Staples

Rachel Zager

2024-04

Horrible customer service. There was no one at the register, so I patiently stood there waiting with my heavy monitor to checkout. An employee saw me waiting, and disregarded it. I understand if the team is short staffed, but communicating with your customers that someone will be on their way to check out your item would be nice. I made eye contact with this employee several times, understood he was helping out a long line at the package area, but yet he acted like I was invisible. Please just communicate with people who are patiently waiting to check out, that someone will be over in x amount of minutes to help. Why isn’t there someone to help out at the check out register anyways? If this is a problem, get a self checkout area. I had been waiting for 10 minutes, and would have waited 10 more if the employee at least told me someone would be checking me out shortly. It’s the fact that you don’t know how long you’re gonna waste your time and be ignored that is the issue.

Colleen VS

2024-05

Zero stars. I am annoyed by the constant, repeated requests to complete a survey, no matter how insignificant my purchase. I’ll let you know if I have an exceptional or horrible experience.

Y Jiang

2023-11

I recently had the pleasure of utilizing the photo services at Staples, and I couldn't be more delighted with the experience. The standout feature for me was the exceptional customer service provided by Julie, who went above and beyond.Julie's friendliness and professionalism were evident throughout the entire interaction. Her positive attitude made the entire experience enjoyable and stress-free.I want to express my sincere gratitude to Julie for her outstanding service. Staples is fortunate to have such a dedicated and friendly individual on their team.I highly recommend the photo services at Staples, and if you have the opportunity to work with Julie, you're in for a treat. Thank you, Julie, for your exceptional service and for making my visit to Staples a truly positive one.

Joan Levy

2024-01

I recently brought my laptop for a check. The staff provided outstanding customer service. Also this location is new and immaculate.

Amy Schenck

2023-11

I stopped into the new Staples location to send out a package via UPS. I was beyond impressed with my interaction with Julie. Her ability to interact with kindness, sincerity and an upbeat attitude was a breath of fresh air in today's world. She should be store manager and if she already is, then she deserves a raise. I will now consider Staples for more services based upon this interaction.

Cheyenne Joyner

2023-06

We went in to get some things printed very last minute for a wedding. Kylie was extremely helpful even though it was close to closing time. She was able to get us what we needed & took the time to help us because we had a lot of questions. We never would have been able to get everything done without her help. She was amazing!

Heidi Waye

2019-05

Delightful staff, very helpful and friendly. Prices are decent- selection abundant.

Kyle Abeline

2024-05

Very courteous staff, fast checkout.

Regina Randall

2023-05

The manager, JT is a Saint! He is the kindest person. He is always so helpful! Everyone there is incredibly helpful and seems very happy. We love our trips to Staples. Thanks everyone for always brightening our day.

K M

2023-05

This has adjustable height and wheels. Also available in royal blue and an ivory/light Grey. Under $100

Perry Hicks

2021-05

Amazing and so nice! Anthony in tech services was SO helpful. He doesn’t miss a chance to help a customer, was busy juggling multiple people while helping me and killing it. Dancing and singing and energetic and friendly the whole way through. Quickly fixed my problem while the Verizon store just around the corner wouldn’t even let me in or help me even when I had made an appointment in advance. Glad I went to staples instead!!

Ted Crane

2020-05

I like this place. There's a huge selection of products. OK, most of them aren't products I need or want, but it's still huge. The staff can be friendly and have often been helpful beyond mere necessity.You might think that the pricing is "discount" or, even, good. If you shop the specials, you might sometimes be correct, too. In general, though, even the specials are higher priced than you can get them online(*). Keep reading, spoiler coming up...Until the day that Amazon can deliver by drone to my front door (not soon, trust me, you haven't seen where my front door is), it's good to have a REAL store in town with the supplies you need. Sit quietly, oh tricky ones, here it comes.Staples has lower prices online than in the store.And, store policy is that, if you point out the online price, they will honor it at the store. In fact, they'll match online pricing from other legit stores. So do your homework before you visit the downtown Staples.(*) Example: 32GB USB 2.0 flash drive. Was on special (something like half of regular price) and I had a $10 coupon, as well. Final price was only about $1 below online shopping. Without the coupon, I'd have been better off online and paying shipping!

