Kew Gardens Animal Hospital

Aizada Ibraimova

2024-04

We had a very bad experience with this place.We brought our cat to this vet clinic in a bad condition. The doctor ran through tests for 3 days.Dr. Sharkawy was unprofessional. He never gave us a call for the final result as he promised. We had to run back and forth for 3 days to hope that we were going to have a final diagnosis to start a proper treatment, but unfortunately it never happened.We spent lots of money for the useless tests and we still don't have any diagnosis.On the end my cat was dying . The front desk told us "not to come ". We were terrified and speechless.After all the struggles, we had to take our pet to a different clinic to put him for sleep because he was dying , he was in so much pain.It's very unfortunate, when your pet is dying and they refused to take our calls , so careless treated us this way.

Jennifer Borst

2024-03

I will never forget the day I was out of town and the people of Queens and Kew Gardens animal hospital saved my sweet Gizmo after he had been lost by a friend watching him. The vet techs and doctors truly care and are amazing at what they do. I’m eternally grateful for everything they did for Gizmo. Below is a captured moment of when my neighbor picked Gizmo up because I was way out of state…I’ll never forget. Thank you all.

Mohammed Labib

2024-04

A heartfelt thank you to Dr. Shark at Kew Gardens Animal Hospital for promptly responding to my online chat and saving my cat. Dr. Shark's friendly demeanor and expert advice were invaluable during a stressful time. Their dedication to animal care and genuine concern for both pets and owners are truly commendable. I am forever grateful for their kindness and professionalism.

Megan

2023-08

I only chose the best for my cat and this was the one I trust for my baby’s medical treatments at reasonable prices. Dr. Shark was with us all the way to the end with caring and professionalism. The nurse manager Tenzin and nurse Stephanie were also the most compassionate animal-lovers. All other doctors, nurses as well as the front desk personnels made me feel that they truly care about pet like a human. Very grateful to have this outstanding veterinarian facility for my fur baby!

Ali Shaker

2024-02

I recently had a fantastic experience there. The staff was not only professional but also showed genuine care for animals. The facility was clean, and I appreciated the efficiency of the services provided. The veterinarians were knowledgeable and took the time to address my concerns. Overall, I highly recommend for their excellent care and welcoming atmosphere.

Mi Hwa Kim

2023-05

This place is simply amazing. I know searching for a vet for the first time can be very stressful journey and after reaching out to a couple of places around the area and i decided to take my puppy in to this place.As a first time puppy mom, I was very thankful how patience the doctor and staff was. Didn’t feel rushed at all. They answered all my questions and concerns. They were very caring and honest throughout the entire process. Didn’t push for an unnecessary tests or examinations. Process was very solid.Big kudos to the manager Tenzen, she is simply an amazing human being. She was very kind and made sure everything was/is ok and even returned my call to explain the process in detail. Very caring and honest ❤️I am happy to find the home-vet for life for my baby Mochi 🐩 overall great experience!

Tova K

2024-04

First time at this animal hospital. Dr. Ray and Jacqueline are great! I will definitely be back.

Muhammad Shahnawaz

2024-03

Clean place ! Whole staff is very cooperative .I had issue and misunderstanding with them but I’m very glad and appreciated that they have contacted me and resolve my issue .I really appreciated their humbleness .tech and doctor was very nice and they took care of my cat very good .Thanks For Showing respect and care towards customers and their pets !!!I hope my cat don’t need to see vet , but if he does , definitely going to them .

stephanie paniagua

2023-09

Thank you for saving Thor, my family and I couldn’t be anymore thankful!****** I recommend this place to anyone. It’s a hidden gem in Queens. They also take emergencies! Emergency fee was only 95$. They don’t do anything you don’t approve financially and are very transparent and knowledgeable. My pup was hanging on by a thread and he is now at home recovering thanks to them.

Santana Brown

2024-02

I brought my dog Doobie here,for a check up and shots! The staff was so good at keeping him calm. He had his shots without incident. I would highly recommend to anyone who wants a nice easy environment for their pets to come see them!

constance andrews

2024-02

Nice staff. Just a little to much money for a senior on ssi. But everything went well. My little dog needs dental work and I'm having a hard time looking for a place that can work with me on a payment plan. But very nice place.

Liana Fernandez

2024-01

Overall the staff is great, kind and care. Doctors went over and beyond to try to save my dying dog. While he passed anyway they made one of the most devastating moments in my life an ounce easier. Only negative is the wait time. Carve out several hrs for your visit.

