Walgreens

Kay C

2023-12

This place was horrible to me. I got my anxiety/panic attack meds called in at 9am. I called them at 11 saying can they please work on them faster as id just found out my best friend died and was out of my meds for 2 days already causing me to have panic attacks. I came in a little before 1 and they kept telling me to wait and walked back and forth behind the counter until it became 1:29pm which lunch is 1:30 to 2. The lady finally came back up to me knowing what i was going through and throughout the whole conversation she showed no empathy, sympathy or even responded to my pain, crying and shaking. When she walked up as it was lunch time she said were going to lunch and i pleaded with her because id been the only one there and heard the pharmacist in the back say shed fill it on her lunch for me starting right then and when i asked if i could sit and wait since she said that the girl just fastly closed the gate in my face. Everyonee else was nice but i will say unlike other pharmacies where if you come in they say you can sit and fill it within 10-20 mins if your willing to wait they wont. I dont know the womans name but she was brown skinned with shoulder lengthed black curly hair and she has no business serving customers/patients. Ive been in customer service for 15+ years and grew up in a family owned business and i hope she either has to take classes in how to treat customers or doesnt get to keep working there as someone with such little regard what people are going through that makes them need their meds, if theyd been out of their meds and had bad symptoms due to that or if they have an emergency where they need to leave town immediately for a while and need those meds before they go with not much time to wait.

Meghan Brown

2024-01

If I could give 0 stars I would. We have had to come to this pharmacy only a handful of times for acute medications. In September and December 2023 my father got surgery and the medications were submitted prior to discharge as I always check the Walgreens app to make sure they at least received the medication. The first time in September the medications took multiple hours to fill (antibiotics and 2 pain medications) and then when we got there the technician had an extremely disrespectful and downright nasty attitude with us. She only gave us one prescription which It bought was strange so I asked her if there was anything else pending and she mumbled that the other medications are over the counter and then when I asked her to say it again because I could not hear what she said she said it again like she was inconvenienced by having to help us so we walked away and I realized that they had forgotten a prescription only medication and when I called I was on hold for 30 minutes and then the pharmacist said they would need 2 hours (this was at 3pm and they close at 6pm with the medications having been there at 12p) so I told them that that is unacceptable and they need to fill the medication ASAP because 1) the medication should have been filled with the others as it was a medication that did not need to be fill directly by the pharmacist (I work at a pharmacy as a technician so I am familiar with the medications and typical procedures) and 2) the technician gave us wrong information and was not willing to tell us which medications were in the system. Fast forward to today (December 22nd) when my father had his second surgery, the medications were called in prior to our discharge at 11am as I again checked the app around 10:30am to make sure they received the medication. The medication was not ready by the time we had gotten into Middletown again (around 11:30am) so I brought him home and we waited we tried calling the store around 12pm to find out if they can have the medication done by 3pm when someone can come get them and we were on hold for 45 minutes before being disconnected. We didn’t worry about it at that time and gave some more time and continued checking the app and when 1:45 came around and the medication was not ready I decided that I was going to try to call. Knowing they go to lunch from 1:30-2:00 I waited to call until 1:59 so by the time I got through the automated system I would be one of the first calls in the queue and now here we are at 3:10pm and I am still on hold with the medication not done yet as I am still checking the app. This pharmacy would be better off closing its doors and becoming a DMV because honestly the service would be faster and friendlier.

Marshall

2022-05

This pharmacy really came through for us in a pinch. Needed insulin and we're out of town and 20 minutes from closing the pharmacy. Shannon, the pharmacist, took care of everything like it was nothing, while also taking care of patients and COVID-19 vaccinations. I couldn't be more pleased with the experience and the extra miles that were taken today. Bless you all.

Alyssa Jennings

2024-02

I really love this location. All of the staff is always friendly to me and willing to help me work out my deals :)

H Meyer

2023-05

I've gone to Walgreens over the last two years for their quick service with covid testing. I decided to try the other one in town (this one) since it was open with more appointments. I made a mistake. I get there, all the buttons to send or call the pharmacy are so low on the machine only someone with a sqauted car could access them. I've got a jeep so I'm high up, I got out to press the button and waited 10min for an answer then got yelled at to get back in my car. They proceeded to take my Id then not say a word to me for over 15min. Avoid coming here for covid testing if you can.

