Walgreens Pharmacy

Desiree Smulski

2023-11

I would give a negative rating if I could. The pharmacy is absolutely ridiculous and extremely unprofessional. A family member of mine had surgery and went to pick up her scripts and as of now it has been OVER 48 hours and she STILL does NOT have her medication. When we called, the pharmacy hung up. When we talked to the store manager, we were advised to go somewhere else because their pharmacy is a joke. The manager would rather turn business away than correct a clear growing problem they are aware of. I wonder if they would do the same if it were them or their family members who needed medication. Run, don't walk away from this Walgreens!

april petuske

2023-10

No one in the pharmacy answers the phone. Rude customer service when you have a question.When asked why my prescription was not filled and I missed three days on it I was told "it's because we have other things to do at this job and we're behind".My medication can NOT be cut cold turkey and the pharmaceutical staff does not care one bit.I gave over 4 days notice before I was out to fill it and they still did not care. Horrible, zero empathy, and always acts like they do not want to be there.

Jaclyn Monroe

2024-04

Hopefully you don't ever have a question. The few times I've tried to call, once months ago and once today for example you wait at LEAST 10 minutes and today I waited 14 minutes and then was just hung up on. Heaven forbid I call to see if a medicine is in stock (it's hell trying to get many control substances filled, and customer service here only makes the hell even worse)

George Kipp

2023-10

Evidently pharmacy can’t be bothered to do their job. Simple prescription of of children’s fluoride that was suppose to be ready yesterday at 10am, still not ready today 6pm. But i can wait or come back in an hour for it. The excuse its not ready, vaccinations, funny i didn’t see a line of people waiting for shots. Not the first time its taken days to get a script filled. Definitely gone down hill.

Destry Scribner

2023-10

Yesterday I called automated system to have my prescriptions refilled. I went in today to pick up prescription at 1:00 pm this afternoon and they were not ready yet.I asked the gentleman waiting on me when they would be filled and he assured me anytime after 1:30 pm. I told him I would be back later this afternoon.I went back at 4:45 pm to pick up my prescriptions and I was told by the young lady that they were not filled yet and I would have to come back later.I am completely out of my medication. Walgreens is aware of this and I cannot go back until sometime tomorrow afternoon.First I was lied to about when prescriptions would be ready. I made a trip for nothing. I am without my medicine.Poor excuses and poor customer service is not a good business model.

CHUCK RUSS

2024-01

Castleton New York A disgraceful and poorly run store. They do not have the good sense or common sense to help you properly while you are Waiting on the phone endlessly!!! You are also a Customer while waiting on the phone and deserve respect, And should be treated Nicely and efficiently.Shame Shame on Walgreens and always looking for excuses.fior weehwen they are with thait keeps you ee h onj the phone and are of no help.Thj

