Lowe's Home Improvement

Dakota Lipari

2024-01

Wonderful employees. They are super nice. Helpful. Clean store. Organized well. Always find what you’re looking for, easy. One of the better Lowe’s I’ve been to out of the 10 states I have lived in. Honestly high quality for Rome. Standard prices for everything you need. They have deals, such as on plants they’ll put them on shelves for a discounted rate, just need to keep your eye out.

Julienne Cuccio Slichko

2024-04

Rome is Best Lowe’s I’ve ever been to. Sam was so helpful and saved us money. Will definitely shop here from now on.

J E

2024-02

Shopping there is easy. It's just like any other loaves. The only downfall was shopping through them. Maybe the lack of knowledge on the products. Buying something from them. I would make sure that you require them to give you the manuals and any paperwork that are supposed to come with it. Purchased a snowblower and it came with no paperwork!

Heidi

2023-11

I just spent 1/2 an hour in this store trying to get someone to help me. I wanted to buy a refrigerator, but couldn’t find any employees in appliances. I walked over to lumber, opposite side of store, still didn’t see a single employee. I also wanted to buy some lumber I saw right outside of lumber department, but didn’t see it inside, even though I walked up and down the aisles. I asked Tina, whom was sitting at the register, for help. She told me she can’t leave her register, but called two different people, asking for help. They both said no. She said she would keep trying, and proceeded to ring out other customers. I walked to customer service, and as I was mid-sentence, Jessica took a phone call. Once she finished with the customer that’s more important than me, she did call for the manager, Rich, whom said either he would meet me in lumber or he would send someone else. So I again walked back to lumber. I asked Tina if anyone had yet responded and she said no. I didn’t see any other employees for awhile, til Mitch appeared. I asked him if he would help me. He seemed annoyed but said yes. But he couldn’t find the cinderblock I wanted, and said the lumber I wanted was in lawn & garden. So I wonder why it was displayed outside lumber? By this point I was frustrated and I had already walked the length of the store several times. No apologies were offered to me, only the excuse of “we’re short staffed”. Well, even the few people you have physically there, refuse to work. This store is pathetic. Guess I’ll drive into the city and go to Home Depot.

Excelsior Pilgrim

2023-12

No bags for items. Is it any wonder people can just take-off the shelves, and walk out the store without paying. We Did. Front-end staff seems too damn busy chatting, texting, browsing their phone, than doing their job of servicing customers and watching the exits. Employees just don't seem-to-care who leaves with what. Kinda tells me about management and employee standards.Had to ask five(5!), employees where aparticular product was(stove parts & accessories). "It's in the back," was the typical reply. Not one lame busy-chatting employee, bothered to even walk me to the area. Disturbing. Guess that's the price for average prices. Reason enough, to-not-pay.

Esteban Hernandez

2024-01

I love this place lowes is my go to for tools and home improvement supplies.Try them fir yourself and you won't be disappointed. Great service.

Joseph Deleo

2024-04

Nice Lowe’s, clean has pretty much everything you need for projects around the house.

Mike Sr (MAC)

2024-04

if you're handyman, or repairman, or whatever you're looking for for your shop or garage, Lowe's is sure to have it, they have never disappointed me 👍

Nicholas Rivers

2023-10

Need to do a better job vetting your contractors. 2 weeks to take down and put up a fence and it’s still not even done yet even when the co tractor said it will be a quick job. Take down one day out yo the next. Will probably never go to Lowe’s again for another project. Make it seem so simple and easy but it’s a constant phone tag game with the contractor with him saying stuff just to appease you but never follows through on when his people will be here. The guy only has 1 solid worker who has done it all. Lowe’s should pay him all of the money and not the actual contractor who hasn’t even been to my house since the first day. The Contractor submitted that the fence was done when in fact it wasnt even 1/2 way done so he can get paid and now not have to worry about finishing. Seems that today it isnt going to be finished but he went to Lowe’s to get more materials but never showed up today to finish. I’m pretty sure he went to start another job because he’s 3 weeks behind on that. This whole fence project has been a huge inconvenience and will never do any projects with Lowe’s again. Iv reached out to the store and corporate and pretty much get told “I’m sorry and I understand” The last call I had with corporate seems kind of promising but then again who knows. We shall see.

John Paul Jones

2021-05

Stock varies, staff are barely helpful with a scoff that you have the audacidy to not hove the lowes app to tell yoy where items are(commonly listed wrond anyways) and enough aisle obstructions to make a fire marshal blush before needing to correct a manager.Update,Just as bad... fire hazards, stock of scar and warped wood. I'll suck up the hour drive to Clay.

Louis Tucker

2023-10

This Lowes is very low key , not very busy @ all . Anytime of day or night very few people. It's pretty much in and out if you can get out of there bc your looking at all the stuff you could possibly use . Even though it is more expensive than Harbor or the cheaper stores, it's worth it most of the time to buy a tool or any building materials there just for a better quality product than some online store where u can't physically touch and check things out. I mean to an extent anyway ... A lot of these stores most often half of the employees don't know much about anything. If your looking for answers to a question related to carpentry or building something or materials. Let's be honest you could spend a million dollars there and they wouldn't give a damn about you !

