T-Mobile

Dave Lin

2024-05

I checked the T-Mobile website and called this store ahead to make sure the iPhone I wanted was in stock. The website confirmed it, and so did someone from the store. But when I got there 10 minutes later, a different sales lady told me they didn’t have it and started suggesting a different model. When I asked about other colors, she said that’s all they had. She seemed pretty distracted and annoyed the whole time and was not really interested in helping me out. When it was time to pay, she didn’t explain or show me the charges— she just asked for my credit card. I had to ask to see the screen myself to know what I was being charged for. Terrible visit…next time I’ll just buy online.

Shai Hermon

2024-04

An excellent experience from start to finish, which is rare these days. Not only were the employees intelligent, efficient, polite, and kind, but they also managed to solve the issue I was having without it costing a penny. About as goos as it gets. Thank you, Rosa. Thank you T-Mobile Palisades Mall.

Ejona Gashi

2024-04

I spoke to the “key holder manager” on April 13th and he behaved like an absolute child, told me it was “too early” for my issue and hung the phone up on me… zero person skills and the illest attitude. If I spoke to someone like that at my own job I’d be fired immediately, let alone hang up on them. I called back and he told me if I came to the store to try and fix my insurance issue he wanted to keep my expectations low and to just do it online…. Which I had explained to him had not been working for me for two days… What?! Literally what… worst customer service I’ve ever experienced in my life DO NOT use tmobile they hire lazy divas and don’t train them.

Corine Doohan

2023-12

Amy Germosen is such an asset to T-Mobile. Amy is amazing and so helpful. I walked into the store in the Palisades Center at 7:00pm last night in such crisis mode and Amy took charge right away. My son's phone could not be activated and he had an upcoming meeting with his boss. Amy understood the urgency and went through the steps via facetime with my phone and his girlfriend's phone and helped him quickly set up his phone. You do not understand how much relief I felt being helped by Amy. She was friendly and made me feel so comfortable. Please give her a shout out for all the help she so effortlessly gave me and my family.

Marcos Avellan

2024-03

They got my wife's promotion wrong and she's paying $30-$40 more than agreed. Cris was helping, no results, he said he got Manager Leslie involved no results. Ridiculous. I emailed him twice, like he asked, no response. Now I have to get involved to fix this. Waste of my time.

Kikirchii

2023-12

I went with my family to switch from a bad company to t mobile, and because we were coming from a bad company, there were many complications. First day we went, we worked with the manager (Marlyn?) and she was so kind to us. It wasn’t working later that night (my mistake) and I went back to fix it, but we were helped by this man who was very impatient and rude (I don’t remember his name). He made my daughter cry! Next day, we went back and was helped by Devin, and he was very nice. Was so patient and helped us for almost 2 hrs when the other guy couldn’t even for a few minutes. Thank you Marlyn and Devin!

John Schettino

2023-12

The employee Devin was unbelievably patient and helpful. He walked me through a super annoying process transferring a phone from my last carrier service. Would recommend this store and Devin specifically.

John Nevins

2024-02

lost my phone luis diaz of the palisades store got me up and running with ease cant say enough about the service i received thank u luis and staff thirty plus year customer

Denise T

2023-10

The workers at this t-mobile are not thorough or knowledgable. All money hungry, there is zero good customer service here. During my visit Pete continuously tried to speak down on me and offer me ‘deals’ that made no sense. Truly disappointing.

Angelo Venturini

2023-08

Buyer/switch overs beware!We switch from Verizon to Tmobile amd now my wife's phone cannot get the internet,GPS and cannotreceive texts. We have had the sim cards changed twice and multiple ¹calls to tmobile.The only solution is to get a new phone at our expense and then to pay the insurance on the phone.If you think you are saving money,think again. Last night, she was lost with no GPS, could not text and no internet.Tmobile would not wave the cost of the phone and now her phone is useless.Cannot get in touch with corporate , no email, only snail mail.Awful service.

Gerard Eloi

2023-06

This store has great service. I had issues with the store in Suffern last month so I came here. Nova at this store was able to help me with the problems and explained everything to me the right way. Come in and ask for him.

Jay An

2023-08

Nice corporate store with great service. Store was busy on a Sunday but a rep (Devin I think) took care of my issue with a short wait.

Belkys Ortiz

2023-07

This store provides top notch professional customer service. Thank you Bryan Perez, Fara, and Eli who helped resolve ongoing issues with my phone.

Nderim Bajraktari

2023-05

I tried to get the promotion buy one get one free and they added me another $140 charges for the other fee. Can you imagine paying $140 for the other phone only also, added case and screen protector which i didn't ask but was told "basically" they are free and i am getting charges for them as well. Very disappointed. Be sure in everything before you get something.

Krystle Cuti

2023-07

Great customer service. Bryan went above and beyond to make sure my upgrade went very smoothly.

Kalpesh Patel

2023-05

Great service and amazing helping management. Store manager Ed and Tech lead Dan and his team is at top in service. Unfortunately now they stop service and repair in this location 😢 😢

Sandy Termora

2023-05

Ron helped with my upgrade. Everything went really fast and smooth. Thank you.

Joe Zeolla

2023-05

Didn't have was I was looking for place was busy Christmas time staff was very friendly and really tried to help

Raul Natu

2023-05

Bad customer service. Waited for 1h to be answered and without success

Mutty Ungar

2023-05

Promising the world and once you sign contracts they're no where to assist with the inflated bills...

Benjamin Kolman

2023-11

Good customer service.

yitzik v

2023-06

Very friendly and helpful staff!

Cristian F.

2023-06

Awesome service from Nova.

Muhammad G Mostofa

2023-06

Awesome!

yitty Farkas

2022-05

Horrible

Henry Lopez

2024-01

I am very grateful to Estefani, especially a very kind woman, thank you

S-mobile Hazlo tú mismo

2022-05

Good service

Walter Carrion

2022-05

Good service