Walgreens

Escape Plan

2023-12

Absolutely terrible in every regard. The pharmacy is a waste of time and money. Never has any basic medicine in stock, rude staff, hang up on you after waiting on hold over 1/2 hour on the phone. Go elsewhere.

Jenn Doun

2023-07

Pharmacy personnel and checkout personnel are always friendly & great - but corporate need to hire more personnel for the pharmacy. Always a long wait to get a hold of someone over the phone, always a long wait to get prescriptions filled. Simply needs more people manning the pharmacy so that it can be as efficient as it can be.

casey p

2024-01

Just don’t. Drive wherever you have to to have your prescription filled elsewhere. It is faster and more convenient to go to Newton or Middletown or even farther. Just don’t bother.

Diane May

2023-08

Just now after calling all day only to get recording that the staff is helping someone else. I finally get someone to tell me if they got my husband's perscription that was sent yesterday upon his discharge from hospital. It wasn't filled because of the high co-pay!!!! I am outraged. This is my husbands life we are talking about. A simple phone call from Walgreens would have been nice.

Akita G

2023-09

Impossible to get on the phone. They actually tell you that they don't answer the phone. If there is an issue with your prescription no one calls to let you know or fix it, never mind contacting the doctor. Always the cheapest made generics.

E G

2023-10

Horrible. Endless issues with this pharmacy. It takes WEEKS to fill prescriptions, no communication from them, computers do not properly connect to insurance for payment, just absolutely horrid. Take your prescriptions elsewhere.

Carol Zaleck

2021-05

Doctor ordered two prescriptions around 3:30 yesterday. Went to Walgreens to pick them up 3 hours later to be told they didn't have the one script I needed asap. Told to come back today. Went back at at 5:30 today to drive through to be told I was in the wrong lane for pickup do went inside. Waited 10 mins on line and was told they still didn't have the medication. They never bothered to call me ahead of time. I'm now on day two without my much needed medication. They could care less about me or my medical needs. Not the first time this has happened either. I will never get my scripts there again and will now only go to Port Jervis Pharmacy. Only gave them one star because no stars not an option.

Stephen Orloski

2022-05

What a joke, avoid this pharmacy at all cost. Not sure why the Walgreens corporation doesn't step in and fix this God awful place. My record for waiting on hold is 1 hour and 3 minutes to get disconnected. The whole time 1 caller was ahead of me. When you do get through, they aren't helpful which then I either get hung up on or disconnected. I didn't choose this place my script got moved from Montague Shoprite and all I need is for them to transfer it because I refuse to deal with this any longer. Weird situation there.

Scott Leader (Butterstick)

2022-05

To be so bold and blame your customers for not doing something. Last I checked this is a digital age and refilling prescriptions using an app is a right of passage. 24 hours is plenty of time to count out 90 pills. I guess based on other reviews this should have been expected. I expect better from a company that claims 116 years of experience and still innovating.

Shawna Engle

2023-11

Waited on the phone for half an hour. Line was picked up twice and then put back on hold, and then they hung up on me. Called back and was put back on hold for another half an hour. Line as picked up twice again and put back on hold. Was never actually helped by anyone.

Rick Jung

2023-11

Tried to make a appointment for a flu vaccine and their site kept sending me to other locations. I ended up making an appointment with the competition.

Cody Batory

2022-05

Never Ever answers the pharmacy phone I get disconnected without fail every single time and then over course they have an attitude with me when I come to pick up my elderly mothers prescriptions because she can't drive. We are switching pharmacy and you better believe the next one we choose wint be a wallgreens. Ive reported everything to corporate including the recorded phone calls I went out of the way to record. This problem has been going on for over a year. SICK OF IT.

Cassie Johnson

2021-05

They've been a nightmare to get a hold of. I needed to get a small refill to hold me over my new full month refill was available. Their phone was disconnected every time I called. I then had to go in person to see if they could refill it for me. The one Pharmacist was able to help me out which is why they got 2 stars.I then had to transfer my prescription over to a CVS location due to insurance purposes. CVS put in a request to have my information faxed over, Walgreens has not faxed over my information and its been going on three days now. They wont pick up the phone calls from CVS and they keep hanging up when they do get someone on the line.

WISE MEN

2021-05

The pharmacy department workers are wonderful a s helpful as for the pharmacist the women pharmacist is extremely rude doesn't call the doctor or the patient if their is an issue with their medication this is the third time i have had an issue and my medication was not ready.or the doctor was not called. And the order was called in hours ago and seven hours later your just starting to fill my medicineI want to speak with the pharmacist supervisor immediately. I want to speak with the regional manager of Walgreens immediately. Christine beach my number is on file at the port jervis location

Monie Pratt

2023-11

They are horrible all aroundEspecially the pharmacy department. This is why I rather travel to Middletown CVS .

