Rite Aid

Catherine Topper

2023-10

Made an online appointment for a Covid and flu vaccination the only time available was for 8pm. Arrived at the store at my appointment time 8PM. The pharmacy appeared closed, but I went to the back of the store and there were 4 employees in the Pharmacy behind the screen, no customers. All personnel told me there is no way I had an appointment. One employee stated, I know you don't have an appointment because I went in and deleted all of them. Awesome. Told me I had to produce the confirmation number to prove I had an appointment. I could not. Awesome. Could one of the 4 showed a bit of compassion, recognizing that I clearly believed I had an appointment, truly had gone online to make it and must not have completed the process. Could they have just given me the vaccinations I needed? Truly not helpful and not even nice about it!

Jolie Criscione

2023-11

the pharmacists here are incredibly rude and have no concept of customer service. i called for a question about a refill of my prescription as my doctor messed up which pharmacy to send my prescription. because of this, i have been going through heavy withdrawal symptoms of my prescription which has made me incredibly emotional, light headed, nauseous, have terrible headaches and mood swings. the pharmacist who picked up the phone and talked to me was not only was incredibly condescending but wouldn’t let me finish a sentence and even explain that i’m currently at a danger to myself with the declining of my mental health in the absence of my prescription.

Kathleen Howard

2024-04

Rite Aid in Orchard Park is one of our favorite stores! They have everything, and the staff is always so nice!

Pat Dee

2023-09

So I just had a procedure done and the doctor prescribed an opioid for aftercare. A weeks worth of pills. 24 total. I would keep an eye on the pharm techs… we were shorted 5 pills. I don’t like them because they make me super nauseous and my wife has never taken them even after her own surgery. You guys have a tech that may have a problem or is selling them. Beware. Sorry to be the messenger of this information

Kevin King

2023-05

Easily the worst pharmacy I've ever used. A shame because it's closest to our house, but my goodness, there's almost always a problem and staff seems bothered to be waiting on you. And they shut down for 30 minutes every day in the afternoon?

Shannon Cook

2023-05

I usually don't have any issues with getting my prescriptions, but today I did. I was told around 2:30 that my prescription would be READY in 30 minutes. I had other things I needed to do so I sent someone to pick it up for me. The person I had picking it up for me arrived after 4pm. They were told it wasn't ready yet. It'll be 10 minutes. That time passed. They waited in line AGAIN and was told AGAIN it wasn't ready. They said the man at the counter had a little attitude. We were finally able to get the prescription!Don't say it's only going to be a certain wait time and then keep saying it's going to be longer.

Frank Wrazen

2023-12

Pharmacy closes at 9:00 and at 8:04 went to pick up a prescription for my granddaughter and it was closed.

Aimee Metzger

2022-05

Pharmacy had a huge attitude about doing a 2nd covid vaccine at 810pm (appt was made 3 weeks ago and we were on time). They told us they were "wrapping it up for the night." They asked us to come back tomorrow morning. That was not an option for us to come during school hours so we said we would like it now. So they made us wait 30 minutes. Guess they weren't "wrapping it up" after all.Nothing but bad attitudes when calling to inquire about switching prescriptions to their location from one further away. We have decided to go elsewhere for prescriptions from now on after being treated so poorly.Giving 2 stars instead of 1 because the girl working the front register was very pleasant and helpful.

Ginny Sharpe

2017-05

Good location from my home. Sells lots of different items and has good sales. Most of the clerks are friendly. Orchard Fresh is in the same plaza. It's great to be able to pick up small items without driving further to a supermarket. Has lots of parking.

wendy lang

2024-01

Good supply of needed items and friendly, knowledgeable staff!

Dawn Agustin

2018-05

God awful service to anyone who looks like a teen or younger. I am a college student and the girls who are maybe high school age whisper and goship about me as I'm shopping. I have had several workers glare, stare, and follow me around the store supposedly trying to make sure I wasn't stealing anything. Most young adults and school age children avoid this location with good reason. They are rude, disrespectful, and unprofessional.

Camille Shockadelica

2023-05

Very organized store. Staff are friendly. Shop here all the time for household needs and holiday gifts.

Joe Giacobbe

2023-05

Useless pharmacy. Customer service is terrible. Nothing but aggravation since we moved here 18 months ago with this contract pharmacy. Walgreens from this point on.

E m

2023-05

I love this Rite Aid. The staff are very helpful and the store is neat and clean.

Matt Mulhisen

2019-05

My favorite RiteAid! The female pharmacist there is incredibly helpful and friendly! She saved me $$$ on my prescriptions 😃

Cheryl Hartman

2020-05

I love the staff!!! Always help me when I cant find a special item. Love the location close to my home. I'd give them 10 stars if I could!

Garrett Smith

2017-05

Easy to get in and out. Has a pharmacy. Nice staff that's always helpful.

Christina Dirschedl

2022-05

Really frustrating that I went to the pharmacy 20 minutes before they closed and the gates were shut, needed the medicine

Jon Wysocki

2018-05

Great drug store. Never busy so I'm in and out. Plenty of parking close to the door.

Robyn Young

2023-05

Knowledgeable and friendly employees.

Jennifer Barczykowski

2018-05

Nice clean Store