BJ's Wholesale Club

tyler poquette

2024-02

Wildly unimpressed and let down. Almost everything we saw was 1.5-2x as expensive as walmart. There were a few deals, and our half a cart of groceries was almost $300. Definitely wasted my money on a membership. Amazon, walmart, aldi, even price chopper is cheaper than most of their stuff

Alexandria Myers

2023-08

If it takes me 20 minutes to ask for two pounds of deli meat their is an issue. Got some slow workers here. Drag there feet no emotion. Bad deli department. Price chopper is where it's at for deli.Update July 15, 2023:This is a prime example. One guy on his phone and the other avoiding eye contact. Love bjs so much💀

Mary A

2023-11

All good but the deli. Only one worker for six people waiting in line. Calls back to the other workers, but no one came out. One time I tried ordering it online, but when I got there, they said that that machine had been broken.

Nothsa Mahnrub

2023-09

It's ok. I loved it the first few times then there was a problem with my pickup order so had to go inside because they couldn't find it (they hadn't done it) then had to stand in customer service for 30+ mins because no one knew what to do and was waiting on the girl who did know what to do to get off of her break. *I did a car pickup so I wouldn't have to take my kids in (one was napping) and I still had to get them out and I actually spent more time in there doing all that then I would have spent just shopping my own order.

Kate Reynolds

2024-01

Very busy on Saturday morning, I normally visit on Tuesdays. Several items I wanted were not available.

M R C

2023-05

I was kind of disappointed with this location. The bakery was scarce, the prices of things seemed higher than normal, and there isn't a lot of variety week to week. There were a lot of empty shelves, and the checkout only had two people open. I have been to a lot of BJs and they typically have a much higher inventory. It was also Friday at 6 and the place was totally empty. They did have nice produce though, only place I have been in a while where the bananas weren't so green they rot before they ripen.

Ashley Darrah

2023-05

My mom and I went there yesterday, we did not like the idea of surcharge. It took most of my food stamp then my mom had to pay the surcharge. It ridiculous there I wouldn't recommend it if they do surcharge. My mom and I decided never go back there. It different when I was kid when we use to go there I just wish it stay the same. So they why I only give 2 stars.

Areen Zohaif

2023-05

I love it nice price clean and so big

Hungry Bitches

2023-05

Today I shopped at BJS with my family and was “helped” by Audra. Audra was by far the worst most demeaning employee I have EVER met. From the time I walked up to self check out she screamed across the check out that the register was closed. I didn’t hear her the first time as I had my infant daughter with me crying. So I went about my way until she again screams at me. Granted the register did NOT say closed. Even the other customers in the store were shocked with how rude and demeaning she was. There wasn’t an eye in the store who didn’t stare at us as if we did something wrong. Once I got established at a new register I started ringing up my items to in which she screams “Stop leaning on the machine”. I was not, and i’m not going to be screamed at by another grown women. You could’ve asked anyone. I was far from even putting weight towards the check out. Then one of my items I forgot to put on the belt after I rang it up. Then she screamed again and ran over and said “I told you that you need to put it on the belt after scanning”. Unfortunately BJs self checkout doesn’t stay consistent with what needs to be put on the belt and what can’t be. After fixing the computer she went through all my stuff and made sure I rang it all up as if I was trying to steal. Then my payment wasn’t going through since I didn’t push the button. She again screamed at me “click debit. It’s not that hard” ! I will not be returning. I will cancel my membership and go to Sam’s Club where I am treated with respect. Audra does not belong in customer service. She should be ashamed. I am not the first and I will definitely not be the last to be treated this way. A family member of mine had a similar instance today upon shopping. Luckily today another associate came over and apologized on behalf of Audra.

Shy Anne

2023-05

I've been quite disappointed with this location lately. I travel roughly an hour round trip to get here and the last 4 times they haven't had the regular rotisserie chickens just the more expensive organic ones that are 1/2 the size if they have anything at all. They seem to be short on stock for many other food items as well and it ends up just being a waste of my time to come shop here. Why am I paying a membership fee and wasting an hour's worth of gas to walk away empty handed with nothing?

Robert Pettit

2024-04

Found many great deals will return.

R C

2022-05

Second time this place has been a disappointment. Went there for bulk water, 5 gallon jugs, and there were none on the floor. I would think water would be common enough that you’d have two pallets of it or at least keep it stocked. Keep in mind this was 5pm when folks stop to shop on their way home from work, not close to closing time. Do you know they can’t restock because they don’t have a fork truck driver available? Really? Only one person in a warehouse is certified to use the most important piece of machinery? This is not the first time this has happened at this location. Last Spring they showed bags of crabgrass killer available. After driving 35 minutes to their location to purchase some it was discovered that it wasn’t on the floor, it was stocked in the back and there were no forklift drivers available. There have now been two times that I wasted a trip there. Bring on Costco, BJ’s needs competition.

