4.6 (266)
247 Washington Blvd, Oswego, NY 13126
(315) 342-9663
rabysace.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Larry Kaylor
2024-04
After many years of great service something has gone wrong. At a visit to the store an employee called my wife a "crazy bxxch". Very unprofessional. When management was contacted they failed to respond to inquiries. Very disappointed. Use caution while visiting.
Damien Jeevous
2024-03
I stopped in and they had the locksets I wanted. I asked them to rekey them all the same. They told me to pick them up later.I payed before leaving.Showed up the next day and they charged me again for rekeying them.Was not much but irritating.
Randy Hall
2024-04
Ace Hardware makes it hard for me to trust them. Google it and they have two options for fox farm soil. The cheapest one is 15.98. It has the pic of the bag right next to it of a 2 cubic foot bag of dirt. I get home to find out they put the pic up for a 2 cubic foot bag but are actually selling me a 12 quart bag and called them. They told me they have nothing to do with the pictures on google. They do not even have the 2 cubic ft bag they have a pic of available from Ace hardware. WTH
Martin Koen
2023-12
Great people own this place. They are helpful and friendly. Very much involved in the community. I always try to support them first before I go to Lowe's.
Chris Nelipowitz
2024-01
A little pricey! But very good if you don't feel like going to all the way to Lowe's or something and they have most everything you need and the employees are all awesome and they have a pretty cool owner
Cathy Nelson
2023-12
Friendly, helpful staff are always willing to assist me in finding what I need. If they don't have what you are looking for they will try to order it for you. Shelves and warehouse are well-stocked.
Caitie Dawson
2023-11
Both employees I worked with to rent a floor sander were fabulous! Big shoutout to Sierra for being so kind and helpful with some returns I had to make. 100% recommend doing business here.
Hattie Fletcher
2024-01
I got everything I was wanting from a hardware store there. They help you find what you are looking for and they are happy to load it into your vehicle
DJ T.
2023-08
Very good local hardware store. Very helpful and informed employees easy and plentiful parking. They now have an additional Annex towards the front of the parking lot at the road that carries their outdoor goods and a ton of barbecue tools and seasoning definitely worth checking out.
Harley Hall
2024-04
Do not trust any Google ads Ace Hardware says they have nothing to do with those pictures that are basically a bait and switch program
Brenda Dann
2024-04
They always have what we need and the staff is helpful and informed.
Joseph Ludvick
2023-10
To understand this review, I was wearing the following:Black nike hoodie, grey nike pants, crocs, and a Dior backpack. (Not very deliquent looking, as I am a retail employee myself)Also I'm black. I have light skin, but I have obvious black features.To start, the store was really organized and clean, but the employees made me not want to buy anything. I went into the sister store when you enter the property, and the employees there were extremely nice and I was treated well.I was looking for garbage bags, which were at the main hardware store just a walk away, so I went. I walked in and told and the guy at the register told me where they were, thanked him, and to my surprise, he then started following me. He followed me to where they were, stood there for a while when I was trying to decide, and when I changed my mind, he still kept following me, acting like he was zoning the shelves.I went over to the paint area, and guess who was there! The same guy. At this point, I'm getting tired of it so I went to the paint sample area where I'm looking for colors for my room. He goes back to the register now (the samples are right near the register) where he starts staring at me and looking me up and down. I stared back, he stopped, then I just left.Overall, I did not feel comfortable shopping there, and advise anyone to avoid the main hardware store at all costs. The store you first see is awesome and they're very kind. Also, the prices were nuts. Acrylic paint that can be found at Micheal's for $0.79 was $2.99.If you have any pigment in your skin, stay away unless you want to be followed.
Alexander Dean
2024-02
Great hardware store, well stocked, and very friendly and helpful staff!
Santa olcott/pitcher
2024-04
Hometown place well informed workers guess the extra mile goes people
Terry Fortino
2020-05
Great people and best service on all things Traeger. Delivered our grill ready to cook not just in a box
MARTY W
2024-02
Buy local! They always have all the little things you need. People are there to help you especially if you are in a hurry! That's huge!
Steve Bullard
2023-12
Great place for anything needed and great selections of all top shelf merchandise.
Michael Wilson
2023-12
A lot more than a hardware store. Great place to shop
Dexter Mastowski
2023-05
Great customer service ⭐⭐⭐⭐⭐They put effort into being informative about your project. Prices are reasonable as well.They support military!!The four star review is due to the younger staff inexperience with work ethic as well as lack of knowledge about their products.
Clara Royce
2023-06
Went to Rabys yesterday, and am now a regular customer. Service was excellent and the store was one of the neatest I have ever seen. Can not say enough good things about this store
chuck rasbeck
2023-11
A great place for your supplies. Customer service is job number one.
DaX
2023-05
Great place if you're in a pinch. They dont carry flush entry doors unfortunately. Had to go to Home Depot for that but other than that I would definitely use them for most anything else I need.
Kay H.
2022-05
I didn't have time to do a full review until now. I would give way more than just give stars if I could. We had an issue with pipes and my husband went to the big box place four times and they couldn't help with the situation ( not knowledgeable , not correct fittings ) We went to Raby's after someone referred me. The staff right away had ideas to help and brought us right to the items we needed . My husband was able to fix the leak within a half hour. You guys saved the day !! I can't thank you enough!!
Mark Wilkinson
2024-04
Great people very helpful
Patrick
2023-06
Best place around! Rob and his crew are always quick to help. Great service, great products.
Judy Ulchinsky
2023-05
Raby"s is an Ace Hardware store but I have found that their lumber is usually great and their service is wonderful. I pay a small amount of money to have the pellets for my stove delivered and their staff is great
James Crocker
2023-05
Always helpful staff, didn't have the right tool in stock but ordered it for me. Came quickly and notified me of its arrival.
Rob Ortiz
2021-05
The employees are always friendly and willing to help you find what you need to get the job done right. Good selection of hardware etc. We needed some plexiglass cut for a table we were making and they made absolute sure that the measurements were accurate to what we needed, they waited on us quickly as well. Would recommend
Rajesh Modi
2021-05
Excellent service, Great hospitality, cant explain in words. Employee Allen , Kelly and others are most welcoming and helpful people. Quality product and reasonable price. I am using this facility since 2004. I never had any complaints. Thank you very much to owner and management.
Jared Ackerman
2019-05
All I can say about this store is that they’re the nicest, friendliest people in town. We had a billing mix up and they waved the finance charges and waited 4 months for me to get back from Afghanistan to pay up and wouldn’t even accept my apology saying it wasn’t necessary. That’s the definition of customer service and now they’ve got a customer for life with this guy.
| Monday | 7 AM-7 PM |
|---|---|
| Tuesday | 7 AM-7 PM |
| Wednesday | 7 AM-7 PM |
| Thursday | 7 AM-7 PM |
| Friday | 7 AM-7 PM |
| Saturday | 7 AM-7 PM |
| Sunday | 9 AM-3 PM |
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