4.4 (94)
2069 Ridgeway Ave #4105, Rochester, NY 14626
(585) 225-3838
lakewindkennels.com
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Jason Campbell
2023-10
We are so happy that we found Lakewind! One of our dogs has issues with strangers and their ability to board him without having to handle him is amazing. He's gotten used to being there and he loves running back and forth with his neighbors. Such nice people too!
Anthony Mott
2023-08
Great small business! They take great care of my service dog and at a reasonable price. Complements to them on the bright new look in the reception area.
karen crittenden
2023-08
Lakeland Kennels is awesome. They always take all three of my furbabies at the same time. They treat my babies well and they smell so good when they are done. For a kennel, the place is quiet and it doesn't smell terrible.
Allison Zelle
2023-05
Small operation but I like that, means more one-on-one time with my pup. Excellent prices (about $40 or $50 per night boarding one dog). I think I saw a sign saying they don't board cats anymore. Not a super high-end kind of place so don't expect lots of special extra play times or swimming pools or complex spa procedures but I didn't need any of that. My dog is 10 pounds, she had a run, not a cage, with outdoor access she could use during the day.
Brittnee Burns
2023-05
I scheduled an appointment for my dog about a week ago. The woman who answered seemed very aggravated how ever I still booked thinking my dog will okay. However I forgot where I booked my dogs appointment to confirm I called them and the lady who answered didn’t seem to care to want to look up and confirm his appointment. Just her whole energy and attitude was not for me. I will never bring or recommend this place until they rehire a new team.We just want to feel like you love your job dealing with our pets we consider our children. So we know they are in good hands… this is not okay 😞
Jillana Yanus
2022-05
Definitely going back!!! I honestly will go to the cheapest place to get my own hair cut but I ask around for months to find a groomer for my pup. And I still wait and think on it! She has a long double coat with leg and tail feathers and she needs extra “love” when grooming because her fur is so gnarly sometimes. Lakewind was recommended by my neighbor and I can’t be more impressed. The price is right, they took their time, and she looks amazing!!! They did everything I asked for and gave me some great recommendations on how to keep her fur in better shape. Now I just need to plan on a grooming schedule and make the next appointment.
Christine
2023-05
Brought my dog here. First impressionen not good. If you are a animal groomer I thought you would present yourself in a positive way to a shy animal. It should not matter what size the dog is. Make them feel welcomed. When picking up my dog they never explained what they did or could not do. The groomer never came out to explain anything. Just gave a wash for 80.00. Nothing else was done.
Frank Guido
2022-05
I wouldn't trust to get my dog groomed or boarded anywhere else. Alyssa does an absolutely stellar job on my Giant Schnauzer's cut every single time (and I am 100% certain my dog likes Alyssa and Tori more than myself!). The entire team is like a giant family! As a dog trainer my self I am quite picky on where I feel safe leaving my dog, as she is a working dog... I have never once hesitated. This team is wonderful. I could not recommend them more.
Amy Briffa
2022-05
The staff at Lakewind Kennels have been great to our ageing dog. They are careful with him as to not aggravate his arthritis when he is groomed. When he is boarded we only take him here as they know him and his temperament. I would recommend Lakewind to anyone looking for a great groomer and kennel.
Redria
2018-05
Excellent staff are trained to be able to handle your pets while you are away. They gave us an update about our dog while we were away so we didn't have to worry. The price was good, and she was thrilled to see us when we returned. However, when we got home we did notice she had picked up fleas while she was there.
Karen Dickerson
2018-05
After a recommendation from a friend, I took my 7-month-old poodle-mix for a puppy grooming. I requested just a sanitary trim, face trim, and ear-plucking. No coat trim and no nails.When I picked her up, the price was higher than we originally discussed, and they attempted to explain that she is a more challenging breed, even though they did not have to do anything about her main coat for a puppy trim.When I got home and looked her over thoroughly, I noticed her ears still have plenty of hair and her “sanitary trim” is a single shave mark on one side. Over the phone, they said she did not enjoy the ear trimming and stopped after a little bit. This is not her first ear trim and she does not like it, but she still needs to have it done. They should have explained that her ears were not completed when I picked her up and deducted it from the price. If you can’t do the job, then don’t charge for it. I still do not understand their explanation for the sanitary trim. They used her recent spay to explain it, but it makes no logical sense why she’s got one close-shave mark.When I stated that I would not be returning as a customer, they made no attempt to keep my good-will and hung up without saying good-bye.
Amanda Loughrey
2022-05
They were very understanding of my individual dogs needs. When returned to me after one week they both had been groomed, smelled amazing and looked handsome. I Definitely recommend here.
Valerie Baxter
2020-05
We've been taking our 3 dogs there for a couple of years now. Grooming had been great and we haven't had any issues with kenneling them there. Our dogs don't stink when we pick them up after a week of being there.
Dalia Falu
2024-02
Did not end up using this service, but they were resonate and informed when I called more than once for information.
Thomas Gainey
2022-05
When I pick my dog up after 2 weeks he was so happy and healthy. He was licking me all over. I couldn't believe how happy and healthy he was. I actually called the following day and asked what did they do to make him so happy. Thanks for taking good care of my Mudbone.
Lauren Ford
2020-05
Love coming here! The staff are always welcoming and friendly. Excellent customer service. My dog Booker is always happy and well cared for after boarding, grooming, and nail trims. I highly recommend!
