Walgreens

Fábio Campanati

2024-03

I had an outstanding experience at Walgreens in Liberty, NY, thanks to Crystal at the pharmacy cashier. Her exceptional customer service and attention to detail made my visit seamless. Crystal's friendly demeanor, efficient service, and willingness to assist truly stood out. I appreciate her dedication to providing a positive customer experience, making Walgreens a reliable choice in the community. Thank you, Crystal, for your excellent service!

Michael Weintraub

2024-04

Post the correct hours for pharmacy. My wife needed to get her antibiotics. Went there 8am to pick them up and was told the pharmacy did not open untill 10am. Asked the manager to change the hours on website because they show 8am. Told them I'd be back after work to pick it up. Unfortunately the idiot didn't let me know they close at 6pm. I showed up at 630pm only to find out the closing time posted 9pm was incorrect as well. This pharmacy is the worst. There are two others in liberty with better hoursMy suggestion to anyone is use the other pharmacy

Tri Guy

2024-02

I’ve been biting my tongue and given this pharmacy (HORRIBLE PHARMACIST SAMANTHA WALTON)chance after chance and I am DONE! Never in my life have I met a more unprofessional unhelpful simply useless person especially in that profession… she sincerely is useless… when she is filling RXs she’s loud and obnoxious screaming everybody’s business through out the pharmacy… look i don’t have enough time to document all her shenanigans or lack of respect for the title but telling her techs about being accused of doing cocaine in the back by another customer tells you all you need to know about her and the pharmacy she runs…

Duncan Hutchison

2024-01

We lost Manor Pharmacy & Harris (hospital) Pharmacy in one week with all Rx's going to Walgreens who have the worst customer service. Corporate businesses screw the customer. Healthcare in the richest country on earth? A (very bad) joke.

Lyfe Rodriguez

2023-06

My second attempt to pick up medication after a surgery. The pharmacist an coworker were extremely rude and nasty for no reason. Debra and staff need to brush up on her customer service skills , the other staff member was just hostile with her threatening demeanor and slamming things around her . I was told the medication was in stock and it would take about ten to fifteen mins. After that time passed my wife asked how much longer and then we was told the medication was not in stock and to come back tomorrow in such a nasty tone. I could only imagine how many people they do this to every day. You have to do better Walgreens

Sara Herrmann

2023-08

Everyone saying that it’s impossible to get through on the phone is 100% correct. However, I use the pharmacy regularly because I take several daily medications, and the staff is always friendly and helpful. I briefly had no health insurance when I changed jobs and my previous job made a mistake and terminated my insurance too soon when I was due for a med refill (and still entitled to insurance). I still had to pay out of pocket for my meds (not the pharmacy’s fault), but the staff took time to look into the insurance issue and help me get a discount so I didn’t have to pay as much. They always contact my doctors on my behalf to get refill scripts before I run out of my meds. Being a Sullivan County resident who wasn’t born and raised here (and personally knowing some of the other reviewers), I’ll say that some of these reviews are typical Sullivan County drama and should be taken with a grain of salt.

Cynthia Lowitz

2020-05

So I had really hoped that when Walgreens took over RiteAid that the customer service and the store/pharmacy would improve, boy was I wrong. I'm not sure, but I honestly feel as if they only have 1 phone in the whole store and maybe only 1 person that can answer it. I've been placed on hold waiting to speak to someone. While you're on hold they tell you every 3-4 minutes that everyone is busy and will tell you what number you are in the que... I have sat on this phone for literally 1 hour and counting.... as the 4th caller. This is rediculis! On top of that the people in the pharmacy are extremely disorganized. No one seems to stick to one policy, it changes based on who is working and if you mention that to anyone they get very nasty and unprofessional. And to make matters worse I have had them tell me my medication was ready for pick up over the phone but when I got there was told I had to wait and was stuck their for over 30 minutes before I could get my medication and get back to work, resulting in my being late and getting written up. And they have taken over so many of the pharmacy's up here there is not much of a choice. They really need to get themselves together, maybe do a complete wipe out of their employees in the pharmacy and hire all new people and implement a policy that everyone adheres to.

