3.6 (120)
1055 N Clinton Ave, Rochester, NY 14621
(585) 450-3522
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jose Roberto
2024-04
If I could give them less than 1/2 half star I would! Staring with the store maneger on down! I have never been so humiliated in a store this way in my life! I was treated like a Thief in front of employees and customers alike!. I walked in to bay some Alka Seltzers for an upset stomach and was told I needed to leaf my empty bag at the door. I showed the manager it was empty and it was to put my groceries inside cause its raining and F.D. only has paper bags and the told me very rudely and disrespectfully that either I leave the bag on from or "hit the door"! The only reason I didn't leave immediately was because I really needed the medicine. The manager now followed me telling me now she was going to watch me cause this was her store. I told her I was going to complain about her behavior and she laughed at me saying cooperation was going to laughed at me too because it's store policy to have to leave all bags on front. Does that include women's purses too?? This cannot be legal nor appropriate. Not every Hispanic male that walks into a family dollar is a drug addict trying to shop lift. In fact, I went there to get cash back from my card! I go, or used to go there almost on a daily basis. Now they won't see another Dollar from me or my family again. I would love to see how hard corporation is laughing about this like the manager said. This happened on4:00 p.m. on 04/18/2024. I asked the manager her name and she gave me her nick name and wouldn't give me her full name saying "they know who I am". And I really hope they do cause even the other employees were visually and obviously embarrassed.
David Doustou
2024-04
I'm a paying customer . Just moved to the area in October. Spend hundreds there. This morning I go to the store, and get told I got to leave. I asked why . You have to leave now. Again I ask why? Leave now and don't come back next time it will be worse. My only response was wow ok. Went and spent my money at tops.Are you kidding me? I'm no thief check your cameras. I never did nothing wrong. So unfair. I'm calling ny state attorney generals office and my lawyer.
Eric Winston (Kold Shadow)
2024-03
This is the most proximate Family Dollar to my current residence. Seems somewhat smaller than others further away from me, but the staff is the friendliest I have encountered yet.Shelves are adequately stocked, but plenty of snacks are permitted to expire and sit there so caveat emptor. Furthermore, the profusion of loaded pallets in the aisles is an annoyingly recurring theme that reflects the lack of due diligence on the part of the stock personnel.Overall, my shopping experiences have merited a ⭐⭐⭐1/2 but I will round it up, rather than down, solely on the strength of the SUPER cute cashier who fr frequently rings me out.
Cory Nichols
2024-02
Do not go to this place this store is awful!! Rude and nasty staff! Not only did they immediately upon entering the store confused my girlfriend with someone else and forced her to leave saying she had been stealing from them which is not the case but also every person that walks in there and employee follows you around the store physically just sitting there watching you
Tanikia Adams
2023-05
This store is the most ghetto unorganized establishment. Let me start by saying, the employees close the store too early! Most days the store is closed by 9:15p. One day I went there at 6:30p and they were closed, meanwhile a "manager" and two employees were outside hanging out(Hello the sign clearly states that they close at 10pm daily). I have to give credit for a couple employees that have done a great job giving good customer service. Unfortunately, there are far more that are playing loud music in the store, swearing while on the phone and amongst each other, all while they are on the clock. Aside from unprofessionalism, there are always loaded carts blocking customers from being able to access goods, and that is IF shelves are stocked. For a neighborhood store that is supposed to be convenient, this place is on a large scale a waste of time and an inconvenience.
Vontrase Dunbar
2023-05
Stay far away from this family dollar. 3 people in the store one on the register she slow as frozen syrup. The so-called management? Yea where? Folks stealing and they let em. Just overall bad. Stay away.
Precious Toney
2021-05
Absolutely No shopping 🛒 cart's..... In these parts the company does not care about customer's .whom are spending their hard earned money. Please put in that order for NEW SHOPPING CART'S. THAT'S THE LEAST Y'ALL CAN DO!!!
carl butler
2023-05
The new setup is more convenient and consistent with other locations. Just need more cashier's working the registers during peak hours
Nikki Johnson
2022-05
Extremely GHETTO ! A bunch of Puerto Ricans that YELL all day through out the store, Horrible customer seevice, place is NOT RAN like a BUISNESS, Employees running around singing, cussing & yelling while the line is long as all out doors.
Tiffanie Preston
2020-05
If I could leave no stars I would! I thought I was on an episode of punked!! The cashier was in the phone with her mother the whole time she cashed people out. Very rude and unfriendly. Tags from weeks ago were up and they wouldn’t honor the price. I’m calling cooperate on them as well! Very disgusted won’t EVER go back into that store!!
Kadeem Granderson
2019-05
The employees are RUDE they don't help anybody. They be too busy talking to each other. The manager always have a attitude she won't even tell you where things are located at in the store. She ignore people. I won't spend a penny in this store. 💯💯
S Beard
2019-05
If I could leave no stars I would. This family dollar is horrible. Always slow. The employees are very rude. Only one lane is open all times. Camilla and brenda specifically are the worst.
Elizabeth Dannert
2019-05
Nice clean store. Had everything I was looking for. My only reason for not going so often too many people come up to me in front of the store with false problems.
Lazaro Falu
2023-05
Shelves are not stocked late delivery from trucks excuses from workers go to shop don't have the products that I need they don't even have milk also they are not dollar store price are to high they need to change the name
aida vega
2019-05
No bathroom n rude customer service. Not friendly. Won't go out of there way to help. Greece store better service.
Sharon Bray
2019-05
It's a new family store in the neighborhood and i find it very convenient when i need to find something that i need quick and easy an the prices are alright also 😊😊
Janelle Wilson
2023-06
This family dollar is okay a lot of people are standing around it though at times
Nikia Robinson
2023-05
Everytime I call this facility NO ONE EVER ANSWERS… THIS IS RIDICULOUS…freaking sad
G money Bk original
2019-05
Employees are always nice but the family dollar experience is just a terrible one it hasn't changed at all long lines over worked employees who at times don't even have change to give out and terrible looking stores they need customer service training company wide
naomi bricklemeyer
2020-05
Both worker were rude like very rude i tryed to ask a question and the lady gave me a nasty look and just pointed to the other worker and i think the guy was a manager and he was rude as hell to i will never go back there they are lucky i even gave them 1 star
Mark Masseth
2019-05
Don't have much to complain about, maps keeps itself updated most of the time :)
Robert Homer
2019-05
Very fast I got what I needed and was able to get in and out without a long wait!
ManGolian
2022-05
Always get what I want/need and is in walking distance. And staff is always polite🤟
Bekah Grayson
2022-05
The cashiers today on 12/17/21 denied to cash me out.
Darrick McKnight
2019-05
Nice place to pick up everything your family would want or need.
Karlita Wright
2018-05
Beautiful can't wait to shop here
Wendy jermyn
2021-05
Don't have a lot and getting awfully expensive.
Maria Engram
2019-05
Great store employees are nice
Scott Quinzi
2022-05
Fully stocked and friendly service
Sol Ramos
2023-05
Always the girls very friendly
Monday | 8 AM-9 PM |
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Tuesday | 8 AM-9 PM |
Wednesday | 8 AM-9 PM |
Thursday | 8 AM-9 PM |
Friday | 8 AM-9 PM |
Saturday | 8 AM-9 PM |
Sunday | 8 AM-9 PM |
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