Lowe's Home Improvement

Carlton Gamble

2024-03

It was time to get another washing machine. I ran to Lowe’s and I think I found a good one. The sales man was super helpful and the setup the appointment, installation and removal of the old machine. I grabbed the 5 year warranty too (you never know what the future brings). So for at least the next 5 years I’m gonna be worry free with the washing machine.

Chris Clark

2024-04

Buyer BewareI purchased a refrigerator for deliver on April 1. As it was being brought into the house I observed several dents and scrapes on the doors and side of the unit. I took photos as well as the delivery driver. I accepted the refrigerator because the delivery team took my original refrigerator out of the house.I called the store and spoke to a manager (Casey) She informed me that in order for the store to order a replacement I would have to pay for a new refrigerator before they could deliver a replacement. I tried to discuss this ridiculous requirement but was cut off repeatedly by Casey and was finally told “ this is the rule deal with it”I paid for a new refrigerator and it was as delivered several days later. I met the truck in the driveway and asked the driver to unwrap the unit and to my surprise it was also damaged. I sent the refrigerator away and called corporate, they apologized but stood fast on the rule of the customer paying for a replacement of a damaged appliance. It is now April 16 and the second charge is still on my credit card and no answers from Lowe’s.Folks think twice about Lowe’s when making a major purchase.Update: April 17 Lowe’s refunded most of the amount on my credit card but somehow is still $86 short. It never ends with Lowe’s.

Marc H

2024-05

Tried applying here multiple times and apparently I'm on the unhireable list even tho I did nothing wrong. Never worked here or caused any issues at the store so I'm starting to think they are discriminating me for whatever reason. The owner won't even reply to my review...

Kirsten Gaeding

2022-05

It was well stocked, friendly staff, some nice decor items, and open an hour later than Home Depot. But I can say across the board everything from shims to spray paint was consistently higher prices than Home Depot and Walmart. Their stock of spray paint was awful, not one can of flat white? Is this America? Smart Home products are severely lacking as well as trained staff when I was looking for a motion detector. (But likely the same knowledge level you will find at most anywhere) ... The thing that irked me and makes the star level so low is 2 items I bought were completely mislabeled in their price - 4 tiny wood appliques in the clearance section were labeled 39 cents came out to be $6.99 and a drop cloth with MANY price labels under $10 (which was the only reason I picked it up) turned out to be like $24, so my bill was twice what I thought it would be. When I saw this I said "wait, this isn't right, these are labeled ..." And in target they would either fix the price right at the register or take it off the bill and let you leave without purchase. I had to go to customer service and process a return. They do have some beautiful stuff, it is pleasant inside, but I think they could work on that checkout process. Maybe allow people to return things at the register if they labeled the price incorrectly (or the "bulk price" was the only price I saw because it was grossly overwhelmed with the bulk price) maybe it was just a tired cashier.... Tired of dealing with people who mistake the bulk price for the actual price prolly hah

Dylan

2024-01

I made the mistake of choosing Lowe’s install my vinyl wood flooring. I elected to pick up the items (on 10/25) to avoid the $80 delivery fee, I assumed I got everything as no one said otherwise. I found out I was missing 2 items, one of which was on special order and expected to be delivered on 10/30. On 10/30 I call Lowe’s and was told the item was being shipped directly to the contractor and that was expected on 11/6. 11/6 I go to Lowe’s and they tell me the item is “probably on the truck out back” but they wouldn’t know until it was unloaded that night. Josh the flooring supervisor was extremely unhelpful and when questioned about where my item was and any compensation for my time, he stated “it is what it is”. 20 minutes after I left the store I received a call from a flooring associate saying the item I was waiting for has been in the store since 10/30 and they had no idea. Josh the supervisor should have made that call. I talked to Jeff the assistant store manager, his body language told me he couldn’t have cared less and threw a gift card at me to get me out of there. Lowe’s Wilton is very unorganized and they have no idea what they’re doing, avoid at all costs.

Natasha Czizik

2024-04

The employees were unable and unwilling to create estimates for large purchases. Very disappointed in the quality of customer service.

Adam G.

2021-05

Good customer service, expected product selection. Store is in great operating standards with the current times during the pandemic. Sanitizing stations are at the entrance and exit. Solid 4 stars. Only issue is the flood of traffic which is absolutely expected with this Lowes being the only one for quite some miles.

Raymond Taylor

2024-04

Nice place Clean and efficient.And very helpful.

Cerid Ricks

2023-11

The people at the customer service desk would not warranty a broken kobalt tool for me because they did not have the kobalt version anymore and said I would have to call the customer service number. Guess what, I called and they told me the store should give me a craftsman equivalent. Went back in and told them all this, and they still would not help me out. I went to a different branch the next day and was in and out within 5min with a new craftsman tool essentially no questions asked.

Paulette Az

2024-01

Several associates at the Saratoga Springs Lowes went above and beyond to help me sort out the problem I had in dealing with the delivery of cabinets I ordered online. They were to be delivered from Latham store.For more info on my problem, see my review of the Latham store of the horrible customer service.