M S

2023-05

The pharmacist told me he doesn’t want to fill my prescription based on his opinion leaving me to need a hospital. This Walgreens is where you go to be told drop dead.This place should be investigated, purposely not giving patients medication because you don’t want to isn’t legal and it’s ABUSE.Update: pharmacist blamed me, yelled at me on my way out, calling me all sorts of names that were misogynistic- that is embarrassing yelling at a patient.Called Walgreens corporate and was given money to the store and an investigation is being launched.I also contacted the New York State Office of Professional Discipline (OPD).

Conservative Caridad

2022-05

I had an unpleasant experience this morning, around 8:00 AM. I walked into the store and two women (one older, one younger) were behind the counter talking. I needed to retrieve a few items from the pharmacy section. Well, while gathering my items I felt someone watching me. Sure enough, the younger female employee was in the same aisle, attempting to look busy. She did not have an item scanner in her hand, she didn't have a box of supplies that needed to be organized on the shelves. She simply wanted to follow me around the store to make sure I didn't take anything. I walked to the register to pay for my items. The younger worker continued to act like she was looking for something. She stayed in the same location, fiddling with random items. I was extremely upset at this point. I paid for my items and left. I will NEVER return to this location. If you are a person of color, go to Walmart or the Walgreens on Dolson Ave where you can shop with dignity.

Vincent Pecorale

2022-05

Pharmacist and other pharmacy workers were able to solve a several week long problem I was having getting several prescriptions filled at another pharmacy (96 Dolson Ave). They were courteous and very helpful, and made good on their promise to fix the problem and get me my needed prescriptions I needed.

joangelica 80

2022-05

Never have an issue with the store itself, however the pharmacy is a different issue. Not sure why they have a drive through window. It is not uncommon to stay at the window for 15 minutes with no acknowledgement. Press the bottom and nothing. I always have to go inside to see several employees working. Today only serving one person in line. No reason for it.

Tiffaney

2022-05

The pharmacy is terrible the drive through is never open. The. U come in the store and you have to stand 10mins at the front before anyone even acknowledges you’re there. They never know what they’re doing and the pharmacist isn’t any better they’re just as worse as the pharmacy technicians. Everytime you have to pickup a prescription it’s an issue they always messed something up.

Josephine Lowe

2023-08

Never helpful, when they do have prescription they say it's not ready! Very unhappy with this pharmacy

Doreen Morstatt

2020-05

Absolutely love this Walgreens! Im there daily for papers and other things. The stores staff are absolutely helpful and amazing. They treat the customers as family. During these difficult times they go above and beyond! Thank you Peter, Bertha and James! You guys are the best!

James Joseph

2020-05

No one ever picks up the phone here. Tried to call the pharmacy multiple times, been on hold for an hour plus. I know things are crazy out there but now that I can’t have my prescription issue fixed via phone I have to go down to the location and spend extra time there instead of addressing the issue over the phone.

Nadia M

2018-05

The store is always clean, well stocked and well organized! I recently forgot my purse there, needles to say, I got it back! Thank you!

Eric Nieves Jr

2018-05

The folks are super friendly to me. The pharmacy helps me very well, know me enough to have it ready as I walk up! :)

Sasha DeNeve

2019-05

One of the larger Rite Aids. Usually well stocked and staffed by friendly people.

D. Hernandez

2017-05

Worse pharmacy, always have issues at this place due to the incompetence of the staff. Never again

Gary Riggs

2019-05

Every time I go to the pharmacy it’s always some kind of problem

Octavio Cruz

2017-05

Always, great.customer service. Been coming here for years.

melinda guzman

2017-05

Very friendly people all around

Justin fu

2021-05

Very rude pharmacy

A C

2018-05

Good place to get medicine

jeanette rubel

2017-05

Great staff

Amanda Amanda

2018-05

Good pharmacy