Dunkin'

Geno Jessmone

2024-04

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Carolyn

2024-04

My family and I usually order from here regularly and have no problems, but this morning was the worst experience I've had in a while. I placed my order at the register from an older lady with long white hair and after placing it, she repeated the order back to me and the entire crew there got my order wrong. After letting the register operator know about the mess up, she proceeds to argue with me and roll her eyes stating that she never repeated anything back, which she had not done once, but TWICE. My husband orders an iced original blend and i order a cold brew. Two cold brews were made, and i was a breakfast sandwich short. The environment was very unprofessional, to say the least.

T B

2024-04

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Cshante Lawrence

2024-03

Megan is amazing. She saw me sitting there for two hours and she offered me a full meal on the house. Asks me what i wanted and everything. Shes the sweetest

Mika Schumacher

2023-12

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Pranab Das

2024-04

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kaylee fisher

2024-04

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ruthie wallace

2024-03

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aVerage SKill

2023-09

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Mark Sanderson

2024-04

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Nicole Van Horn

2023-10

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Rod Stoutenger

2023-10

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Kyle Farmer

2023-09

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Mary Schloss

2023-05

Drinks were fine, hash browns tasted old and we were in the drive thru for well over 20mins. There looked to be about 4 staff but they were moving incredibly slow.

Corrie Angeleri

2023-05

The workers were very rude to a customer in front of me arguing with him about what he ordered for the rest of us to hear. The manager of the store was unkept. The only difference with him was he had a blue shirt on. He did not seem to know what he was doing. They were out of donuts had a few muffins left It was only 10am. The restaurant itself was dirty crumbs everywhere on the tables the seats the floor.

Kayla Bush

2023-05

Love going to Dunkin nearly everyday. Recently I've been getting the refreshers which are amazing! My favorite drink it the iced vanilla chai latte which I won't order at the dunkin. They make it like milk everytime u like the other dunkins but, that's my only complaint. The associates have always been nice and even the dogs love going for their pupcups.

Kate Brown

2023-05

I order to go a lot from here and I ALWAYS find myself standing there waiting for 10+ minutes for the other half of my order and I do make sure to order 20 minutes before I even go there to pick up. Today I was ignored once AGAIN for 10 minutes before I stopped one of the employees and asked for my order since they can’t bother to acknowledge me standing there. Just to be told; “we don’t have that” WHILE WALKING AWAY FROM ME!!! well maybe you should’ve told me that when I got there instead of ignoring me for 10 minutes making me extremely late for work. Trash. Will be going out of my way from now on to the other Dunkin across town because this Dunkin has terrible employees who just can’t put what they need to first and they simply cannot tend to customers the way they need to.

George Szymanski

2023-09

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Don Lamb

2023-05

This is my least favorite Dunkin, I will go out of my way to go to the one across the river, the staff is rude, they mess up orders constantly, and again just very poor attitudes. Over the past few years the service has become worst and worst, to the point I do actively avoid that one. The good news is I have saved money due to no longer going there. The one next to the YMCA is a much better Dunkin, go to that one.

Amanda

2020-05

Customer service could be better. Normally when I go Stephanie is working, she’s absolutely amazing! When I went today, Teresa was at the window. She’s not very pleasant or customer service friendly, my coffee was absolutely terrible and had zero sugar when I asked for liquid sugar. I think I’ll just start going in to the counter to get better customer service instead of the window.

sam Crego

2023-05

The service has been much better. I'm a regular, so it's nice to go in and have them greet me by name. They're in the process of remodeling the place, but still keeping up with things! Apparently switching to "in tap"!

Katherine

2023-05

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Scott shaffer

2022-05

The staff there couldn't be nicer and more helpful. I was up recently on a fishing trip and used my Dunkin' app to place an order. I read the app wrong and placed the order at the wrong store (which was actually closed at that time of the morning). Without hesitation, the staff at this Dunkin' said "No problem" and had my order out in minutes. We continued to stop there the rest of the week and were met with the same pleasant and helpful attitude. Really a great group of people there!

Meaghan Burnett

2022-05

They filled my iced tea with iced coffee. It was the very end of the night so when I said something they took a cup from the counter and poured old tea in my cup. Then the cup I had drank from they had put on the counter of the drive through they seemed to pour into a new cup. I really hope it didn't get handed to the car behind me as an iced coffee as I drank out of it!

David Hughes

2023-05

In and out good cup - O - Joe!

Jj Stowell

2022-05

The drinks there are awesome! My problem is it seems like they're always out of croissant's and how absurdly priced everything is. I understand needing to make a living and what not but I shouldn't have to pay $4.00+ for a cup of coffee.

Marie Lochner

2023-05

I was traveling with my granddaughter who had to use the bathroom really bad she came out and said "Grandma you don't have to go to the bathroom do you it's dirty and the toilet is backed up!!!" I told them about the bathroom and all they could say was oh it does that.... I told them I plunged it for them No thank you from any of them!!!

David Kingsbury

2023-05

First of all, I want everyone to know that I am a huge fan of Dunkin Donuts and have been for at least 20 years. I have to Dunkin all over the country and have the timeline on google maps to prove it. I Just purchased two 24 ounce tumblers at over $fifteen $dollars a piece two days ago and was told that i would get free and or discounted refills. So I just went over and inquired on it and the manager guy kinda sneered at the question. A coffee shop is supposed to make you feel welcome and cobfortable. This is definitely not the vibe you get at Dunkin in Oswego in the evening. The morning crew that sold me the cups were much more friendly and gave more hospitality. Being a little short changed I ended up having to split one cup between the two. On in Oswego does this sort of thing happen. I hate this town!

Andrew Hafner

2018-05

New disaster every day. 20 minute+ wait times and the order is rarely correct. Twice they've forgotten to give back my credit card. As long as you're prepared to be disappointed you'll never be disappointed

Shila Price

2023-05

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