CVS

Leonard Kinzinger

2024-04

Emanuel in n pharmacy is 5 stars. But the drive through window is always closed .In the past CVS would let you know via text to let you know when said was ready for pickup.

Anna Marie

2023-11

I’ve been coming here since I was young with my mother for her prescriptions— now I come here for my own. Progressively has gotten SO much worse. My fiancé has a deficiency where he NEEDS an inhaler and we’ve been waiting all day with no results for a refill, or even a transfer from another pharmacy. So now I guess when he has an attack we’ll just go to the emergency room and spend another couple hundred dollars on an inhaler. Absolutely miserable and undertrained/ inexperienced staffing. Not only THIS, but over a month ago, I left my apartment and got to cvs 15 minutes early to pick up my script before work— I was in line for over an hour. For a script that I need to stay mentally stable. Can’t back up with a car behind me, can’t pull forward with a car in front of me. Next time I suppose I’ll just lose my job lol. Like seriously, where did your staffing get up paperwork to fill prescriptions and answer calls? A cereal box? Someone needs to seriously do something about this cvs.

Max HG

2023-10

Expect to spend an hour getting your prescription. The staff are incredibly rude. I don't necessarily need them to be friendly but they are outright hostile. This place is also impossible to get a hold of over the phone. I spent an hour on hold just to have the call dropped by them. Called back and spent another hour on hold and the call was dropped again. I called CVS corporate who spent almost 45 minutes themselves trying to get a hold of this branch. They are clearly understaffed and the staff they do have don't seem to care at all. You will get your prescription faster driving the extra distance to Hudson or Great Barrington. Avoid this place at all costs.

Richard Wallace

2023-08

CVS Corporate should visit this site and audit the Pharmacy Operation. I have never experienced such incompetence and inefficiencies in my life. Prescriptions require days to refill despite being listed on the much touted CVS App as a monthly or 90 day auto-refill. God forbid you should receive a text telling you to call the Pharmacy with a problem as you are looking at a minimum 30 minute wait on hold. Some have suggested not enough workers. I have been there many times where the line is almost to the front door with at least 5 people behind the counter. Still only one register open, phone ringing off the hook and workers barely capable of ringing up a simple transaction on the CVS internal computer system. I'm not going to sugar coat this with "nice and friendly employees". That isn't the point. The store is a disgrace.

Daniel Donnelly

2019-05

Huge selection of items for cosmetics, housewares, stationery, refreshments and vitamins. Drive-through pharmacy and several automated kiosks. Competitive prices, well-organized lay-out and friendly staff. Oddly there are huge mobile air conditioning units at two points in the store.

Grace Foster

2023-09

As others have said, the store is fine but the pharmacy is awful! There were 3 CVS employees at the pharmacy when I came to inquire about a prescription. This is the same number of employees as my NYC pharmacy but somehow in Manhattan, the pharmacy runs smoothly, people actually answer the phone and they're helpful. Apparently, at CVS Millerton, 3 employees is considered severely understaffed, such that they do not respond to phone calls - even from a doctor's office (my doc was on hold for 30+ minutes) and they are unable to keep up with the volume. I will not choose this CVS pharmacy again.

Frejmarian Films

2023-06

Horrible service. They have multiple hours and also plenty of heads up to simply put a box of medication into a bag. Still had to wait 10-15 minutes after being jerked around for hours and also having to be on hold for upwards of 30 minutes just to speak to the pharmacy. Why does everything take so long? I get staffing issues but you have had “staffing issues” for 3 years now? I should have my prescriptions sent to pharmacy and have them READY in a timely manner. The lady even was upset about me coming WHEN THEY TOLD ME TO COME. Enough excuses we we need a change NOW.

Kristin McClune

2023-08

The front end of the store is okay; the cashiers are generally lovely and do their best to keep things orderly.The pharmacy, however? Yikes. RUN, don't walk, to any other pharmacy, because this is the worst one. I was forced to come back for a while when they shadily bought out Salisbury Pharmacy, and the quality of service is as inconsistent as I remember. This isn't a new problem, either; I've been a regular customer since 2003, and either the service is good, and you get your prescriptions immediately, or the service is wildly unprofessional. You wait days for what you need without any apology.Please do not count on getting what you need from the pharmacy; avoid it as much as possible.

