Dunkin'

Caroline Weber

2023-12

I waited in line for 30 minutes. There were four cars in front of me. When I got to the window, the worker didn’t even know which order was mine. When I received my avocado toast with bacon, there was no bacon on it. It was handed back to me like it shows in the picture. I had to pay extra money for the bacon so I asked for more. It took several minutes after talking to three different workers to get a bag with a single slice of bacon. Upon arriving at home, the bread was not even toasted. I am very disappointed in the quality of service and the taste of the food.

Heather Sterling

2023-05

Went here today and saw a sign on the door that said Lobby closed due to the only being 2 people there today. Okay! I'm happy to go through the drive thru, but wait... another sign saying in fact the drive thru is also closed! I was one of 6 people who pulled in during the very few minutes I was at this location. I can only imagine the revenue lost in these hours.

Beth Brady

2024-02

There is no Dunkin in my hometown. I travel 2 counties for work and ANY TIME I am in the Olean area, I fit in time to go to Dunkin!!! My orders are always correct, staff is friendly! Place is always clean! They have the most coffee flavors, and I love they have sugar free options! I always love seeing Olean on my schedule, look forward to my large coffee with cream, Splenda and Raspberry shots! Yummy!!

Carl

2024-04

Other comments say it…very long waits. If you order food it will take 30 minutes. Years long complaints on here tell me this is about chronic incompetent management.

Danielle Lanni

2024-02

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Miranda Chastain

2023-05

I was literally starving today so when they handed me my sourdough breakfast sandwich (my fave) I actually inhaled it in 1 bite and didn’t get a picture for a review lol… Today I also got a pumpkin cream cold brew coffee, so delicious. My goal is to try all their seasonal flavors this fall!

bryan cativo

2024-01

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Christina Ruszkowski

2023-09

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asad kohkan

2023-11

25 minutes drive thru jus to get a coffee at 10 in morning on Thursday is stupid . There was 4 cars ahead of me , Tim Hortons could of been less than 5 minutes

Nate Delong

2023-08

Not a bad place to grab a cup of coffee. The only real complaint I had is how long we had to wait for iced coffees and one mociato. It's not a bad price tho but you gotta Kno how to order it to get a good drink. The drive thru was also very rough and had holes u had to avoid. Also the screen was hard to read due to being low. For under 50 dollars I got 7 drinks so not to bad considering nowadays. Food is amazing they have bacon that are in packs like french fries lmao. Good overall place tho beats the hell out of Starbucks anyday

Mandy Sillick

2023-07

Hands down the worst experience we’ve ever had a Dunkin. The drive through had a paper sign that said headsets were broken and to pull forward. After over 15 minutes of waiting we were told they weren’t selling any food items because they were too busy (our kids wanted an egg and cheese wrap for breakfast). We got our drink order and the latte was all milk and caramel. It didn’t taste like there was a drop of expresso in them. This location needs new management and better staffing asap.

Jaci Gibbons

2023-07

Very disappointed with the Olean location. I will only go to ones on vacation from now on. I wanted a salted caramel cold brew 5 cream 5 sugar. The lady again asked me what I ordered at the window. And still gave me the wrong drink. She gave me ice original macchiato 3 caramel swirl almond milk. Not even close to my very simple order. I have never once went to this location and got the right order. I don’t understand I can order that drink at any other location no problem. But the olean Dunkin’ has no consistency and you never know what you will be getting. In my opinion they need to spend more time on training and learning proper builds. I will continue to go to Tim Hortons as they don’t mess my order up ever.

Marcello Di Sicilia

2023-08

Anecdotal review. This was my first experience with Dunkin lunch menu.Ordered two “freshly made sandwich“, iced cappuccino and 2 maple donuts.Received an Avocado-Bacon-Tomato sandwich (with no tomato cause they ran out at 11:30am) and toasted so hard that I could not easily bite into it, a chicken and roasted pepper wrap that was obviously nuked cause one end was piping hot and the other was cold, a cappuccino with no sugar and two donuts that I guarantee you were not made that morning.Although I don’t frequent many Dunkin’s, I assume that this location is an anomaly not the norm.

Quinn McNaughton

2023-11

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Jessica Tretter

2023-05

I never write reviews for places so for me to write a review some thing must be pretty bad. There has been 3 times now that I have came to this dunkin in the morning and they are not open when they should be. It's 7:10 in the morning right now and they are not open. The other day I came here and they couldn't open because two girls didn't show up for their shift. Get rid of these people and get some new people that will show up to work. Also I ask for a specific donut every morning and they never have them. It's 5:30 in the morning and your a donut shop. How do you not have them. Make more. Tim hortans and other dunkins are always making more donuts. Some people look forward to a donut or coffee before work.

