Petco

Mark Krug

2024-04

We often visit here. It is fairly well stocked with the items we are looking for. It has a parking lot with easy entry and exit. The only downside is checking out. It seems confusing with the online pickups and the checks outs bleeding into one another. Perhaps having the pickups in another part of the store or having them wait in line would lead to less confusion.

Adela Rivera

2024-02

Despite long lines and a lack of proactive staff offering assistance, I gave it a 3. I inquired about spaying services, but they didn't provide any extra resources for an organization caring for animals. On a positive note, I appreciated meeting other furry animals while shopping, and they had the supplies I needed for my cats and dogs.

Carlos Rodriguez

2023-07

A quick stop for pet supplies . The store is never too busy , the staff is friendly, and the atmosphere is nice. A variation of pets , I've gotten fish (beta's and glow in dark tetras). I've also gotten me bearded dragon from here they usually carry a few

Roman Rivas

2024-04

I wish we can do ZERO , today Sunday March 21st 2024 at 7:15pm, we were ready to pay and match the price, this bold headed guy was RUUUUUUDE, he threw our other bag at a side and didn’t even let me ask something, and told us that we were slow, I was checking for the price and I didn’t took not even 5secs and that was long for this rude person, I asked if they were about to close because he was rushing us and his answer was “no we are going through something”, ( like is our fault)WHY PETCO HAVE THIS KIND OF PEOPLE WORKING HERE, I was about to get rude as well with him but didn’t want to be on his same level and my friend was about to blowout about his “service”( I’m editing my feedback now, and seems like I’m not the only person complain about this worker,IF YOU THE OWNER READ THIS, TAKE ACTIONS WITH THIS PERSON, some people complained before and months ago, clearly seems like this person didn’t learned or our reviews doesn’t count )I was loyal Petco customer that’s why I maintained coming there, even knowing that Amazon have better prices and BETTER CUSTOMER SERVICES,Today was my last time buying at Petco

Yungyee W

2024-04

This location has the worst staff. They seemed disinterested and were not readily available to assist customers. When I asked for help because Robert, the cashier who scanned my items, missed entering my membership discount, I was met with indifference and they were annoyed at me that they had to scan the items again as if it was my fault?! I expected better from a well-known pet store chain.

Gracie M

2024-02

It was nice and clean.It concerns me that some of the shelves were a bit sparse…Other than that, all was good. The cashier was attentive and very nice!

Kelvin Chan

2024-03

Listed as a happyreturn site. No happy returns at this location because they didn't get the happy return bags. You would think they would have a sign up to let you know, instead of having people wait on a long line. The worst part, is that they had a sign at register saying "happy return drop off". How much effort does it take to take down a paper sign? What a fail.

Erica gomez

2024-03

I’m highly upset first time coming here. My grooming appointment was scheduled for 945 i arrived at 845 and expected place to open at 9 there were a whole bunch of irate customers in the parking lot saying that the place was yet to be open. The worker came at 935 and locked the door the place was not open until 10 am. I know situations happen but a text would have suffice. I missed a whole day of work very bad customer service

La Fiscal Breheimert

2024-04

This pet shop never has anything you need for your pet. It's wasting your time. There is no one to help you look for the products. This store is horrible.

Christine Chavez

2024-02

I’m happy that they accommodated me but I was disappointed when I h bought $75 of the products to get the $15 off promotion instead the guy only gave me $5 off. I didn’t realized it till I got home when I came by a week later the store manager said that she can’t do anything about it. Maybe I should stay with Chewts instead. They still owe me $10. I don’t care how I get it. $10 off coupon or whatever

Jose R Lopez

2018-05

Staff is very nice but some are not always so eager to help. The company is not at fault, it's just some workers with their own personality and work ethics. I complain about this and management was very helpful to correct the situation. I now see that this store seems to want to be as professional as possible and it's what they strive for. I will continue to come here and recommend this store to anyone.

Allie Scacalossi

2024-03

Bought an obedience school training package and honestly, you get what you pay for. The duration was six sessions. From the start it was a mismatched grouping of dogs. Clearly dogs who weren’t supposed to be in the beginners class. The first ten minutes of the classes were spent waiting for people to show. So much time was divided among the dogs and training that you only had five minutes to actually work with your dog. Scheduling the make up session was stressful and so far has not happened. If you are looking for a training program for your dog I would recommend looking elsewhere for more tailored and individualized instruction. The instructor, while knowledgeable , did not seem willing to take the time to train.

Chris Valentin

2024-03

It’s a good store but the dude with all the tattoos and the gauges is so rude, he won’t acknowledge guest, he snatches things out of peoples hands, and throws and slams dry and canned food, if you hate your job just get another one!! Just to not deal with him I’ll take the trip to Rego park.

JANINA GUAMAN

2024-03

It would’ve been nice to be informed of the reason why one vaccine cant be given or given an option. I really needed my pet to have his rabies shot for a trip and bc of the lack of communication he cant come with us. Highly unsatisfied customer.

Victoria Eckes

2022-05

Whenever I go in they usually have one person on cashier and I can never find anyone on the floor , on a Saturday they had two cashiers, and one person in fish . Walking around I see they keep bettas in the freshwater tanks . These bettas were cramped with 30 Glofish, gouramis , and even crabs . I spoke to a manager and he said “ oh someone did that last week , I’ve been working on it “ it doesn’t take a week to scoop a couple of bettas out of these tanks . I know the cups aren’t great either but , putting them in a tank where they get harassed/ stressed out by other fish is not better .

