Rite Aid

terrence oreilly

2024-02

This is the worst pharmacy I ever had to do business with. Every time you go there the drive up is always closed. I waited in line for 25 minutes. One person waits on you while the others stand around talking. I’m taking my business elsewhere. These people are just plain rude. I see others have written bad reviews and still nothing is done. Poor way to run a store. I’m done. If I could they would get a double zero from me.

Mari Gonzalez

2024-01

The WORST pharmacy in Rochester, they close whenever they want. I've gone on 3 different days and all 3 days they were closed an hour or 2 before the time listed with no explanationas to why. Not just the pharmacy, the actual store as well. The pharmacy is 100× worse they have different hours literally every other day. The staff is extremely rude and super unhelpful. Drive thru is closed everyday, and the lady inside yells and screams at her co workers(saying "she's not going to tend to all these customers")WHILE customers are in line (ghetto). I'd rather drive further out and deal with a more professional rite aide any day. I just feel bad for the people that can't!!!!!

T. Scott

2023-12

0 stars would be better but Google won't allow that. The pharmacy at this location is the WORST pharmacy I've ever been too in my life. Their attitudes are nasty and just rude for no reason. Life must really suck to get up everyday miserable and it shows. The whole department needs to be fired and Rite Aid customer service values and etiquette needs to be reevaluated ASAP

Percy Dinozo

2024-04

The pharmacy associate I spoke with when I came in was so personable and helpful, and so was the pharmacist. Great experience!

Our Home

2024-04

Bright and clean with amazing Pharmacists, Pharmacy Techs, Management, and store staff. We high recommend this location!

Juliana Marie

2023-11

If I could give it zero stars I would, they’re unprofessional and they hung up the phone on me so many times I also have video footage of me getting hung up on and I spoke to the manager multiple times about this and it never changes, I walked in there and there was so many workers there and the phone was just ringing and they were watching it ring. Never again will I go to this pharmacy they don’t know why people need there medication or what they’re going through or how much pain someone could be in, they also show they do not care and they are very rude. All I heard when I walked in there today was customer’s complaints saying they were gonna switch pharmacies and honestly I don’t blame them and I’m doing the same. This is sad and unprofessional don’t work here if you can’t do your job right you’re just embarrassing yourself.

Kathalyn Jones

2023-11

I wish i could give 0 stars, each time I went to pick up my prescription the short light skin lady at the pharmacy had a terrible attitude, the first time I had just got out the hospital and all we asked is “how long do you think it will be” she replied with “I don’t know, i’m by myself” rolled her eyes, and looked behind us at the line like she wanted us to move, we asked again “do you know a time estimate” She replied again even more upset, “Again I’m by myself, i don’t know maybe 30 mins” it seemed like we were annoying her, by just trying to pick up a prescription. You do NOT need a job there if you don’t like it, you never know what some ones going through and it seemed like she simply did not care.

Sheila Epps-Foxx

2023-09

Does this happen in the prodominately white neighborhoods?They Continue to close the drive thru pharmacy by covering the glass with cardboard. I must stand on line with this caughing contagious person for 25 min. Poor lady with the Total Knee replacement surgery just had to walk 200ft and wait 25 min on line for painmeds.I would go to another Rite Aid but there aren't any

Ruby Lester

2024-03

Rite aid curb service is Awesome. Someone brought my items out almost immediately.

Ruth Tanner

2023-05

The associates are always helpful and professional. I've been a loyal customer even after the Rite Aid closed on Culver. I love to shop after mass next door at Annunciation church. The folks at my church frequent Rite Aid regularly. We pray up the neighborhood and that includes Ride Aid! Thank you, Rite Aid.

A J

2024-05

Cash said no Cashback at opening because no cash transactions happen yet.

Ronada Wright

2023-05

Not even my normal pharmacy. Went to get a PCR test done early Friday morning and here we are Monday night with no results. After swabbing my nose I asked how long it would take to get my results and I was told, “I don’t know.” I called quest diagnostics directly and they told me that they didn’t have my test and that it maybe possible that it wasn’t picked up. Probably was better off going to urgent care.

Joe Sergio

2023-05

Worst customer service EVER! The last year or two I have noticed that people there hate their jobs, never smile, do not welcome you or thank you after the purchase, and generally do nothing to appreciate the customer.This week I had two prescriptions called in. When I went in to pick them up (24 hours later) they asked to confirm that I was picking up 1 prescription. I said there should be two. The girl looked at the computer and then said "nope - 1." I explained that I had two that were sent from the doctor at the same time and her response was to tell me I will have to call the doctor because only 1 came through.I then called the doctor and they confirmed two were sent but re-sent the one that I was missing. I called back to Rite Aid and confirmed they had the prescription and they said they were working to fill it. Maybe an hour later I get a text saying "too soon" which was very confusing and cryptic. When I called back they said the first person I spoke too was new and did not know what she was looking at (ignoring how rude she was to tell me "Nope - 1" as if I was lying to her) and the 2nd person I talked too just never looked. However, the prescription was received both times and my insurance declined because they prefer a different type of medication; or I could get what the doctor prescribed OTC.I was very upset at the whole situation and wanted to file a complaint so I went online to submit a complaint. The person I spoke to never apologized for the situation and acted like he was just there to write down what I said and someone else will take care of the issue. I shared with him that I felt this way and asked that he just cancel my account with Rite Aid since they do not need my personal information anymore if I am not going to do business. His response was to say that he could only delete the rewards account and I would have to contact someone else to delete the pharmacy account. So I called the customer service number and they took care of it all for me.Most organizations pride themselves in customer service and measure success with customers only having to contact the organization once about a problem. Rite Aid seems to approach customer service from the perspective that if I want a service it is my job to fight for it. Twice my doctor sent in a prescription that my insurance did not want to fill and not once did anyone from Rite Aid call me - they waited for me to come in and then the 2nd time they sent a text message that was not correct to encourage me to call them. Then when I wanted to cancel my account, they would not get me to the right person to help me and instead offered to tell me how to call someone else who could help.In the end - I went to the store once, contacted Rite Aid 4 times, and Rite Aid only filled 1/2 the order and lost a customer. A phone call and a little caring about the customer would have prevented this. But honestly, with how much customer service has been dropping at the store - it seems to be par for the course. Please also note, many of the reviews on here have responses from Rite Aid again telling people how to contact them to address their concerns. Just more evidence that if you want something from Rite Aid - you have to do the work to get it because they are not going to be proactive to help a customer.If you are reading this review - 1433 Culver Rd has a Walgreens where they have better service and they are only 2 miles away. Drive a few extra minutes for the better service. When you do not feel good - it's worth doing business with someone who cares about you.

