Family Dollar

3.7 (125)

706 Dewey Ave, Rochester, NY 14613
(585) 270-0412
familydollar.com

Claimed
Dollar store
Beer store
Clothing store
Discount store
Discount supermarket
School supply store
Tobacco shop
Toy store
Wine store
Discount chain carrying a variety of goods, including groceries, household items & beauty products.

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Stephanie Cobb

2023-08

The Staff is rude and have horrible attitudes and when I went in the store they had meat sitting out on a rolly cart just going bad with chemical spray cleaners right next to it the meat shouldn't have been out of the cooler instead of sitting out at room temps the store is always a mess shelves empty you can forget about asking any questions about anything related to the store because they haven't got a clue because their in there phones and chatting it up amongst themselves. Also they are very rude to customers no matter how or what you ask if them this store should be shut down or hire all new staff who have better attitudes and energy I hate having to go in this store for anything!!!!

Clyde Horn

2024-04

Opened up more registers when saw needed really appreciate the service

Shelley Saffer

2023-05

I took a friend there to get a new phone. The cashier rang up a $30 phone CARD. My friend said, NO, he wanted the PHONE. AND THEY WOULD NOT/COULD NOT REFUND HIM THE $30, saying it would show up as a loss in the register because of some third party thing. The phone card doesn't work with the phone he got, so he just left, furious, not wanting to go all violent on them. Then I tried CALLING them about this, and the phone rings, then I get a click. WHAT KIND OF BUSINESS YOU RUNNIING? WE'RE NEVER GOIING BACK TO YOU.The one star is only because you don't have any NEGATIVE stars!

Mary Givan

2023-05

Horrible customer service!!! ONLY store I ever went to where they make you leave your purse with the cashier, Seriously! The entire side of the building is boards instead of windows yet you want my purse? I was told I can take my wallet, check book, etc out but my purse had to stay in the front per store policy! My purse is small, it wasn't a big huge bag, a bookbag, but a small purse! I asked for cooperates number and was told Google it as both females working didn't know it. An elderly lady came in after me walking with a cane and they told her leave her purse with them, she decided to leave in her car! You don't trust customers to shop with their purse? I don't trust your cashiers to have my purse either!!!

Nkenge Lewis

2022-05

Need more Cashiers and someone to clean that filth outside of the store,I see why I rather go to another family dollars 👎👎👎👎👎👎

LaQuisha Bridges

2019-05

The cashier was talking very loudly that my experience was awful to be honest. When I walked in not one associate welcomed me to family Dollar instead the cashier was threatening the other one, although playful it was loud and inappropriate for a place of business. However, a young lady that seemed to be the Manager finally said to her that she was being too loud and unprofessional while customers were present. It was after 20 minutes into my experience but she did quiet down.Finally, the store was nice and clean, I will visit again however there should be a little professional development training for the staff.

mari na

2022-05

terrible customer service. cashiers are very rude. i've maybe dealt with one that didn't have a sour attitude. shelves are always empty, and everything is a mess. if there is a line to the back the workers continue to do other tasks, and often times are on their phones. cashiers use their phones in between customers which slows down the line. unprofessional. a 5 minute trip is usually turned into 20 minutes and 8/10 times i have a problem at the register. i'd rather make the trip to buffalo road.

A S

2022-05

Went here tonight to buy pull ups and wipes for my granddaughter and wipes said they were $5.00 but the casher insisted they were $6.80 plus the tax 7.85 a manager was call and the management didn't even want to talk to me I had to ask her to directly speak to me. Asked her to please confirm the price and she node her head as if she was going to check and she never came back I was removed from the line and I had to go take a picture of the item and then go back to the line. No one cared or apologize spent almost $40 there wasn't greated or treated with any dignity. I will never return to this family dollar.

Elle Watson

2020-05

I got a few odds and ends here. Wasn't overly impressed with the staff. Had I not needed to get some basic items in a small window of time I had I most definitely would have gone to another store. My reason for 2 stars is bcuz I thought the store was well stocked and clean. I believe it just opened within the last 10 -12 months.