E Addy

2019-05

I usually have an amazing experience at Staples because of my love of office supplies. Today however I did not have an enjoyable time as the man checking me out was extremely slow and added $26 worth of items on to the receipt that I did not have. In spite of this very pleased with the friendliness of the people working there as at least four asked me if I was finding everything alright and if I needed help to just ask them.

Fisobmom

2018-05

Went in looking for a new printer. The employee asked if he could assist with anything. He was so knowledgeable regarding all the types and styles. Helped me pick out what I really needed vs what I thought I wanted. Very happy with my purchase and the friendliness of all the staff.

Kristi Eastman

2021-05

I popped in to the print shop yesterday afternoon, while the sales person was on their lunch break. The general manager quickly approached me and asked if I needed any help. I thanked him and told him my needs, and we both agreed it would be the most cost-effective to use one of the self-serve printers, as I had several items to copy and print. One of my documents was 86 pages long and I was having issues printing for some reason. While I was struggling with the machine, the print shop quickly went from completely dead to totally slammed. I felt terrible bothering him for help, but he willingly jumped from customer to customer, putting out fires. I have never had customer service quite like that at Staples before. JT went above and beyond the call of duty and this was hands down a terrific experience!

Matthew Zipple

2022-05

The customer service we received from general manager Rick was absolutely terrific. We ran into a challenging and confusing inventory situation and Rick went above and beyond the call of duty to make sure that we left with a satisfactory resolution. Give that man a trophy!

Rebecca VonBergen

2016-05

The staples team in Ithaca is great. They go out of their way to make sure you can find what you need at the best price. They helped me figure out how to use my printer with patience. They talk me through pros & cons of certain purchases to suit my needs. They do move the store around, like most retail places, but employees are easy to find & most of the time ask me if I need help before I have to hunt anyone down. They provide excellent customer service that is getting harder & harder to find these days.

Breanna Ci

2022-05

The customer service rep Nick took the time to talk to to me extensive regarding my multiple questions regarding electronics and was very very helpful. He provides me with a lot of useful insight and I am grateful I stopped in as he went above and beyond! Thanks so much again Nick :)

Kailey Griffin

2021-05

I had a phenomenal experience at Staples.They had everything I needed. What I liked the most was the customer service. Shantell was so swift and professional. Give her a raise!Make Staples your first stop. It's worth it!

Charles Woodard

2018-05

Staples is a good office supplies store that has for sometime included computers, printers and other electronics products. Staples has a complete range of products for the corporate office and the home office. Prices range from low cost to the high end. There are a many choices to choose from. Some may think that Staples is on the high end side, but you get what you pay for. Staples does have good quality.

Brandy Crispell

2023-12

Very easy to get all needed things

John Littfefield

2022-05

Fairly fast service. Ups there is very appreciated. Great selection of business items such as computers, printers, ink accessories etc. Prices competitive.

Mary Button

2023-05

JR in the print department went above and beyond and was very kind and courteous. Also the product came out beautifully.

Seth Rutledge

2023-11

Helpfull staff for printing, was better than kinkos

Mikel Cary

2017-05

Not helpful at all. I have bought 3 or 4 laptops from this Staples store in the past. I am having problem's downloading pictures from my phone to the laptop. The manager Did not want the tec Guy to help unless I pay for the help. Never asked if I had a service plan . Witch I do..

Deborah Rude

2021-05

Such a mixed experience...one employee made my visit bad enough to not return. Very rude and short regarding a purchase over $300. Every other employee was helpful and professional, but this one ruined the overall experience.

Kathleen Mulligan

2018-05

Ups counter can't take corporate account numbers, tells you that UPS store in town will take them. That is incorrect. I find that what used to be a great service at Staples gets less and less effective as time goes by.

Sarah Alta

2017-05

I love the deals that I get signed up for their text messaging service, and I always use staples for my ink. If you wait for their coupons, prices are great and it's worth it.

Joe

2019-05

This is my favorite Electronics store in Ithaca. Better prices than Best Buy and better sales and deals. I go there for all my computer needs and shipping needs as well.

Michael McNeil

2020-05

Very poor customer service, product selection is actually quite narrow. No reason to deal with them vs buying on-line. A great example of why traditional retail is failing.