Animal General of East Norwich

Lora Cusumano

2024-01

Madison Merdog, our 9 lb. Mini Pinscher/Yorkie rescue loves going to Animal General. Everyone that works there are super nice! Vets are terrific & understanding!

Natalie Cosio

2024-01

I discovered this place after receiving a free voucher from the animal shelter where I found my cat Mac.During my search for the right office, I had low expectations due to the free check up voucher. I just assumed since it was free it wouldn’t be so great!Wrong!!!!Everyone here surpassed my expectations to say the least!!The care was exceptional fromreceptionists to the doctor herself!!I had to call a few times because I was unsure if I could make the appointment due to work! I never felt like a bother! Even during the visit, they assured me all would be well and encouraged me to ask as many questions as I wanted! They were very thorough on aftercare protocols! I most certainly asked them the same question about 5 times during the visit due to anxiety about the situation, though they were happy to kindly answer them each time! Great patience!They treated my little guy with gentle hands and gave both of us the emotional support we needed! ( mostly me)And they are funny!! The only question that was left unanswered today was if “fleas go to heaven?”😂 looking forward to his next visit!Thanks again everyone! You are all gems!! I’m so grateful to have found this office! Highly recommend!

Richard Petrone

2021-05

Always friendly and easy to deal with. They treat my chocolate lab, Brownie, with love every time I bring her there. They even let me borrow their steam vac when Brownie had an “accident” in my car. I’m very satisfied with their service.

Jane Cucitro

2020-05

My kitten had an awful spay gone wrong AT A DIFFERENT VET. She was infected and bruised up so terribly. Not only did Dr. Perrone and Ramon take AMAZING care of her, they were so gentle and patient with my kitten! You could tell they really cared about the well being of my kitten. On top of all that, they also didn’t charge me an arm and a leg to fix another vets mistake! I would definitely recommend them to everyone! My fur baby is now in amazing hands and I am so grateful for them saving her life. Without them, I dont know where my kitten would be. ❤️

Karli Langone

2023-05

my family and I have been using Animal General for about 18 years now and will continue to use and recommend them to anyone and everyone. The entire staff from receptionist to the doctors are absolutely top notch. My animals and myself have always received such quality care that you can’t find anywhere else. Even when I’ve left crying with bad news I’m still continuously impressed with how we were treated. Animal General is truly the best and I highly recommend them!

Karli L

2023-05

Animal General is simply the best. Honest, kind and caring. I know my pets are in the best hands possible when bringing them here. Fair pricing, clean facility and the friendliest staff. I can't say enough about them!! I highly recommend them.

Penny Proffe

2023-05

Animal General of east Norwich Dr Ellen Leonhardt- I highly recommend this clinic for pets - ALL TYPES! You do have to get your animal to their facility but it WILL BE WORTH IT!! The entire staff from Sharon who made my appointment to Donna that checked me in and Ariel that greeted me! PLEASE BELIEVE ME - UNBELIEVABLE WITH THEIR CARE OF MY PIG! Dr Leonhardt is amazing- scoped and ultrasound abdomen - Thank you all so much!

Emily Ellis

2023-05

Dr Leonhardt was wonderful! I was able to get a same day appointment for my sugar glider Lucifer. She quickly diagnosed him with cancer, which the previous vet had missed. Unfortunately I had to put him down the next day. She assumed liver cancer, and when I got the necropsy report back, she was completely right! She was able to provide medications to make him comfortable as well. Prices were also very fair.thank you Dr Leonhardt and staff!

Joanna Araya

2023-12

They have been our pets Vets for over 25 years... they are wonderful and loving

Katherine Martinez

2021-05

Visited Dr. Leonhardt with my 3 young male cats early this afternoon and had a very pleasant experience!She was so gentle and patient, took her time with each cat. My cats were very nervous but both her and her accompanying tech were very easy going with them. Both were very knowledgeable and had a good understanding on their prior medical records. Dr. Leonhardt did very throughout physical exams on all 3 boys with no rush.The ambience was so warm and welcoming. Checking in and checking out was facilitated by very kind receptionists. Professionalism was there and overall an excellent time :)

Chelsea D

2021-05

This office is AMAZING! From the Doctors to the staff they truly care about the animals well being, as well as for wildlife. They are kind, patient and actually listen to you when you talk about your pets situation. I didn't feel rushed at all when dealing with Dr. Leonhardt. She was compassionate and let me express all my issues and concerns. Truly a gem of an office!

