Family Dollar

3.7 (89)

295 East Ridge Road, Rochester, NY 14621
(585) 613-0986
familydollar.com

Claimed
Dollar store
Clothing store
Discount store
Discount supermarket
School supply store
Tobacco shop
Toy store
Discount chain carrying a variety of goods, including groceries, household items & beauty products.

Service options

  • In-store shopping

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Brian Krall

2024-04

They sell a lot of bad and even bogus products here. Things are not always what they seem. And they don't let you return things using just the card you purchased them with, in spite of the fact that it is an electronic record of the purchase, and they would also have an electronic record on file themselves. So be careful what you buy here and make sure you look over your product thoroughly so that you know what it is you are buying, and hang on to your receipt.

Lilianis Vazquez

2024-02

I found that the store has come a long way…it was clean. The lines were fast. I found all that I needed, and the customer service was great.

Damien Murray

2023-05

I live a 5 min walk from this store and today was on a walk to enjoy the sunny weather, and broze though this shop to see if there were any snacks I might enjoy and I spent about 5 mins browsing snack areas only to feel like I could not justify eating more sugar esp since I just had a burger nearby. I left the store empty handed and walked about 3 mins from the door up the road only to have the manager of the store grab my arm from behind (I thought I was being robbed for a second) and ask demandingly "What did you take from my store?!". I immediately declared my innocence, showed the contents of my pockets and said "let's go back in the store and settle this there so you can see yourself!" which completely caught him off guard. I asked him on what basis he was accusing me of stealing, what bit of reality could he cite, and I asked "Was is psychological hunch? Pure speculation?" and he agreed! He had no concrete reason to offer. I have never shoplifted in my life. I had a pocket full of money when this happened. I am still in shock. This manager is out of control. He didn't even apologize once I walked away and it was obvious I had not stolen anything.

Tracy Gates

2023-05

Shane, manager, excellent, helped me add app for coupons & deals. However communication among employees needs improvement. Had emergency, asked to hold basket, be right back, sat in car. Came back in, basket gone. Employee put it away & said no one said it was being saved. I was shook up from emergency, upset my purchase was gone/put away, I grabbed what I could see gave to employee to save for this morning. Ive called store this AM @ least 5 times, NO ANSWER. was letting them know I'm running late today. Hope My Stuff WASNT PUT AWAY AGAIN.Gosh, what away to loose a large purchase.

Codey Frantz

2021-05

My favorite Family Dollar in the Rochester Area. Very clean and well stocked inside. Very polite and helpful staff. All smiles and friendliness. Prices are always low and I'd shop here every single time if I could. Highly recommended

Scott Winkler

2023-06

Family Dollar on Portland Avenue and Draper Street is the usual one that I use. For the most part they have everything I need. And now that The Rite Aid pharmacy on Portland is closed, I seem to be going to Family dollar a little bit more. Can't quite figure out why I don't give it that fifth star but I'm sure it'll come to me soon.

Chad Turnwr

2023-05

Loved the store some employees is rude and stuck up the manager Shane always smoking I was saddened to see how they treated one of there employees I won't be shopping there anymore he was awesome employees great manners always greed everyone always a huge help to customers an staff he didn't deserve that what I witness was pure racist and for the store to do him like that no back up nobody stood up for him left him like he was a part of the store break my heart

Jake Tice

2022-05

7 out of 8 boxes of marshmellow cereal were stale? Marshmallows were not crisp but more soft and smushy like air had gotten through the air tight bag. Not a fan

NM

2023-05

I shop this store often. Staff always greet people and they have great prices.

Mitch Kelley

2023-05

Most of the staff can be quite rude. One in particular runs the store like a trap house.. Walmart has cheaper prices on grocery items.

Julie C. (jchartra12)

2019-05

My three year old had to use the bathroom and the cashier told me they didn't have public bathrooms...we were a customer...come on now. That was the first family Dollar that doesn't have a public bathroom. Ridiculous!

Faith

2023-08

It's my main store for quick items

Faye France

2023-08

Not bad it was clean and I found what I was looking for.

Linda Schifano

2021-05

It was an experience going thru the store. Some people were going in the store without a mask on. Some people just don't care. Just my opinion.

Julie

2023-12

Trash.

S P

2021-05

Staff is very helpful when I need assistance finding anything which is most trips.

Stacy Kelly

2019-05

Absolutely appreciate that they were open and friendly during this snowstorm.

Lynn Tee Tee

2023-05

A great place for bargains for household cleaning supplies.

Goddess Crowder

2019-05

This place had no buggies. I had to carry everything in my hands. Bad for business.👎👎👎👎👎👎

Charles W. Willis Sr.

2014-05

Love the store. Fit into my budget.

Denise Obannon

2020-05

The cashier was very friendly.. Clean store

Audrey Wilcox

2022-05

Great prices Friendly staff.

Clyde Horn

2023-08

Very friendly staff

Christopher Carlsson

2017-05

Yet another family dollar store...Not much to say...

mine not yours

2020-05

People friendly but very unorganized

Lewis Vazquez

2019-05

Friendly but slow service as always.

Eric Jackson

2021-05

The store was finally clean

Glenn Bray

2019-05

Store is too cluttered

redo chouk

2022-05

Bad service customers

ANDREA Rodriguez

2021-05

Great

Opening Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-10 PM
Sunday 8 AM-10 PM

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