Furrever Friends Pet Boutique & Grooming Salon

dava clausen

2024-02

My dog was so clean and well cut after his grooming session he smells so much better then before and he had the best groomer, Layla. We will definitely be coming back here!

Erin Harrington

2024-04

Took our cats for lion cuts today and Layla does BEAUTIFUL work- they’re the freshest cats in all the land. I heard nothing but nice things about the interactions my husband had with staff, and scheduling with the front desk staff was efficient and lovely. The signature scent Furrever Friends uses is great; this is the best grooming our cats have had! Our Ragdoll gets too stressed when brushed at home and we can tell he’s content and comfortable even after a big outing like this. We’ll be back!

Tee Tee

2024-05

Clean place, friendlystaff, i had my cat groomed by layla and she did a amazing job!

Fan Duel

2024-02

Confirmed my appointment by calling me the day before and the day of and then i bring my animal in for grooming service and they refuse to do him because his vaccine expired a little over a month ago.. while I understand rules are rules they were willing to break them for my other dog that had an appointment 2 days later. Needless to say I’ll never be back after this foolishness. In my opinion the groomer was running behind and just didn’t feel like doing her job. I’ll go back to Carms in baldwinsville I’ve never had an issue with them

Joanna C

2023-12

Pretty great place. I love that I can stay there with my dog while she has her services done. They did miss her dew claws when trimming her nails, I had to go back once I noticed and was still charged full price for their mistake. The dew claws were so long that it actually cracked and broke within a week of her initial appointment, I can’t believe they didn’t notice when doing her nails.

Terry Longo

2024-02

I have been bringing my 9 month old Shih Tzu Patches here since I got him. The girls there are excellent and treat him with care. They always do a excellent job in cutting his hair exactly how I like it. I recommend this place 💯 %Thank you to all the girls who take excellent care if him.

C White

2023-05

Jess goes above and beyond taking great care in grooming my little monster. Sammys a bit of a handful but she somehow has the magic touch so my little guy is like putty in her hands! He absolutely adores her and literally is jumping up and down when he knows we’re going to see Jess! Before I even reach the village of Liverpool he knows where we’re going and gets so excited! She does such a fantastic job in trimming him and cleaning him up he looks photo ready when I pick him up! Can’t say enough good things about her and the salon. Just fantastic!

Carly Eichelberger

2023-05

Absolutely amazing boutique. I recently moved back to the area after a 5 year absence to the same quality and customer service I remember. Baxter can have a lot of anxiety at the groomers and everyone there is so patient and compassionate with him. I can not express enough how top notch this boutique is. Thank you to your amazing staff!

Mary N Brust

2021-05

My Yorkie-poo always came home exhausted or crying after her grooming appointments. She spent 2 hours with Maryellen and she had a very different experience! I am so grateful to Maryellen for giving Lilli the cut I requested. Lilli looks adorable, her hair is clean and soft, and she was not traumatized by the experience. I hope to make this business a monthly experience for my dog. I will also be requesting Maryellen’s services for Lilli. I will also be recommending this business to other dog and cat owners. Happy Holidays!

Courtney Trainham

2022-05

Brought my lab there for grooming and a deshedding treatment. I am amazed! I can pet him without hair flying everywhere, his fur is so soft and he smells wonderful! I highly recommend.

Shannon Gallagher

2023-05

Fantastic Dog Groomer. They are very attentive with my pup. She always comes back with a consistent cut and smells great :)

