Dunkin'

G

2023-12

My visit to this location today was truly outstanding. From the moment I walked in, the staff's friendliness stood out, creating a warm and welcoming atmosphere. The food surpassed my expectations – not only did it taste excellent, but it also arrived hot and fresh, showcasing the commitment to quality.What impressed me further was the cleanliness of the interior. The attention to detail in maintaining a hygienic environment added to the overall positive experience. Additionally, the efficiency in service was remarkable; my order was delivered promptly, ensuring a timely and enjoyable meal.Based on today's visit, I wholeheartedly recommend this location. It combines a friendly staff, delicious food, a clean environment, and quick service – a winning combination for a five-star dining experience.

Kate Williams

2024-01

To start the staff’s friendliness and demeanor gets a 5/5. To end the coffee is always hit or miss - especially the lattes. The pup cup used to be a small hot coffee cup for $1, and now it’s an espresso cup…Starbucks gives you the espresso size pup cup for free…and they’re 5 minutes down the road - their coffee is always spot on. So, 3/5 for drinks (their food is gross anyway). For the record, I would PREFER to give patronage to my local Dunkin’ rather than city filled rhinebeck, but c‘mon.

Preston Leigh

2023-05

Maybe I went to this DD when they were having a good day for the service was good. Though they forgot to give me a straw.

Don Blake

2023-08

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Becky Helsley

2024-05

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Mark Kaufmann

2018-05

I frequent this DD and I'm sorry to say that lately I've been disappointed by a few aspects of the service. First, the lattes are hit or miss. Sometimes the milk is badly burnt, and quite often they are either extremely sweet, or completely bitter. The hash browns are A+, and the iced coffee is always perfect.. I can't complain about that, nor do I want to complain at all.. But this last issue is a deal breaker. The donuts, the namesake of the business, always come FACE DOWN in the bag! I'm a Boston Creme lover, and 9/10 times the donut is face down, stuck like glue, to the bottom of the bag. Pictures below. Is this company policy? Does this prevent the donut from sliding around? Please help!The staff members are all very pleasant, and I enjoy my visits there. But my donut-ire boils over when I reach into that donut bag..

Gaby Perea

2023-09

Love the workers - they treat us fantastic, but we're also regulars who they see almost every day. A few of the workers definitely go the extra mile to be EXTRA kind, especially to my daughter they call the "Dunkin Princess"😂 she gets excited when we pull into the parking lot, knowing EXACTLY where we are! Sweetest thing - she wants to visit her friends and get her "treat."Kid-friendliness: They LOVE my 16 month old daughter! They only have 1 available high chair in store, but no changing table, just FYI to the littles mamas! Absolutely wonderful with her and she loves them!

Calder Johnston-Duffy

2023-11

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Cliff Rockefeller

2023-05

I don't normally give bad reviews. Everyone has a bad day from time to time. However, this D&D deserves the worst review I can give. The only thing I ever order there is a med. Hot Black Coffee. You think this would be simple enough. Instead I get milk and sugar. How do you mess up a black coffee over and over? When I order a black coffee, its a 50/50 chance i will have to bring it back. This has happened many times and this is the first I am saying anything publicly. Every staff member is completely incompetent. When I brought this last mistake back, I was told it wasn't his fault, he didn't make my coffee. I asked for a second free coffee with my replacement coffee for my trouble and gas. He said sure. Then he gave me 1 coffee and I had to complain again. I talk to a lot of people that hate going there. Starting at $15 an hour, you should be able to pour a black coffee. Again, I don't give bad reviews but this was a bridge too far. D&D, get your act together. Fire your whole staff and get people that want to work and are respectful.

Kate G

2023-05

My mother in law ordered two iced coffees. Light and sweet. With flavoring. First off you can’t taste the flavoring. It’s not sweet at all, I took a sip and want vomit now from how disgusting it is. It tastes burnt and bitter. You’re better off making your own at home. If I could give zero stars I would. It’s not the first time we’ve gotten coffees that are terrible. Think we’d learn by now our local dunkin is horrible.

Carly Doyle

2023-07

SUCH a drastic difference than the one in Hudson! Clean, very friendly staff, quick drive through line, and no screaming matches in the kitchen (cough hudson cough).Love this dunkin for a quick coffee or breakfast sandwichVegetarian options: Always get the bagel with egg and cheese or just toasted with cream cheese

Joan Locatelli

2023-05

Don’t usually give bad reviews but I like to use my mobile app to do my orders. I redeem my points for a free coffee for a friend. I placed order and everything and they said they didn’t have it after waiting for 15 mins. People at the counter didn’t do or say anything when I was upset. I’ve sadly had more bad experiences than had good.