Kevin Harrington

2023-09

The last week of May 2023, I renewed a script via the automated phone system, so of course, I entered the script number as on the bottle. In 2022 my regular doctor sent me to a specialist who increased the number of pills from 1 to 2 a day, same medicine. I have had this new script refilled at least twice. Since there were no refills left, the doctor had to authorize the script, which was for 90 days times 2 pills, 180 total. Somehow, the pharmacy called the wrong doctor, my regular one. He refilled his old script for 1 pill a day so when I picked up the script, I noticed the price was different so I checked in the bag and discovered the mistake.I brought this to the employee's attention but she confirmed the order, I pointed out the doctor's name being wrong, told her the correct name and asked for the rest of the pills. The pharmacist became involved and by the attitude I received, this was a big problem and wasn't going to happen. I insisted by asking how, since I called in the number was the same script not refilled. When they stated a mistake had happened I thought it was going to be rectified but instead I was told to call in a refill in 40 days rather than 85. I didn't agree with this method but the pharmacist said that's all that could be done. I asked if they could call the correct doctor but they said no and also that the insurance wouldn't approve. I suggested that if the insurance company was told of the mistake that the insurance claim could be amended. I was told no. So I left being very dissatisfied. This is one of a series of difficulties we have had with this Walgreens.The first week of June, the specialist's office called and told me they had been contacted by the pharmacy & had authorized a refill. So I thought maybe the pharmacy had been able to fix the error. However, 2 weeks later I still hadn't been contacted so I called. I was on hold 2nd in line, then 1st in line but it continued on hold for over 45 minutes!When I arrived at the store, there was a sign posted that the pharmacy was closed and would open at 12:30pm, that being 5 minutes before, I walked through the store to see the pharmacy gate closed. I waited several minutes until a store employee walked by and I asked for an update, I was told it would open soon. However it didn't, so I decided to run a couple of other errands. It is difficult to understand how a pharmacy can close when it is the reason the store exists and that essential employees leave before other employees arrive to take over.When I got back at about 1:15 the pharmacy was still closed but someone was inside. When the gate went up and it was my turn, I asked for the script but was told there was none. I said the doctor's office told me 2 weeks ago it was authorized and since I hadn't been contacted by Walgreens and was on hold for 45 minutes earlier and no one answered, I decided to stop in. I'm informed my insurance company wouldn't cover the 2nd script. I maintained that the first script was wrong and needs to be rectified. I'm told I have to call the doctor, I have to call my insurance company and I have to do whatever to fix their mistake. The pharmacist prints out this second script from the first week of June insisting I read each line as he points to it. He continuously refuses to discuss the first script from the last week in May despite my efforts to get him to address it. I don't care about a script that they're not going to fill anyway and it's irrelevant to the problem with the first script.During the first week of July I had another prescription that needed to be refilled, so I checked a few pharmacies and picked one to call as they have locations all over the country and good reviews. They said they could transfer my prescription that still has one refill left. A short while later they called back that Walgreens told them that the prescription was canceled and couldn't be refilled, to contact the doctor to send them a new script.

David Austin

2023-10

Honestly, if I could rate this pharmacy less than 1, I would. Incredibly long wait times on the phone and at the store, not doing what they say they will do, hanging up the phone after a long time on hold and incredibly long lunch hours are only a few of the problems. Well, unfortunately another win for Amazon, who I will be going to in the future for prescriptions.

Ciarán O'Rourke

2023-07

I am writing this review because of the complete lack of customer service, false advertisement of services that were not provided, and downright disappointment.I came to this location to drop off 2 packages for FedEx, as this Walgreens location alleges to be a FedEx drop off point. One was a return and the other was a package delivered to my house, didn't belong to me and was destined for someone else.This should have been a very simple transaction, however what transpired was absolutely ridiculous. The cashier person stated that the packages would not fit in the cabinet, however, one did without any issue of any sort, and the other was 2 inches too long to fit, but would have if the removable shelf would be allowed to be moved. The cashier stated she could not and would not take either package, including the one that did fit within the confines of cabinet without issues or modification of any sort. The reason the cashier gave was that this package was "too heavy" and her manager and FedEx would "get mad." However, she stated that she was the acting supervisor.I repeatedly asked her if I could reposition the removable shelf within the cabinet and she declined each time, stating that FedEx would "get mad" for doing so. Finally, we were not allowd to leave these two packages, again one of which was not mine, outside of this insufficient and pathetic cabinet. This person's only solution was for us to drive to Walmart to drop it off, an additional 30 minutes round trip, however when I looked it up, it had already closed at 6pm. Further more, I had lost an hour of my time after having worked a 12 hour shift and driven an hour home from work, only to be let down by Walgreens and FedEx's insufficiencies.This review and experience will be forwarded to Walgreens corporate and management as well as, I as a customer will never spend another dollar at a Walgreens again, this location in particular.

