Kinney Drugs

Lindsey Colon

2023-05

Pharmacy staff (specifically one woman with long brunette hair, Gabrielle) are absolutely miserable. She acted like it was my issue that she didn’t apply my insurance and unwillingly went to look it up after pretending like I’ve never been there. There is one delightful young lady with short colored hair but the rest are miserable. On another note, I witnessed them handling pills with their bare hands and that makes me uncomfortable. Switching my pharmacy asap.

Alexis Montanye

2022-05

The store portion of this branch is wonderful, staff is friendly and very helpful. The pharmacy however is NOT. they are understaffed right now, just like everyone else, and as a small business owner myself I am understanding of that. What I don't understand is how the managers and lead pharmacists here allow this place to run as it does. They are horribly rude, never answer the phone and on the rare occasion they do, they hang up immediately. They have also begun closing the drive thru while simultaneously not answering phones. They scream out your prescriptions and full name across the entire store with a line backed up to the front. I have never been treated with such disrespect before. You can say hi and ask how they're doing, It won't be reciprocated. They don't use any bit of privacy or discretion. I would switch pharmacies but given our limited options in town, I guess we are stuck. We have been using this pharmacy for 8 years every single month for my son, and they still fight me when I ask for the proper oral syringes to give my child his medicine when they are supposed to be included. They have also charged me for the oral syringes, which again should be included as there is no other way to dose it properly for my child. when your child's dose is .04ml... you can't use anything else except the 1ml ones.

Naomi Roses

2022-05

After visiting the doctor, i went to this pharmacy to pick up my medicine for my heart,, that had already been sent half an hour ago from the hospital. I had to wait for a long time, i felt they discriminated me, while the people behind me on the line was attended first, they told me that did no have the medicine which was a lie, i wait for 1 hour. It seems there is only one person working there, a nice lady doing everything she can, meanwhile the other 2 people working there were like ghost doing anything for help. i think they are neglecting, what if i need my urgent medicine and can have a heart attack there? Next time i will go to walgreens is no more options in this town.

Aaron

2022-05

I cannot express how utterly disappointing their pharmacy service is. On a realistic level they are very much understaffed, which results in longer lines, not answering phones, not filling one’s prescription on time, to most recently—and I kid you not— not having enough of your medication (even though the script was sent in three days prior). I’m completely astounded by how Saranac Kinny’s pharmacy is able to function let alone operate. Save yourself the frustration and go to either Walgreens or Kinny’s in Placid. I write this as I now am waiting an extra hour for a partial prescription. #neveragain

Ross Conover

2019-05

Pharmacy is incompetent and operates slower than a sloth (should clarify this is the 3pm+ staff). I went to the pharmacy 30 minutes after my doctor's appt and they hadn't yet begun processing my prescription and told me to return in 30 minutes. I returned in 30 minutes and they still hadn't even started and somehow had lost record of one of my two prescriptions. After finally rediscovering my lost prescription, I was told 30 minutes again, so I went to dinner and returned 1hr 45 mins later and they still hadn't even started to process the prescription. Hence, I had to drive home 30 miles away empty handed almost 3 hours after my prescription was ordered. I'm just really glad I wasn't in excruciating pain or had some time-sensitive need for my prescription.

Adirondack Mountains

2020-05

Left standing around at the drop off counter for over 5 minutes. All 3 employees saw me standing there and nothing. Finally a woman named Bonnie came over and no hello...just "what" . She then sends me to the pharmacist named Robin who also saw me standing there. I wait for another 5 minutes and doesn't even acknowledge me either. Finally she asks what I need. No apologies for waiting. No how are you. ZERO CUSTOMER SERVICE FROM ALL EMPLOYEES WORKING THERE TODAY.

Dan Brown

2024-02

Great place with very polite employees

Dianna Bryan

2021-05

Wonderful kind service. The pharmacy actually opens at 830am and they took care of me right in time. My favorite neighborhood pharmacy! Thank you!

Andrea Paul

2023-05

On vacation and forgot my prescription. Staff was so kind and helpful. Can get back to enjoying my vacation!!

Bb

2022-05

I was on hold for so long it called back four times. But I’m one of those reasonable ones that understand life’s busy loool kinneys is great.

Evelyn StJohn

2019-05

PHARMACY NEEDS TO GET THEIR ACT TOGETHER!! The last few weeks have been a nightmare.They gave me someone elses script and didn't get mine right .I'm done with Kinneys.

Kathleen Bailey

2023-06

Always very helpful & friendly staff.

Adam Leader

2015-05

My preferred drug store and pharmacy in Saranac Lake. Newer and larger than the Rite Aid etc closer to town.

Free Heel

2019-05

Large drugstore and convenience store. Seasonal items as well. Good beer selection.

Lisa Sipple

2022-05

Got prescription easily while on vacation.

John Ette

2021-05

Always friendly and helpful.

Steve Chebetar

2017-05

Only 2 drug stores in town

Amanda Garrant

2023-05

Awesome