Family Dollar

Jasmine Moore

2024-05

A few weeks ago some co-workers and I went to this location to browse around, nothing more. Upon entering the store we didn’t receive any greetings but rather stares from one member of the staff who looked like she already determined in her mind that we were going to steal something. Although we browsed around for a bit we didn’t find anything that interested us nor did we really look to buy anything. However as we started to make our way out, it seems like the one woman who was watching us the whole time told the two staff members up front that we looked like we were stealing. As a person who’s worked in retail I understand completely that things like that happen but I’m also aware that there’s a procedure that you follow. Never once did you approach us and ask us if we needed assistance, you never greeted us or made us feel welcomed, and you never once treated us like potential customers. Instead you saw three young people walk into the store and assumed they were going to steal. To make matters worse I overhear the front cashier asking if we stole something in front of a customer, and the same lady staring right at us as through the door after we walked out. Please retrain your staff about customer service if they’re going to be doing a CUSTOMER SERVICE job.

Blondie Manigat

2024-04

I’m a regular customer at the Family Dollar Store near me on182-20 Jamaica Ave. Jamaica, NY. 11432 and today 3/25/24 @ around 10:45ish I entered the store to shop like I usually do and the minute I walked in I felt the sense I was being watch by one of their employees. I paid it no mind trying to focus on shopping and as i’m walking I overhear another customer complaining about feeling uncomfortable because he feels like he’s being watch. Now it’s funny to me how someone else in the store is feeling the same exact way i’m feeling right.So the customer complains and leaves the store and I proceeded to walk to a register to complain and as i’m doing so I think he is the manager because he was the only one screaming at me asking me why do I feel uncomfortable and telling me while being belligerent towards the other customer how it has nothing to do with me etc. while I was trying to explain to him that I too feel uncomfortable with the way he and another employee continuously walked by starring at me and after going back and forth I decided to leave the store and not shop instead of being screamed at and as I left the store this so called employee/manager proceeded to ask if the customer who walked out is my boyfriend and he told me to say hello to my boyfriend.Now I am not someone who likes writing reviews and I have never had any issues with the store but today I feel the need to take time out of my day to write this review because of this 5”8 or 5”9 employee with dark curly hair probably Indian or Pakistani descent responding to a customer complaint the way he did.As a manager or employee they should really teach how to handle customer complaints like these because I shop there all the time because I live close by. I have never stolen anything in my life so to be treated like this is wrong and I am pretty sure I am not the only customer with this complaint from that store.

Mariella Ramsammy

2023-12

This store has poor customer service...the price that show for the items is not at the register......plus I am still picking up stuff n the cashier Alejandra keep lookin at us ask r u ready r u ready to cashier.... Then when time to cash she just scan the items n trow it n the other side plus the app has a different price n the store has a different price when u show her she like no I can't change it ask for the manager he came n he was like that sale is finish he can't change the price keep in mine the app sale date said 11-16-2023 n I went 11-21-2023..... Also the is expired chocolate croissant so we take it n show her she stew her teeth n put it back on the rack to sell I will never come their especially the manager he can't answer y I can't get the item I see on the app he has to ask his work Alejandra what should I do........

AnimaLover

2023-05

Cashier ( short Hispanic female ) very unprofessional. Talking on cell phone while ringing up my purchases. Made rude comments to me . No customer service skills. No smile nor greetings. Checked my personal handbag to " make sure I didn't steal anything" . Meanwhile whenever I shop there, my final purchases are always over 30 dollars. I am offended . She needs to be trained in dealing with customers or work in stocking instead of a cashier

Lia Aki

2023-05

The cashier with the red braids that worked April 20th at 1pm has terrible customer service and a poor attitude that should not be working if she does not know how to display an attitude like she wants to be getting paid to work there. Our first interaction that happened 4 days prior I let it go because maybe it was a misunderstanding then today it happened again which insured me this lady has nasty customer service. When asked “do you need a bag” I replied “ I’ll have one” just like last time and she still didn’t give me a bag so I repeated myself again when she handed me my receipt with no bag once again and she replied “I asked you that last time and you didn’t reply and now today you said ‘I have one” I told the poor attitude worker that I definitely replied “ ILL HAVE ONE” not “ I have one” because clearly there wasn’t a bag on my person. I gave her the 5cent and this is where her POOR CUSTOMER SERVICE DISPLAYED. She literally THREW MY BELONGINGS IN THE BAG! To the point where she dropped two of my items on the ground beside her because she was aggressively throwing my purchased items. I know family dollar shouldn’t have high expectations especially on Jamaica ave therefore if this is the kind of poor employees this management hires than so be it. But if they think highly of this business that lady needs to be reminded of her training in customer service. I will update this once I know her name of the POOR CUSTOMER SERVICE lady with red braids , short, fare skined, cashier that worked Thursday April 20th at 1pm

Alicea Porterfield

2022-05

Quite a few useful items but the place was a MESS. Not sure if they were in the middle of stock replenishment or what but some of the aisles were impassable. Only one cashier that I saw and I had to wait at counter for quite a bit before she materialized...and when she did she was on her cell phone.Additionally, the sign on door stated masks mandatory but I saw several customers without masks and nothing was said or done. So enter at your own risk I guess.

norman jones

2023-05

Not the best family dollar. It seems to have taking a decline over a period of time. I was there just the other day ,the cash register's had went out . The line was getting long and the wait even longer.The women who i belive to be the manager seem to have a bad attitude.I under stand it took more then five minutes to service each customer. But good customer service doesn't cost you anything.

deb hu

2020-05

I had a terrible encounter with the store manager, Arlene. She did not know how to apply a coupon to my purchase. Instead of doing her job, her response was, "I am the store manager, and I don't want to do this anymore." She walks back to her office and does not come out. How is that for customer service? I never shopped at a Family Dollar store again after this.

