SKS Bottle & Packaging Inc

Amdrw royal

2024-03

Fast deliveryDirectly to received or shipper, not gateI think can do overnight

Ashley Love

2024-04

You can pay for your order, and wait over a year to receive back ordered items.This is a company that makes it hard to do business with. I would not recommend.

A Misty Dimness Soap

2022-05

SKS almost always have what I need for packaging my bath & body products - and if they don't have it, they restock quickly and have a great service to notify when it is back in stock. Their pricing is affordable, the quality is excellent, and the shipping is fast. I really like that when I buy lotion bottles with the pumps, the pump tube is already cut to the length for that bottle.

Nut Naturally

2023-06

I ordered 35 cases of jars I'd been looking for all over the internet for weeks. The reviews initially deterred me from ordering from them. I'm so glad I decided to place my order with SKS! A BIG for us is that the glass jars I wanted were made in USA. The online ordering system was seemless. My order was processed and shipped within a day and the customer service team was so courteous with every small query of mine. I will most definitely be staying with SKS!

Jason Perry

2022-05

We do order in bulk when possible. I'll try again next time. This is such a silly waste of plastic, and excess waste for no reason! ALL OF THESE COULD HAVE FIT IN ONE BAG! Your product is solid but this is ridiculously unnecessary and it's very common for your company.

Dolores Williams

2023-05

When I initially started ordering from this company they had items in stock and a pretty quick turn around. Over the past year things have went down hill. They are always out of stock and things on back order. I placed an order December 2021 I received half of my order and to this day January 2023 it is still showing it's on back order. Needless to say I have canceled my order and requested my money back only to be informed it will take 4-8 weeks to receive my money back smh this is beyond horrible service.

Adam B.

2024-04

Good customer service. My order arrived on time and was nicely packaged.

Lena I

2024-04

Impressed by SKS excellent customer service and quality of their products 🔥

Louis D

2022-05

I was charged $3,000 on my credit card for items that were out of stock since the rest of the order was partially shipped.I had previously waited over 8 months for that same product in a previous order before deciding to cancel the order since it was taking too long.They refused to refund the money unless I canceled my order which would lead to me losing my place in line (roughly a year of wait). I proceeded to cancel my order regardless or else SKS would have borrowed my $3,000 for MONTHS before actually shipping my merchandise. They try to keep your money hostage investing it while you are hoping your order comes in for MONTHS.This company is extremely unreliable when it comes to their stock, although, I was understanding since we are in difficult times, however, this has crossed the line.I am now working on eliminating SKS as a supplier. This is no way to conduct business.

Todd Harris

2022-05

It's funny how the reviews on their website are highly rated. I initially started trying to work with SKS last year to start up my small business. During this time, I have called several times and was unable to reach anyone or receive a call back. It seems as thought this company has closed for business. This is huge when it comes to depending on a company to provide you with supplies to maintain your own business. This would be a representation on your business if you decided to trust that the would deliver any product that you need. Trust me, there are other options out there that will provide much better service. Bad customer service from your supplier would pass that bad customer service to your customers. Also, the responses to the issues that people are having is just a copy and paste response.

A. W.

2021-05

I should have read the reviews because they are all identical to my experience. Customer service is either nonexistent or rude/not helpful. You never receive an order confirmation via email, though you certainly get all the spam marketing emails. I have tried to contact them SIX times now about the same exact item on an order that I made in the beginning of December - 4 months ago! The date I was given it would ship, it did not. And I contact them and they give me a new date - they never reach out or update your account or contact you by email to say it’s changed you have to contact them every single time. And the date has changed four times now!If you call you just wait on hold forever, nobody ever answers. I asked for a callback, no call back. I leave a voicemail, nobody calls me back. I try to do chat via their website and you always get the same apathetic woman who just gives you a new ship date and says egh, can’t do anything about it and no I’m not allowed to talk to her supervisor, I have to call and well you know what happens when you call .. nothing.After all my other outstanding orders are completed I’m going back to my old supplier. I don’t suggest anyone give your money to this “business.”