Christine C

2022-05

We took the kids here for their first covid shot and the pharmacist and techs were great. The pharmacist was super patient even with an anxious child. Dose 2 did not go as well. We walked up to the counter and the pharmacist did not greet us, just asked if we had an appointment. I said yes, for ten. (We were 13 minutes early but the previous time we had to fill out some forms, and better early than late right?) Anyway, he literally rolled his eyes, and told us we were going to be waiting awhile. That was fine. Then he asked if we had our vaccine cards. I had lost my purse, so I didn't. He told us we couldn't get a second vaccine without the card. I'm fairly certain he could have looked it up in the database. Suffice to say, we left and we will be trying another location for their second vaccine. Our first experience was so great, but this second one overshadowed it, and I would not recommend using this pharmacy.

Blaine Pierce

2022-05

This location is getting worse and worse by the day when it comes to the pharmacy. The first incident occurred when I went to drop a prescription off. When I got there, the woman at the window was rude and said it would take them 2 days to fill…2 DAYS?! The second incident occurred when I had a prescription waiting for pick up. I unfortunately got sick and was not able to pick it up. I called the pharmacy and asked them to hold it for me. The woman said it wasn’t a problem and that she would put a note on it. I go to pick it up the day I said I would and sure enough they put it back. I had to leave and come back only for them to message me half an hour later saying it was ready. Then my doctor called in a prescription today and after 5+ hours, it still was not ready. Had to have it transferred to a different Rite Aid since it is needed today per my doctor. Absolutely ridiculous. 3 strikes and your out. I will be transferring the remained of my prescriptions to another pharmacy immediately.

Carlos R Flores

2023-05

Why the pharmacy is closing earlier than usual? Store website shows close time at 5pm on Sunday and when I went to pick some emergengy meds for my son they were closed at 4:20pm without excuse. Goodman Street at Richester NY needs to update their hours in their website if they are planning to take a short Sunday schedule.

Stephen Wallace

2022-05

FALSE WEB SITE INFO...and the employees don't care. Was traveling to Canada and needed a COVID test 72 hours before arrival. Rite Aid web site says results 1-3 days except holiday weekends. Perfect. Booked an appt, did the swab and am told results are 1 to 7days!! I told her that Rite Aid's web site says 1 to 3 days. She replies that they send it to a lab and it could take 7 days. I referred her to her web site's info and she just said "Sorry". No attempt to have the web site corrected. Not sure I would trust this store to fill my prescriptions.

Sye

2021-05

Destiny really helped me out tremendously 11/27/20 @ 5:08pm I was looking for cough syrup for my dad, he couldn’t stop coughing for at least 3 days he was currently taking NyQuil but wanted something different because that wasn’t working anymore I saw her stocking the shelves I asked her what was the best cough suppressant they had I told her it was for my dad she asked some really good discovery questions like is he diabetic I said yes! Yes he is...I was reaching for theraflu and quickly said oh no try this one Diabetic Tussin the other ones are loaded with alcohol and sugar he doesn’t need that. Also the other girl at the front counter Had a long line, destiny quickly opened the next register and got the line down in seconds i appreciate her so much she exhibited something you just don’t see everyday. I thank you Destiny!

Christina Pooran

2022-05

I went shopping at this store on Sunday and found all of my desire items. A women who checking out my items was really nice, and helpful. Also the place is really clean and organized.

Eric the creative Genius

2022-05

Literally have a bad experience every time I try and place orders here. I’m switching pharmacies ASAP, this location deserves to go out of business, they play with people lives, and don’t care. Pathetic what they’ve become.

Willie Torres

2023-05

The associates at this Rite Aid store are very caring and professional people.

Dustin Primeaux

2022-05

Great pharmacy staff and service even tho they’re so busy!

Shelly Monson

2023-10

There slow there pharmacy drive up never open

Sandra Graham

2022-05

Never answer the phone. Plenty of times my Rx go unfilled think its time to change pharmacy

Charlyn Hicks

2022-05

Went to pick-up perscriptions. Was quick. And staff was very efficient.

Amanda Heath

2018-05

Great pharmacy staff are so friendly and helpful

Deyaneira Flores

2017-05

It's very organized and clean. Great service.

mystical gamr

2019-05

Very clean and very easy to find what you need.

mine not yours

2021-05

CS excellent very knowledgeable

Bron Dunning

2023-05

Excellent experience