Brianne Umpierre

2024-02

Literally the worst petcoThe grooming department sucks. Jenny was great but after she left it sucks here. Never answers the phone or is anyone ever available to talk to you if you go in person. Appointments are always being rescheduled. The grooming dept manager looks like she's always high and she will blatantly ignore you if you come in & doesn't listen to grooming instructions.Also this petco is always out of stock of a lot of things! Never coming back

Nicole Romero

2023-05

We got our 3 year old Papillon groomed with Jenny at this location. We were very happy about the 8am availability! Jenny was extremely informative and kind with our fur baby. We will be going back to her again she did an amazing job on our dog as long haired dogs like ours can be tricky. This was her first time being groomed and was well worth it so wont be the last!

Rafael Ramos

2024-02

I love Petco. I go there to get food for my dogs and guinea pigs. I enjoy looking at the variety of fish they have. Staff is friendly and knowledgeable.

Allison Suh

2022-05

Absolutely love their service. We went their for a cat cage and a toy without knowing that they frequently have discounts on the website. The staff helped us with the price match (though it ended up that the products we bought have the same online prices).We used to have a cat bag. But Oreo tore it apart. The cat cage (not in the picture) is strong enough so far. I hope that Oreo will not be able to chew on the hard cover cat cage…The toy became their best friend in one second. ❤️❤️

Samantha Ray

2023-11

This Petco’s mission is to lose as many customers as is humanly possible, while also treating caged animals as basically, unfairly and poorly as possible; compromising quality of life and overall customer satisfaction for max profitability.Their teen employees start kicking people out (all without making eye contact or saying ‘thank you’ ever) at 8:40pm but then as you hold 50lbs of stuff, will NOT acknowledge or check you out if it’s the last thing they’re paid to do.Zero customer care—frightening to imagine how that translates for the animals in their “care.” I have a 14 min video of the checkout line- it’s laughable what a joke it is with 4 workers dawdling joking standing around not helping me - waiting for me to walk out and not spend 117$ same every time really. 3 stars because they’re open 7 days/week and I need them when in a bind.Any good, quality pet food/supply stores in the area? Glad to boycott this spot and it’s systematic torturing of humans and animals and they don’t have to care as they’re still controlling the market putting every mom n pop shop out of business

Queens NY Foodtastic

2024-01

What can I tell you about this petco... one, this place looked like a bomb hit it... boxes everywhere n the shelves are disarray. The pet clothes are a mess n half the clothes are on the bottom of the rack. So, if you are looking for a specific size, start digging. You just might find it in that pile. Staff are too busy chatting with each other to notice that their was urine on the floor. People, your pet urinated, clean it up, ask for assistance. One good thing they have a parking lot

Elizabeth Mishler

2024-02

Went today with my MIL’s new rescue dog. The grooming services were amazing. Bri did a fantastic job with our nervous pup. She was quick and efficient. Thank you Bri for making Bogies first time great!

Giovolt

2024-03

Had to dock a star as on my recent visit I saw a lot of their betta fish either dead or very sick. You people have got to stay on top of your animal's health.

Nathy Tapia

2024-01

Petco is supposed to be a nice place for get food , toys , wellness check , vaccines, grooming ...etc , our adorable pets, but today is the worst day ever , I make and appointment for my dogs to do the vaccines for the year , even I got all the messages and emails they send me for the appointment, today I have to work , and I ask my mother to go with another family member, to the appointment, she arrive there , and tell the name and hour that have the appointment, the lady that attended her (let's have in mind that my mom doesn't speak to much English), say that there's nothing in the system, she's call me and say that there's nothing .So I send her the emails that I have for the appointment information, she's trying to again, the lady stated to be rude with her and didn't want to help her , saying she's not helping her , my mom call me again , saying that THIS LADY, doesn't want to do the vaccines for my dogs , even I hear starting crying, and I decided to call the phone that is for costumers services, the boy that was speaking with me , was really comprehensible , I even mention about the problem , of my mom she was already leaving the place of such rude and racism towards her, the guy was saying that he was going to check and if my mom can go back , but I tell him , that if my mom goes back that is possible to attend my dogs, I hope this problem is not happening again with another costumers, you guys should teach you employees, manners and a good costumers service ,

Ten

2023-12

It has what I need and Nulo brand is finally in there too but the long line at the cashier is just frustrating. I feel bad for the cashiers as they're probably overwhelmed too. Best to buy online and just have things delivered.

Christine E

2024-02

Item had missing parts….. and the workers at this store are very lazy! I’m never shopping here again horrible experience… don’t waste your time here

Mike M.

2024-04

Pedro does an amazing job grooming my golden retriever, Ted!

John Kingsbury

2024-01

If the cashier looks up from her phone, go buy a lottery ticket because it's your lucky day. Possibly the worst store in the entire chain.

Rene Get

2024-03

The grooming services were very horrible. The groomer Pedro when we left him our dog to bath him and he didn't even touch him. And told us to come pick him up cause he was supposedly "BEING REACTIVE" these services were absolutely horrible .

Juan Yascaribay

2024-04

They were kind enough to separate a product that we needed. Great service