4.8 (278)
367 Windsor Hwy Ste 300, New Windsor, NY 12553
(845) 926-5636
shop.wirelesszone.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
William Diaz
2024-02
I went to this local neighborhood Verizon store and have been going here for years! The store manager Mike has a wealth of knowledge and is truly a phone expert! My phone display was not functioning properly and I needed a new phone. Not only did he take care of it but was able to get the stuff off my old phone even though the display didnt work!
Nicole Spampinato
2023-12
Mike at the Verizon store was extremely professional, knowledgeable, and polite. He answered all of our questions and explained everything in perfect detail. Would go back to him again and refer him to everyone.
Riya Handa
2024-04
Mike went above and beyond for setting up my new phone. He was very patient and friendly.
Robert Ostrander
2023-10
Dealing with Mike since beginning of time200 % professionalism and very humble and kind gentlemen.Explained everything in detail and accuracy.Always come back to him, no one else.
Ryan Lemke
2023-10
I went to this store and saw a salesman sold me a phone I never I had. First he told me that is was the same price to switch with my existing phone as getting the new ones. That simply wasn’t true because of the new phone activation fee $30 and 200$ in taxes. I walked out angry yet this guy still charged me for the service and the new phones, though I never took or used them. I then called the district manager Jan and she never gave me her contact number. She still hasn’t called me back after five days. I guess the next step is filling a police report. I would stay away if I were you this is a corrupt business.
Sammie B
2019-05
Kristina has ALWAYS been the best with helping me and my mom out with our phones. We leave happy after every visit with her at this store. She knows what she’s doing and isn’t trying to get over on anyone! Excellent customer service :)
Sally Wortmann
2021-05
My tablet needed a good cleaning and my cell phone as well. Mike took care of these issues promptly. He was friendly and very knowledgeable. He waited on two other customers while my tablet was being updated. He is an asset to your store.Thanks, Sarah Wortmann
Kimberly Beaumont
2019-05
Great experience! I got my daughter the gizmo gadget watch. She is almost 5 and she loves it! I got it during their free promotion so all I’m paying is $5 a month. It literally seems too good to be true... but it’s not!Kristin there is so friendly and accommodating. Her other staff (I forget her name) is just as nice!Would highly recommend doing business with them!!!!
Dianne Lublin
2018-05
Let me tell you about my experience with a experienced young man named Ryan. He assured me of all of my questions and made me feel comfortable with my new phone. The store manager Kristina taught me how to use the phone and I know more now than I ever could imagine. They transferred all of my information and made me feel very comfortable, I will definitely be back. Thanks guys! :)
Lorraine McGuinness
2019-05
Remember Reed who were just talking to on the phone well you were so wrong about him. He is AWESOME ! Helped me with so many questions after I just bought a new S10. Went out of his way to be polite and positive. Needs a raise. Thank you. PS Kristina is a miracle worker.
jenny krieger
2019-05
They are the best people to go to for a phone. Excellent and helpful service. Kristina is awesome and a great employee! I love how they take the time to work with you and fit your needs. Go see them for your phone you won't be disappointed!! Also they are locally owned and the owner gives back to the community.
Donna Collins
2019-05
We came into this store and don't know a damn thing about electronics. Michael was very knowledgeable and took the time to show us and explain to us everything that we needed! What a nice and professional young man! I would come back for anything and everything and recommend everyone work with him!
dS. George xv f Jefferson
2020-05
Today my wife and I went to go get our new phones. After talking to Michael we decided to go doe a Samsung galaxy He was awesome. he know exactly what he was talking about Took his time with us and all our questions Micheal is the best. #1. Very helpful. love it. A must go store.
Celine Maxwell
2019-05
Great customer service! Came in to get a new phone for my son and got one for myself and my husband as well!Michael Diaz was excellent and and very patient!Will always come back here for phones and accessories.
Lynn Mehl
2019-05
As a fellow, small business owner I always patronize likewise and this is the place to go for Verizon. I have been going here ( Windsor Hwy-not the 5 corners) since Bill opened and again just recently. Sales admin Kristina was beyond what I expected. Personable, attentive, helpful, (not like the corporate V stores where you are just a #) and ...she knows her phones! Even better they are pet friendly. :) Shop locally owned an you will never be disappointed.
