Big Lots

B H

2024-03

Absolutely horrible establishment. Bob the guy who sells their furniture horrible and rude. So sold us a broken bed then he stripped the screws on the base of the bed and bent the support bars. For being in the military he has no manners I can see why you work at big lots. Oh and by the way you don’t raise your voice to customer Bob when your in the wrong.Bob also told us all there floor models are broken merchandise and we should have known that. He broke our bed we already purchased and didn’t want to give us a refund until I said I was calling the police. Never in my life. And not one person there wanted to take responsibility for selling us a broken bed. I hope this big lot closes down and Bob loses his job because that’s definitely what he deserves. Bob needs to go to anger management he was yelling at me like I was his child. No respect. I hope corporate reads this and watches the stores tapes Bob needs to be fired.

BJean Gammi

2021-05

I've always enjoy browsing through this store, it has a variety of just about everything thing you need for your home. I love the prices

Miguel Jaime Jr.

2024-01

This big lots was very nice, clean, well run and had a lot of items that most places don't carry. This was a breathe of fresh air shopping there. Especially with the holidays

Glinda Houck

2024-01

It was a bad experience wanted to buy a full size mattress the floor person was rude to me because I couldn't afford the price.. floor person just walked away with out explaining that there was financing available..

Evert Garcia

2023-12

Manager John is very rude and impatient with customers. Acts like a man-child and has no business running a store.

Brent Coward

2023-10

Big Lots has great prices, they usually have items that you can't find anywhere else. The only drawback is that the favorite items aren't always consistently available.

Shari Costanzo

2023-05

I had to place my order at this store because the stores in Rochester didn't have what I wanted in stock. It was very easy, in and out and they even offered me help to get a large rug to my car. This is a large store and the employees are very helpful!

Ben

2023-05

Was easily able to find what I was looking for staff was very friendly. Only issue I had was that I wanted to get two things and left with seven because I ended up planning so many things at such a good price I couldn't pass it up. Normally that make me give it five stars but just because of the current state of the economy I'm going to have to say it for it for for entice me to buy stuff I probably didn't really need 🤣. No but really staff was very friendly The store was organized so I was very happy with the service and selection

Pamela Bruno

2024-01

Big sale I save 15.00 today they gave out on receipt 10.00 off 40.00 plus I was able to stack coupon with another 5.00 off big savings as they have great prices and selections remember you can combine purchase in all departments great staff helpful and personable! Happy shopping 🛒🛍️ !

Lawrence Natural Stone Romina Lawrence

2024-02

Absolutely love this store and all the employees!

Keith Burdick

2023-10

Great selection of hollween decor. Friendly staff every time. Recommended for your basic needs and wants.

maureen butler

2023-05

Purchased furniture from here a few months ago, There were some problems with it mostly due to manufacturer issues and not the store. After a period of time it was resolved with the great staff at this store. I will always be grateful for the way that they all worked with me to resolve the issues.

Bill Fekete

2023-05

Who doesn't like Big Lots? Lots of items that you can't find anywhere else. Friendly employees and the prices are great. We go here frequently just for fun. You never know what you will find.

Judy Dean

2023-10

I went to big lots for left over containers and got them and fall decor and Christmas shopping started that was a big surprise.

Michael Brown

2023-10

Well stocked, decent prices. Cashiers were too slow

MarisoL Diana

2023-07

Love going to this big lot because it's always clean , well maintained, and organized comparing to other stores I've been too.

Gail Berkes

2024-04

Very good customer service

Ryan Ellsworth

2023-05

Always a good experience, the people that work here live in our community and that means something. We almost always find what we are looking for and always things we aren't. Friendly service, clean store, organized, and just love big lots

Matthew Taylor

2023-08

Great place for all your food and supplies. They have a huge supply at a great price.

Dominique Broen Frank

2024-01

The price when up for often poor quality merchandise

Michelle Adams

2023-08

Love shopping for seasonal items. They always have things that you can't find at bigger chain stores like Walmart.

Katie Hollebrandt

2021-05

Four star for Staff, NOT STORE MANAGER Furniture department Jack is great! a huge help. Even with store being as busy as it was when i was there over the weekend, and his "manager" kept having to ask him questions pull him aside. Jack was great. Store manager Mike on the other hand. Very Very poor customer service. Rude, short with customers and staff. Seemed very confused and on edge! I was in shock when i was told he was the store manager!! Josh was very helpful too!

Lisa Powers

2022-05

We like this Big Lots. We don’t go here often but when we do we are happy with the service. We’ve bought quite a bit of furniture at this location and they are always very helpful when we need help. We’ve never had any issues here. Always happy with our purchases.

Joseph Ciccarelli

2023-05

Great grocery store with giant deli sandwiches. Friendly people working there. Great selection of products from the produce to the meat department. I liked it and will go back

Parmalee Zochios

2020-05

The store is spacious the only reason I didn't give it five stars it's because they do not have mechanical shopping carts for customers. Customers such as myself like to feel more independent when they are becoming dependent on others. Otherwise the store is great

Matt Ruffell

2020-05

I really like big lots because the products they carry can be a great value. Some of the products are junk, but most are name brands at way less than most stores. I heard they purchase overstock lots of products, like Panteen Shampoo and Heinz Ketchup, then sell it for almost half price. I always find some good deals.

Roberta Grant

2020-05

The manager was wonderful but couldn't help overhearing 2 senior cashiers complaining about the crowds and there jobs, found them to be very unprofessional! Time and place for everything but complaining in front of the customers is rude! Younger Manager fixed our problem and very polite! I found this funny as usually it's the younger generation who are miserable!

Jordan R.

2020-05

My wife and I just purchased a sectional and had a great experience with Josh. He (and everyone else) was super helpful and a pleasure to work with. Josh even helped by calling other Big Lots to see if they had other options (ottoman, etc). Great experience and would recommend to anyone.

STACIE BRIGGS

2023-11

They have cute, stylish and affordable products.

Colleen Vales

2021-05

My boyfriend and I recently bought a couch and ottoman from big lots. We were told by the store associate who checked us out that our delivery fee was included in the purchase. We later found out that the fee was not included and were concerned that the associate over charged us. We also didn’t understand why our order hadn’t arrived at the store yet because it had been over a month and we were told they get weekly shipments when we purchased the couch. Despite these issues and the poor customer service from the associate that rung us out, I’m giving these 5 stars to the furniture department manager, Josh, because he went above and beyond to clarify these concerns and to fix the order mistakes such as the improper name on the order, the lack of address that we did in fact provide at time of check out and confirmed we did not over pay. Thank you so much to Josh for helping us ensure we have a couch when we move into our new home!