Ken Hamilton

2022-05

I've never seen a pharmacy that can't handle not only the insurance and medication, but the customers. Why am I sitting on line around the building for the drive-thru? Why is the pharmacy closed on the inside? Why can't you handle Shoprite's customers? If this is how we all of the area shall be treated, then rip the building down and put in a park for the kids or at least a business that cares.I've never seen a ground-level floor (building and employees included) present themselves as poorly as corporate and 2/3 of them are from Eckard's. We need to stand up against this establishment. Port Jervis deserves better.

Patricia Mendoza

2022-05

Went to pick up my prescription at 6:15pm tonight and apparently the pharmacy is closed. Nice of them to not follow their normal pharmacy hours so their customers can get their medications. It’s not a restaurant where if you’re closed I can just go to a grocery store buy food and make it. This is the only way I can get my medication. Stick to your hours and stop closing early!

Anon ymous

2021-05

So disorganized, such a problem to fill my prescriptions. The staff is never able to answer my questions. I have an issue refilling scrips every month, but this particular month, I ordered it days early. Was told it would be in the next day. I waited 3 days to come pick it up....still not ready. Staff had no idea about the refill, they didn’t seem to care. I asked questions about it. They were clueless. They still have no idea when it’s going to be in. Only one that’s EVER been able to help me any of the other times was a guy named Kasi. He deserves a raise.

Tre Fed

2021-05

I've never had a problem with the staff here, before or after the switch from Rite Aid. I do often get stuck behind someone who doesn't understand their insurance benefits and take up time at the counter. I wish they would have a separate window for insurance issues that take up so much time.

m m

2023-05

Sorry I switched back. Gave them my prescription list & they said no problem. The next day had 2 ready..a month later I was told the other one had no refills so I had to call my Dr which is fine BUT when we're they going to tell me this?? Try to get someone on the phone is IMPOSSIBLE.

Janine Addy

2022-05

They will close for lunch with no warning. Even if you were waiting for over 20 minutes in line instead of waiting to serve me and one other customer. When I asked to speak with a manager she comes out giggling to her coworker like a 10 year old saying "why are you doing this to me im on my lunch" how she is a manager is absolutely beyond me. I would never recommend.

Tab Calvitti

2021-05

Dr. called in script in error. A week later pharmacy is still playing games holding prescription in limbo trying to force create a customer rather than honor the Dr correction & the other pharmacy who is waiting for the script to be released. Twice Walgreen’s has stated that the script is cancelled & released but what they really did was fill the prescription. This is professionally unacceptable and a complete violation of medical freedom. No company or corporation has the legal right to withhold the release of a script or to deny medication until the person in need of the medication submits to the forced extortion of the holder. After a week of multiple calls from the patient, the Doctor, & the patients insurance company this cannot be claimed to be an ‘accident’. Shop elsewhere.

William Durr

2023-05

My brother is 84 yrs old. Went to Walgreens port jervis ny to make a Covid appointment.Pharmacy department told him he needed to do this on line. At 84 and no computer or knowledge about how to use one they refused to offer a senior help.So he walked to port jervis pharmacy and they were more than happy to help with his appointment your company should be ashamed of them self’s NO SENOR should do business with this company My only hope is this company investigate this misgivings and take corrective action

Theresa Muscrow

2021-05

This place is so bad the pharmacy saying they need pre-authorization for my med witch it’s under no fault . Had to give them the bid # for them to bill it and it went though if they don’t know what there doing they shouldn’t be working there . I had to keep telling them i don’t need pre-authorization for my meds and one lady there keep telling me yes u do . I never ever had a problem with rite aide . I will be looking for another pharmacy. Theses people suck

Eileen D

2023-05

Nasty disgusting absolutely disgusting bathrooms open for customer use. The cashiers at the front are always very unpleasant and unsocial. Pharmacy cashier was very nice though

Anthony Trapani

2023-05

Went to get my prescription filled. They said it would take half an hour, so a ran other errands while I waited. Came back 2 hours later and still wasn’t filled. Had to come back the next day and even then they didn’t get it right.not a great experience

I Art

2023-05

Had an appointment for a booster shot. There was a long waiting line. 45 minutes is unacceptable Pass! Nice waiting area. Ugh

Andrew Moore

2021-05

Awful.If they don't have the medicine in stock and aren't getting more for a week, they won't tell you for days.If they get prescriptions from doctors, they tell you they didn't get it even if you watch the nurse fax it over from the other end.They were bad before covid-19, now they're completely unusable and untrustworthy.

Deb Stickney

2022-05

On hold with pharmacy for 52 minutes. I then receive a msg that they have gone on lunch break but I am welcome to hold during that half hour. Gee, thanks. Will transfer my prescriptions when I finally get someone, anyone, to pick up the phone.

Ids Rodriguez

2022-05

Went to pick up my prescription my dr sent in very nasty lady in front I told her my name she said we didn’t do we don’t except your insurance no more I said well I will oay for it she well we’re going lunch so we’re not doing it now I said excuse me she said that’s wat I said I will neaver use that pharmacy again use to go there all the time they don’t call you or nothing tell you anything very nasty pharmacy employees