Deborah Taylor

2023-10

I’m really surprised anyone would give this place higher than a 1 star. As far as the quality of the service on my car it was fine. But the customer service from start to finish was horrible!!! Went to Liverpool location. Never been there before. Was aware of price range $80-$90 over the phone the girl said which is fine Walked in and greeted by the girl that worked oct 1 around noon (told my son who picked up the cat to get girls name and he forgot. Had him get our cat because I couldn’t be treated so horrible again) no hello. No welcome. No smile. Asked for rabies vaccination. Gave her tag and papers with receipt. She said sarcastic “its only on a receipt!” So ok I let that rudesness go. She asked what I wanted done I explained his hair cut about halfway than what he has now. She said rudely he doesn’t get cut he gets shaved. I mentioned I didn’t want his hair real short being shaved. I don’t understand how they groom cats. Never been there before. So I asked her to explain what shaved means. RUDELY she says with eyes rolled she explains it again. I said ok. Then talking prices…I asked about what would this cost. She said $100 . I mention the girl on the phone said between $80-$90. She didn’t like me saying that and sighed. I asked her if she could go over the different prices with services. She said them extremely fast so I asked her to repeat. She was so rude I finally said I’m paying good money and told her she’s being rude. She kept saying she’s not upset as she stared at me with daggers. I told her yes she’s being very rude. Once again she wanted to keep arguing. She rudely said nail and ears are always included in our services. (I don’t know anything about their services before). I finally said what service I wanted and how much. She told me and I said ok because I just wanted to get out of there. But made sure she said price and that doesn’t include tax which is fine but the way she said it was the meanest Bottom line……it was awful from start to finish with this girl. Wish I had her name. I told my son to get a name and he didn’t. As I said I had to call my son to get the cat for me. That’s how bad this woman was! I will drive to another city for grooming before I ever step foot in there again! Don’t go! This woman was evil and treated me so horrible. We deserve respect and friendliness when spending that kind of money!! Hope the appropriate people see this. Not sure if this woman was owner but I sure hope not because with her customer service maybe to others as well the company would go down the tubes. The experience with her is one I’ve never had at an establishment that’s how bad it was. ANYONE FROM THIS HORRIBLE ESTABLISHMENT DO NOTTTTT RESPOND TO MY POST!!!! Can’t even stomach reading anything you he Abe to say. One more step from you and I’ll go higher!! BBB for sure!

Ellen Cunningham

2023-10

Ziggy has been groomed many times in the 4 years since I adopted him. The haircut by Lalya is by far the best ever. She did a super job.

Wendy Pridmore

2023-05

I recently inherited my Mother-in-law's Shih Tzu and after having a bad experience with her previous groomer, I found positive reviews for Furrever Friends. They fit us in relatively quickly and on the appointment day, they listened to my concerns (her fur had grown very long over the winter and got a little matted in the leg area and she has moles that have been buzzed by the previous groomer 😔). We chatted about what I wanted and what they could do for her and when I returned, I was definitely please - her cut was very well done and her fur is softer than I've ever felt it! We'll definitely be back!

Jenelle Dennis Keyin

2023-08

I have brought my now year and a half year old Cavapoo here since she was a tiny pup! She is very skittish and shy with anyone who is not in our immediate circle at home. Daizey is comfortable here despite that and always comes home looking perfect no matter the groomer ❣️

Tammy Knight Holbdy

2023-05

My baby boy (Alpha) is looking so handsome with his cut the ladies are the best. Before and After pictures

Wendy Andrews

2022-05

Courtney did a great job with my little Bella. And she was happy when I picked her up, which is good as the last place I brought Bella she acted afraid when I picked her up

Louis Klapper

2022-05

They always do a great job! They are VERY flexible with pick-up and drop-off, they always take amazing care of my pups, and leave them nice and cute and clean. How do I know how good the care is? As anyone who owns dogs will tell you, they are VERY obvious when they don't want to go somewhere, barking, running in the opposite direction, etc.When I bring them in for their grooming, they run in the door, happy to be there, and always seem delighted to see their groomer. Great place, great people, great grooming!

Keith Halsey

2023-10

Fantastic place! Friendly, great with pets, my dog loves going to get his nails done! I have been there going on 3 years and the only place I will go

Amanda Kunzinger

2023-05

Incompetent and frustrating. Waste of time bothering with this place. They tell us to bring rabies vaccine proof for my 2 cats. When we get there and show them the proof they tell us they have no idea how long a rabies vaccine is good for and that they can’t take our cats since both rabies were from last year and they’re unsure. If a valid rabies vaccine is a requirement shouldn’t you know how long it’s valid for??? (Neither cat is due for rabies yet btw. They are both up to date on everything.)