Valerie White

2023-08

I don't usually leave reviews, mostly because people and places nowadays are just a huge disappointment. However, this morning a woman in your garden center was exactly what we needed. Victoria was wonderful!!! She was easy to talk to, friendly, knowledgeable and just fun. She helped us find everything we needed, and then some!! I hope someone can pass along our gratitude and appreciation. Thank you so much! (Give that woman a raise lol she's definitely worth it ☺️)

Mary

2023-07

Very nice attentive workers. There were no cashiers open. So once again, self check out became mandatory, not by choice! I totally disagree with this practice.Good prices, great plants!

Coral Nicholas

2023-10

We just purchased a washer, dryer, fridge and dishwasher from the Lowe's in Rome, NY. All appliances were supposed to be delivered and installed. We ended up paying a plumber to install the dishwasher. They were supposed to pick up the old dishwasher the day after we paid to have the new dishwasher installed. Apparently there was a "mistake" about communications. We still have an old dishwasher in our yard and no one answers the phone when you call call to speak with a manger.

Lisa Cardiff

2023-11

The two men that delivered our clothes dryer today were very professional and got everything done in good time. Excellent service.

Edward Jandreau

2023-07

What can I say that everyone doesn't already know? Very friendly and knowledgeable staff! Everything in its place and priced well! Thanks everyone at Lowe's for your courtesy and knowledgeable staff! No matter what the project is your always there to answer questions!

Rebecca Hall

2023-05

I bought several bags of potting soil, some flower seeds, and a few flowering plants that are good for part shade. I'm planting a little garden on my patio. I hope to go back soon and get some more potting soil, as I have seeds for herbs - I hope that my patio gets enough sun for them. The other day, I planted some beet seeds. I hope they will get enough sun, too. The plants I bought today look wonderful on my patio - I will try to add a photo later.

Julieanna Collins

2023-11

One of the best Lowes I have shopped at in CNY. Management seems to always be present and interacting with the customers.

Sara P

2023-05

We shop here an a weekly basis. Typically this location has been much better than others.However, recently we were overcharged for an item we purchased. We noticed as we checked out and went directly to customer service. The staff at the service desk were unable to help us, even though they agreed we were over charged. They asked us to wait for the charge to clear on the credit card and to come back for a refund.We waited until the charge cleared and returned to the store. The head cashier at the service desk barely believed our story. We definitely felt as though she felt as if we were making up a story. She verified that we were over charged and asked us to wait for a manager for an override. 15 minutes later and no apology later we received our refund. No apology from the head cashier or the manager!!!!!I sincerely wish someone would have valued our time and expressed their apology. We were overcharged, and had to make another trip to the store. It is ridiculous to expect people to jump through hoops to get a refund when they shouldn't have been overcharged in the first place. How is this OK?Disappointed, frustrated and feeling taken advantage of!

Rhiannon Kaplan

2023-12

Always a great experience. Everyone there is friendly and knowledgeable.

Teddy Netcoh

2023-11

Lowes is a conveniant place for me to shop i know the layout of this store and all the other lical stores in my area. Great place for the busy contractor.

Kassie Hilts

2023-11

They have been good. But, They make you jump through hoops over the Tools and battery operated Tools there

Chris Billings

2023-05

Brady is outstanding. He went far above and beyond helping us get our flooring installed in our home prior to us moving here from Germany. We genuinely cannot think him enough! Well done!

Amber Holland

2023-05

The website says it has things that it doesn't. Went to order the stuff online and it wouldn't let us order it and pay for it to be shipped to the store. As a veteran, we like to go there for the discount. However, the difficulty in obtaining the cedar for the wall that we already started using is causing major issues. The store is clean and friendly, but the associates that helped us were wrong on 2 counts causing an almost $300 purchase that wasn't what we thought. The lady mixing the paint today was sweet and quick. The cost of items has jumped DRASTICALLY, even though this shouldn't be blamed solely on the store. The store had 3 of the items I wanted to purchase today. Now I will have to keep looking elsewhere I guess.

Julie Baird

2023-05

I just want to say, I’m very impressed with Lowe’s customer service and delivery from rome ny. Not only did they cater to my needs, they waved my delivery fee and increased the amount delivered . They also unloaded and stacked all pellets before leaving . Thank you Jim and Ron you made my day so much easier

Albert Snyder

2023-11

I love Lowe's in Rome they always have all of my needs for my home care

Paul MosleyDuffy

2023-11

Easy to find what you need. Add the app to easily find items in store.

A Baldo

2023-05

Nathan Humphrey was super helpful in finding the part I needed; a replacement guide for a barn door.It was only available online, and the first choice was sold out, but he found another option. 🏆Thank you, Nate!

Lisa Mosher

2023-12

Love the sales!!! Was looking for a worker to help us but had to search for someone...other then that we got what we where looking for and they had it and shelves stocked...

Keena Holz

2022-05

We can not thank Jessica (the store manager) enough for always being there to help us with what ever we need. She is so friendly and always goes above and beyond. She is there to make things run smoothly and even help with picking out the right decor to match your space. She is always upbeat and happy. She treats her employees with respect and is not afraid to jump in and work right along side them.