John Kieran Sr

2023-05

#986911 Wellesley Farms meatballs purchased this afternoon are Thee worst meatballs I’ve ever tasted. I can usually shrug my shoulders and say “whatever” not bad…but these lil nasties taste like bread and paste. it doesn’t even look or taste like meat

BRUCE WILD

2023-05

Great location and huge inventory of items. We found everything we were looking for. Also, customer service people were very caring and took their time with our new membership needs. Great store.

Jennifer Flower

2022-05

Absolutely awful. I ordered two items, one of them shipped and the other was out of stock. I was never told the item was out of stock and was just waiting for it to be shipped. These were christmas presents for my children. I ordered on Dec 2nd thinking they would be here in time. I contacted Bj's for assistance. They told me that i should just wait that shipping was taking longer then normal. With the way things are i understood and continued to wait. I was never told the item wasnt available. I reached out again just before christmas and was again told the item was just delayed. I reached out again and was finally told the item wasnt available. I asked for a refund and was told i would receive one in 3-5 business days. it has now been two more weeks and i contacted customer service again and was told the same thing. I would receive a refund within 3-5 business days. I requested to speak with a supervisor and waited on hold for another 15 minutes. I am shocked at the lack of help their customer service team provides. I am very disappoinmted and will not be shopping with them again. If these types of simple issues cant be resolved im afraid of what will happen if i decided to make a big purchase with them. Even though i consider what i ordered to be a decent purchase. Once i spke to a supervisor they told me i needed to provide proof that i was supposed to receive a refund. I provided the request number. Supervisor was then able to see the request had been made. Since when do you ask for a supervisor and they cant even see the issue or the requests. Unbelievable how ridiculous this is. I will be sure to let everyone know that they better not order from Bj's if they expect the item to be processed correctly. And if they have an issue dont expect customer service to help. Still waiting for my refund over a month later

Kathy Lansley

2022-05

I purchased this burger last night. Opened it up today to divide it up I wish you could smell this slimey rotten meat. I haven't been to BJ in a long time cause of the conditions there and the lack of respect I will never shop there again. Might I add while I was there I was going to purchase Milk all of the gallons were dated 7/21 which is the date I was there. I really hope the New York State Health Dept see this. I have had a membership for over 30 years no more. I don't care if I have to pay more anything is better than this.

Kellie Mattison

2022-05

June 5th 2021, I went into the Wilton NY Store... I had my service dog with me, he is registered. The lady working at the front front door yelled over to me above the customers she was helping and said " you can't have that Dog in here unless its a service Dog and you Can't have it in the Cart" I said really... yes he is a service dog I have his registration card and I have been in here several times and no one has said anything to me.... She spoke up again and says " they... ( don't know who they is ) just told Me" Apparently right before I got there... All this time she is talking very loud over other customers... so I said " he's a Pomeranian I can't have him walking all over the store" she said it doesn't matter he can't be in the cart... I said okay, Bye and as I was leaving she spoke up again and said the carts are for food.... WOW! I have never been treated so badly because of my service dog the whole time I have and him....I have depression and anxiety that I am on Medication for and he is trained for me.... I was so upset I could hardly walk.... It took me a few hours to settle down and I finally was able to call the store and talk to a Manager... He stated that he knew who I was talking about and he would handle it.... regardless of how it turns out I will never step another foot into a BJ's Wholesale Club again and will not give a good review... I was treated horribly... NEVER AGAIN.... how can they have a person with that kind of disrespect working for them in customer service? I'm only giving 1 star but it means nothing... my membership ends nest month and I will not be renewing it....

Andrea Smith

2020-05

I was considering getting a membership, so I paid a visit to this Bj’s and looked around. I noticed up front that there are typical social gatherings at the supervisor stand. The lines seemed to be long, & members looked frustrated especially at the self checkouts. The self checkouts and the registers look old & not up to date. I wanted to see how the food was such as the meat & fruit. The meat packages looked out of date, turning brown and bloody. I picked one up and it leaked all over the sleeve of my shirt.... The produce department was alright but wasn’t all that great. The fruit had fruit flies flying all around them... I also came into the store without a membership card and the woman at the door stopped and asked me for one, yet I told her I don’t have one and I wanted to take a look around before I decided to buy a membership. She seemed overbearing and her attitude came off like she was a “security guard” or a “cop”. I mean seriously?.... Im glad I didn’t spend my money here.

