Lindsey Giagni - State Farm Insurance Agent

Scott

2024-04

I just switched my Home and Auto Insurance to State Farm with Kelly Houston. She made it easy to do. I was able to do it by e mail, ( I'm not crazy about phones). She also got me better coverage at a nice savings. Very pleasant all of the way around! Thank you so much Kelly!

Emily Hale

2024-04

Working with Kelly was a literal dream come true- she was able to save my husband and I SO much money on not only our car insurance, but also our home owners insurance and walked us through every single step so the process was seamless. I am someone who absolutely hates taking care of stuff like this (especially when it means changes!) and Kelly made the process quick and pain free. She was both helpful AND incredibly pleasant to work with. I cannot recommend working with Kelly enough!

Joseph W.

2024-04

Kelly just helped me out right before the agency closed for the day, so I could my insurance ID cards before driving off the dealer lot. Chris from the agency is great too. I really appreciate everyone there and see the value in having an agency in the area that knows you instead of waiting on hold to talk with a robot from geico or esurance. Rates are fair, had a couple claims this year with State Farm and they haven’t raised rates or tried to drop us or played any games. Satisfied customer here

Lorelei Frederick

2023-12

Met with Kelly today for the first time day, she was wonderful! She does my mothers insurance as well and the three of us got me renters and life insurance today. And it was honestly fun, I expected boring but Kelly was very nice and talkative! As well as funny, and so were the other reps that were there. Everyone was lovely and great to chat with. And of course they were very helpful in getting me set with everything. Wonderful service and just wonderful people.

Benjamin Forster

2024-01

Sam was wonderful to work with. Friendly, fast and efficient. We're first-time homebuyers, and we came to her with little experience and a lot of questions. Sam made us feel comfortable and informed as she guided us through the process. And, we were able to secure high-quality coverage with a few extras at an affordable rate. We'd definitely recommend her (and this office) to friends! Having the ability to text was a huge plus.

Andrea Dugan

2024-03

The office staff are very polite, efficient and knowledgeable. They respond to phone calls or emails in a timely fashion. They were able to save me money by offering to bundle car and home policies.

Deanna Foland

2024-03

Kelly did an absolutely amazing job with helping me with insurance and making sure I had the best coverage and the best price. Thank you so much. Highly recommended

Staci Kane

2024-02

Kelly was amazing to work with! Not only did she help me with my car insurance but she was able to bundle my home and auto, saving me money.I can’t thank her enough for all the help!

Maria I

2023-12

Called and spoke with Kelly regarding life insurance for my mom. She was extremely helpful and knew exactly what I was looking for and needed. She goes above and beyond for her customers. Amazing customer service skills…thank you!

Corey Cherizard

2022-05

First time getting car insurance on my own, and Lindsey Giagni and her team made it easy. Great service, very communicative and easy to work with. The people in the office are very friendly and pleasant to be around. Highly recommended!!!

Beverly Karnell

2024-01

What an amazing and stress free experience dealing with Lindsey and Kelly was so pleasant and professional. I can not recommend them enough!

Stephen Slater jr

2023-10

A truly hassle free experience! Lindsey and Samantha were more than accommodating and swiftly got me a more affordable homeowners and auto policy than my previous insurer. I highly recommend.

sara masterson

2023-10

Great customer service on the spot! I have never had to wait for any documents and rates are very comparable. So glad to have you in our community. Special thanks to Kelly for getting my new car docs right away!

Christine Ward

2023-10

We have been a customer of Lindsey Giagni and her team at State Farm in Middleburgh for a couple of years now.They work hard for you and genuinely care about your needs. Polite and friendly, fast and honest. Would recommend 100%

jessica miller

2023-10

Samantha (Sam) Martin helped me get my homeowner's insurance in order during the process of a very stressful home purchase and was so nice, very responsive to my questions, and helped me quickly get my policy in place.It was one less thing to stress about and I am so grateful she helped make it easy.Thanks again, Sam!

Nicole Caifa

2023-09

Lindsey is absolutely wonderful to work with! We were actually in a pretty bad situation with our prior insurance company and definitely didn’t have proper coverage. We made the switch to Lindsey and she made sure to go over everything in detail so we could make informed decisions on what was best for our family. She went above and beyond in dealing with making the switch from the prior company as they were an absolute nightmare to deal with. Can’t recommend Lindsey high enough!

Shannon Vincent (H.W Apothecary)

2023-09

With so many experiences being online & impersonal it's great to have a company right in your community that's always ready and willing to address your needs. Working with Kelly has been a great experience. She addressed my insurance needs promptly and we even shared a few laughs. Don't forget to show our local businesses some love.

Michaela Lawyer

2023-10

I have been dealing with State Farm for a few years now.. I just went into the office to discuss my policy and Kelly Houston was absolutely wonderful!!! Never a disappointment when I go see these ladies! I would recommend to anyone and everyone in the Schoharie county and surrounding areas! Thank you so much Kelly!

Hannah Laraway

2023-08

All the staff at State Farm in Middleburgh are amazing, but Stephanie has truly been a life saver! She is quick at getting back to me whenever I have questions & is so compassionate about her job. She thrives to make sure her clients are taken care of day in and day out. I would HIGHLY recommend her for all of your insurance needs!