Greg Avanesov

2023-05

Do not answer calls for a very long time and then phone call gets dropped.. Called 5 times in a row phone call got dropped 5 times.. on the 6th time Someone picked up.. I asked when can I pick up my prescription... provided name and date of birth.. She said to hold.. She came back on the phone telling me that there's no medication for you!! What type of medication!?? I told her. She said Hold on... and then guess what...???.. Hung up the phone!!! I called more times after that for about 15 mins and everytime phone call gets dropped .. an hour wasted on the phone without any results

Sandy Hollis

2023-05

Pharmacist are great, but support staff seem unmotivated and unhappy. They do the bare minimum to help, so very sad to see. Also, the pharmacy closes from 1:30pm-2 pm for lunch which is fine, but this is not listed on their website plus the website allows people to schedule appointments during this time. Bad, bad, bad!

Adam Johnson

2021-05

This is the worst pharmacy and pharmacist you will ever deal with. They will not answer their phones. After sending my wife 30 miles to get a prescription filled, their pharmacist said their phones were down and refused to use a cell phone to call in a prescription. Literally could care less about helping people. It is amazing a larger corporation doesn't check to see they have aa store with nothing but one star reviews. This is also a heart medication I need to stay alive...great to see how much they don't care.

Danny Ladenhauf

2022-05

I have a prescription called in 3 days ago. Today I waiting on a very long line and when I finally got to the window the clerk looked it up and said it wasn’t ready. I asked why not and he said he did not know. To note, this gentleman was the only one working a two person window. On a so called fast tract for prescriptions and the other for scheduled covid vaccinations. I noticed a pharmacist and 3 assistants working with him and seen a closed sign for the drive up window. Why would any employee make people wait especially the elderly when they can clearly see people waiting. This place is beyond horrible and someone needs to make a site visit from their corporate office.

U.F.A. Vids

2023-05

Absolutely ATROCIOUS wait times for the most basic prescriptions. I’ll heal naturally over time before they could fill a pill bottle.. Was told to call ahead to check on prescriptions and I sit on hold endlessly. This place SUCKS

Lisa P

2022-05

My husband and I went in to our local Walgreens in Liberty NY to pick up a few items today and found everything We had on our list was in stock. A sales associate, Leslie, was very helpful in helping me locate things and was very pleasant. Also the sales associate who rung us up was also pleasant. Thank you.

Chani Nussbaum

2022-05

Terrible experience, I waited on the phone for about 1.5 hours until I finally gave up. I drove down to the store and the only response to my question was, "The pharmacy department is closed today", and this was not a pharmaceutical question. I can't believe Walgreens is still popular with this kind of service, I'm hoping that's because there are better branches out there somewhere.

Kathy Valentine

2022-05

I no longer use Walgreen pharmacy.. they never have all my scripts at the same time and even though I opted out of the million text today saying some of your meds are ready..the pharmacist is slow. Drive through was slower .I took my scripts elsewhere that's a - ⭐

Alanna Bierstine

2021-05

Since it has changed from Rite Aid it is impossible to get through to the pharmacy you have to wait on hold for at least 30 minutes usually longer and it just repeats "we're sorry our staff is answering other calls please hold on and we will be with you shortly" every 10 to 15 seconds inbetween hold music....it's the most annoying thing I have had to listen to while on hold especially since it's a lie because they wont be with you shortly. I am switching pharmacies! Literally the only thing that I like is it has a drive threw that is the one and only good thing about this pharmacy.

Tracy Irwin

2021-05

I love how the people that live in the area all year don't seem to matter. Now that summer is over they have decided to close on Sundays. So I guess we have to make our schedule around when they want to be open for the people who live here. Yet in the summer they have extended hours. It has gotten worse since Walgreen has taken over. I had way less problems when it was Rite-Aid. If it wasn't for the fact that it is close to where I live, I would find another pharmacy.