Shawn Walker

2022-05

I have been buying from SKS for a while now and they have just the right sizes of bottles and jars that I need for my business Good Mama's Health.

ashley white

2022-05

This is a horrible company to order from. First their customer service ir horrible. If you call they have nasty attitudes and even over chat they are rude and don't care as well. Second, I placed an order that said it was backordered for two weeks. After I placed the order it stated next year 08/22/2022!! yes, you read that right! Why would it go from 2 weeks until late next week! insane!! I placed another order as well that actually stated in stock. Well after I placed it back in August the date changed to tbd! I still have yet to receive the items. I don't see how this company is still in business! just horrible and based off of their reviews this is common. I advise you not to place an order with this company.

Elea Wright

2018-05

I have ordered from SKS off and on for years. The last few orders I actually created an account so that track my orders. I re-ordered a part and when I received it, it was the wrong part. Returning was not the exact issue, the issue is the shipping (however, since I have yet been unable to return the product due to their website not working I am uncertain if they will in fact exchange the item) I requested that the company simply exchange the item for me and pay for the shipping as I did use the re-order option of their website. The company took the stand that it was my issue for not reviewing the final order closer. I do understand their point, however, since I used the re-order option I felt that there was no need. I was simply re-ordering a part ordered before and used the exact product from a previous order with a button that says re-order. Long story short, I will get my replacement, however, will delete this company from my options for packaging sourcing. I am too small of a company to pay for 50% of the products cost in shipping with no support of the company for an error I feel was a web issue. In the event it was my error I would gladly accept blame. To add to this situation, per company request in order to do the return I was directed to the website, which once again had a glitch. The company representative sent me an email saying the site was down and that he would send the appropriate return information when available. So there you have it. All in all I would say that the customer service is not customer friendly!

Marianne Weitzel

2023-05

Frustrating!!! Out of most of what I need. Website always rejects my password although it was correct. Took over 45 min to place an order and ended up having to call it in. Shipping quote was double what website said. 83.00 to ship! This company has lost it!

Laurie Pavao

2021-05

I placed my order on April 11. Today on November 20th I still have not received my order, nor have I received my requested refund. I understand completely that packaging has been in short supply, but that does not excuse the company for 1. not keeping me apprised of my order status (had I not inquired several times, I would never have known about any delays 2. giving me the runaround and a curt response from customer service regarding the status of my refund once I finally gave up hope of ever receiving the merchandise (I am now just out of the 180 day time frame to escalate this with PayPal). I am sure they are fulfilling orders from larger companies before they are dealing with us nickle and dime types, but I will never order from them again. I want my money refunded promptly please!!Update- Dec 2 -Two more emails to Barbara in customer service. Still no refund and a response saying " I have resent your request to accounting" I'm beginning to believe the "accounting department" and Barbara's trash bin are one in the same.12/10 Update - Refund was received

Brittnee A

2021-05

I placed an order over two months ago that was cancelled and refunded due to the supplies not being shipped or received. I spoke with two agents that confirmed the item didn’t leave the warehouse and they didn’t have a ship date for it. Upon checking my account tonight I was shockingly recharged for the same order they refunded me for TWO months ago. With no containers to show for it. I did not authorize them to charge my card today and I will be filing a dispute with my bank. This makes me worry as a customer they’re saving card information on file and randomly charging customers.Check your statements and account.

I G

2022-05

I've been happy with every order I've received from SKS. Their products are very high quality and affordable. No regrets. I'll keep purchasing all of my containers from them unless something changes.

Mike T.

2020-05

This is absolutely the worst company I have ever encountered! I called in mid November $750 order! Will it be here by the first week of December “yes, we are 3 hours from you it will ship in a week, we will email you the tracking number!” Week comes ohhh the truck broke down! Whats the tracking number? Well we are still working on it! Well it looks like we are only going to ship 7 boxes instead of 50! The rest are not coming until after February 1st! Ahhhh return my $$$! NEVER AGAIN! STAY CLEAR OF THIS COMPANY!!! INV1484456 - is the invoice number

Chrys Rocha

2018-05

Good products and prices, TERRIBLE customer service, just pray that nothing bad will ever happen to your order. The one time UPS messed up my shipping, SKA opened an investigation then at the end of it one of the super mean customer service ladies told me she had to "ask her boss" if they would replace my order, I lost it, and they sent me a replacement overnight.Of course, 2 days later my neighbor who was on vacation found my box on his door, since I am an honest person I called them to return the second order. They told me I could pay to keep it or pay to send back.That made me regret trying to do the right thing but I then called UPS and they were happy to do the return for free since it had been their fault.They should fire the entire "customer service" and start new. Too bad because their products are nice.

