day

2023-05

I generally order on line and is usually ready at contractors pickup area. Sometimes I have to go to the customer service area which is at the far opposite end of the store which makes it somewhat inconvenient. I really don't mind if I have other things to pickup and I usually do. Good place to go to otherwise. They have most of the items I need.

Keith Weber

2023-05

It's a Home Depot, staff there are friendly and helpful. I go in for 1 thing and come out with 10 things somehow. As much as my wallet wants me to avoid the place I keep coming back for more. I've even gone in to "just look around" and failed miserably.

Jay Bee

2023-05

Purchased cabinets, delivery showed up at 9am no calls, nothing, so wasn’t ready. The driver was nasty and verbally abusive, swearing and threatening, and not all cabinets were delivered. Spent 3 days talking to Patty, who stated she filed an incident on the drive, but had no idea what the process was, asked for a manager to call me, never did, they did finally deliver the remaining cabinets. I will never purchase from this store again. Hope no one else gets the delivery driver from hell.

Lia Carpenter

2023-05

This is the best Home Depot ever. I know a guy from Albany who drives up to this Home Depot because it's so great. Someone will always help you find something or give you fix it advice. Always trust Bob in paint. They don't have tool rental unfortunately. Your dog is always welcome! PS: I know several people who tell me that they drive from Albany with their whole family just to go to this Home Depot - they make a day trip of it - because it's so much better than all the rest in our area!

Brett Ingersoll

2019-05

As far as home Depot's go this one is really good. They are great about returns. I have found some really good clearance deals here. Staff is knowledgeable but not pushy. Store was clean and pretty well organized. It's designed in typical Depot layout. I have never really had a long wait at checkout. Plenty of parking and located right in the middle of a plethora of other big box stores making it a convenient stop.