Pets Warehouse

OldSchoolgirl

2024-02

Very good people! I am writing this review based on great customer service I received from Julia on the phone and in person. I called looking for fish food (clams on a half shell) that there has been a shortage on getting anywhere. Julia called her warehouse and got me 2 bags delivered to the store for my puffer fish who will not eat any other brand. She also held them for me overnight because we had a storm. I picked them up today and Julia is just as nice in person. I am so grateful! There is a nice guy named Joe who works in the fish area we chatted and he is awesome! They will always have my business. Thank you again!

Kira Fogarty

2023-08

The BEST place for cheap plants and fish! The store itself is very clean and the tanks are so beautiful, plus they always have a big variety. all the staff are welcoming and helpful!

Dale Bostic

2024-04

The product I ordered was out of stock. They let me know and gave me options, all of which was reasonable. I choose to wait on the item, which is difficult to find and has a long lead time. They promptly notified me when it was once again available and it came in rocket mail. Quality costumer service.

Vinny Dileo

2023-05

This has been my LFS for years. They always have a very wide selection of saltwater and freshwater fish, as well as anything you could possibly need for your tank. All of the workers there are very nice and extremely knowledgeable. I also shop here for food, treats, and toys for my dog and 2 cats. Their shelves are always fully stocked and prices are usually lower than anywhere else I shop. If you're in the area I definitely recommend stopping by.

Alexandra Seitz

2022-05

Really happy with the plants I ordered online. I was worried about the shipping being affected by this extremely hot weather. All the plants made it and are healthy.I'm especially in love with the red tiger lotus!The colors are amazing.

Veronica Ellis

2020-05

Needed some plants for my tank and couldn’t find the ones I wanted anywhere locally. I had never heard of PetsWarehouse before. The shelter-in-place order has limited my movements and forced me to make mostly online orders for my fish tank needs. I have an LED blue light for my tank and wanted some artificial plants that would appear to “glow” when the lights were on. They were reasonably priced and the ordering process was easy. My only issue is that I needed some Paraguard as well and it was half the price on Amazon so I asked for a price match. They asked for the link as if they would verify the price but came back with a response that they were notifying Amazon about the highly rated seller’s price. Wasn’t a deal breaker but was disappointed with that outcome. Shipping was quick and my items were packaged well.

Donna Vasquez

2024-02

I Love this place they have so much stuff there. And, I love the cats they have there. They always put a smile on my face.

Beth Knotts

2023-10

I couldn’t have been happier with the service I got. This was a small, online purchase and they went above and beyond to make sure everything worked out well. These are the kinds of places we need to be supporting…you won’t get this service, kindness and caring from a big box store or Amazon. I am so grateful there are still places like this around!

Helen Torres

2023-08

Words can't describe how awesome this place is. They never fail with satisfying their customers. Whatever we need as a business they got it or if not they will go above and beyond for the customers. As a business owner I've been shopping here for years and the level of their professionalism and keeping the customer happy is always 100%.Tina is a doll and I wouldn't know what to do without her. Thank you and your company for always doing the most for us and your shoppers.

Ana Haynes

2023-08

I drove about an hour to get to the pet store. I was looking for a fish tank, a corner bow tank. Unfortunately, they didn't have one. However, when I walked in, I was greeted by a pleasant welcome. The two young ladies were knowledgeable and very helpful. I decided to purchase some fish. It was worth the hour 🚗.

Emily Mann

2018-05

Guys... save yourself. Go somewhere else. Seriously.I placed an online order on Dec. 18, 2017. My card was charged on Dec. 21st and the items arrived on Dec. 27th. Upon arrival only 1/3rd of my items were correct, 1/3rd of the items were out of stock, and the remaining 1/3rd of the items were not as pictured on the website or the invoice. I contacted the company immediately through their website and got the most condescending response that was not helpful in the least. My refund was not issued until OVER TEN DAYS after my order was charged and shipped. When it finally was refunded, all the items that were not received were not refunded. I contacted them again and they checked their records just to find that they had incorrect records and needed me to send them a picture of my invoice which stated that it would be refunded. THEY DIDN'T EVEN HAVE CORRECT RECORDS OF WHAT WAS ACTUALLY SHIPPED TO ME. What kind of company is this? While communicating with them further they refused to say that their items were misrepresented online when the picture they have ONLINE AND ON THE INVOICE do not match the item received. Can someone please explain to me how having an inaccurate picture of the item described is correct? Anyone? No? Didn't think so. I would have never ordered these items had an accurate photo been on the website. Also, when you check out you are charged shipping based on weight and size. Well... 1/3 of my items weren't in stock so they obviously weren't shipped which would mean my shipping should have been reduced... Do you think I saw a refund for that? Nope. The company wanted me to pay for return shipping and even have a 20% restocking policy because "It is because I didn't like the item". No... IT IS NOT THE ITEM PICTURED ON YOUR WEBSITE! It has nothing to do with liking it or not, it's an inaccurate item. Their staff is so unprofessional and rude, not to mention disorganized. (They literally had to ask me to send them pictures of my invoice because their records are so bad). Save your time and just contact your Credit Card company to resolve issues instead. Dishonest and irrational.*Have pictures of what was received, what was pictured on the website, what was pictured on my invoice and all the emails / communication between the Pets Warehouse and myself.As you can see from their replies on bad reviews they are very defensive, lack integrity and do not value their customers.Go toreseller ratings for more horror stories from this company. Clearly something needs to change.

