Tractor Supply Co.

Rachel Mouthorp

2024-04

We bought the last chick they had. It was a single chick. We left and I called back to see if they had a heat lamp. The person who answered the phone said they did. So we went back. It was 5:50 pm and they don’t close until 7. The place was a ghost town. No one would help me except the cashier and she had no idea where the heat lamps were. Ridiculous!!

Justin White

2024-05

Almost always has what I need on the shelf but if not, the staff are always willing to run out back to grab whatever I need if it's in stock!!!

T. Parla

2023-10

I went in today to pick up an air filter for my John Deere, it has the Kohler 23hp.I was happy to see they had 1 air filter in stock from Kohler.I looked at the price, but it was $32.99.I double checked that they have a price matching policy, and sure enough it SHOULD cover this, as ACE Hardware ( among other places ) has the exact item listed.ACE was listing it at $22.95, though due to poor cell signal in the building, my phone wasn't picking up my location accurately.It gave me a Cortland store as the option. I tried to change it, the cell signal wasn't able to pull accurate locations.The manager came over and looked at it, saw the difference in price was $10 and was skeptical.He asked if I can pick it up at the ACE, and I pointed out that it wasn't giving me a local store because of the location services on my phone at the time.By the way, the Tractor Supply price match policy listed on the website does NOT state it has to be a local store to match the price.He told me it has to be a local store and I asked if he could look it up, and he said " Our system would show the same thing ".I repeated to him that it was a cell phone issue with location that was causing the problem with the ACE store it was assigning me.He said again, "Our system would pull up the same information".Obviously, this isn't accurate, because they would have been able to enter a zip code, or the IP address of their network would give at least an idea of the location. But that just showed me that he really wasn't interested in honoring the price match policy.I was about to explain one more time that it was solely a problem with the cell reception, and it wasn't that I was purposefully searching downstate locations. When he then says "Well, it's out of season, so no one would have it in stock".That actually irritated me a little, for a host of reasons.1. HIS store had it in stock, albeit just one, did he honestly believe he was the only store in all of the area to have that air filter?2. Was he implying that "IN-season" Tractor Supply has a closer price to everyone else's price?3. Am I to understand that if something is limited in availability, Tractor Supply will RAISE their prices? ( Price Gouging )Instead of responding with any of this, I simply declined to pay the $34. price, which by the way is by and far the highest price for this item I could even find ANYWHERE including what would be the John Deere version of this filter the GY20576 which is available in Canton at the Deere dealership for $11.97.Anyhow, I went outside and did another quick search because I now had service and figured I might go back in with a local store to show him, but the first thing it pulled up for the exact item was Home Depot, mind you it is in Massena but when I saw it was $18.52 AND free shipping, I asked myself why I would bother going back in to a store that clearly the manager doesn't care about customer service or the corporate policy.I ordered TWO air filter kits from Home Depot, they will be at my house Tuesday and the total including tax came out to $40.Pretty close to half the price that I would have paid for 1 in tractor supply after tax.Never mind the fact that it saves me the time, gas and effort of going out and picking it up at the store.Speaking of which, Tractor Supply would cost $47.62 to get ONE filter kit sent to me, where HD is sending two for $40.Honestly, I don't mind paying a little more to help out local businesses... which is why I generally shop at mom and pop hardware stores. But I happened to be in the area, but with this kind of service at Tractor Supply, I can't imagine any reason to ever go back to the Ogdensburg location again.If he had honored the price match, I never would have questioned just stopping in that store whenever I needed something, never mind the extra impulse buys I generally make, but this was just poor customer relations by the manager ( I believe Jim or John as I recall the cashier telling him on the radio that Matt was already helping someone ).

Rocket Vom Haus Juris

2019-05

Ogdensburg Tractor Supply is a nice business to make purchases for all types of agricultural needs whether for yard work or for the hobby farm.The employees at this Tractor Supply store are very helpful and kind.

SLR Pirate

2023-05

Friendly helpful staff. Greeted when I entered the store and staff member told me where the item was located. Another staff member in the isle guided me to the exact location of what I was looking for.

Charles “Charlie” Criss

2019-05

Went there yesterday to get my wife a horse mounting block for my wife. I want it for her to be able to get out of our boat. They were very helpful. They got it down if the shelf for me and carried it up front. Then the fine gentleman rang me out, then offered to carry it out for me. Aewsome service. Highly recommend this store.

Gina Shoen

2019-05

The staff is what makes this store a great place to shop! I buy some things here like salt in winter and odds and ends for gifts. But their gardening implements and tools are all off brands and not the best quality. Their clothes are a little pricey as well, Although they have good sales regularly.

James Green

2019-05

Went to get a dog collar. Didn't have much to choose from when it came to large dog collars we brought the dogs with us into the store and let them choose their own toys though which is a convenient way to pick our new chewie. Staff was friendly though and enjoyed seeing the animals. Y'all will have my repeat business.

Tamara Graveline

2023-07

More people need to shop here. Good prices and cool gift ideas

Melissa Adams

2019-05

This is a great store. I always feel like my business is appreciated.Excellent customer service and high quality productsCats love the dog beds so much I had to go back for some for the dogs

Susanne Duclon

2019-05

Lawn, garden, pets or farm. They have it all. Got glider rockers here that fold up, easy carry, great for grandkids games. Birdfood in bulk, great rain boots

Kristina Petrie

2019-05

I have Ducks, guinea pigs, dogs and cats and Tractor Supply has everything I need for every one of them from food to treats. I love going there.

Gregory Carr

2019-05

Very good supply of things needed in agriculture. Outdoor clothes, boots and gloves available also. Helpful staff with friendly service.

Ross

2019-05

Really like the vast amount of items available compared the Canadian Version. Nice staff as well.

Chris LeBel

2021-05

Workers were not all wearing face masks. One gentleman had his over mouth but not nose. A lady who came to help me had hers around her neck. She rolled her eyes a bit but did pull it up when I asked her to.

J&B C&C

2020-05

Love the prices on dog food and that our dog is allowed in the store regardless of his age, size or breed

John Lawrence

2022-05

Good store but never a lot of help.

Vicki Steele

2020-05

Very friendly workers, one of my favorite stores to shop for my pets.

Tom Thumb

2019-05

Always a great place to shop and can generally find what you are looking for.

Suzanne Crack

2020-05

Found exactly what we needed here when 3 other big box stores didnt carry it. Great service

Joe Laduke

2021-05

So the head manager is rude as hell ive came into the store multiple times and saw multiple different employees crying because of how rude he is

Colleen Talbot

2019-05

Great store for pet toys and supplies, outdoor decorations and good quality tee shirts and clothing.

Gary Manning

2020-05

Good deals....nice people...always has what I need.

Louis Tomassini

2019-05

Very helpful employees the best tractor supply store I've been to and I've been to a lot from Texas to New York

Melissa Aker

2020-05

Always a pleasure to visit. Great customer service.

edward cloninger

2023-07

Great selection and service!

LadyBathory1

2020-05

Very friendly staff with well priced products.

Trevor Wilkins

2020-05

Always great range of gear, some super staff and good prices

CGHOST521 125

2019-05

I volunteer there, an the employee's are very nice, and will 6ou help you with anything you need

Steve Rishe

2019-05

Great customer service. Lots of good products.