Rite Aid

Jenny Linstrom

2024-01

Was hung up on by Lydia because I asked her name since nobody (for 3 months in a row) can put my rxs out to be delivered as I request thru their pay and go system. This is the 3rd time I've had to call and ask "why am I still getting texts telling me to pick up a med I was supposed to receive days ago". Friday at 3:25pm I requested 2 to 5 day delivery. It is now Wednesday night, and the best they can is tell me to drive with a cripling migraine when i am i able to see, or skip my appt to have my brakes replaced in the morning and not go get my son for our Christmas on Friday so they can NOW put my med in for delivery tomorrow afternoon, which is days late. And doesnt help me with driving in the morning (this problem shoykdnt have happened i did my part on their website!!) The pharmacist, Christian, blamed the post office employees for not picking up the prescriptions (as if, sure man, apparently he never heard Lydia tell me they had no clue it shouldhave been delivered). But the rite aid employee, Lydia, says the system doesn't tell them to when delivery is requested (HA good one!). So I don't know if both are just making excuses or what, (but for the pharmacist to flat out lie and blame the post office is a joke, how can u trust a liar with controlled substances?!?!?!), their not being honest that is for certain, i demand honesty from those who handle my medications. The pharmacists seems to think since I don't under their computer system I have zero reason to be upset.Kind of like all the people who needed their filled prescriptions on Dec 24th and they were closed with zero notice to anyone, Also they were closed the following day on the 25th, so anyone one who desperately needed their medication over the holiday was just screwed.. illegally I might add. I wonder how many people with life saving anti-rejection meds or heart meds nearly died (how many clean addicts had to relapse to make it thru?) or spent their holiday in the ER because rite aid can't doesn't seem to function properly anymore. (Because one employee is sick the entire system doesn't need to shut down for a full day)I've been loyal to this one pharmacy for almost 11years. But the last few months have been shocking at how nonchalantly the employees are just like "I'm sorry your did your job with the pay and go, but we didn't do ours, so this is all we can do for you, sorry that it's so many days late and your crippled with pain, we can't do anything to help you, cuz it's not our fault and proceed to blame the computers or the post office employees."It should be illegal for pharmacy employees to lie to you. It should be illegal for pharmacy employees to withhold your medications from you (cuz they don't do their jobs properly), causing you either intense pain or anguish. It should be illegal for a pharmacy to shut down the day before a federal holiday, with zero notice or warning, leaving patients with zero way to obtain their Rx's for the following 48hrs.All Rite aid pharmacy employees in olean need compassion training and honesty training too. And probably need to learn how to pay better attention to a computer system that it seems like only the pharmacist understand, cuz Lydia sure doesn't know how to tell if something is supposed to be shipped.... maybe it's not packaged for shipping? maybe that's why the post office employees don't pick it up for delivery? ya think? Just a logical guess...

Keith Wittenrich

2024-03

The people in the pharmacy are absolutely rude and condescending. I avoid going there but sometimes am forced to . The other employees at the cash register and such are very helpful!

Trina Rickard

2024-02

They don't have a full pharmacy. Always out of heart and diabetic meds. I finally took action and changed pharmacies. When I did this they lied saying they didn't have my scripts that were sent over 6 hours earlier. What a joke

B Harris

2023-12

I was there a few days ago . Had to get something much needed . I seen no one working in the store anywhere and stood at the counter waiting for a long time . I'm disabled and can't stand or walk for long .I wasn't able to stand any longer so I went back to the vehicle without getting what I needed to wait for my ride .I then explained what happened when he came out . He went back in and looked around for anyone working so I could go back in to buy what I needed , he found no one .We went to several stores trying to find what I needed but none had what I needed . So we had to go to the mad house Walmart . There people ran into me , blocked isles and so farth . I did get what I needed but with all of what I had to do my knee is now swollen and in a lot if pain so much so I can't walk , put weight on it and now I can't do the things I need to get done

Robert Gilbert

2023-12

Christian the night pharmacist is a joke and so are the people on night shift at rite aid in Olean I’ve been calling since 5:30 it is now 6:48 and they won’t answer they phone they did however pick it up to hang up and you could hear them talking trash about the phone but correct me if I’m wrong isn’t the reason they have a JOB TO TAKE CARE OF THE CUSTOMERS

Ed Napkin

2023-05

Zero stars. Very incompetent. Prescriptions weren't ready, then when they were ready, they weren't all ready. Had to return to the store and show my ID AGAIN to the same cashier, just 5 minutes later. That's them trying to have power over someone. Time for a call to headquarters.

Karen Melms

2023-09

I have been inside Rite Aid st least 150 times and everyone has always been polite and welcoming.