Emily B
2021-05
I have been boarding my dog here for over 7 years. The staff has always been kind and accommodating and my dog is happy when we go in. I always get my dog groomed following a stay, and he is always clean and happy when he comes home. We will continue to use Lakewind Kennels for all of our grooming and boarding needs.
Art Crego
2019-05
This particular rating is just for grooming - I own 2 standard poodles in have them groomed hear about 75% of the time they look OK just some Tufts of hair here in there that looks like it might not have got clipped the right way. However the last couple of times I've had them groomed they've clipped a nail too short and didn't tell me or like this previous time they cut the Web of the one dog's toes and forgot to tell me so that when I came home the dog went out back and then came outside and then proceeded to bleed all over my kitchen floor in till I got it figured out. When I called them on it they just said O we're sorry we forgot to tell you. I won't be taking my dogs back here to be groomed anymore. As far as the kennel goes it's the standard kennel nothing special there kept in runs during the night and allowed outside during the day.
aonung_xxx
2021-05
I took my precious puppy to get groomed. They were very professional. They even called they night before to remind of my appointment. She went in a hot mess.. lol.. and came out so beaut. We definitely recommend them and we will be going back!
Janet OConnor
2022-05
We have always been pleased with the grooming that our dog has received here. The staff is friendly and professional. Also, the price are very reasonable.
MaryLouise Brennan
2021-05
The wonderful people at Lakewind Kennels went above and beyond taking care of my two big dogs. I highly recommend them. I also have to say that they were very a reasonable price. Which makes the above statement even more amazing! 🐾❤️🐾
Kimberly Piatt
2020-05
We love bringing our dogs to Lakewind and they seem to enjoy it too. Our family is in the process of moving to a new state and so Lakewind has been such a blessing. For other kennels we have used, the dogs were always lethargic, thirsty and hoarse when we picked them up. But now they are happy and readily go back whenever we drop them off!
Christine Jones
2020-05
My very nervous dog did okay here. The staff fed him hamburger to get him to eat after three days of nervous anxiety, which was good. The accommodations aren't fancy and the yard is concrete, but overall it was a reasonably safe place.
Patricia Clemens
2020-05
I dropped my dog off in the morning to be boarded here for a few hours and he later developed a loud and annoying kennel cough. My dog has the bordatella vaccine and this was his first and only boarding experience. While I understand the vaccine doesn't protect against all strains of kennel cough, this just tells me they don't keep the facility as clean as they should or even watch for signs of an outbreak in the dogs they allow.Also, I felt like they were rushing me to leave. This was my first time boarding my dogs and the people didn't seem friendly. They just caged my poor dog up and rushed me out the door. I would give 0 stars if I could.
Chelsea Jay
2018-05
Very upset when picking my dog up after boarding for the weekend. He was lethargic and still wet from his bath. His face and mouth are super red and he has been licking the pads of his paws which were also red. His nails were clipped at the vet less than 2 weeks ago and I asked them not to cut his nails. He is now limping since they did not listen and several nails were bleeding they are so short. It has been terrible to see him in pain and discomfort.
Marquise Melton
2022-05
They always do a good job with grooming my pets. Been going here for years and I must say the staff are very friendly and professional and the prices for grooming services are pretty reasonable.
Parker Driggs
2021-05
Took Excellent care of Our Baby boy!They let it him feel out his new situation, helped him eat with a pumpkin base he Loved and thrived with! Gave him the same Love we give him at Home! He Will be there Again!
Veronica Prindle
2023-05
Tinker got a beautiful haircut, even though he was being an asshat and not letting anyone touch his head and feet. They r willing to work with him.
sarah a
2014-05
I love lakewind kennels! all the girls that work there are always so friendly and professional, I always feel safe leaving my dog missy with them for boarding when I have to go away for a few days. she gets her own playtimes and the best part is I can have her groomed on the last day so she comes home looking fabulous! I always recommended lakewind to my family and friends and its the only place I will take my missy :)
Restricted Name
2019-05
Rating a 1 star because I don't have the option of rating no stars...Very upset, they boarded my dog for 2 weeks and after 5 days of him being home he started with a hoarse cough and gaging reflex non stop, took my dog to the vet and was diagnosed with kennel cough and has now exposed my 2 other dogs in the household and potentially looking at some big vet bills for all 3!! Contacted the owner immediately after finding out and the response was vague, no offer of compensation of said vet bills and they tried to brush it off with their excuse that they disinfect all the kennels on a regular basis, wrong, obviously they are not disinfecting as they should be on a daily basis or this would not have happened and allowed another dog into their kennel at some point that was due for their vaccine! The owner also validated that we were the 2nd call they had this morning of which both dogs were kenneld at the same time. Also, my dog eats grain free food which they did provide but not the same brand I use so this caused him to have diarrhea so she then fed him Hamburg and rice, rice is a GRAIN!! My dog is allergic to grain. I will never use this facility again and a $500 stay is now adding up to be a disaster and potentially looking at a $1,000 by the time I'm done with vet bills. I advise everyone to really do your homework when looking for a safe, clean, place to board and don't make the same mistake I did!!
Monday | 8 AM-8 PM |
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Tuesday | 8 AM-8 PM |
Wednesday | 8 AM-8 PM |
Thursday | 8 AM-8 PM |
Friday | 8 AM-8 PM |
Saturday | 8 AM-8 PM |
Sunday | 8-11 AM 6-8 PM |
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