Nicole Van Hoose

2023-05

I had to wait on hold for 1 hour and 57 minutes with only 2 people ahead of me, just to find out that they have no record of the Rx that I watched my doctor submit at her office.My doctor sent a prescription on 3/21 and after 10 days, I have not received notice that it has been filled. When I try to check my Rx status with my phone number, it says that I don't have an Rxs. The first time that I tried to speak to a representative to find out why this hasn't been filled, I sat on hold for a half hour before I received a recording that they were going on lunch break. So the next time, I made sure to call earlier as to not have the same problem. That is when I was on hold for 1:57 hours before going to lunch.We will be moving all of our Rxs to another pharmacy.

Haley Legere

2023-05

Wish I could give 0 stars. Words cannot express how terrible this pharmacy is. I refilled a prescription over the phone 3 weeks ago, was told it would be ready the next day, and have been numerous times since to pick it up and keep being told it isn’t ready because they are “too busy and understaffed”. Anyone with an urgent need for a prescription (or even just any need for a prescription) DO NOT GO HERE.

Lylah Morone

2023-10

Customer service is always pleasant and my prescriptions are always filled on time. Great neighborhood pharmacy atmosphere. Always clean and organized.

Jennifer Kristen

2023-05

I left cvs, because I was annoyed by the slow service. I gotta say though, slow service, is better than no service, and or, rude service. Every month, I have to wait a extra week or two, to get my scripts. At first they kept blaming my doctor's office, and my insurance company. What's interesting is even when I use their system to get my scripts automatically filled, they won't be in stock, or there's some other delay, that they couldn't be bothered with. If I didn't know better, I would think it's intentional, because the pharmacist, and I had a disagreement about their job responsibilities, and their lack of ability to preform them. I mean, I don't mind making calls cause they're short staffed. My issue is, I get a different story from each person I interact with. It's everyone else's fault, when in reality the real issue is they couldn't take the time, to open up something on their computer screen. My favorite though, is the lack of operating hours. This place runs on bank hours, or just make them up, day to day. I guess you just can't find good help these day's, but it won't be long till these chains, are out of business. Hopefully as a result we get some mom and pop businesses back, that actually appreciate our patronage, and care about the communities health, and well-being. Thanks for reading, and best of luck.

Lauren Lehmann

2022-05

The pharmacy located at this location is like no other. When scheduled for my recent flu vaccine, I witnessed some unfriendly customers approaching the team in the pharmacy. I felt like the team members handled the customers with respect, a quick response, and poise, even after the client was highly disrespectful to them. Having to work through the pandemic, and now flu season is not an easy task and I felt like the pharmacy employees were handling it with ease and made my visit very comfortable. Kudos to the pharmacists and team at this location!

Caitlin Place

2023-05

Don't even bother looking at the hours of the pharmacy, because half the time the pharmacist is not in. It disgusting how we are relying on this company to hand us (in some cases life saving) medication and they can't be bothered to send out a mass text. But who am I kidding they don't even answer their phones. Going back to CVS ✌️

Mary Roof

2022-05

Stopped in during the prime busy pick up time to ask the pharmacy team to flavor a script for our youngest. The pharmacy employees were friendly and willing to help! They were so busy with scripts, tests and vaccines, I appreciated their attention and pleasant interactions!

Joseph Doslop

2023-05

A great place if you like your HIPPA rights violated. Watched and heard the pharmacist have an open discussion from her chair which was ten feet away to the register about a customer's drug classification and actual name of the medication. The pharmacist and technician were so loud everyone in the waiting line could hear.When the pharmacist was approached and the customer addressed privacy the pharmacist rudely said she didn't care about privacy she only cares about the law.

