Pet Supplies Plus Rome

Jessica Naylor

2024-05

I went to buy some items at pet supplies plus. I was ignored I understand they have other duties within the store. But your supposed to help customers not just ignore them an continue what work was asked by management. Also not talk you out of buying products from the store. Not to happy about my experience. I come there to get what I need for my pets an for some help if need be. Please do better

Troy Fluks

2024-01

Great selection of cat food, treats, and litter. There could be a better selection of cat toys, but the branch in New Hartford has a bigger selection. This is not reflective of the staff or the overall experience, so it is not worth losing any rating. Can't comment on the dog side of things, but given that it spans 3-4 aisles, I have to assume it's good.

Isabella Cruz-O'Grady

2023-10

Korrine in grooming did a fantastic job with our pomeranian Lily's first groom and made her look like a perfect little teddy bear! We will definitely be back to see her!

Kathy Seymore

2024-04

This store carries alotnof different pet supplies. I bought 2 guinea pigs and all they needed there. Reasonable prices, but I hear you can get some of the stuff elsewhere for cheaper. I will go back there.

Janette Sepulveda

2023-05

Shout out to Nate in the grooming department at pet supplies plus. He took his time and did an amazing job with my dog. I will only use his services for future appointments. He's kind considerate and knowledgeable. My dog was so chill when he came home. Normally he has severe separation anxiety.

Ryan Bronson

2024-05

Pretty nice, seems like thdy had mostly dog stuff but some cats stuff, overall good store

Wendy L. Williams

2023-12

This store is top notch. Their prices are very reasonable and the rewards are amazing. The employees are super helpful, friendly and knowledgeable. I love this place ❤️

alan schmelzle

2023-12

Actually have to give a bad review. Was in the store yesterday to look at some fish. The young girl was more worried about cleaning the ferrets cage rather than attend to the customer. Sorry but customers should come first. That's what keeps them coming back

J Young

2024-02

I’d avoid the fish from This store against better judgement added some barbs from here my tanks been contaminated ever since I’ve already lost a $100 clown loach and multiple barbs I already had it’s been a nightmare.. they should really hire someone with fish knowledge to care for the tanks every time I go it’s worse dirty tanks dead fish and a pretty bad snail infestation..

Anthony De Souza

2021-05

Huge variety of pet food, treats and accessories.The self wash service was invaluable after my dog got skunked (although I now read a combo of tooth paste and baking soda dry rub is better than immediate washing)Also had a good selection of aquarium fish and hamsters.Helpful staff and plentiful parking. There are some great deals just be sure to join their loyalty card scheme.

Dyamond Howell

2022-05

I have a short haired dog, so the bathing is usually fine, but I asked if I could get my dog's nails painted -- it was $5 and I'd never done it before and wanted to try it. The paint was not cute and mostly wiping off, which is whatever. But the dog hair around the nails was also painted and, to top it off, they got paint on her actual hair. Why wouldn't they at least wipe it off of her before I picked her up? Now I have to clean her off AT HOME...so what did I pay for besides getting her nails clipped? She was also damp when I picked her up. They didn't even let her fully dry. I wanted to try this place because it's closer to where I live, but back to PetSmart I go. 🤷🏾‍♀️Updated to add: they BARELY cut her nails. They're jagged and some of them are still long.

Darlene Maddox

2023-10

Had such a hard time at Pet Smart so happy a friend suggested Pet Supplies. Excellent service great prices and friendly staff. Don't bother with the rest just head to the best.. thank you for making my grandson's day!!

Keith wehnke

2024-01

There live fish are always slim pickings and chemicals are never in stock. With that and selection limited Ide rather just take the 20 minute drive to another store

Theresa Calidonna

2023-11

Good place to go for pet supplies! The staff are friendly, curteous, and helpful. I was looking for the pet friendly ice melt. Josh helped me find it and after I checked out Josh carried it to my truck for me.

Chris

2022-05

Great place my dogs are all well groomed. Nicole and the crew always take good care of them. They look and smell great after a day at the spa. Thanks for such great and friendly service.

Donna Reed

2023-07

Cashier was really nice ! Both of them greeted us when we walked in , Greenie Cat Treats Thanks for having different size bags & variety ! I love this pet store ! They always have something New for Felix 🐱 💖🛍

Alice Page

2018-05

We love this Pet Store. The Employees are very friendly and knowledgeable.Great Selection of toys, foods and supplies. I was shopping with my pup and she needed nails trimmed. The Groomer was busy with another Client and the Manager happened to be there and he did it. Very Pleased.Phoebe and I thank you. A+

Tracy Tardugno

2024-03

Everyone is always very helpful.I love the available coupons and also their rewards program

Suzanne Dixon

2023-08

UPDATE: Called the very next morning and they told me it was a computer glich with online orders and that my delivery will be out today. An hour later my item was delivered (only to wrong house). I had to call again to find where my item was. Hopefully next time they dont mess it up.Original post: Good prices and deals. Great place to shop for pets. The online ordering for delivery sucks though. Thats why I gave 3 stars. I order dog good to be delivered same day and rmail even confirms same day delivery. Its an hr and half after closing and still my order never came. Very upset about not getting my order when they said they would deliver. Makes me not want to order again.

Jan Miller

2023-12

Gemma had her nails cut and filed today. She is anxious and a big baby about it but the staff was fantastic with her

Jennifer DeFazio

2023-12

Jill and her co- worker were most helpful with finding a specific product! Very kind and professional!

Samantha Knight

2023-08

I brought my dog in to get her nails trimmed. Lily was the sweetest ever. My dog was a wiggle butt and she took care of her. She was the best. I will definitely book with her again.

Conor Roberts

2022-05

Hanna did a fantastic job of grooming my boys, Louie and Gus! Highly recommend!!

Denise Smith

2024-02

First visit. LOTS and LOTS of supplies for your furry friends and not so furry ones. Friendly staff.

Jim Smith

2023-05

Great place to find all animal supplies! The staff could of been more friend and courteous as well as helping customers find the animals they were looking for. The facility is very nice and clean and honor military discount for those who are serving and are retired! Next time I am looking for fish I'll just use a net on Oneida Lake 💯

Jen Pants

2023-05

Not a huge selection of aquarium fish and plants, but what they do have is nice! The staff is friendly, helpful, and if they are not sure of the answer they will find another associate that may know. I will return.

Stephanie DuRocher

2023-05

I love the convenience of this location. Wish they were better stocked with frozen blood worms. Sometimes you have to wait a month. Or go elsewhere. But the price is worth it. But probably why they run out so often.

michael potter-urbanek

2024-03

Made dog appointment for a bath. Very friendly. Thank you Lily

Kelly Zandi

2023-05

Crew members are amazing and very helpful. They may not always have what m looking for but that's not their fault because of shipping issues. The always reconcile for it

Courtney Robinson

2023-05

I love this place. I think they might be a little pricey for certain things but you get what you pay for, for sure. The staff is always so helpful and nice. The store is always clean too.