PetSmart Grooming

2 (4)

3865 NY-31, Liverpool, NY 13090
(315) 652-1627
stores.petsmart.com

Claimed

Pet groomer

Offshoot of the pet store chain focused on grooming services, including nail & ear care.

Accessibility

Wheelchair accessible entrance

Reviews

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Judi Stevens

2024-02

Never again, my senior cat who is difficult and we warned them over and over, got there, they did one paw. Stopped because she hissed and said she was biting. Someone named Tanya called because I had contacted corporate, all she did was make excuses for the poor service. If your single cat groomer thinks they will never get scratches as a cat groomer, they need to not be doing cats at all.

Devin Jeran

2023-06

I googled PetSmart and clicked on the location closest to me. The hours are listed as 7am-9pm every day. I arrived at the store and walked in the automatic sliding doors at 8:57 and was immediately accosted by an employee asking how I got in. (I told her that I walked to the entrance and the doors opened.)When I asked if the store is open she scoffed that technically yes but they can't operate the registers until 9am. No problem I can spend those three minutes finding what I need.I approached the register with my three items at 9 and was rung up by a guy that was stocking shelves near the entrance. I pointed out how the website hours could cause confusion and he immediately whipped out his phone to 'prove me wrong' and argue about how it's the grooming with different hours even as I tried to explain my process of searching 'PetSmart' on Google and clicking on this location. I then had to ask HIM to sign me up for an account to get the offered discount for my items.I think this branch needs some customer service training. I'll be shopping at CountryMax down the road from now on.

michael rittenhouse

2023-05

The Cicero petsmart store is the worst They refuse To price match any of their competitors They are the only petsmart that I have been in and do this I will never shop at the store again because They don't care if you pay more for the same product as anywhere else around them

Stefan Bojko

2023-05

They always take care of my dogs nails and do an awesome job.

Opening Hours

Monday	7 AM-9 PM
Tuesday	7 AM-7 PM
Wednesday	7 AM-7 PM
Thursday	7 AM-7 PM
Friday	7 AM-7 PM
Saturday	7 AM-7 PM
Sunday	8 AM-6 PM

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