Rosemary Cranston

2022-05

Today was the first time I used their services…I was. Impressed by the cleanliness and friendly staff…they took the time to know my fur baby and discussed how I wanted him done…I can’t recommend them enough…

chad wright

2023-05

Very friendly staff that make you feel welcome and a part of their process; as they are hard at work at their craft right in front of you when you walk in. It doesn't get much more personable than that!!! Thanks and this Furrever Friend will keep coming back with my pup Hex!

Tyana Holly

2022-05

I moved here last year and wanted to find somewhere local. Since the first day I’ve taken my buddy, they’ve always done an amazing job and he comes back so happy and loved!

M K

2021-05

They did an excellent job at making my doggie feel comfortable. This is the first time she ever came back from the groomers smiling and not in tears hating me. The groomers were very friendly and ready to answer all my questions. My favorite part is that they were honest about any problems they had cutting her hair and why it possibly may not be perfect. I'm glad they worried more about my dog feeling comfortable and happy then doing a flawless job. I will definitely bring her back here!

Tina Berger

2018-05

I brought my mother's cat in today for Sheena to groom. I warned them the cat was fractious and not afraid to scratch and bite. The staff assured me they were experienced with this sort of thing and not to worry. It took a half an hour just to get him in his cat carrier - I was worried he would shred to staff to ribbons!Let me tell you, they really did an amazing job. I can't imagine how they escaped with their lives, let alone trimmed his nails. I'm so amazed I had to get on and write a review. He looks beautiful - his coat is fluffy and white, mat free, and they got rid of his fleas.I wish I could give them 10 stars. They were professional, friendly, clean, experienced, and everything you want in a groomer. Plus they have so many cute products, even sizes for my 100 pound puppy! Love them!!! 👍👍👍👍👍

C C

2021-05

Have had our three cats groomed here a few times now. Excellent service and excellent grooming. Sheena gave baths to our three cats today and gave them the special Argan oil shampoo. So great for their dry coats and they all smell and look amazing! Great place, great professionals! Will continue to bring them here!

Terry Tuper

2023-05

I showed up on time, with the required rabies paperwork I made a special trip to my vets to get. Was told they did not have hot water and I could reschedule next week. A call to save me the trip would have been nice. Don’t waste your time, book elsewhere.

Erika O

2019-05

My second snow dog I’ve brought here!!! They’re super patient and do an AMAZING job. 11/10 would recommend.

Bob Thomas

2022-05

I have an older 12 year old lab. After years of corporate experiences they decided that he was to old and refused to groom him anymore even with a letter from the vet that he was just fine to groom. But corporate grooming is all about getting you in and out with little regard to the animal. I only wish I would have looked for a mom and pop shop sooner.The staff here went above and beyond my wildest expectations!I highly recommend Furrever Friends!!!If you want it done right and I SAY LOOK NO FURTHER!Seriously a+ established.Sincerely Robert and "Cody" Thomas

Dotsie Cyriacks

2019-05

I would never recommend you to take you pet here.I personally brought our golden doodle in where the staff checked his coat prior to grooming and agreed he needed to be shampooed extra which you did indeed charge me for. At no time did the staff state he was badly matted. Niw my dog has severe abrasions and the owner want to state he was matted and undernourished. How dare you as an owner make a statement . This dog is the best dog anyone could have. He is active and definitely not malnourished. The average weight for a medium golden doodle is 30 to 45 pounds. For your information Bennie is 38 pounds. So when this owner is now playing veterinarian is stead often a taking responsibility for damage and pain caused by obviously inexperienced staff , think twice before using their services.I have had Bennie there before and have had recommended friends. My initial call to them was to make them aware what they did to my dog and why they did not say anything when I picked him up.That is my concern an anger towards this establishment. The owner should think twice if he cannot handle a customer asking why they cut my dog causing large abrasions. Again Shame on you. And you will here fro. Me again.