4 (1161)
545 French Rd, New Hartford, NY 13413
(315) 797-5300
homedepot.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
nat lahera
2024-04
I went into Home Depot to purchasing flooring.. as I was about to load up on 25 cases of life proof vinyl floor I was speaking to the representative about the cost and how it was great deal. I then noticed that the price in the original aisle stated one thing and the end cap showed another price. I informed the rep of the difference and asked if they could honor the price on the sticker for the item and he said he would have to ask his manager. He went away for a couple minutes and returned with another person (Curtis), the “manager” said nothing to me did not even introduce himself. He spoke a couple words to the rep who was helping me, scanned the barcode and then walked away to the customer service desk. Still not acknowledging me at all. He then came back after a couple laughs at the customer service desk and said I can sell you one box at the price listed or give you $50 off. I told him respectfully I should get the price shown here . He rolled his eyes and said I could only have those two options. I asked if there was another manager and he said he was the store manager only him. I told him I will have to escalate. While I was asking again for him to match the price he got a call and said “this is Curtis” and that’s how I learnt of his name. Not once did he introduce himself, as if I haven’t spent thousands at this location on all of our renovations. I am truly disappointed in the service I got, and especially from a so called manager. This is not how you treat loyal customers. I have been contemplating writing this review as I frequently go to this store but I think it is time for me to explore Lowe’s and their credit card, and business.
David S
2023-11
Home Depot is the place to go...Lots of HD's around, and this location is not the best I've been to but it's not bad either. Actually I've special ordered, did on line orders, and bought in the store too. I've had lots of help from the customer service to calls to the store, and have a pretty good overall experience. Except for one time (one less star). One bad issue is not going to make a negative review. If you need something for your house Home Depot is the place to go...
jessica bomar
2024-02
We went to look at tiles and get some wood pellets. They didn't have much of a selection for shower tiles. And when we asked where pellets were, the guy just said by lawn and garden. Well ok. Couldn't find them. Asked another associate and they said up front. OK we looked couldn't find them. We were at the check out and just asked the lady if she happened to know because no one seems to know. And she was very helpful she knew where they were and rang them up for us. She's the only reason I gave 2 stars.
Edward Maslow
2024-03
It goes without mentioning that Home Depot , after years of serving our community continues to be our choice for quality home improvement purchases at affordable prices . Not even the political class can deter them from devotion to community.
Jerry Reed
2024-04
For a while I stopped shopping here because a Lowes was closer. However, I have returned and have found it to be a pleasant experience. Goodbye Lowes!
Steve Carey
2023-05
Terrible customer service. Been waiting 40 minutes for someone to get us down a skid of decking boards and was told they may not be able to get it down at all. Very poor customer service , poor stocking procedures to have 180 boards and none in the bin they belong in. Ridiculous! Get yourself together Home DepotUPDATE - After waiting for over an hour , staff came and got the boards down for us . They gave me 70 % off for my trouble so i am editing and increasing my rating. They screwed up but they made it right.
Richard Coffin
2024-02
What do you want me to say is is home Depot they are a little high in some things a little low on some things banana buying their name I'm buying their quality the first must show me the quality before I represent them as their name... And some things they do have great quality at some things they don't it's just the way it's fluctuated out I'm not saying it's a bad store and not saying it's a good story I'm just saying a kind of evens itself out ....
Renee Novotny
2024-02
Great place to shop for home improvements. Only thing is you can never find anybody to help you that's the only downfall.
Teresa Posada
2023-11
Picked up 38 treated posts. Ordered them online yesterday; picked up was quick and easy. The forklift driver was experienced and knew what he was doing. Great Job guys!
Donna Reed
2021-05
Yesterday was a Home Depot run for lawn & Leaf ! Thanks to the Awesome Home Depot mobile app ! Found everything fast amazingly easy !
Janette Sepulveda
2024-03
Always a wonderful supplement of holiday decorations And an excellent arrangement of plants. Prices are ok. Need better discount
William Robinson
2023-12
I was there to purchase a ryobi battery, the sales clerk pointed us in the direction of a special that was going on. We came out with two bigger batteries and a free circular saw for less money than the what I had expected.