Ryan Thompson

2022-05

Extremely long wait times to get basic prescriptions to get filledIt has not improved since Walgreens took overI will stop using this pharmacyI was on hold for 15 minutes to try and see why A much needed prescription has not been filled

samantha damms

2021-05

If I could give a rating of zero stars, I would. I put an online order in for over 600 4x6 photo prints. I received an order confirmation via email, telling me I could pick my photos up later in the evening. I went to the store to get them only to find out that they were never even printed. The clerk told me he couldn't find the order in the system, even though I gave him the order confirmation. He then told me to go home and resend the order- it took me over 2 hours to send it the first time- that's a lot of photos and a very pricey order as well! I ended up having to cancel the order. I have seen the negative reviews about this store, but ultimately decided to give it a try because it's close to home. NEVER AGAIN. I will ultimately end up ordering from a reputable online photo service.

Marion Decker

2020-05

The worst phone refill system I have ever encountered!! I’ve tried on two occasions to get a refill and can not reach them. The first time I tried 5 times to get through with a recording saying they’re sorry staff is busy assisting other customers. Now today my 1st call I waited an hour and 8 minutes. Now 2nd call 44 minutes on hold with recording saying 1 caller ahead of me for last 20 minutes. Still on hold as I type this!! I will probably be switching pharmacies

Concerned Citizen

2021-05

Impossible to schedule a Covid Vaccination. There web site is HORRIBLE. If you attempt to call instead, no luck because impossible to update your phone number listed on your Walgreens account. The BUREAUCRACY is appalling. If you call store directly, they tell you to go online or through the phone process which leads to further frustration.

Margaret Friedman

2023-05

pharamacy is super complicated to even speak to someone over the phone. I spent 1 hour, and then THOUGHT I filled out the on-line appt correctly, but when I arrived they said I "was not in the systsem". Grrrrr

Thor Ochsen

2023-05

If I could give zero stars I would. These people are lazy. They never pick up the phone. They always get prescriptions wrong. DO NOT USE THIS PHARMACY

S B

2023-12

I have no problems with Liberty Walgreens store or pharmacy.

Josh Fischer

2022-05

One of the better Walgreens out there, I come here, there's always somebody who smiles to you, they're happy when you're emptying the shelves, what I love the most is that clearance shelf I always find something to grab from there combined with their rewards program, that's like a toy store to me, with their good music playing, I can just walk around the aisles and then to the beat of the music, when the ads about covi pops in, that sucks big time.. stop with that bs, I understand these corporations pay good for these ads but why annoy customers.

Private User

2021-05

Would have zero starred this Walgreens! Zero stars for the zero service at the pharmacy. Waited 15 minutes just to pickup a script, mind you I left after the 15 minutes without a word or any acknowledgement from the 3 people behind the glass in the pharmacy. The guy that walked out with me had been there a half hour. No phawks given at this Walgreens.

Kayla Marie

2022-05

I seriously wish I could give zero stars! Trying to call to refill a prescription and got hung up on 4 times! I could hear someone pick up the phone and hang up, this place is a joke.UPDATE: 8/6/2021, They still suck, and hang up when you try to call, waited for 45 minutes just to be hung up on, this place should honestly be closed down. -Worse Pharmacy around-

Jeff Johnson

2020-05

If I could give less than one star I would. I have tried to call 4 times today.....NEVER spoke with anyone....i hung up after 49 minutes of listening to the recording of how my call is important yet they are helping other callers and will be with me shortly.....then i hung up after 35 minutes and after 42 minutes and this last time i was hung up on after holding for 20.

Thomas Vandunk

2023-05

Was on hold over 2 hrs called someone at the front to see what was going on at the pharmacy and was placed on hold and they never came back long story short 1st and last time I do any kind of business here

Mckenzie T

2023-05

Made an appointment to get vaccinated, still waited an hr until after my scheduled appointment time to actually receive my vaccine