Ben Kagan

2023-05

Edit: they have removed the self service scanners which made check out super easy. They opted for More self service registers but smaller food 'beds' even though now you must remove all items to scanah the BJs shopping trip. do not enter if you can't afford the exit fee of $100. I have never left that place without spending at least that much. great place for paper goods, butcher/package meat, snack chips and bars, dry cereals. some season items are quite reasonable also but always price check on amazon or walmart for common things.ProTip: BJS online sells discounted Giftcards and you can have them shipped for free usually. easy gift shopping.

George B

2022-05

BJ’s has come along way since I began my membership in the 90s on LI NY Famingdale club. It’s changed for the better and especially in the last couple of years dramatically reduced check out times with the introduction of self service check out machines! But ultimately it’s the other changes that really are game changers, the elevation of fresh food offerings such as their meats and produce. I like their service counter at cold cuts and big assortment of cheese available at great prices. The Saratoga Wilton location store has friendly employees, the store is always spotless and has the same value and quality clothing selection as well as all household products and equipment as Costco and Sams club. What I really like is as a snow bird I can shop BJs everywhere I seem to go and have the same exceptional experience I have come to expect from them. I used to have 3 memberships and am now down to BJs only!

Tony Girardi

2020-05

Ordered tires online and set up appointment for install on Friday 4/10/20. Arrived and all was set to go. Tires were there and tire tech got started right away. Other then a few interruptions since he was the only person there it went smooth. Tech was pleasant to talk to and answered all questions and was quick and accurate with installation. Good experience.

Janet Hicks

2022-05

We went to BJs to purchase tire on June 26, 2021because they were offering a special discount on tires and free installation, tires were ordered but only 3 came in, therefore we were going to order 4 tires of a different brand ,we ordered Bridgestones. The sales person told us there was no discount on Bridgestones and my husband said yes there is, it's advertised in the BJs flyer wee received until July 7, 2021 and today is the 2nd. We went up front to customer service to get our refund on the first set of tires we ordered an there stood an 8 X 10 sign stating that Bridgestone tires were on sale at $ 150.00 off including free installation. So we went back down and took the sign and showed it to the salesman and he again stated 3 times "No there not on sale". So my husband told him to keep his tires and we walked out. Apparently BJs doesn't honor what it prints. May the Buyer Beware. There's something very odd going on.

Jon Blanchard

2017-05

We have a large family, so buying in bulk is a necessity for us. We love to go to BJ's once a month because they have deals on the food we like, but they also have a great selection of other things from electronics to cat litter. They also send a coupon book home each month AND a flyer. The flyer is tailored with coupons for products that you purchase on a regular basis. We have saved so much money shopping at BJ's Wholesale.

Jon Schrader

2017-05

Discounts on volume pretty much sums up the bulk of sales here - but still good deals on electronics, clothing, and jewelry also... 'Sample' days (Sundays?) are fun too when little carts are set up with different kinds of food. Fantastic for large families or for things you eat alot of..

Corey Shaughnessy

2016-05

While it may be a long ways from a Costco proper, BJ's does a decent job. The "bakery" is okay. They make some decent croissants. Otherwise, there are some good deals to be found. The best feature though is that they accept Android Pay.

Linda Sweet

2021-05

We love the deli. The prices are great. We sometimes just go for the deli. Live about 30 miles away. Worth the trip because we always find more than we went for. Staff are friendly & helpful.

Joshua Caswell

2019-05

Very disappointed today with the customer service which is normally helpful. Well not today. I'll just say laziness seems there normal. I wanted something off a shelf. They replied they can't reach the shelf. There is a ladder. Oh that's broken. You are losing my business evertime by hundreds of dollars. I feel like not shopping here anymore.

Michelle Phillips

2021-05

As a nonprofit, Roxanne Benoit, assisted us in numerous beneficial ways. Helping us with purchasing dog and cat food for our rescued animals, with contacting nearby stores looking for our products. When it comes to Bj’s inventory she helped with the utmost effort and care. Truly one of the most remarkable employees encountered, who goes above and beyond to satisfy a customer.Thank you so much for such great care. With many thanks, John Phillips, Savehorse Power

Elyssa Carson

2018-05

Love BJs but sadly we won't renew in the fall. They have discontinued their diapers. We used them exclusively along with the wipes since they started selling them! And LOVED them! So disappointed.....

Amber Duffney

2018-05

Great store. DON'T use self check out. If your item doesn't weigh alot it gets rejected and you have to wait for someone to come to help, several times on my order and each time someone has to come rekey item, and a wait or about 5 minutes each time can be very frustrating.