Sadia Ahmed

2023-11

After a terrible night at blue pearl ER , where they didn’t even lay an eye on my baby, I brought my kitten at the kewgardens hospital . Thankfully I was able to get an appointment the following morning. The overall wait time was reasonable and didn’t feel long. The entire team was compassionate. Dr. Ray was amazing in listening and explaining the procedure and steps. He gave us options for X-ray or medicines first. We chose to try medicine first. Our baby ate after more than 24 hrs within 2 hours of the first medicine and became active again.The office was clean and welcoming with other nice pet parents waiting.Being a first time kitten owner , it’s been nerve wracking but the the great team in the hospital was able to help us through it.Best part? They are open even after 6pm :)❤️❤️❤️❤️❤️ lots of hearts for these people with compassionate hearts !

ocean ergün

2023-12

We took our dog here, my daughter is friends with the owner's son and they are a great family. Took care of our puppy and helped us with everything. So kind, understanding, and a homey place. Truly recommend— We will be coming again incase of anything with our furry friends.

Jenna Pearsall

2023-05

I loved our experience here with our two cats! They got us in very quickly and what I loved is they listened to our concerns and we didn’t feel rushed. They also handled them with care and the assistant to the vet was petting them with love to make sure they felt calm. The prices were more reasonable than what we experienced in uptown manhattan when we lived there. Overall, very happy we found them!

Kaitlyn Routh

2024-04

Not only did Dr. Shark save my cats life by catching his bladder crystals, he also called the day after surgery to check in with how *I* was doing after seeing me such an anxious mess. Bless that man and this hospital

M V

2023-12

I can give them five stars because they really are professional and caring . Vet & Nurses are great. Was my first time, but unfortunately Im so disappointed in regards to the prescription (Med) cost; specifically when you don't have insurance.Some of the medications were charged double price or more. For example: Anti Diarrhea Gel usually cost $20I was charged $55 just like other meds.I love my baby his health is what's matters, but they should consider and give people options.

Rinah Arzan

2024-02

I really like coming here for my dog's health issues!They have walk-in hours so you can always get your check-up when needed. The staff is friendly and helpful, the care is thorough, warm, and they really take good care of the animals.

Rebecca Romoshan

2024-03

The Dr.s are wonderful especially Dr. Botros, who is very kond and knowledgable and caring, but the staff is horrible. The staff is rude when picking up the phone, scheduling appointments, and sending the client home with medication.I left the first time because of the staff, and now I will have to do the same because of the staff.

Jhosu Rodeigeus

2024-02

The nurses and staff helped me throughout my journey with my baby. And all his surgeries he is now safe and healthy now. Thank you so much ❤️.

Cecelia Lee

2023-05

I brought my rescued cat Reagan with an open bite wound to Dr Botros. The wound was so severely infected that it smelled like “death”. It was thought that the leg would need to be amputated due to its grievous state. However, Dr Botros performed an emergency procedure the same day and saved the leg. Cat Reagan is now walking and standing on this very same leg, still recovering but coming along nicely. Reagan’s life would have been a different one if Dr Botros wasn’t there to do what he did and as quickly as he did. I highly recommend this practice and Dr Botros! Thank you Dr Botros from the bottom of my heart!

Barbara “Barbie” Agostini

2020-05

This place was fabulous! They were so kind and caring to our cat. They knew what they were doing and did everything to help! The next morning they actually called me to check up to see how my cat was doing. They didnt overcharge and didnt charge us for things we did not need. Both the vets and vet techs were very knowledgeable and made my family feel comfortable that we were bringing our kitty to the right place! Will definitely reccomend and will continue to go here!!

Mohamed Elmeghawry

2024-02

I'm consistently impressed by the efficiency of the service without compromising the quality of care. This animal hospital values both your time and your pet's well-being.

