Raymour & Flanigan Furniture and Mattress Store

L. S.

2024-04

Furniture shopping can be overwhelming for me but Marie was so knowledgeable and patient! She helped us find the perfect sectional. The purchasing and scheduling process was painless thanks to Laura and the delivery staff was very nice and professional. We couldn't have asked for a better experience!

Nikki Wilson

2024-04

Great experience. We had purchased a couch 4 years ago and got the warranty. We didn't realize it was still active but thanks to the manager Lea (I believe) we were able to claim our warranty. A short few days later we were approved for a credit due to all the issues with the old couch. When going in to pick our replacement, Lea helped us price the ones we liked and gave us information on each. She was patient as we looked and was so kind along with all the other employees that work there. Amazing experience.

CB

2024-04

I recently had the pleasure of working with Leia at Raymour & Flanigan in Olean, NY, and I must say, my experience exceeded all expectations. Leia is not just a salesperson; she's a consummate professional who goes above and beyond to ensure her customers are satisfied.From the moment I walked into the store, Leia greeted me with a warm smile and a genuine eagerness to assist. She took the time to understand my needs and preferences, offering valuable insights and expert guidance every step of the way. Her knowledge of the furniture and mattress options available was impressive, and she patiently answered all of my questions, never once making me feel rushed or pressured.What truly sets Leia apart is her exceptional customer service. She listened attentively to my requirements and worked tirelessly to find the perfect pieces for my home within my budget. Her attention to detail and commitment to customer satisfaction are unmatched. She even went above and beyond to coordinate delivery and ensure everything arrived on time and in perfect condition.Thanks to Leia's expertise and dedication, I am now the proud owner of beautiful furniture and a comfortable mattress that exceed my expectations in every way. I cannot recommend Leia and Raymour & Flanigan enough. If you're in the market for furniture or mattresses, do yourself a favor and ask for Leia. You won't be disappointed!Thank you, Leia, for providing such an outstanding shopping experience. You truly are a credit to your profession and a shining example of what excellent customer service looks like.

Samantha Wiggins

2024-04

Staff are very attentive and informative !Ensuring customers are in good hands and not just trying to make a sale but rather a life long one.Leah was amazing!She was so patient and so informative!Didn't feel pressured at all in a sale and she explained all my concerns!Great job !

R

2024-05

They were the lowest price in town on the piece we were looking for. Leah was super helpful and answered all of our questions. I will definitely shop here for all of my furniture needs.

Debbie Banks

2024-02

Super friendly ladies. Also they didn't push us for a certain kind of mattress, we could take our time to find the one we really liked. Very informative and helpful on our purchases. Would highly recommend this store, and will definitely go back for more furniture in the future. Thank you so much.

Cindy Burkart

2024-02

We found the perfect chair for 40% off due to it being a floor model. It is beautiful and so comfortable because it rocks and swivels. The store manager couldn’t have been more helpful!

Martha Warren

2024-03

This has been one of many interactions with my Olean, NY Raymore and Flanagan design store family. They have always been patient, caring, and very supportive in helping me with whatever I am in need of.

Monty Gates

2023-11

Was in three days ago shopping for a chaise lounge. A saleswoman came to me and i explained what i wanted. She appeared bored and wanting to do anything but listen to me. I think she made eye contact once. She kept trying to sell me stuff i didn't want. I went to show her what i wanted. She walked away to see other customers.I then headed to Ashley Furniture found the sales people there friendly, helpful and kind. After a short discussion, my salesman found exactly what i wanted. I bought it and couldn't be happier. So i guess it is good Raymour and Flanagan has sales people with the personality of a wet sponge

Mercedes Burney

2024-03

I just love the store That show personality and care for the customers If you have any concernThey will help you in any way they can I am speaking on behalf of olean and storeThank you girls all of you for working there and the mien as wel at the store that would make your house look greatThank you flanogan 😀😀😀😃😃😃😃😃😃love Antpinettr

Julia Overton-Healy

2024-01

A typical chain furniture store. Most of their offerings are suitable for large "mcmansion" type homes--over stuffed and huge. Way too many "theatre style " sectionals and not much for regular or apartment sized sofas and chairs. But tucked in the corners you might find something different. Sales staff hovered too much for my liking but they were happy to get some literature on a line of furniture that I may be interested in.

