4.8 (72)
1472 Portville Olean Rd, Olean, NY 14760
(716) 790-8084
oleanmattressexpress.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shaniah Matthias
2024-01
Bob was super helpful with picking out our mattress! Quick, easy process and they are delivering it today. Couldn’t have asked for a better experience.
Amy Andres
2023-05
Loved this place… the owner Keagan worked with us directly to find our perfect fit. We won’t go anywhere else for our future purchases!
Valerie Giardini
2023-05
Have been searching around for awhile for a bed. Saw this place on Google and that it was locally owned so we stopped in. AMAZING! The owner was super helpful, knowledgeable and not a "normal" sales person. We were impressed by the experience, the beds and prices. Will be going here for future purchases and referring friends and family for sure!!
Lori Zeigler
2022-05
After 20 years my husband and I went shopping for a new mattress. We visited mattress express and we were not disappointed. Great customer service. Our sales man was very knowledgeable and helpful. Good quality mattress and lots of options that are in stock! No pressure on buying if you didn’t find what you wanted. We did, and purchased a king size bed with the rize option. We are very satisfied with our purchase and highly recommend this store!
pyro323
2023-05
I went here on my day off and tried out a few different mattresses. Troy didn't have what I wanted in stock but after my purchase he made sure I had it delivered the following week. I woke up after the first night sleeping on it, and I had a good nights sleep for once. Thanks Troy!
Dalton Taylor
2023-07
Extremely snarky cashier that was clearly raised from birth fed with a silver spoon because he treated me with nothing but a smug attitude as if I was there to waste time.I can see clear as day after my experience today why this parking lot is empty every single time I drive by.I came to purchase pillows and he felt the need to take my name to check my credit when I was paying cash in full.Steer clear of this joke of a business
Nicole
2023-05
Amazing customer service! The owner was great, he even stayed late to accommodate my work schedule. Was very knowledgeable about the beautyrest line and was very patient allowing us to make the right purchase! Thank you for such a great experience.
Kimberly Gallup
2023-05
Keegan was extremely helpful. He wasn't a pushy sales guy. He answered all our questions and helped us get exactly what we were looking for. Their prices were very reasonable too!!!
Donna Ware
2022-05
On 4/8/22 we stopped at the Mattress Express to look at their selection of mattresses. We were promptly greeted by Keagen, who was able to help us find a mattress that was a perfect fit for us from a physical and financial perspective. He, and his associate Bob, were very approachable and treated us like friends. Keagen's professionalism when delivering the mattress and setting up the bed was excellent. We highly recommend this business and their exceptional service. Thank you for your service in our community.
Doug Mays
2022-05
Our experience with Keagan was very positive. They were very accommodating to us with delivery. We love our mattress. Keagan helped us meet our needs with his knowledge of the products in his store. I highly recommend.
Chenoa Tagliavento
2022-05
Keagan was very helpful and honest with helping us find our new mattress. He was informative and helped us find what was the best fit for this momma to be. Having a good mattress that was comfortable and still easy to get out of but also supportive for the pregnancy belly was extremely helpful. He gave us a good deal and helped us load it into our truck
Brooke StClair
2022-05
Keagen was very professional and took his time to help us find the bed that fit our needs. The kindness we received was incredible, we even got to pet their dogs. I would recommend mattress express to anyone!
Dennis Rex
2022-05
A miscommunication via email was the culprit that led me to over react with a bad review initially. I missed an important reach out by Keagen. That was my bad. Since then, I must tell you that Keagen handled the missteps in a professional matter and has resolved all the issues. To me, retailers having problems is common. How they handle them is NOT. For this reason My wife and I have given Mattress Express a shining 5 stars!!!Dennis and Diane
Katherine Jackson
2023-05
This place is great! We bought a bed there for my MIL, she loves it. Keagen worked w/us. Good people and good service.
