PetsHotel Henrietta

3.3 (15)

790 Jefferson Rd #200, Rochester, NY 14623
(585) 272-8020
reservations.petsmart.com

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Pet boarding service

Pet sitter

Accessibility

Wheelchair accessible entrance

Reviews

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Wayne Dunbar

2023-08

We tried to take our two puppies here when we went on our trip. The workers are not trained properly and our dogs are fearful and need some TLC. They were unreasonable with any reasonable accommodations we would request, and rude with answers not explaining why, just because. We didn’t even get them through the doors. Be cautious.

RWplusB

2023-05

After using their services for about a week I can confirm that they do good work. There are little things that I am sure some patrons might get more annoyed at than myself and I'd argue that their price point is rather high, but overall they earned a strong 4 star in my book.

Patricia G

2023-05

Took our dog here as a back up plan. They were able to accommodate our dog with a short notice, legit life saver! He did great! We will be bringing him back!

Useyourillusion Marasco

2019-05

Me and my cat where refused service because the rude girl behind the counter thought she was being mean. They put almost no effort into coaxing her out of the carrier. I was due for flight and almost missed it while I scrambled to make other arrangements. When I spoke to the manager named Vicky, she offered no apologies . She offered me no apology at all. Which a manager as unprofessional as Vicky, it doesn’t surprise me that the first girl was rude. These people appear to not know how to care for cats. Don’t go here

Sabrina L

2023-08

A dog had to have their leg amputated after staying here. BEWARE!!!!

Donna Allegretti

2022-05

Great place to show for pet supplies.

mary jo pegelli

2020-05

Keep up the good work

Opening Hours

Monday	7 AM-9 PM
Tuesday	7 AM-9 PM
Wednesday	7 AM-9 PM
Thursday	7 AM-9 PM
Friday	7 AM-9 PM
Saturday	7 AM-9 PM
Sunday	8 AM-6 PM

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