H Davis

2023-11

Dirty facilities, extreme wait time, weird about releasing my cat’s medical records, negligent with my cat’s (expensive) treatment!!! Do not go here!!My cat started showing signs of an ear infection and I worried ear mites could be the cause, so I brought my cat in to this animal hospital to be seen. This place had pretty good reviews online, so I made us an appointment. On the first visit, it took a couple hours to be seen even though we made an appointment. I do understand that it’s a clinic that sees emergencies and wait times can vary, but what could’ve been a 1.5 hour vet visit max was 3+ hours between wait time, treatment and billing. Anyway, the appointment itself was maybe 15 minutes out if that time. The patient room itself was not clean. Maybe they wiped the main counter off, but there was dust and dirt and animal hair *everywhere*. My cat’s treatment ended up being over $175.00 and they didn’t actually look at any swabs for my cat’s ear under a microscope. They said if it didn’t go away they’d biopsy his ear. They didn’t send me home with a receipt or description of any treatment information.Made a follow up appointment and waited 2.5+ hours to be seen for yet another 15 minute appointment. The doctor we saw looked in his ears and told me his ear canal was clean, and that there was nothing there. He wiped around the effected ear and said it was just excess ointment (this didn’t make sense to me in the moment, because the other ear was clean and fine, while the other had an obvious brown discharge yet again!). I asked him if he was sure because I thought it really didn’t look normal, but he insisted it was the ointment. Then, he said my cat’s teeth needed cleaned (something NOT mentioned the week prior during our first appointment when they said he was in great health) and quoted me $400 for a cleaning.I payed for the second appointment and brought my cat home. I look in his ear and sure enough it was dirty, and there’s discharge that is obviously not the clear ointment. Also, my cat is an indoor cat with a clean home. Even if there was some debris in the ointment, there is no cause for that much gunk! I called that night to make an appointment with another clinic in the area because I felt something was not right. Side note, when I called and asked for medical records of that first visit so I could let the new clinic know what they put in his ears originally, they were very weird and difficult about giving me access to the appointment information. They still have not send it my way.We were seen at another clinic today, and firstly, the level of cleanliness and professionalism was different by leaps and bounds. We were seen within 20 minutes of appointment as new clients, the facilities were super sterile and the vet and assistants were very kind and thorough. The doctor there took a look in my cat’s ear and agreed that something was not right. He was also surprised that long-lasting antibiotic ointment was put in his ear without a test under a microscope. Our vet took a swab of his ear to test himself. Low and behold, my cat has a fungal infection and not a bacterial infection in his ears, and received an incorrect and expensive treatment. He was prescribed an ear wash, daily anti-fungal and steroid to help with comfort since his ear had become irritated from lack of proper treatment. Also, my cat’s teeth are in wonderful condition and we were recommended to simply brush his teeth more often. No $400 cleaning needed at the moment.In conclusion, my cat’s condition went untreated for an extra two weeks because of the negligence here, the hospital as a whole was not very professional about communicating wait times or clean, they were weird about sending me our records (which, frankly, makes me suspect they probably didn’t keep any), they tried to have me spend an extra $400 on a procedure not even needed at the moment, and the nearly $230 and 5 hours I spent here could’ve gone towards the $250 I spent at another vet for accurate and efficient services. Would not recommend going here.

Janet

2023-12

Thank you Dr. Shark for your attentiveness and care! He caught a tick disease on my dog that could have easily been missed. I appreciate him taking the extra time and caution

rose 111

2024-01

Our dog passed away suddenly a few weeks ago and we brought her here the morning of. The receptionist/assistant- I think her name was Jessica- was extremely sweet and kind throughout the entire process. She made an extremely sad situation a bit easier to handle that day.

Maria Piedrahita

2023-09

I’m very grateful I found this veterinary care for my fur baby! She had her dental cleaning done and her eye skin tag removed here. The vets are great doctors, as well as the assistants. They listened to all my concerns and assure me that everything was going to go well. The receptionists are also very nice ladies. They made sure to clearly explain everything to me and answer all the questions that I had regarding the procedures. This is only the first day she had her dental cleaning and she’s happy/being herself. Thank you Dr. Botros & Dr. Shark for actually caring about our pets😀👍🏼 I will continue to take my pet here! Highly recommended it to all of you looking for veterinary care. Prices are also very affordable and I love that they take walks in for emergencies. ⭐️⭐️⭐️⭐️⭐️

ali rafeeq

2024-02

I'm impressed by the expertise of the veterinarians and the personalized attention given to each pet. A trustworthy and caring animal hospital that I recommend to all pet owners.

Ahmed Medhat

2024-02

Kew Gardens Animal Hospital is a haven for pets. The compassionate care provided by the staff reflects their genuine love for animals. Highly recommended!

Erica Liburd

2023-12

The staff at Kew Gardens Animal Hospital are welcoming, organized, and informative. Scheduling appointments are easy and clear (I’ve been to vet offices that were less organized and systems weren’t updated).