Mountainside Medical Supplies Store

Jack Walsh

2020-05

I received a multi item order a few days and I am pleased, but for one issue. The I.V. fluids that were received.Of the items ordered were five 500 ml Normal Saline I.V fluids for infusion. Four of the five I.V. fluids are set to expire in February 2020.That is about seven months away. One of the I.V. bags is set to expire in January 2020.My experience with I.V. fluid producers is that any newly made I.V. products have a two year shelf. Such brands as "Baxter" and or "Braun" These I'.V. fluids so close to the expiration date. Should have clearly been posted on the website. Allowing the consumer to make an informed decision. I would have not ordered these items even for $9.95 per I.V. bag.In good faith, I've contacted the company and was sent a return authorization number, but not a shipping label. I've written two emails requesting a return shipping label to send the I.V. fluids back.There has been no response to my request for a return shipping labelas of the writing of this review. 16 May, 2019First of all the items were shipped free of charge. In turn, I expect the same courtesy for the return shipment. Second, I did not ask for"Short dated" I.V. fluids. and would have never ordered said items.I'm not the one at fault here and will not pay for mistakes that were initiated by Mountainside Medical Equipment.To have the five 500 ML bags of Normal Saline shipped back toMountainside Medical Equipment is going to cost $23.40 USD.That is nearly half the purchase price of the I.V. fluids for $50 USDA cost that I'm not willing to accept. Given the genesis of the problem.My point here is, if Mountainside Medical Equipment is not even willing to do the right thing on the simple and small issue as this. I will never trust them on any significant issues nor deal with this company in the future.The photos below are the I.V. fluids I, received on 14 May, 2019The expiration dates are clearly visible on the I.V fluid labels.I stand by the written statements above as factual.Mountainside Medical Equipment had their chance to do the write thing.To resolve this issue and that time has passed.

Josh Jaajaa

2024-01

They canceled my order without explanation or compensation. I do not recommend.

Hana Nutty

2022-05

Have purchased various products from this company before, I really prefer purchasing local so it’s easy to call and stop at the store front for pickup. This call was probably the most pleasant employee I’ve dealt with! I was a little particular as this order was being shipped to me vs my normal pickup. The gentleman’s name I can’t recall but he placed my order for the item I requested and kindly suggested a new product that I hadn’t known of. I received both items very quickly and LOVE the mountain ice that he suggested I give a try. He was very knowledgeable and patient with me. Employees via phone can make or break my future purchases, and mountainside has 5star customer service!

Michelle P.

2021-05

Best service ever! Great prices. My husband had cardiac bypass surgery and was using a suction device In the hospital . He was being discharged in 3 days and wanted something similar at home. The Mountainside Medical rep recommended a reasonable priced device and had it shipped to the house in a few days at no charge. He was very knowledgeable, responsive and empathetic to our situation. I highly recommend them.

Hans Ege Wenger

2024-04

Fantastic service from Greg! Quick and flexible.

Karen Weaver

2023-05

I had ordered the wrong item. Called up for return info. Person who answered was very helpful & friendly. My new order arrived within the wk. Also got a very good price on this order. I would recommend buying from this website!

xiongya wang

2020-05

Great experience ordering supplies from Mountainside Medical Equipment. Online ordering was easy, shipping was fast, my order was correct, and customer service is friendly. Prices are very competitive. They have a wide selection of supplies. I will definitely be a repeat customer. Thank you again!

Flor Larios Art

2020-05

The hand cream I bought says in the description is light scented but contrary to that it is very strong to the point that not even after washing my hands several times the smell still there. This company just blame the hand cream makers and do not take any kind of responsibility not even for $4.99 value item and I would have to spend about $10.00 on shipping both ways to get a refund of the item only. They put themselves first and then costumers. Mountainside people "Always remember that you have competition' and you will start loosing more in the near future. Update: Thanks for the full refund.

Sam D. (Баба Яга)

2019-05

I have been using this company for General Medical supplies for several months now and I'm quite pleased with the service I received. Each time I place an order, it is promptly sent out. If there are ever any questions with an order, a simple phone call was met with courteous staff who are eager to answer questions and resolve issues. I plan to continue doing business with them for as long as I can. Keep up the great work.

Ron Nutty

2017-05

I was ordering for my elderly father who needed a product immediately upon the release of a care facility. Gregg guided me through the correct purchase and kindly suggested the best shipping to get it to us as fast as possible. Will continue to order only from mountainside hoping every customer service rep is as helpful and kind during the crazy holiday season as Mr. Gregg was to me.

Hope Drury

2020-05

Ordered a burn cream which WOULD have been helpful to get within a week after having a nasty burn. Package didn't arrive until two and a half weeks later. But they returned it instead of calling me due to an "address error." Immediately emailed them asking for them to resend it. It's been a month and no package nor follow up. Greg was the person I was in contact with. This was also long before shipping was taking awhile and before any stores were closed.