Deborah Rouse

2024-01

We looked at the time they close on Google. It said 6 pm today. We went there at 5:20 and they were CLOSED!😡🤬😡

Philip Procter

2022-05

We refilled a prescription online and were told it would be ready Thursday. We went down on Saturday evening and, after waiting MORE than 30 minutes in the drive-up line, were told they were 'running behind' and could have the script ready in 45 minutes. They'd already had 3 DAYS and had wasted almost that much of my time! Worst, I overheard the car in front of us being told exactly the same thing. Pitiful!!!!

Georgia Hellwig

2022-05

I would give the pharmacy a zero rating if I could. The pharmacy is an absolute joke! We had issues too many times when trying to get our scripts filled! Then your told it’s ready and when you arrive to pick up you still end up waiting! We are at a great pharmacy now.......bye bye rite aid!

Sherry Green

2024-04

They love my service fur baby

Michael

2024-04

Excellent team over there. Ask and they will help.

Claudette Keirstead

2020-05

Please, I go way out of my way to never deal with the rudest people in this pharmacy. Walmart is so friendly, no arguing. Also, I was going to pick up money from a money gram for Christmas shopping and it says your open till 9PM on Sunday, got there at 8 pm, darkness. One more full shopping day, thanks, what are your hours!!??.

Richard

2020-05

Absolute Worse! Had back surgery 2 years ago and had no real issue picking up scripts from the great employees. Fast forward to today. Doctor calls in script for me. I call them to verify its ready. Doctor didnt send right directions and they gotta call..ok? Well its the same as last time but ok. I call back few hours later to be told they left a message to doctors. Gotcha. Frustrated, I call my doctor and they have not recieved any message of any kind from rite aid. So i call back to be hung up on twice! Im usually a patient person, but when you LIE to me about something thats critical to my health, that's a huge issue. I rant hoping they take steps to do something about the employees they have now. As for myself and my family, we are taking our business where the customer will be treated at least somewhat decentTo Verify, the store itself is great, little pricey, but nice in a pinch. Every employee minus the ones in Pharmacy have always been great.

Damen Currie

2022-05

Always had friendly customer service here. The selection of trading cards is small but decent. Some of my best finds have been through this location surprisingly enough.

Linda K

2020-05

Stopped after surgery a couple of weeks ago to pick up my pain meds. Rite Aid can't find them. Called Dr., who contacted RA again. Had to call Dr. 2nd time. 35 MINUTES LATER I got my script. It should've been ready!!! Constant issues with them. They don't even TRY to get things right!

Samantha Ann

2022-05

You have 1 pharmacist filling prescriptions and trying to do flu & covid shots. I had to come back 3x to get a script filled and was not even offered to wait. Clearly 1 pharmacist cannot keep up with the demand.

rita Buchanan

2021-05

Worst drive thru in history!!! Why does it take more than 30 minutes to pick up a prescription????? Then when you get to the window, you wait even longer!!!! Why did Vic Vena have to close??? Will definitely be switching pharmacies!

Cathy A

2017-05

Love the drive thru pharmacy service. I was given a script for my son that was a variation of a drug my son was allergic to in the ER. They not only caught it they dealt with the ER for another script at 8:00pm!

Cathy Menter

2022-05

Really need to have more then one pharmacist if you are doing shots. Waiting time in drive thru and in store is horrible, and staff must be overtired cause they are rude

Deb Lacher

2022-05

Horrible drive thru service. I think the staff is purposely being rude to drive your customer base away. I have used you for years but have left to go elsewhere what a difference! You definitely need to work on customer service and attitude of personnel.

Laura Cooke

2020-05

A few years ago I had alot of problems with this pharmacy, but since returning to OLEAN recently it's been great. Very happy with the service I've received. Thank you

Cathleen Stevens

2018-05

I've been sitting in the parking lot for an hour waiting for the pharmacy to open. Your website says 8am, not the best way to start my day. Back to CVS I guess.

Megan Faulkner

2021-05

Called in to fill a prescription at 10am. They told me it would be ready. Arrived to pick it up at 4pm and it wasn’t filled. 6 hours later and they neglected to fill it.

Jamie Studley

2022-05

Love the pharmacy Anthony and Cindy along with the other pharmacist are always willing to help. Would never go to any other pharmacy.

Amanda Robinson

2017-05

Would give pharmacy staff 5 stars but super disappointed in the change of hours and no one bothers to update info online. I made a trip twice now to discover they were closed when online info says otherwise.

Cindi Frederick

2021-05

Always a pleasurable experience. Friendly, outgoing staff. They are always ready to stop what they doing to help their customers.

Jake Schmitt

2018-05

Unless you want to wait 6-30 hours for a prescription to be filled, don't go here. We have given the pharmacy one too many chances over the last year. Never again.

Bob Simmons

2018-05

I can't think of anything this place has ever gotten wrong; a friendly, competent staff-in the store and pharmacy!

Kristi Bates

2021-05

Worst drive thru service for the pharmacy. I've been waiting in line for half an hour with only three cars ahead.