Nada Swailah2004

2022-05

Be sure to check your charge before you leave the store!Today I went to the store and i give the casher 20 dollars and she gave me 5 dollars back. I'm in the middle of the street realizing thats not the right amount that she should've gave me because the things I bought were only 4 dollars, anyways I go back they made me wait for 30 mins just to count the money and then I told her I'm in a hurry and they were like "she is almost do" doing what ? And then they said they had to check the cams and stuff so I just left.

Kevin Lyons

2021-05

Customers are rude, but staff is very nice. I have stage 4 lung cancer and only put the mask over my mouth because I can't breath. Ignorant silver back customer called the cops

Degraj

2019-05

Want to go quick and cheap shopping? Family Dollar is the place for the people like you. This location of Family Dollar is in a very convenient environment. Not just that, the workers and employees inside the store is so humble and friendly. Really enjoyed my time there. Just looking around the vast amount of products, varying from mere chocolates and cup noodles all the way to kitchenware and clothings. And another very helpful and convenient thing is that these items are so cheap. Unlike many other stores. In the end, I would like to conclude this review with a huge thumbs up and a 4 out of 5 stars. And I suggest this store for a person who is going cheap with everyday items. Thank you.

G money Bk original

2022-05

Always very nice when I walk in this store within the chain very neat and everyone is professional as a CS trainer it is a breath of fresh air... typical issues with this chain no cash back hard to maneuver and find things but these employees are a breath of fresh air and whatever they get paid is not enough hazard pay for ground level CS is a must good job girls you made ot easier for me to find what I needed today

Scott Winkler

2022-05

Family Dollar usually has everything I need. I don't get a lot of groceries there, but those little tiny things that I need here and there they usually have them. It's a good quick stop instead of having to go to a corner grocery store or or something of that nature.

Chandra Appleberry

2022-05

The cashier was a gentleman he was extremely well I'm trying and the store was clean but they had no diapers and a lot of other stuff they didn't have so it was kind of empty

Dave Fox

2023-05

Usually really good unfortunately some workers are thieves 10 dollars for 2-2liters of pepsi not the first time at the dewey store never send your kids to that store unless you have money to waste it happened at 6:30 on 11/19

David Peñate

2022-05

BE VERY CAREFUL THIS PLACE IS AWFUL. IT SELLS STUFFS WITHOUT QUALITY AND THEN YOU CANNOT RETURN THEM.

Justin Hilton

2021-05

Needs to be more customer service oriented. One thing if a customer has a attitude with you a whole nother story if you give customer artitude 1st and mock them. Witnessed that today. Society is sad

christe mammarello

2024-02

Always a mess and very disorganized

Niki Cook

2023-05

Supposed to be open . My daughter is sick and I need medicine someone is inside 20 minutes passed the time it’s supposed to be open.

Matthew Morse

2024-02

Very busy but very professional

Arika Whitaker

2023-05

They are remodeling the store and seems like their short staffed but there are hiring signs up

Timothy Arend

2021-05

Customer service is absolutely terrible!!!The cashiers always have a bad attitudeIf I could rated it no stars I would

LOVBROWNE 3000

2022-05

Never have no problems there..Staff is cool...I always find nice things in there..Live in the neighborhood very CONVENIENT.

Kyshaa Collins

2023-10

Fast friendly service cashier very helpful

Darlene Floyd

2023-09

Rude and nasty employees! Store is dirty!

Georgie Wright

2021-05

Nice staff clean store but a lot of stuffs prices not marked on shelf oritem and in bad need of restocking.

Getting Money BrownZ F.B.E

2019-05

It was great, the night supervisor was very friendly help me find a few items I will be visiting again soon

Hehhab Hsns

2022-05

The staff members are freaking Terrible!! They all should be FIREDDDDDD! Like did your mama teach you manners buddy!! 😊

Renee Churchill

2023-05

Very friendly employees,always greeted with a hello when I walk in

Opening Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 8 AM-10 PM

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