Richard Guerra

2015-05

The items I ordered at "Located" in another warehouse. I called to find out why my order was taking so long to fill and find out that they don't actually have my items in stock and they have to order them from a distributor first. Apparently that is the norm for a lot of their items. If you can wait 2 weeks go ahead and order from them. I can't and resorted to ordering from another company. Meanwhile I am out supplies and patient appointments had to be postponed.

Beth B

2019-05

I order medical supplies for my cat from Mountainside Medical Equipment. I get 5 items for the price I pay for one locally. I got a cute thank you card from them. I highly recommend Mountainside Medical Equipment. My medical supplies came in the mail quickly. I would give 100 stars if I could.

Bonnie Lemke

2019-05

I absolutely love dealing with Mountainside Medical! Their customer service is timely and professional. I always receive exact, correct orders and have been getting dental products from this company for years.

Amy Karam

2019-05

So glad I found this company. Happy to do business with disabled service veteran. Thank you for your service and sacrifice. Every shipment has been prompt. Excellent inventory, pricing and customer service. Looking forward to placing more orders soon :-) THANKS!

An Da

2019-05

I purchase pet supplies through Mountainside Medical Equipment and have always had good results. Great customer service is a hallmark of their company. The shipping is fast and the products are great.

Lizabeth Winn

2023-05

Amazing ! Ordered an ointment for my eczema flare up and it saved me so much hassle instead of going to the doctor ! It came very shortly and My flare up was gone within a couple days . Thank you mountainside medical for making it so easy !!

Lauren Muir

2020-05

I’ve ordered several times from Mountainside! They’ve never disappointed with fast shipping, unbeatable prices and always offer great sales! Highly recommend

R Walker

2023-05

Going into my 4th month of buying needed supplies for homeless ministry. Can't beat the prices anywhere! I think they must have a heart for the homeless. Thanks, guys :)

Kathy Hank

2019-05

I was looking online for an antiseptic product that has been around for over 50 years. None of the major retailers had it but, Mountainside Medical did! In stock and on my doorstep in 4 days. Will definitely use them again!

Brian

2023-05

We at Free Cable Tattoos love Mountainside Medical. Always quick, efficient, and excellent customer sevice!

Cleanzspa Cleanzspa

2021-05

21 yr retired Female veteran wanting to support another veteran business, Ordered Empty IV bags by accident and tried to ship them back and the cheaper price was $26.00. Called and asked for a once shipping label only to be shoot down by a rute, harsh tone female who replied "WE DON'T DO THAT" when I said I wouldnt be ordering from them again, She said "OK' and hung up on me!P.S, I've written two other reviews in my like and this gives me great satisfaction knowing that I can save a customers money. Buyer beware!!!After posted, Greg the supervisor reached out to me and offered a pre-postage mailing label and full refund. he also said he would address the issue. Im very, very happy because i do like their products and prices.Thanks you Greg.Sherry

Tim B

2015-05

I purchased a $109 wrist brace from Mountainside. When it did not arrive as advertised, I contacted customer service. It was apparent from the start, that I knew more about the brace I purchased then their customer service rep. After several emails, and a few misguided attempts to try to cover their advertising error, they just quit responding to emails. I was able to purchase the missing piece for $6 elsewhere. I hope they find that this inexpensive piece, that was clearly supposed to be a part of the original brace that I paid for, was worth the future profit of my business and the negative review. Worst customer service I've experienced on the web. Should have paid more and bought from Amazon.

Heather Osborne

2022-05

I ordered blood collection supplies and paid from them, but then they emailed and said they could only sell them to dictors offices. Why not be honest when doing business with poeple? I dont like wsting my time with online companies who seem to get your business one time and then move on to the next sucker.

Nancy Wadsworth

2023-05

Everything I have ordered from here I have received promptly and was exactly what I wanted. Great place to purchase medical supplies.

Maureen Mone

2018-05

Great company!!! Received my order sooner than expected - AND I received an AWESOME thank you note for my order - so refreshing to have received that. I will continue to use them as in our world today - there is not enough "thank you"!!!

Tommy Dolan

2018-05

Mountainside is a great company to work with. There was a mistake on my order (hey, everyones human!) and they fixed it immediately. I always rate companies based on how they fix things when something goes wrong, and Mountainside did a great job!

webyourstuff1

2017-05

This is for customer service only. I have not received my package yet.I have been trying to get some supplies for 2 weeks. Just now managed to get my order placed.I was paying with Paypal. The payment was not going thru. I called paypal. They told me that my payment was going thru fine, it was being rejected by Mountainside. I tried numerous times to put thru the payment. I then tried numerous times to contact Mountainside about the problem. No reply. Absolute silence! Certainly not interested in my concerns. I just decided to try putting it thru one more time. Magically, my payment went thru.To me it is an oddity that a business doesn't care that a customer is having trouble sending money!

Sarah Dalros

2023-05

Great prices and our package got here insanely fast! We'll definitely order again in the future. Veteran owned business! 💗

Sean Jones

2020-05

I purchase my cats IV administration set from them. Just placed and received my 2nd order. Placed order on Dec 26th and received on the 28th! Super fast service and great prices!