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2024-04

The store manager Amy helped us, and she was amazing and let us know about all of the options that were available, and helped us schedule delivery!

susan parks

2024-03

had a pleasant experience at the store when purchasing two leather recliners had to sit in a few before I found the right one found out different things about each to help with my decision

Shawn McKinley

2023-11

Did not have the item we wanted in stock, two and a half week delivery wait. Would not even sell me the floor model at full price. Not sure if that is store policy or not, but it's all good. If they would have had the product in stock, I would have definitely given it four stars.

Thom Abrams Sr

2023-05

Very impressed with the Sales Reps at R & F especially Leah who was very helpful and went out of her way to make sure we got a great deal. We're really happy with our selections that we bought and will continue to make sure any future furniture needs will come from them. Also the delivery guys were very friendly and made sure our furniture was set up just the way we wanted. Thumbs up to R & F!

Simone Frederick

2023-11

Amy, the store manager, gets FIVE STARS. Raymour & Flanigan's online ordering gets zero stars. I ordered three chairs for my office, two blue, one orange (looks better than they sound). The first two chairs were said to be available instore in 3-5 days and the third chair in about 4-6 weeks. I called the Olean store after about five days to see when I could pick up the two blue chairs. I was told they would take 4-6 weeks. This was NOT what the online store said and not what my receipt stated. Amy did everything she could to arrange earlier delivery of the chairs for me. Keep in mind, these were ordered to setup my office for in-person meetings so each day they were delayed, I was losing money. After almost three weeks, I was told the two blue chairs would not be arriving instore until after Thanksgiving (a full six weeks). Honestly, it felt like false advertising. I ended up canceling my order. Amy in Olean was EXCELLENT to deal with. Amy went over and beyond to assist me and she called periodically to update me. It has been a pleasure dealing with Amy in Olean. HIGHLY recommend Amy for your furniture needs.

Jody Blackwell

2024-01

Great service. Marie was very friendly and gave us all the time we needed to make our decisions.

Terri Wilson

2023-05

I’m new to this city, I have bought all my furniture there and always had a good experience. From the salesperson who showed me the exact things I was looking for to the employee at the service desk. Good quality merchandise at great prices. AND the only ones who deliver to my home in a matter of days if the items are in stock. The delivery employees are SO good at their job. Efficient, friendly. I will always get my furniture there!

Anne

2024-03

Delivery guys were awesome! Absolutely love the Zane couch and chair. So comfy and pretty 😍

Amber Lovewell

2023-05

She was great. I worked with her to buy my couch and table for our new house and just purchased a recliner. She was able to sell us the floor model because it may be challenging to get it new. So excited with all of our purchases and even when ordering the time frame has been so reasonable compared to their competitors. I also had brought my kids with me and I appreciate how welcoming she was to them tagging along.

Cheryl Smith

2024-03

Everyone was very nice & friendly, not pushy. Which I appreciate. I never felt pushed into buying something.

Chris Guerard

2023-09

Great service on a reselect of furniture. Purchased a platinum plan on power reclining sofa. Parts no longer supplied by manufacturer. Gave full credit on new choices even though only weeks away from the 5 year contract. Can't ask for much more than that!!

Nancy Osani

2024-02

Beautiful store, friendly and helpful sales person and reasonably priced! Positive outcome!

Alex Lyman

2024-02

Lady was nice I spent more than I wanted but the quality is worth it. Im glad we chose what we did!!

gilbert sammy

2024-03

very helpful accomodating and friendly overall it is a nice experience... definitely would come back for more . Thank you Marie

Colleen Blendinger

2024-05

Camille was the best!!! Very patient and understanding!! Give her a raise!!

Kathleen Thomas

2023-08

Very nice salesperson, helpful showed us where to look when told her what we were looking for . Salespeople always seem to hover a bit to much for me. Knowledgeable staff put transaction through well. Have to wait for delivery thats why no five stars at this time have to see how that goes.

Kathy Scott

2023-07

Leah our salesperson was great! She even let us take a sofa cushion home so we could see how it looked in our living room! We haven’t received our sofa and loveseat though, so I can’t comment on that until we do.

Lowe Jolene

2023-10

We love our new furniture! We were treated like royalty by Camille Charelston! We've purchased furniture here before and are impressed with the quality.

Jocelyn Riethmiller

2023-05

The sales associate (Leah) was very helpful but also let me and my sister take our time looking around and testing out each product. The counter attendance were extremely friendly and helpful. I appreciated the warm welcomes. They have a huge selection of living room, dining room, and bedroom. This was my first time there and I’ll be going back for when I’m ready to pick out my dining room and bedroom sets.