Keri Reilly

2023-05

I brought my bunny in due to a breathing issue she developed. Not many vets will see bunnies and they took her the same day i called as a new patient. The cost of a xray and such was something i just couldn't really afford and it was just to confirm the likely diagnosis. Instead of trying to coerce me into the procedures, they consoled me and didnt make me feel horrible for deciding against spending a large amount of money just to confirm a diagnosis. They gave me medicine to try and help keep her comfortable in her final time left. Unfortunately my bun didnt even make it a week but when i called after she passed they said bring her right in. When you have a pet you have to expect things to be expensive. I didnt think anything was unreasonable and was likely comparable to anyone else who would have seen her. I took her once to a vet in Huntington and it cost me 2x more for that one visit just to tell me she has gas, than for what i paid at animal general for both visits combined. Dr Perrone was kind and patient as well as Maeve the assistant and the front desk staff who were all very caring. She lived a very long spoiled, happy life for a bunny. They even sent me a card in the mail. Thank you guys for making a hard time a little easier.

Santiago Gelvez

2022-05

Live in TX but came to town for the holidays with Tango. My sister recommended Animal General because she takes "brownie" there, and I am thrilled she did.Tango had surgery a few days ago; the team looked at him in the middle of the holidays and was very insightful and helpful. I Love this team. hope to see you soon

Nancy Carbone

2019-05

When our turtle needed some urgent care I called around to several vets only to be greeted with how much the visit would cost instead of how they could help. Animal General was recommended to us by Turtle Rescue of the Hamptons and while it was a bit of a trip for us traveling from Western Queens, it was well worth the visit. First impressions mean a lot and I got a very genuine and caring response when I first called them to inquire whether they could treat her. They worked with our schedule to get her seen as soon as possible. We saw Dr. Russo and he was wonderful! He showed genuine concern for our turtle and took the time to explain what was going on with her and the various treatment options available. During her hospitalization he called us several times to update us on her condition. When it was time to pick her up we met with a vet tech named Ramon who was amazing in how he handled her and in his demonstration to us in how to administer her antibiotic injections. And on our return visit for suture removal Ramon and Dr. Fredrickson made the process simple. Every staff member we had contact with had great people skills and made us feel comfortable. I would not hesitate to recommend Animal General and I would certainly make the trip again, if needed.

Cheryl LoCascio

2021-05

I dont even know where to being and feel like I cant say enough good things. I have been going here for a few years have seen Dr. Russo & Dr. Perrone. Both of them were so kind and helpful. I recently started seeing Dr. Leonhardt for a chronic abscess issue my bunny is having. She has been so wonderful treating him and helping/guiding me through all of this. Has been going on for a few months. Always takes the time to discuss everything with me and answer my million questions. The staff has been wonderful getting me appointments and speaking with me. Its not easy to find a vet that is as knowledgable of rabbits as well as being kind/understanding/patient. Have seen over vets that were knowledgeable but not as nice. Im glad I listened to a friends recommendation to go here. I highly highly recommend Animal General.

Joseph Mangone

2023-09

One of the best places around I took 2 injured wild birds here they take care of them treatment and x-rays God bless the owner and all the staff truly pet loving and caring vetinarians thank you with all my heart .

Linda Chan

2018-05

We are so grateful to Animal General of East Norwich, and Dr. Russo for caring for our Winter, our pet hamster. If you need a vet, this is the place to go. If I have any future pets, they would be the one I run to when needing medical care and advice. Staff are friendly and informative. Place is clean. You can trust them with your furry friends, no matter what size. Dr. Russo was professional and caring. He will be our Primary MD for our pets. Strongly recommended to all pet owners.