Rachel Briscoe

2022-05

The pharmacy gave me a really hard time about getting my prescription. I am out of town for the weekend and my pharmacy back home (Wegmans) transferred the script over to this Walgreens location. I called this Walgreens yesterday to get it all set and my profile set up. The only thing I didn't have was my insurance card, which I told them I'd have when I got here. I called again last night and the automated service said my prescription was ready. When I arrived here today, they were asking questions like "is the prescriber a current prescriber" (my prescription was written yesterday) and "is this your insurance plan? Your name isn't on it". I told them it's my mom's plan and I've never had an issue just because her name is on the card. They said they couldn't bill it this way because usually I would have a card with my name on it. I've never had a card that has my name because it's not my plan. I started calling my mom, and that's when they decided to fix it and say I was all set. Then I'm ready to pay for my prescription and they say it will be 15-30 minutes, even though when I called yesterday the automated service said it was ready. F*** Walgreens Pharmacy.Other than the Pharmacy, Walgreens itself was clean and had everything you could need.

J P

2022-05

I had a prescription for antibiotics sent there. 2wks worth. When they told me how much it was($102), I almost fainted. I asked if they could transfer it to the VA Pharmacy in Albany and they told me to call the VA to see. Long story short the Nassau Pharmacy on rt 20 works with the VA and they bill the VA for the cost of the prescription. The cost of the prescription there was only $10!!!!!!!! Almost 11X cheaper!!!!!!I paid out of pocket and thanked them immensely for being more than fare. Don’t have your prescriptions filled at Walgreens. There are cheaper options. Support local small business!!!!

Victor Skiff

2019-05

Two recent experiences with this pharmacy: first, I had a passport photo taken that was obviously done incorrectly (wrong head size, background items visible), so I insisted on a retake and got a correct size...only to later receive a letter from the passport office saying the photo was overexposed and I would need another one.Then I had a prescription come in for a medication which I was initially told was an antibiotic, then a steroid (turns out it was both, but that would have been useful information the first time I went to pick it up).In short, great store if you need ridiculously overpriced groceries or toiletries, but avoid it for prescriptions and passport photos.

Arthur Pelton

2022-05

4/7/2022 6:50pmTried to get ahold of the pharmacy for an hour and a half on hold, stop by the pharmacy to pick up a prescription there was a sign on Walgreens door Pharmacy closed today there was an emergency. There should have been a message on their phone for the pharmacy. Walgreens is National I don't see how their Pharmacy can be closed for a day a lot of people depend on their prescriptions being filled such as myself

Kate Falkner

2017-05

I don't think I've ever visited this pharmacy without something going wrong. The credit card machines, losing my information, not being able to pull me up in their computer, losing my insurance, asking me if I have ever visited this pharmacy when I've been coming for 2 years!!!! I don't know why though. I'm finally switching to CVS. Good riddance.

B Vlasak

2017-05

We've used this pharmacy ever since moving to the area 4 years ago. Our family has never had any issue with the staff that others have posted, either in the pharmacy or in the store. Occasionally they have to wait on a restock of meds, but it has never taken longer than a day or 2.

Lisa Morrell

2020-05

I am so disappointed that Rite Aide changed to Walgreens. The service is horrible since the change. There are long lines, you have to wait on hold forever to speak to someone in the pharmacy if you call, they make mistakes in the billing and they don't fill the prescription when they say they are going to. I think I am going to transfer my prescriptions somewhere else.

Genn Horowitz

2023-05

Pharmacy always kind and helpful. They go above and beyond almost every time I come in. Store always clean - easy to find what you need.

Michael Shudt

2023-05

Never heard a Pharmacy being closed for 2 days. Saturday and Sunday. Absolutely terrible. I need a refill today. Will be changing Pharmacy soon.

Enp

2022-05

Always something when I go to this place. Staff is always rude, act like you're inconveniencing them every time you use their pharmacy. Unfortunate I live so close because I would LOVE to go somewhere else.

Heather Campbell

2021-05

Walgreen’s pharmacy has been so responsive to our prescription needs as a family. They are always there to answer my questions and we get our scripts quickly!

Crystal Ladd

2021-05

The pharmacists and staff at this location are beyond helpful and kind. I feel like they are always there to help or to answer any questions I may have with a smile on their faces.

Lisa Russell

2021-05

Walked in and was helped at the Pharmacy promptly.I had questions, they were answered and my worries went away. Thank you for excellent service!