Corey Diaz

2022-05

Wow... store doors were closed an hour early. Called up, excuse was “doing inventory”. My response was “sooo ummm”, completely baffled. Who ever was on the phone then proceeds to say “we are doing Wednesday inventory, we are busy have a lot to do”.Again another excuse, when is it ever right to close up an hour earlier for inventory? In a day of age when people are trying to get work, we have the worst manager in history running the store. Yet, they somehow keep their job. Mind you, was in the front before 9:15pm. Once again, worst employee in history. Who even tells a potential customer that??!!

Jason R

2021-05

Girl at checkout said I could not shop there without a mask then proceeded to serve the next customer who was talking on her phone with her mask underneath her chin then soon after took her own mask down uncovering her mouth & nose. I don’t see the point in this at all. Will not shop here again, they’ve lost my business

Lamont Griffin

2023-05

There prices are adding up. Yes to many high prices. You lose money in family dollar. Use to be the store back in the days. Now prices are way to high. And the product is very small.

Je suis Leslie

2021-05

You could find the smallest details for your crafts at a very cheap price. I would give a 5 stars, because of the customer service in this local. Nice clerks, but a messy place.

Brianna Ballew

2020-05

Manger was very rude to me while going thre my tough times in this covid-19 I lost my home my job , car ect... I honestly told him that I was just barrowing and honestly planed to bring it back in these times of crises as govnor likes to say we should all be there for each other and because I told the manger I know they charge 100$ for carts if they go missing and because I knew that I was willing to bring it back it was rude and didn’t try to say sorry for your situation or anything I really wish him the best because just like fell in life he can to as me being a women you could have been more kinder I even spent money in his store 100$ like wow and I have the recipe ya to prove it

Sgnpt G

2022-05

Do not shop there. Food items I bought was expired. Staff is rude, and there is never anyone there to help you even when the store is not busy. They act like they’re doing you a favor just to answer a question.

Rich Lyyons

2020-05

I just got a new cell phone and i was going though my old phone looking at pictures and i came across a recording so i went back to the store to speak to someone and You wouldnt believe this is the corporate office family dollar is the worst by far a day or 8 months ago i was there to shop for juice and few things i take to work and over heard a conversation between the i guess its the manager's talking about another manager me being the snoop that i am started recording this little man talking about a lady in the company like shes trash now im on a mission to find out who she is because i dont feel he was being truthful i dont know where i can send this recording to or if i Have to take it there but if anyone have any ideas let me know

Luke Waggoner

2023-05

Its always a pleasure shopping at this family dollar clean and well stocked.

Aseia Rahim

2022-05

I was pleasantly surprised that this store had a lot of nice household items at decent prices.

Donna Richards

2019-05

The employees of this store are rude and not helpful.Storeismessy but have great prices on some items.Used to go one a week now go maybe once amonth or less.

XiomyNY Rod

2023-05

Everything is organized prince's are decent and you find good quality

Natasha English

2022-05

Store closes hours early when I asked the guard he said it closes whenever manager decides. Used to like coming here guess I will be shopping at Dollar Tree. 🙄 This isn't reliable anymore.

LeRoi C

2021-05

This store usually will be stocked with customers and merchandise. Today it was in short supply of both. One thing that didn't change is the helpful nature of the staff

Online Store

2020-05

The Indian national as store manager on weekends is a unhelpful. He doesn't know how to help customers when an elder asked him to help with digital coupon.

Rajesh Roy

2021-05

Just like dollar tree....cheap price...gd staff...overall gd experience...but Walgreens is better if u have a card...

Darlton Lowe

2018-05

Never have the things you need, when you return to see if they do they don't. Seriously bad on products you buy from there they dont restock 🖓😤

Leesa Livingston

2019-05

I love this store. They have a lot of stuff, more than some other locations.

fannie odoom

2017-05

I always have a wonderful experience. This is my store I love to shop here.

Anthony Ramnarain

2019-05

Cashier named Angelica was extremely rude and over charged my card for items I did not purchase. She did not even want to give me a refund. Terrible customer service.

Anna chis

2018-05

Not much to offer most of the time. Wish it was well organized and stocked but unfortunately the ppl keep stealing and causes this inconvenience to the neighborhood

Tameka Marshall

2018-05

Customer service here is mostly horrible. You have to wait at the counter for someone to come many times but they are under staffed.

Heidi White

2018-05

Family Dollar stores in my area of Jamaica, Queens have no bags at two stores and no receipt paper available at one of these stores. WTH @familydollar