Ella

2023-06

This is my favorite pet store to shop at. All the staff are friendly and informative, and the store is clean and well stocked. The manager Samantha is very sweet. She helped me the other day pick out a dog food brand that would work best for my senior dog who has a sensitive stomach. I always appreciate everyone’s help every time I come in!

Laura O'Connor

2023-06

I read about the new corals Pets Warehouse in Lindenhurst just got in & decided to stop by. They are quite beautiful & I highly recommend going by & picking some up for your tank. You won’t be disappointed 😁!

Glen Nelson

2023-11

Very nice and very interested in helping me with my orderGreat place to shop.

Paul Perrone

2022-05

This is my favorite pet supply store. The store is always well stocked and has the best prices on fish and dog food. They have a great selection of both salt and freshwater fish. The fish are always healthy and the tanks are clean. I frequent the store on a weekly basis and always have a good experience. The staff is very knowledgeable, informative and friendly. Highly recommended!

Denise Cataldo

2023-06

Took my grandson to the Lindenhurst store today to look at the fish.They just got beautiful corals in. My grandson loved the colorful corals and we added them to my sons tank.GC

Carlos Morales

2023-12

Loved it, clean, bright, and inviting. family friendly, and knowledgeable staff...

John Labasi

2022-05

Great selection of saltwater fish! Best I've seen on long Island. I drive a half hour just for the fish. Prices are also excellent compared to other fish stores! Highly recommend for aquarium fresh and saltwater!

Jon Smith

2023-05

Save your money. Ordered frozen food from them, order came defrosted with no dry ice in it at all, the box has writing on it saying 2lbs of dry ice. Spent $20 to have it ship overnight and this is how it get sent. Wouldn’t recommend them to anyone. Sad cause I work for a fish company and could of have good Business. Basically impossible to get in touch with anyone. Order from another company this one isn’t worth the time.

Ryan Cherry

2023-05

The store was clean and well stocked with both freshwater and marine fish, plants, and coral. The employees were very patient and friendly with me and my son.

JZ AutoSpa

2023-05

very clean and well kept great employees and customer service they made it very easy to find what i was looking for and they were very welcoming, i usually don’t leave reviews but this establishment stands out among every other pet store on the island. i will only come to pets warehouse lindinhurst😃

Barry P

2023-11

This store has everything! Friendly staff too. My new go-to pet needs store!

Joseph Lienau

2019-05

Good selection of fish and plants. Large selection of dry dog food, including some harder to find higher end brands

FamousEuphoria

2020-05

70% off price advertisement on store window display is not true!!!!. I bought 2 items from them and any of those items was less priced.

Jordan Adt

2021-05

I do not recommend ordering online. I had placed my order June 21st and was told I would not be charged until it shipped, I was charged two days later. I still have not received any confirmation that it has been shipped. I have emailed them and sent them two messages through their website in the past week, I have gotten nothing back. I called this store and was told quickly that I have to call another phone number to inquire about online orders. I have now called this number given to me twice, only for it to ring for two minutes then the call failed both times. I only give two stars because they are the only place I was able to find that sells a replacement top for my bearded dragon's tank.

Brian Whoo

2019-05

They were much better before. Seems like their stock on fish and fish supplies have dropped. The staff has changed and not the most welcoming when you go in or even have questions. I used to go in weekly now I go in maybe every other month and that's only cause I need something in an emergency. I travel an extra 10 miles to go other stores now.

Gail Carelli

2020-05

Online order placed 10 days ago and still hasn’t shipped. These are not rare/hard to find items by the way. I tried to cancel my order because I’d found the items elsewhere and was told I’d have to pay a 20% restocking fee because I didn’t cancel my order within 24 hours of making it. There are way better online aquarium supply stores out there that ship fast and don’t charge restocking fees. Don’t make the same mistake I did.Ok, I’m amending my previous one star review to three. I had to place a second order with the company as they were the only source for a particular product I was looking for. This time the order was promptly shipped and I must say, very well-packaged.

Nicole L

2020-05

Great online order! After reading negative reviews, I was nervous to order from Pets Warehouse, but they were the only one that carried a replacement piece for a hamster cage that I needed, so I took a chance and ordered anyway. I had no problem with my order. The piece, and other items added so that I would meet the $10 minimum, arrived in just under two weeks. There was no damage and everything was perfect. I'm glad I ordered!

Albert Diggles

2023-05

This is the second time ordering from Petswarehouse. Both times the order for Natures Logic goes through and they send an email stating it will ship within 24-48 hours. Then both times the next day I receive an email saying it is on back order. The first time I never received a response stating Natures Logic was back in stock. They need to learn the concept of inventory. If you are out of stock the transaction should not go through like any reliable internet site does.

J H (JHRecce)

2019-05

I just have to say that this was an extremely fast turn around. I needed a 46 gallon bowed aquarian tank glass lid. It was the best price anywhere by the way. It has perfect fit. The order was submitted and immediately processed over the weekend, and made it to me a business day later. I just found the pet ware house by looking for this specific tank lid need, a fortunate find. Thanks for the great price, delivery, and product.