William Woodmancy

2023-12

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Jennifer Miller

2023-12

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Audra O

2023-05

I’d give it zero stars if I could. Be prepared to wait in the drive thru line for more than 30 min. If you have places to be DO NOT come here. They are also almost always out of everything you want to order! This is the WORST Dunkin location I have ever been to! ZERO STARSSSS!!!!!

Stephanie Fonseca

2023-05

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Kristian J Patterson

2023-05

Superslow service period, often doesn't have items available, General management is obviously quite lacking. Ungloved, hands pressing down lids full palm over areas customer expected to drink from, counter prep areas look horrible, high potential for disease spread, and allergic reactions from cross contamination of products. Do not Recommend but your welcome to have your own experience at this kindergarden coffee shop

Tim Tanner

2024-01

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Michele Kreckel

2022-05

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Carter Matzel

2023-05

This might be the worst dunkin in America and there’s no exaggeration. I cannot tell you how many times something has either been broken or down and could not serve half of the menu. Not to mention, they make the worst coffees on the planet and take 20 minutes no matter how many people are in the drive through line. I am here right now and the only thing I can order is doughnuts because their ENTIRE sandwich and food machine is broken down. Like why even open them?

Mark Mangkhalakhili

2022-05

Came here frequently for morning coffees and decided not to anymore. I mostly used drive through and it's usually 10 to 15 minutes with little to no people. Going inside is about the same wait time. I decided to start putting my order in 20 minutes in advance, and it actually took longer because they never started my order until I showed up saying I have a pick up.I have no idea what kind of queue they have going on but it seems arbitrary. I ended up waiting 35 to 40 minutes for a pick up order while watching over a dozen people come in after me and leave before me at the register and drivethrough. An acquaintance had a pick up order placed 10 minutes after me and still left before me. I tried multiple times to get somebodys attention only to be dismissed and rudely told they are doing things in the order received.Everybody I have interacted with previously was fairly friendly, but after that I don't think I will return

Tanya W

2022-05

I wish they carried some of the food items I have found at other Dunkin’ spots. The stuffed croissant being one but outside of that the workers are great. They could use some help.. and an air conditioner in the summer those poor kids were working in 100 degree heat all day all summer.

John

2023-05

Service was great even short staffed, the gentleman working the register was very polite and never ignored us, while we were waiting for him to finish up an order, very impressed by his positive attitude. Overall you can't go wrong with dunkin, great coffee and food, way better than that luke warm timmys!

Mary Buffington

2023-07

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AJC CARP

2022-05

Plan to spend at least 20 minutes in line whether there are 10 cars in line or you are the only one. Has been this way for months. At this point I stop blaming DD and started blaming my family for insisting we keep coming back. At this point we are the problem for giving them money regardless of how utterly terrible the service is.Wrote this whole review while in line. Could write another 20 before we get to the window…

B H

2022-05

Slowww... I only came because Tim Hortons had a long line and thought this might be quicker. I've been in line for 15 minutes and three cars were ahead of me, and now there is two. It appears to be getting slower as weeks pass. I will not be wasting my money or time here again.

Christine Stromsness

2022-05

I ordered an iced coffee, iced latte, 2 hashbrowns, 2 ham roll ups, and an apple fritter. They made both coffees wrong. Put too much cream qnd sugar in one, added the wrong flavoring and no cream to the other. Sat in the drivethru for a minute waiting for someone to come back to the window. Multiple employees walked by and did nothing. Knocked on the window after sitting there for a couple minutes. Employees looked up at us, and still no response. When someone finally acknowledged us, we asked for the one coffee just to be fixed with the extra cream and sugar and add the pumpkin flavor that was requested. We mentioned we were missing the apple fritter as well.. The employee added the flavoring, did not make a new coffee. Handed the coffee back out the window, no qpple fritter..The window was shut, and now there was someone behind us so we went in. We asked for the coffee to be fixed, and were ignored by the staff. We were able to get someone's attention finally, and the employee said "look, I followed the sticker," then we proceeded to explain what was ordered. Employee grabbed drink while rolling their eyes. Set the new drink (still messed up) on the counter. We thanked them politely. They said yep and walked away. I understand this is a college area, I understand it can be frustrating when an order is not taken correctly. I do; however, also know that this is absolutely no way to treat people. We were polite, and were just simply trying to fix the mistake. I honestly was in shock at the situation. Neither coffee was correct and never received the fritter...