4.3 (211)
138 Harte Haven Plz, Massena, NY 13662
(315) 764-1371
local.biglots.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Joelene Curry
2023-12
Great place to shop but it used to have a stronger selection or I would have given a strong 5 stars
Penny Wilson
2024-02
Have alot of different food items. Have a variety of items..some are in limited quantities as this store buys out discontinued items from other places. Prices are good.Store is very neat and clean.This store is always very organized and the aisles are never cluttered with boxes of freight!
Kim Perry
2023-05
Though the store is clean the prices are way to high for what you get. One piece of furniture is higher than the same one at a big box store. The two employees would rather walk around talking about their relationships than do what they are paid to do I waited at the register for 10 minutes for one of them to check me out and there was no one else in line. Big lots has really gone downhill.
tina Foley
2024-02
Better products , cleaner store then old one , just better all the way round.They also added some furniture and beads, chairs by Brodhill .
Mama Bear
2021-05
Went in to check out some garden stuff. Found a couple planters that will be perfect..and grabbed a big bag of garden soil. I couldn't lift the bag to my car and the nice lady cashier was exceptionally helpful and got a nice young man to assist me. Kiddos today for superior customer service..will definitely come back to your store♡
Jeffrey Clute
2023-05
Customer service is really great here. They are always helpful in friendly. The product selection isn't always there though
Collin Burlingame
2021-05
Fun I was so excited I found a blue hat thunder tumbler RC car color black year 2014 which it was and old stock it works awesome. I thought I was going to half to order it online and eBay because they didn't make that style any more but I found a few 2014 black RC car s there.
Belson Herne
2023-08
Very clean store n associates were very helpful
Cory Fraser
2022-05
Continue to carry really nice products that I can only get from this store. Practically my entire living room and bedroom has come from here as well as nearly all my holiday decor. Something for everyone of all ages here.
Carrie Burnor
2023-05
This store has a lot of good things in it for really good prices.
Bruce Nichols
2023-05
Very nice small and not outta the way nice place they have it all even nice furniture
Robyn mcgregor
2023-05
I won't comment on this let's just say had horrible experience with store and nothing got done to who was involved in the issue.
Zalo
2022-05
Knowledgeable associate assisting me with my purchase only strike against them is no variety on grills
C Review
2023-05
I like going to this store because they are constantly changing their items.
easterlywhitedove1
2021-05
I really like Big Lots. Easy to find what you need. Prices are great especially when on a budget. The people who work there are very friendly.
D K
2019-05
Very clean and staff was very helpful. Staff carried out my furniture and loaded it for me. The front cashier was cheery and got people out quickly.
Dorothy M.
2023-05
Big lots is my go to place for furniture. They have a nice selection and prices for almost any pocket
Tim Brown
2021-05
Newly renovated and expanded. Good selection of furniture, housewares, and patio decor. Just don't go expecting super high quality.
Brenda Hanson
2020-05
Great employees you don't have to wait to check out very eager to help you to find what you need I went actually rated a ten
Marlee Barse
2019-05
Good service. Helped immediately. Questions answered.
Clarissa Rochelle Kent
2021-05
The staff was friendly and helpful, the place was clean and tidy, the shelves well,stocked.Definitely recommend ⭐⭐⭐⭐⭐
Carolyn Poirier
2019-05
Very reasonable price on their items. Bought some nice lawn chair cushions for a fraction of the price anywhere else.
michael Grogan
2019-05
Love the remodel, wish they would expand and do that with our plattsburgh store. Staff very friendly and helpful
Kevin Whitney
2021-05
Bought 2 recliners on sale. Excellent price and the group g he right out to my truck.
Kaylee Bond
2022-05
How can you tell a customer “I can’t sell you this I’m saving it for my friend she wants it!!” You’re supposed to sell the items not hold them. Very ashamed of that worker
gordon ashley (SAshley)
2019-05
Store is nice and clean, able to get down isles easily. Staff are helpful and pleasant 👍
Karen RichieRaymo
2018-05
Love this store, never know what kind of great deal your going to find!
Lynne Douillet
2020-05
As far as,store goes really clean and nice,as far as. Manager and crew they are not not capeable of handling situations should all be fired
James Donahue
2023-08
The staff here is incredibly helpful.
Mary Martin
2023-05
Looking for a magnet curtain rod. They didn't have, I have to order online
| Monday | 10 AM-9 PM |
|---|---|
| Tuesday | 10 AM-9 PM |
| Wednesday | 10 AM-9 PM |
| Thursday | 9 AM-9 PM |
| Friday | 9 AM-9 PM |
| Saturday | 9 AM-9 PM |
| Sunday | 10 AM-9 PM |
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