Amber Murry
2018-05
Michael Diaz was very helpful! I came in for a charger and after speaking with him, I got my phone all dressed up and more protected! And I got an amazing deal! Highly recommend Mr.Diaz for any questions you may have!
Katarina Van Ledtje
2018-05
Thank you so much to Michael Diaz for staying late and helping me get a new phone! Needed a new phone desperately before the holiday weekend and helped me for almost 2 hours update and back up my old phone and help get a new one. Great customer service and super helpful, definitely coming back to this Verizon next time! :)
Deborah Kerley
2022-05
Dillan was wonderful. He helped me many hours to set up a new phone and Apple Watch. He was persistent and patient. He’s awesome.
Adam Seidman
2018-05
Kristina and Michael were very friendly and able to help me with all my phone needs. Kristina helped me with getting a new phone, transferring everything and setting up a new case. What a great experience!
Amy Sauer
2018-05
We purchased 2 iPhones here today with Michael and he was extremely patient. After upgrading from a basic/flip to a smart phone for my both parents we were very pleased with his time & attention to detail. In addition, he saw we were eligible for an updated tablet for free so he did that too. Definitely will be back if we have any questions! Thanks!
Jessica Kroll
2019-05
Had a great experience at this store when getting a new phone. Michael D helped my husband and I with any questions we had and provided great information for us. Would definitely recommend to anyone.
Health Coach Emily K
2021-05
Mike Diaz was an excellent help to me in transferring all of my information to my new Samsung S21 Ultra. I am more than thrilled by his service any expertise!!
jdfoder
2021-05
After several unsuccessful phone calls to Verizon customer service, I luckily found Mike & Evelyn. Their store has a very friendly & relaxing atmosphere. They’re very knowledgeable & I’d recommend them to everyone.
Michele Cuadrado
2022-05
BEST VERIZON STORE I'VE EVER BEEN TO!!! THANK YOU DYLAN FOR YOUR EFFICIENT AND PROFESSIONAL SERVICE!!! I've been a Verizon customer for almost 20 years and have been to a few Verizon Stores in many different areas, and my experience today was the BEST yet... Making this my new go to store for anything Verizon related... Thank you again Dylan!!!
Joey BOD
2020-05
Went in to Verizon to get a new phone. Michael D was very helpful in showing me the best device and best plan for my needs. He was very thorough and courteous. I appreciated all his help and will refer all my friends to Verizon.
Reana Jones
2018-05
Just got the very best service from Mike Diaz. He totally gave us expertise and knowledge for the compare for all the questions we had!Thank you Mike! So happy, this will be a great Christmas indeed. 😁
Dana Helmly
2019-05
Great customer service from christine!!! this place by far is the best experience in a Verizon store I have ever had!! Felt like I was important and let me know every offer available to me. Even gave personalized opinions in what I was asking which was great. Will definitely return to this store and recommend it to all my family and friends.
Akeam Davidson (Chineyman07)
2018-05
Great customer service from Michael Diaz. He was really helpful. He gave me suggestions that got me a great deal. Now I'm happy with my new s9+.
Paula Loehr
2020-05
My daughter was eligible for an upgrade so we went to the Vails Gate Verizon store with the intention of doing a trade-in and a getting a new phone. Evelyn was AWESOME!!!! She was very pleasant, listened to any concerns we had, thoroughly explained the process and in the end we walked out completely satisfied customers. I will definitely return to this store and look forward to working with Evelyn again.
Papa Bear
2018-05
AWESOME service from Mike Diaz! Always professional, and a pleasure to work with! He came in after his regularly scheduled shift to work with me on 2 separate occasions. Fantastic, knowledgeable, and always smiling!
| Monday | 10 AM-6 PM |
|---|---|
| Tuesday | 10 AM-6 PM |
| Wednesday | 10 AM-6 PM |
| Thursday | 10 AM-6 PM |
| Friday | 10 AM-6 PM |
| Saturday | 10 AM-6 PM |
| Sunday | 10 AM-4 PM |
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