Emma Harmon

2024-04

Kelly was wonderful and attentive throughout the process of purchasing our home insurance!

Riley Proctor

2023-08

I bundled my car, motorcycle, renters and life insurance and got a great deal! Stephanie was fast, friendly and super helpful. She got me exactly what I was looking for at a great rate. Highly recommend!

Toni LeBel

2023-05

Lindsey is an outstanding agent! She is always looking out for the best interest of her customers. Very knowledgeable, personable, and thorough when going over information about different products. Switching from Geico to State Farm was definitely the best decision. It has saved me money and has given me a peace of mind 😊

Ryan Bergami

2023-05

Lindsey‘s office is by far the most responsive insurance office I have ever had the pleasure of working with. I have slowly switched over all of my insurances to them due to the sheer fact that their customer service is phenomenal they pick up calls, answer questions and are always easy to work with!.

Leslie Bennett

2023-10

I called and spoke with Kelly today, and within a few hours had an insurance quote and binder for homeowners insurance. She was amazing to work with and did everything on short notice to make my experience wonderful. Thank you Kelly.

Joyce McCaffery

2023-08

I had such a great experience! I am so happy I can call and speak with someone about my car and homeowner insurance without having to go through an endless menu.If you are in New York state or Central New York give Lindsey and state farm a call so they can help you too!

Todd Moffre

2024-01

LOVE them. Personal AND Professional. Something that is lost in today's world. Great service. Very responsive and have helped answer all my questions.

Ken French

2023-08

Stay away!! This is a terrible company, poor service, and outrageous price hikes. I previously held a policy with the same agent for full coverage/high deductible for approximately $90 a month. I took my car off the road for a few months due to being in between jobs (3-4 months) I called to re-activate the same policy with no changes and was quoted literally double, $183 per month!!! Rate increase of 100%. No new incidents, accidents, or tickets. When quizzed, I was told "rate increases in New York." I was then informed that there was a 3 day underwriting hold before I could go to the DMV. What?! I needed the car right away for a new job. Any other time in the past, next day service for having active insurance. I adjusted the coverage to drop the collision and comprehensive and the price still came in higher at $98/month. I feel unprotected. As I needed the car, I simply agreed to it without a lot of time to shop around. Then, a few days later after registering the car, and getting plates, to my surprise, they shipped a bluetooth beacon for a drive safe program. This entails bluetooth on my phone as well as location services. This is a huge hassle and battery drain on my phone, plus having to have it plugged in to charge the battery. The agent "forgot" to tell me about this and did not mention that I would have to use this program to get the quoted price. When I called to inquire, the agent tried to raise the price on the policy for not agreeing to be tracked for acceleration, braking, cornering etc. I asked for a manager, and the agent failed to do a transfer saying nothing could be done. I ended the call. This sounds like bait and switch - told one price, service on the phone, then because of their incompetence, I have to end the drive safe program, and then pay the increase in premium as a result. State Farm is going to lose a customer for this kind of non-sense. Is this how they treat all their customers? This agent/company deserves this review as it is 100% truth. Terrible service. I will be changing insurance, ASAP.Update after owner response: I did not agree to the Drive and Save discount, you even stated it was a training issue with your staff, so that makes you a liar as well. The quote and policy were issued on the phone, and then you point out the fine print after. I paid for the policy before having a chance to review the documents and the agent knew this. The agent included the discount without my express permission, so that is saying one thing and doing another. Anyone would question almost a $600 increase over six months. The agent failed to point out a tracking device in my vehicle which I would never request or ask for. I posted my terrible experience with State Farm, as well as your terrible service (and expensive). I find you extremely rude and I stand by my review and experience 100%. Train your staff to communicate and do their job properly before you raise the price by double and by 100%. You blamed everything on COVID-19 and a number of other factors. Take some responsibility and accountability.I filed a formal complaint with State Farm regarding your deceptive practices as well as initiating an underwriting review. The second level support agent at the corporation customer service used the terminology "deceptive sales practices" - pull the recording.

Mike Kerwin

2022-05

Lindsey went above and beyond like she does for every customer that calls or goes to her State Farm office! She was able to help out a mutual customer (two hours after closing might I add!) after saving them $50 per month from her competitors! It’s not always what you know but who you know! Lindsey treats everyone like family and will do everything she can to help you out with your insurance needs! I highly recommend her and her staff to anyone that’s in the market for auto, home or life insurance! Thanks again for your help Lindsey! We appreciate your hard work and dedication!

michael mattice

2023-05

Amazing agent! She really knows her stuff and absolutely tries her best to get you the best rate. I am so happy I called and now I have State Farm for auto insurance (was with progressive). I HIGHLY recommend giving Lindsey a call. Your checking account will thank you!

Brianna Braren

2023-05

Lindsey saved me well over $150 on my insurance. 🙂Everyone in the office is always friendly & it’s always a pleasant experience & interaction . My only regret is that I didn’t switch much sooner! Would definitely recommend!!