HLaRoc

2020-05

During these difficult times you can tell the staff at Animal General truly cares about you and your pet. They are practicing safe covid procedures while working effectively and diligently making sure your pet is okay. Thank you to all the doctors at animal general for their continued dedicated service.

Millie schrof

2021-05

The staff was very thorough, Doctor H was wonderful listened to Mickey’s history & checked every part of his body, ordered special dog food for his bowel problem, which has subsided. Mickey was very comfortable & I was put at ease. Wonderful experience!

Yoon Kimn

2020-05

I had been taking my dogs and cats, driving about 40 miles, to see Dr Leonhardt for about 14 years now. She is wonderful, caring, knowledgeable, and thorough. If the review were to be about Dr Leonhardt, it would be 5 stars. However, since I am to rate this facility as a whole, I cannot give more than 3. Last week, I called at around 8:30am because I wanted to pick up a prescription on paper that day so that I can take it to a pharmacy. The trouble was that I was driving a rental car and I live in Astoria. They told me a vet would call me when the prescription was ready and to not come unless I get a call. I told her that I was in a rental, and I wanted to be able to pick it up early afternoon if possible. Her cold response was "Doctor will call you and then you can figure out your schedule then." I said OK, fine because hey, what am I going to do about that. So all day I'm trying to spend my time doing absolutely nothing useful, waiting for a phone call. Finally, I called around 4pm because I had not gotten a call and I had to head back home soon. Somebody else answered the phone and told me "oh it's ready. you can come pick it up now." I wouldn't be giving this account here if it was the first time I had trouble with the front desk staff being so difficult about prescription, or even the second time. This was third CONSECUTIVE time that I had called right after they opened in the morning, but didn't get a call back and I had to call in the late afternoon. I lost count on how many time before even when I called a day ahead. I am tired of having to deal with the front desk staff, and I will be looking for another vet now.

Gerry Condello

2020-05

Great veterinarian services. We have tried other veterinary services who were closer to our home over the years but they dont measure up. We own giant breed Newfoundland dogs and many other vets often handle smaller animals. We will only trust our Newfies to Dr Ellen Leonhardt and her team. Rosie and Ruthie give them an 8 out of 8 paw rating :-)

Stella Yukhan

2020-05

They have a promotion for new customers "free check up" and I was not offered that even though I did mention that their price is a lot higher than where I usually take my pet. Secondly, my pet was prescribed antibiotics and the vet failed to tell me the side effects of the meds. My pet had blood in his urine which apparently was a side effect of the antibiotics that also cost me an arm and a leg to find out.I think that the vet was not careful with examining my pet and giving the Rx or explaining the possible side effect and what to do if the side effects do happen. I will definitely not be going back to this place. It's very unfortunate because I live not too far from the clinic

M Sims

2019-05

I’ve been bringing my darling companions to see Dr. Ellen [ Leonhardt ] for over 24 yrs now. Need I say more??Well yeah, I must...As I now have also given over some years of my unwavering trust to Dr. Danielle Perrone and additionally my confidence in Dr. Russo.Ramon is by far the most knowledgeable, soothing assistant, whose mere presence is always a balm. He is the crowning example of the type of ‘support staff’ found @ Animal General.

Barbara Mierlak

2023-08

Knowledgeable and caring staff. Took wonderful care of my dog for 12 years.

Larry Durban

2024-03

Caring and loving of our precious pets.

Synde Cohen

2017-05

All the doctors are amazing. The staff is friendly and caring. I truly trust Animal General with my fur baby.

Jennifer

2020-05

Love the Dr.'s there and bring all my cats there from kitten to seniors, I would recommend them to anyone with "regular" pets and they do "exotic" pets too.

Kenny Hetner

2021-05

They always take great care of Harley.

Sue Marshall

2020-05

Thank you for checking for a chip for that lost Maltese I brought in on 1/3/2020. I brought him to the animal shelter as suggested and he was claimed the next day.

Andrew Nahmias

2021-05

We've been coming here for close to Twenty years and they are top notch vets all around! Highly recommended!