Alex H

2023-08

Your pharmacy needs help, badly! I had 2 prescriptions phoned in by my doctor LAST Friday. That Saturday I went to pick them up, and they hadn't been filled. I stopped by each weekday evening, and they still weren't filled. At 10am this morning (Friday... a week after the scripts were called in), after waiting in line behind 7 other pharmacy customers for 15 minutes, I was told they STILL hadn't been filled, but they would be filled within the next 2 hours. I came back more than 4 hours later and had to wait in a line of 10 people, with more queuing up behind me. At long last!!! My prescription had been filled. Thank heavens it wasn't something life or death or I would have died long before anyone had time to fill my pills. We used to have a local pharmacy in Salisbury CT but CVS bought them out and they closed that pharmacy. Now the closest option is CVS and they can't keep up with the volume. SOMEONE PLEASE FIX THIS!!!!

Dan S.

2023-10

Steer clear of this CVS pharmacy. The level of rudeness and indifference shown by the pharmacy staff is staggering. I’ve never encountered such a cluster of miserable employees in my life. One star is too generous of a rating.

Lion Heart

2023-09

For over a year now I get the same response from the pharmacy desk and the front desk managers that the “team” is doing the best they can with new employees and being short staffed. Using the app and shipping options don’t work out half the times because they don’t work it until I call them to ask why when it’s sat there for 2-3 or more days! CVS corporate needs to either get and pay people to work and stay or get out of the business. I unfortunately have $1000’s in RX every year and it’s not worth the frustration and running out because they don’t do what needed. I also recently received a prescription in an unmarked bottle! Thankfully I had some of the older RX to match it and make sure. The tag was on the bag but no sticker on bottle. Based on reviews it looks like this has been the case for 4+ years!! I’ll be looking to take my pharmacy and any CVS store shopping elsewhere.

simon kristoph

2023-08

The ladies in the pharmacy here are champions. They are clearly understaffed and backed up. Today i was there, people were being pretty rude and impatient, but they conducted themselves so well under pressure. Polite, direct and honest. Nothing but admiration for them and the pharmacist. People need to stop being jerks and respect the hard work these people do under obviously impossible circumstances. Such an efficient group.

Tania V

2023-08

The pharmacy ability to correct things is non existent. I waited on hold for 13 min to let them know their automated calling (Optimum) was calling my number regarding someone else's perscription. Can you say HIPAA violation...another law suit for CVS?

Bob Green

2023-08

We thought moving our pharmacy needs to Millerton from Canaan would improve the services. Not. And the drive up does not provide any convenience, only long waits for delays, not-ready prescriptions that the automated phoneline validated as ready and waiting. Now going to an online pharmacy service that will deliver in the mail.

chelsea migliorelli

2023-07

I have never left a review like this before.. but this place is awful for getting your prescriptions. Rude employees, almost impossible to talk to anyone, and lines are always out of control. I've waited in line for up to 40 minutes in the past. Hire additional employees if you can't keep up with the damand.

Ben Wesdorp

2023-08

As many others have said, it's extremely frustrating trying to reach anyone in the pharmacy. I have found the people there to be polite and professional, but I've had to listen to hold music for 3 hours trying to get anyone to pick up the phone.

Dylan Baker

2023-07

ABSOLUTE WORST PHARMACY OF ALL TIME. Lazy, unorganized and lack of actual care. Mispicked scripts, lost scripts, ran out out of scripts, etc. They call you to let you know your script is ready, then when you show up the day or 2 days after "it's ready" - "it'll be another 35-40 minutes" .. Poorly managed both inside and out. Managers fault - Not employees. Corporate clearly hasn't visited in quite some time.