Wendy G
2019-05
Good place to buy materials to build a house, yards, porch, and have a great gardening, and lovely pool materials and chemicals.
Jhostin Vasquez
2022-05
The have one of the best treated wood with oil. Beautiful wood and quality overal. Only down side is that if you need to reach something in a higher shelf you may need an employee to bring you a stair. And there aren't many of them around
Kyle Robinson
2023-07
Never again! The faulty workmanship Home Depot is responsible for has resulted in half of my home being under water… please do not ever buy an appliance from this placeI can get over a mistake… my issue is the lack of ownership… an apology would have went a long way!
Joe Loewenstein
2023-09
Bought some materials and had a delivery made. Driver ran over entry way fencing and later drove 50 feet off driveway into trees, Don’t ask not sure how the guy did that. Long story short HD store manager said don’t worry we will turn over to insurance and take care of it. Apparently HD does not have insurance and hires a third party negotiator in an attempt to avoid paying any damages they are responsible for. All attempts to handle the matter are diverted with old school stall tactics
karen phillips
2023-06
Customer service extremely poor. Will call was supposed to be ready but of course order was not pulled. Everyone just sat around staring wondering who was going to have to pull the order. Then took very long with no communication. Then checking status after an hour nobody knew anything. He was still pulling the order, i guess. Very poor service. This put me behind by hours of having contractors wait to start the job.
Scott Lyons
2023-06
Jim from the counter department was very helpful with questions that I had with my kitchen project. Jim was very helpful in some of my final design ideas, with some of his own. Jim has made this part of the project worry free for me. Excellent employee.
Mr. Peña
2023-08
Here, you can get whatever you need for construction. Very spacious place, good service.
Connie L. Jordan
2023-07
Helpful staff. Even had an employee that was on his lunch break offer assistance and even walked us to where we needed to go. Staff also loaded out purchase for us. Great place to get those household needs.
Virginia “Gin” Monaghan
2018-05
Great store, employee's are nice and helpful. They have almost everything you need to repair, remodel, or build your home. They also have flowers for planting, fencing, and all landscaping needs. Appliances for your home, cabinets for bath, kitchen, garage, etc. Also have decorations for holidays, they have power tools, light fixtures, lawn mowers, and can make new keys for home and some vehicles. Some boards and such can be cut by them if you have the measurements, I don't know if there is a charge or not. They have candy, snacks, and idea books by the registers and of course soda and the new addition of old faahioned Coke products in glass bottles.
Michael Liddy
2024-02
Horrible customer service and the reps are not interested in dealing with any issues. Shop somewhere else!
thomas black
2024-04
Home depot is okay but they cut back their inventory
Robert Itzel
2023-05
We will see if the 70 dollar delivery happens It’s time to hug a Democrat again. This price is for one 2 x 12
Welter Skelter
2024-04
Easy in and out. Dion is great!! Such a help.
Kassi R
2023-12
Theirva hardware store . If you need to fix something they sre a good place to go or If your building .
Philip White
2023-08
Home Depot is my go to place. I find they have better quality building supplies than lowes and better variety of tool, Milwaukee and so on. Easier to find an employee to help you as well.
Robin Walrath
2023-06
I love Home Depot! They have everything from plants, tools to appliances, and custom room assistance.I love to shop here, I purchased a battery-operated Weed Wacker Robi , and it works great!
Kasha Holliman
2023-05
There are very few people to assist you with anything. They have so much stock that they have filled isles with stock making them impassable. We were looking for a light and couldn't get down this isle to get what we wanted so we left. Not to mention several employees walked past us and never asked if we needed help climbing the mountain of product in the way.
Brad Rogers
2023-05
Good selection of merchandise. But it's amazing how often their registers say your card has been declined, unless you are using one of their credit cards. Happens half the times I've been there. My card works fine everywhere else.
| Monday | 6 AM-10 PM |
|---|---|
| Tuesday | 6 AM-10 PM |
| Wednesday | 6 AM-10 PM |
| Thursday | 6 AM-10 PM |
| Friday | 6 AM-10 PM |
| Saturday | 6 AM-10 PM |
| Sunday | 8 AM-8 PM |
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