Sally Beauty

3.2 (22)

150 Harte Haven Plaza, Massena, NY 13662
(315) 764-4081
stores.sallybeauty.com

Claimed
Beauty supply store
Barber supply store
Cosmetics store
Cosmetics chain offering brand-name beauty products & supplies, including salon equipment.

Service options

  • In-store pickup

Reviews

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Josh Oakes

2024-03

My wife closed her credit account with them in November of last year after paying off the balance owed and they just keep tacking fees on her account. We only ever went there one time. Now after 4 long phone calls and being hung up on 3 times we're still getting charged more and more for absolutely no services... Must have a loophole on how to legally steal money from people. Absolutely no help with the phone calls. No one in my family will ever shop there again. Recommend noone else does either unless they pay with cash only.

Jacob Gee

2021-05

I came in Sunday February 7th wile traveling back home with my fiancee, I was looking for a few things and not used to the layout of this store so I asked the employee working there and she completely ignored me wile she was on her phone. I continued to get her attention and I continue to ask her the location of this product which she wouldn’t even show me where it was. After looking around the store I found it but the service was terrible. If I could rate that young girl for her customer service skills it would be 1/10 at least she could talk, she wouldn’t give me her name, was on her phone 95% of the time, sat in the back room acting as if she was trying to ignore me, Never will I walk back in this store ever again!

Sergey Barsukov

2018-05

Came in there as usual to buy the 128oz of acetone. Some lady claiming she's been there for 4 years telling me she can't sell me it because I'm not a beauty professional?!? Then she goes and turns around and sells me the 16fl oz. When I asked her the legal reason why she can't sell me it and her answer was "it's a chemical". Last time I'm coming back there.

Casondra Arquitte

2017-05

I am completely disgusted when I go into the store and are ignored for about ten minutes while the cashier talks to another customer about her jewelry business and then gives me false information. If you don't know the answer then say "I don't know" or find out the information! Don't give me false information.

Joe Delaney

2018-05

Terrible, My gf went in there and nobody has a clue what there talking about and and one of the employees told her to end up bleaching her hair when it didn't need to be. Absolutely terrible and something needs to be done.

Steve A

2023-05

Employee that looks like Miss Trunchbull is so rude but I’d be mad if I looked like that too

Dawn D

2022-05

It smelled like cigarettes so bad in there disgusting. Then I smelled like it when Ieft there. 👎👎

Darien Temper

2020-05

Amazing customer service, very knowledgeable of products, always getting new products, decent priced also

Shyanne Durant

2020-05

The women that was working gave me a developer for a blue hair dye that said not to mix with peroxide. The developer had PEROXIDE in it. It turned my hair green!

Carolyn Poirier

2019-05

Great place that always has the right stuff on sale that I need for my hair.

Justice Montoya

2018-05

New associate for the store and happy to help anyone! :)

Brenda Hanson

2019-05

Awesome., my favorite place

Carolynn Pearce

2019-05

Very helpful employees!

JoAnna Saunders

2019-05

Great selection for the area

Eric Messina

2019-05

The lady at the Sally Warehouse was fantastic thank you very much.

Opening Hours

Monday 10 AM-7 PM
Tuesday 10 AM-7 PM
Wednesday 10 AM-7 PM
Thursday 10 AM-7 PM
Friday 10 AM-7 PM
Saturday 10 AM-7 PM
Sunday 11 AM-6 PM

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