Charlene Stafford

2024-02

AO Smith hot water heaters that are sold by Lowes are unreliable and do not last. Do not buy an AO Smith hot water heater. I have 2, that each lasted less than 5 years, company replaced one but did not cover labor, did NOT replace second even though it is clearly a faulty product

Brian 360

2023-10

So many times I end up here with no clue what or why. Thankfully the crew has always been very patient and helpful each time.They carry a nice selection of non-pressure treated lumber that is hard to find elsewhere.

Dennis Berg

2024-03

They don't tell you when you buy any appliances that you only have 48 hours to return it I spent alot of money to get appliances there i had a problem with them but did not find out till having the installed 3 days later only to find out then about there policy I'm so disappointed after all the money I spent with them over the years I feel that they let me down

Chris Shaffer

2024-04

Home Depot is right across the street but Lowe's has better service, selection and prices

Gregory J. Mastrianni

2024-04

Best of all Lowes. If you ain't high you best be at Lowe's

Reiki Angel

2024-02

We enjoy the craft days they do for the kids. The staff is helpful and friendly.

Catherine Tholl

2022-05

Terrible customer service. I just purchased a bag of garden soil, Sta-Green, it was full of green mold and it stunk! Be careful what you buy there.

Jim Rogers

2024-02

Have to say over the years I've been a Home Depot guy, but lately I've been finding myself more and more inside Lowe's.

steve c

2022-05

Selection is stale, in the lighting section today All of the boxes were covered in dust, covered absolutely disgusting... Dickensian even, this place would do lady Havisham proud. The person working there, training someone, was not very knowledgeable. Friendly and willing, but couldn't give definitive answers. I guess I'll try elsewhere.

Diane Rathbun

2020-05

New kitchen sink that came w/the faucet and sink kit we bought today. Almost finished getting it in. we also bought a new ceiling fan for the bedroom and four lamps for the living room. Can't wait to get everything in

Thomas Vince

2023-06

My 1 star is for the non-delivery of a set of garage doors. I ordered a 2 garage doors and wanted them delivered on a Saturday, all set up very easily. Saturday came and close to 3:30 - 4:00pm I get a text saying they are near so I am on the look out. 5:10pm I receive a text telling me they are delivered. I look in my driveway and nothing is there. I call Lowes customer service and tell them and they say that indeed they did deliver them and go to describing the garage the doors were left in front of which was not mine. Customer service scheduled another delivery for the

Nkellz 3018

2024-01

The store is neat and clean but there is absolutely no staff -

PETER REDFIELD

2023-05

I had a great experience with Lowes because the manager helped me with an issue I had with moving a toilet to my car and even gave me a nice deal. I highly recommend this store. It is most likely where I will be getting most of my house stuff just cause of that one nice interaction I had with the store manager.

Marilyn Almy

2023-11

Love the store except the fact NO cashiers. There was a young woman to assist with self-checkout but there are people who are technically challenged.

Grace Alexander

2023-08

The Lowe's in Saratoga was great. The customer service we received was spot on and they had what we was looking for in stock. Went home with a washer and dryer. Thank you Lowe's.

IslandSkullz

2023-05

The employees are great to deal with the store was clean and well organized and customer service was very pleasant. The missing star is due solely to cooperate eliminating store delivery by there own employed and outsourcing it. Wouldn't want a contractor giving my business a bad rep because they decided to cancel last minute on 5 scheduled deliveries.

Michael Hatzel

2023-05

Ordered a fridge. Waited around all day, missing a day of work, in order to receive delivery. The only place I went all day was to the bathroom. Delivery driver claims that they attempted delivery. They did not. It took 2 hours and 15 minutes of being on hold before someone could confirm that the driver moved on with his life while my food defrosted on the counter. Corporate transferred me to this store, as the shipping store. This store informed me that they use a 3rd party for deliveries and that they have no control over their actions. I was informed that they best they could do was delivery on Monday, which will cause me to lose another day of work. I would crawl across broken glass to avoid ever dealing with Lowes again, and specifically this store and their delivery service. If I could give negative stars, I would.

Martin Kipp

2023-10

You know I have come to love this store. The people are so friendly and I know where everything is now. Prices are high as they are everywhere.

Gregory Nelson (Sarge)

2021-05

Lowe's has everything to do it yourself or needs to do any job. If you can't find it at Lowe's you can't find it. They take care of US veterans and I really appreciate that.

Kristin

2023-05

I spent several thousand dollars on a new front door (including installation). The installation went well but did not include screw covers that probably cost one dollar. The installer said it wasn't his problem because the store didn't send him. Andy from the store, who was quick to sell me the door, stopped responding to my emails. I've spoken to probably 5 separate individuals thereafter and was twice sent the wrong item. I'm going to the store next because nobody can resolve this. Very disappointed. If I could give zero stars, I would.