Charles Department Store

Bruce D.

2020-05

Awesome family owned country store, my favorite place to stop in and I always walk away with something I love. Quality clothes, accessories, small appliances, shoes, gifts, back yard bbq and furniture; brothers Dave and Jim are super-helpful and knowledgeable. Services include knife sharpening. Located in the center of Katonah, do not miss this gem while browsing other stores.

Lilian Rosenberg

2024-04

Love the family and store! Great selection

Rachel Colwell

2023-05

I LOVE this store!! Kelly is amazing and has such great taste. This truly is a one stop shop for men's, women's, home and footwear. I will definitely be back here soon!! Great brands, great store layout. Charles Department Store is the best!

Rich

2023-12

Great store when I lived in Bedford hills, bought clothes and a ducane gas grill!

Alyson Miller

2021-05

Ordered a present for my sister in law from Charles Dept Store, and could not be happier with the experience.Easy to find what I needed (sold out so many places!), easy to place the order. I added a note that it was a gift and requested they not include the price, and almost immediately after I placed the order a real human being emailed me and asked if I needed any other services, since it was a gift.The order was shipped incredibly fast, and arrived today in perfect order (SO fast!)Just fantastic and such an easy experience from start to finish. Highly recommend.

J E

2023-05

Great place, Kelly is super helpful. I needed service for my BIG GREEN EGG, and Kelly was terrific.The service she provided made it worth the trip.

Michael Bogin

2020-05

There are not enough good things to say about this store. Family owned business for generations. Genuine personal customer service from folks who love what they do. I buy most of my men's clothes here and much of my houseware. There's no point comparing prices with Amazon; I don't even bother. If you want to have great towns to walk then you should be keeping places like this alive by shopping there. Experience what really makes this country great and go here.

Timothy Barefield

2015-05

Can anything be perfect? Can a store be perfect? Does it matter? Yes something can, and yes a store can, and yes it does matter. Charles is the perfect store. The people are wonderful, always helpful and always positive, but not in a manner that is false or forced. The layout of the store is great, organized, but not too much so. And the products….unsurpassed in selection and quality. I want everything in the store. Oh, yes, and once I purchased something and it fell apart a few years…yes YEARS later…they returned it to the merchant and replaced it with a better product that I still use to this day more than 10 years later. Can a store be perfect. Charles Department Store is proof that the answer is a resounding yes.

Ronnie Razzaque

2019-05

Went in today to repair or purchase a coffee machine , repairing the machine was a better option. Kelly not only explained everything to me but also took care of shipping and wrapping the machine to go for repair. Outstanding customer service. they took really good care of me , Thank you Charles dept store team.

Ilene Marcos

2020-05

The best place to find any kind of kitchen gadget, great cookware and reliable small appliances. They also have a beautiful selection of clothes and shoes. Awesome customer service, we've been going for years!

Gino S

2020-05

At Charles Dept Store there's always something special to wear, to cook with, to make a special gift... Very friendly and helpful, old-fashioned personal service. That's what makes Katonah so appealing.

Quintin Mueller

2023-05

Store is good and employees are amazing people. No wonder it has so many great reviews.

Elizabeth S

2020-05

Great for finding tools needed for the job. Also a great place to find an odd cute gift for birthdays, christmas, or whatever! Cute store, staff is helpful.

Peter Frumkerino

2015-05

Great store. All about customer service. They are experts in every product that they stock. They stand behind all the product that they carry. Very honest. They are my go to store for BBQ and cooking.

Chris Kelly

2020-05

I love Charles Department Store, especially at Christmas time. They have terrific merchandise and great customer service.

Andrew Haight

2017-05

The staple of Katonah. You will always find something you didn't know you needed until you walk in. Truly embodies the spirit and amicable nature of Katonah.

James Walker

2021-05

Great little store. A nice variety of cooking, clothing, and other items.

Richard Dupree

2022-05

Clean, organized store. Owners are awesome and friendly!

Mary Harris

2017-05

What a great store!! Great staff, great owners! A family store that has stood the test of time!

Robert Reilly

2018-05

Charles is an old-fashioned department store selling only quality items. It's our go to place.

Robert Reilly

2018-05

A true gem. Charles is an old fashioned department store selling quality merchandise.

Karl C

2021-05

Wonderful establishment with high quality wares and excellent employees. Cannot recommend Charles enough!

carolyn vento

2019-05

Jim and his staff are amazing. Its a terrific general store!

Susan Thorkildsen

2019-05

Shopped here in the 1950's-1960's. Friendly welcoming then . Kept up it's tradition . Super place to go.

Geoff Provan

2019-05

A wonderful family run store that really cares about their customers!

Renee Donow

2020-05

Well. Used to enjoy visiting. Staff socializing instead of helping. Rude when asked a question

Wylie Graham

2019-05

super nice folks here, clearly very knowledgeable and thoughtful about what they stock

Janet Lee Carpenter

2019-05

I Love Buying My Socks Here Every Year.

Joshua Silverman

2021-05

Made the shopping experience special. Thank you!!

David H (mrcool240)

2017-05

Lots of high quality Made in USA brands.