Erica

2019-05

Get your packaging elsewhere. Another example of a business to business company that cannot deliver. Poor customer service and inexcusable shipping and processing times. I placed an order on 10/22 and it still has not processed. Their website says 3-6 business days to process, but this has been well over that. No response from the company. I ordered the same jars from a different company on the same day without any expedited shipping and received that order 2 days later. Do yourself a favor and not use SKS.

friendston Gucci

2021-05

Its my firts time ordering bottles from them. The experinced was not good. I did not received any email confirmation after i place my order. When i reach out to them they ask me the order number good thing i screenshot my order if not i cannot give them the order number. When i ask about the status of it they said its out of stock. Its in stock in their website but its truly out if stock. The reviews are really true. I will never recommend this company to anyone.

Tamar Barratsingh

2022-05

I seen a lot of bad reviews for this company which is why I wanted to leave a good one. I ordered jars on May 20th, received a confirmation email immediately after the purchase, a shipping confirmation with tracking as soon as it was shipped and today on May 22 I received my jars. They are good sturdy jars and I will be ordering from this company in the future 👍🏽 I’m happy

LiveLaughJess

2018-05

Missing order - refused to replace or refund. I called in and let them know that there was a missing order and they said they wouldn't replace or refund. I asked if there was anything they could do such as discounted shipping ect. since this was an error on their end and I was basically told no, they don't care. Their customer service is definitely lacking. I believe in exceptional customer service and that's clearly not their priority. They have lost me as a customer. I would recommend looking into a different bottle supplier.

Diane Fothergill

2022-05

They always have what I need, with delivery within a day or two. I've checked other places but no one beats their prices or delivery. This is so important as a small business owner. Their customer service is second to none, with prompt responses to my questions. I would go no where else for by bottling needs.

L Chandler

2019-05

What happened to SKS? Been ordering for years, yet started to experience rude customer service and a lack of product transparency when ordering. I could always count on same day shipping and prompt delivery, but now it takes 3-6 business days. If there is a no-stock item, they will not tell you and you will wait an additional 5 business days...this is inexcusable. Don't bother trying to contact...the "Live Chat" no one there...phone...no one to answer...email...no reply. Very frustrating to finally reach a human and they reply "we will do the best we can". That tells me nothing. Apparently my 'best' and theres is a different standard. Get it together and I will come back, but until then, will shop elsewhere.

Empress Candice

2021-05

I have been using SKS for years & within the past year seems like it’s had an issue. We may a hefty shipping prove for our orders to be went UPS ground which take forever! Orders come in separate shipments, sometimes 3. If you use them you need to order your stuff in at least 30 in advance. I’m sadly going to have to part ways from SKS due to the inconsistency.

K Nelson

2019-05

First time ordering from this company and won't do it again! Customer service is absolutely DEPLORABLE! Processing and shipping times are ridiculous and trying to get updates or information from customer service is non-existent. The online chat is useless and when someone does respond, they're rude. Absolutely awful experience. If I could have posted this review with negative or zero stars I would have. I will NOT order from them again!

Snapchat Queen

2019-05

So Far So good, I have read a lot of these negative comments and it has me a bit concerned although I have been using this company for about a year now. But then again, I do live 20 mins away from their manufacturers which is probably why my items come in a lot quicker than most have that have complained. I do wish that the prices were a bit cheaper but so far this is where I'm getting my jars for my business Skin Deep Naturals by OM. If anyone has another company they use that is reliable, cheap and fast shipping please let me know. Thank you!

Dennis S.

2020-05

Update to review Dec 2 2019. Had to use sks once more. I stand by my claim that the Nevada warehouse is better than the east coast one. For that I have raised my review by a star.I will never use this company again. I placed our first order with them as a sample test to make sure they are like our current bottles from China. They are, but sad thing is they take longer to ship out your order than it takes an order from China to arrive. Will never use SKS again and you should look else where. Look at their more recent reviews tells you they are not a good company.Came to edit my review. The people that work at the Nevada location can do their job. They got my order to me within 3 days. Let your Nevada office do all the work. They can do it perfectly. Everyone in the NY location should be canned including the owners.I wanted to give an American company a chance and not have to pay tariffs on bottles. Ill stick to paying the tariff so I dont have to deal with companies like this one. Please sell to someone who knows how to run a business.This company has their drivers posting reviews for them. SMH...