Jim Smith

2023-05

I had a prescription filled. When I arrived I notified the pharmacy tech that I wanted to use Good RX to pay for my medication. Without Good RX my prescription came to $46. With Good RX it was going to be $26. The pharmacy tech took the prescription over to another employee who was sitting at a computer and told her I wanted to use Good RX on this prescription. The employee at the computer looked at the prescription very briefly and put it back down on the counter and said it’s already been discounted and then tried to give it back to me. I was furious because I had the Good RX coupon on my phone and I proceeded to show her the coupon where I could get this medication for $26. She rolled her eyes and said She didn’t know if it would work but would try. Well guess what? She typed in the information I had given her and it worked! If I had not been persistent and walked away when she told me there was already a discount on it I would have paid double the price! I’m very disappointed in the service there because this particular employee was not at all interested in helping me. She was not truthful when she quickly looked at the prescription and said it was already discounted. She simply did not want to go through the process of looking it up. This is not the first time it has happened to me over there. A year ago I was turned away when I asked for the good RX rate because I did not know any better at the time. I was told the same thing that it was already discounted. As a result I always look at Good RX and check to see what it will cost me and I pull up the coupon on my phone.. if they give you a hard time you can always call the toll-free number to Good RX and they will resolve it right there for you. They will call the pharmacy while you wait.

Jeffrey Konowitch

2023-07

Do NOT fill your prescriptions here. Urgent medication called in the night before. 4pm the next day - it’s not ready. They ask - can you come back later!? They must be insanely understaffed or incompetent.

wdemelle

2022-05

I have waited a total of three hours to speak to the pharmacy on the phone. Three different calls at different times of day for up to an hour each. This is totally unacceptable. Something needs to be done to get this CVS operating like they used to…reliable and accessible.

Stuart Peterson

2022-05

My partner and I both got COVID booster and flu shots here. The woman who did our intake at the counter was efficient and thorough, and Mike, the pharmacist who administered our vaccines was clearly extremely experienced and we honestly had a lovely time. Both my parnter and I have made booster appointments at other local pharmacies which were either cancelled last minute, or we left because of how appallingly disorganized the pharmacy counter seemed. This experience far and away exceeded expectations and I'd definitely recommend it as a place to get vaccinated.

Paige Condon

2023-05

When my husband went to pick up his prescription tonight the pharmacist was extremely rude, unprofessional and insulting when he tried to get his medication. she pounded her fist on the counter and said he was loud which is due to hearing issues. He told her I'm loud normally and apologized she totally ignored him and walked away. We will not ever use this CVS again!

Mikayla “milk” Quinn

2022-05

I feel like I echo what’s been said by the rest of the bad reviews here. I had a booster shot appointment scheduled here for TWO WEEKS and it was cancelled less than 12 hours beforehand. When I tried to speak to somebody on the phone about why it had been cancelled, I waited for an hour and a half on the line with no response. Pretty appalling considering the need for people to get vaccinated in NYS.

Teri Goetz

2022-05

I just don't understand why someone can't answer the phone, why this is the only location where covid tests take FOREVER to come back -- I have a husband in the hospital who can't return until I get results and there's no one to speak to. I can't leave the house until I get the results, but no-one seems to care. I wish I'd gone somewhere else for the covid test - anywhere else would be faster. The person who administered the test was lovely, friendly and helpful - from there it goes sideways. I understand it's hard to get help but there should at least be someone to help you at some point. No one ever answers the phone. Ever.

James Deal

2023-08

I can never pick up my prescriptions on time they always make me wait at least a day or too late then they get upset with you when you're asking for your prescription on time and they have a habit of filling prescriptions when you tell them not to fill them Billing my insurance and I'm not getting them

Foodfor Thought

2021-05

This pharmacy has the rudest staff I've ever experienced. If you don't get an attitude from them because they struggle to do their job sufficiently then you'll end up waiting for hours on end when they told you a prescription was already ready for pickup. Go anywhere else, you'd be better off!

Geraldine Daniels

2022-05

They lost 2 prescriptions with no record of them… that after their sending texts via iPhone saying that they were ready!When I got there they had no record of them! One was a refill the other was from a new doctor where I had surgery. Both are pretty critical to my health.This company should be either totally reworked or put out of business… March 2022This type of lackadaisical business should not be allowed.

Neida Bordas

2022-05

I waited a half an hour on hold and than it hangs up. I called back and waited another half an hour the phone hung up again. I had to go to cvs just to have a script filled. When I asked about why no one picked up the phone. I was told that it's cvs new procedure and I quote they don't have time with filling scripts doing vaccines to answer the phones.

Tom

2024-05

CVS Millerton is a great place to shop for important items .

J G

2023-09

18 hours later waiting for a call that my urgent prescription is ready and can't even get through to pharmacy. Just waiting on hold for 20 minutes. Go somewhere else, this location is worthless.