Deann Bonney
2022-05
We just bought a new mattress and box spring set for our son. They had a great selection in several price ranges. Keagen was very helpful and knowledgeable. We couldn’t be more satisfied with our purchase!!
Marti Cox
2023-05
Keagen was extremely knowledgeable about the products offered and assisted in selecting the best mattress. The selection of double sided mattresses exceeded expectations as well as financing options. Thank you so much Keagen!!! Much appreciated!
Sierra Rooke
2023-05
Great experience! Staff was very knowledgeable in assisting with buying a new mattress. Highly recommend.
Tim S Kloss
2022-05
Amazing customer service! Incredibly reasonable prices! Great atmosphere! If you need a bed, be sure to stop by and see this wonderful staff! All they want to do is help you out!
Diane Rex
2022-05
My husband left a 1 star review, but WHOA, we miss communicated with the store and Keagen. He was reaching out to solve the issues and we failed to recognize the reach-out. That’s on us. Keagen met with me today and solved the issue. We hope our lapse does not discourage anyone from this store. Problems are one thing, how you handle them is another. For that reason, we give Keagen a High 5 star!
Rory O
2022-05
Normally, I tend to think of most furniture stores the way I would view the claw machine at laser Tron, or perhaps some Carney ring toss game. A sham. A scam. A waste of money with an absurd chance of loss. Well, consider me ashamed of my previous perceptual bias. I was so overwhelmingly mistaken I had to take the time to write this review.Keegan was not only insanely knowledgeable and helpful, but incredibly perceptive as well. After listening to our babble for a minute he sussed out what we were really looking for. Not only that , but also our preferences as far as firmness or squishiness goes. That isn't just good customer service, that is A game observation.Go see the mattress whisperer. He knows what you need.
Shanan Lippert
2022-05
I hate being lied to. Was told mattresses were made by the Amish. When I’m fact Amish don’t work in factories. Also any store that sells flipable mattresses don’t have my best interest at heart. They have there own. Prices were no cheaper than any other store in the area! Every store has the same prices!!! But this is the only store that the attendants were willing to lie in order to make a sale! They either lied or simply don’t know what they’re talking about! Don’t be fooled!!!
Lauren McCracken
2022-05
I highly recommend purchasing your next mattress from Mattress Express. Keagan was super knowledgable and made the process an easy one. There were a ton of options, many already in stock! So happy with our purchase.
Victor Earle Jr
2023-05
One of kindest, knowledgeable mattress companies around. Was completely comfortable shopping here. Well worth the buy.
cheyenne broderick
2023-05
Keagen was an excellent help while picking out a mattress. Our shopping experience was quick and easy.
Dennis Ayers
2022-05
We had a great experience dealing with Bob. He was very knowledgeable, the prices were reasonable, and there was a nice selection to choose from.. We are looking forward to delivery at our new home in a couple weeks.
Dylan kelly
2023-05
I just bought myself a brand new mattress set from mattress express and the customer service was awesome. It’s a very friendly and welcoming environment I would definitely recommend checking it out for yourself!!
Meagan Lewis
2022-05
Fantastic customer service, and has a great deal of knowledge on different mattresses. Highly recommend going there, and will tell friends and family about them!
Robin Page
2022-05
Excellent experience,really nice people.Very helpful without being pushy.I will tell my friends and family to stop here if they are in the process of buying a new matress
Toni Russell
2022-05
Best place to buy your mattresses! After checking several other locations, this was by far the best deal in town! Service was A+!! Would highly recommend this place!
Julie Currier
2022-05
In and in half hour with exactly what we wanted. Great salesman, very knowledgeable. Variety of options. Great place to do business with. Delivery available.
Monday | 9 AM-7 PM |
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Tuesday | 9 AM-7 PM |
Wednesday | 9 AM-7 PM |
Thursday | 9 AM-7 PM |
Friday | 9 AM-7 PM |
Saturday | 9 AM-5 PM |
Sunday | 9 AM-5 PM |
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