Kevin Dier

2023-08

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Misty

2023-07

This place is one of the worst dunkins I have ever been to. We ordered 3 coffees, 2 bagels, a chicken and rosted pepper wrap, and a grilled cheese. All the coffees tasted burnt. Not a single ingredient was right. One bagel was ordered with cream cheese on the side, and one was ordered with cream cheese on it. Both of the bagels were burnt on the outside but amazingly not even toasted on the inside. No utensils were given to spread the cream cheese for the one on the side, and the cream cheese on the one that came with was a literal block. Still in block form. The chicken wrap had NO chicken in it. It was just cheese and pepper corn. Like how? Lastly, the grilled cheese wasn't even toasted it was two priced of bread with cheese in the middle and microwaved. If we wanted burnt coffee, burnt food, and microwaved food, we would have gone to McDonald's or made a microwaved sandwich at home. Do not go here.

fullhouse41

2023-05

If you enjoy your coffee order screwed up, not stirred, lid not on property so coffee spills ALL OVER YOUR SHIRT, and a mouthful of grinds and sugar at the bottom, this is the Dunkin Donuts for you. $16 per hour and can't even do coffee right.

Devin Rayow

2023-05

WORST Duncan Donuts anywhere!!!! It’s really difficult to reach this level of incompetence. All I wanted was a sliced, buttered, bagel twist. I specifically said NOT toasted. I watched the girl destroy at least a half dozen bagel twists, because she was trying to slice them with a butter knife, after toasting them. I tried to stop it and said I’ll just take it unsliced, as is, from the basket. But she had already ruined all of them, and i was handed a bagel twist that was missing about 1/3 of it, and the rest looked like a dog chewed it. Then i had to ask 3 times for a frosted donut. The amount of food on the floor is concerning too. It’s filthy.

David Scott

2019-05

This is probably consistently the worst Dunkin in the area that I've been too. Even after repeating my order 3 times it still was not correct. This isn't the first time my order hasn't been right here in fact it seems there is always something not correct every time I stop here. This time it happened to be my coffee was made with milk instead of cream and sugar. Not a big deal but really how hard is it to get that right?

Lisamarie Marvin

2019-05

Worst customer service EVER. A simple coffee and hot chocolate order took 10 minutes through the drive through. The afternoon crew is not timely and unfocused. This has been the problem at this Dunkin for a long time. Every experience in the afternoon has taken forever.

Caleb Kimble

2021-05

Almost always have a great experience, and if they do mess up they are quick to fix it. The gentleman at the drive thru window in the morning is always very friendly and makes you feel good even just picking up a coffee

Bonnie “Bon Bon” T.

2023-05

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Jory Osyczka

2023-06

Everyone that I have experienced been friendly helpful and we're able to fill my order.Parking: I really can't say too much since I am driving through to pick up my order not to go inside and sit. But there is parking because across from it is a diner. It is also a setback from the road the main artery.

Andrew Watson

2023-05

I'm surprised this DD has bad reviews. As far as DDs go this one is consistently the best one I've ever been too and I feel there is some level of care (as opposed to other DDs that are terrible).

Ellen Leaf

2022-05

Just moved here and this place has saved me. I was new to Dunkin and I am in love! Especially their iced beverages!Service here is awesome and the rewards are hands down the most generous.

Christopher Mitchell

2017-05

This is a typical Dunkin. Staff is generally good to customers they are clearly overworked though. Access to this location is poor, and drive through gets clear priority. Don't be lazy...get out of your cars!

Stephanie Fruggiero

2021-05

I was in need an afternoon pick me up today and whomever made my coffee was magical. By far the best iced coffee I have had in months. 7/17/20. Thank you to whomever made my 3:40 coffee.

Scott Lothrop

2022-05

The food is always fresh but this location ALWAYS manages to make their hot coffee taste burnt.Their iced drinks are good though.

Mike Catanzaro

2022-05

Always amazing coffee at Dunkin. This Dunkin was no exception. Drive through was fast and efficient and the team member was very nice and polite.

Robert Pumphrey

2021-05

Maybe some day this DD will get the order rite. Not today. I have not once gone there and not had a problem. I don’t know maybe it’s to complex to understand “no “sugar” .

Kimberly Williams

2023-05

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James Love

2023-05

Always fast and friendly people working inside, it’s a great touch to your day to get a fresh cup of coffee and get a smile as well