TowAway LLC

Kate Deck

2024-01

We needed a jump and spoke with Cody. He said he’d meet us where we were stuck in about 25 minutes. He was there in about 10 minutes! He was incredibly nice and helped us in no time on a very cold night. Thank you!!

Jeffrey Lukaszewicz

2024-03

Had to use Geico emergency roadside service, this is who they use, I was very happy with their service. They were fast, friendly, and efficient.

jims garage

2023-12

Excellent experience had them tow my truck to the mechanics shop and they arrived on time and professional. Also much cheaper than the alternatives. Definitely recommend.Service: Car towing

George Newton

2024-04

They are number 1 I definitely give 5 starts. Special Thanks to Deniz Kana :)

K. Burnham

2023-05

Our car broke down in Manchester, VT, over Christmas weekend. Rick was enlisted by roadside assistance to tow it to Manchester, NH, the day after Christmas. He was great…professional, friendly, efficient, and communicated clearly about his arrival time. We are grateful for his help during a stressful situation!

Shaun Moore

2020-05

So I scheduled a tow for the day after my car failed me. They showed up that day promptly and professionally. They got me where I needed to go and for a reasonable price I might say. The associate was careful and respectful with me as well as my vehicle. Would recommend TowAway to others who need their services.

Mr. Smith

2020-05

Great business! I was picked up within thirty minutes of my call and was taken care of by the friendly driver. The mechanic was extremely knowledge about the car, more so than the brand dealer's mechanics. All around great service and very cheap, would highly recommend.

Aaron Smith

2021-05

Cant say enough about these guys. Used them for towing and repairs. Always had repairs done quickly, often times while i wait. Less expensive than any other shop ive been to and i actually trust these guys. Highly recommend them to everyone i meet. Very thankful to have them as my mechanicsService: Car towing

Julia Weber

2021-05

My car broke down and I made the mistake of having it towed to this place. Mechanics get a bad rep, and it’s because of people like this. If you want to get screwed over, lied to, and get taken advantage of, these are your guys. I had a couple of friends look at my car before I had a towed. Both said it would need a new engine. Brought it there, they told me that the engine was fine, and it just needed a new PVC pipe for the oil and would cost me only $100. Great news! Get a call back to say that it’s actually going to be $1000 because other parts need to be replaced. Told them I would think about it, but they started taking it apart anyways. Then five hours into the job, called to say that the car actually needs a new engine and would cost about 4K. I told them I never authorized any work beyond the initial $100, and that was for a guarantee that the car would be fixed — as they claimed. They said they would make me a deal. The deal was: I pay them $500 to have my car back in pieces or pay for another four or five hours of labor to have the car put back together. I told them that was ridiculous since I would be getting nothing out of this other than my car back in worse condition than before it got to them. So they said they would cut me a BETTER deal, and that is for me to pay them ONLY $250 and THEY keep my car for parts. They said if I didn’t pick it up, they would start charging me storage of $60 a day and then repossess my vehicle in 10 days. Ended up paying them $300 to get my car back. Now filing a small claims lawsuit. If I could give 0 stars I would.

Julia Weber

2021-05

In response to your reply below.... it seems like your mechanics need to do better documentation because I did tell them that it was suggested to me by other people that the car would need a new engine (given that it was driven without oil after the pipe burst and then went up in smoke). My point is - it didn't even take a mechanic to see that in a matter of minutes, when it took your staff 5 hours of labor. Your mechanic said that was absolutely not the case - that it just needs a new PVC hose and would cost me a total of $100. You then called and said that it would cost $1000 to repair at which point I said I would consult with my boyfriend and get back to you. You then CALLED my boyfriend after asking me for his number "to ask him when he last did an oil change." At no point did I (or him for that matter) authorize any repair beyond the initial $100. I have received nothing in writing even after requesting this from you. The vehicle belongs to me, which you knew, so I'm not sure why you would ask for any authorizations to do repairs to it from anyone else in the first place, unless you didn't like me saying that I didn't want to spend $1000 on the car. We called you the following morning to tell you not to proceed with the repairs, not to "change our mind" as there was no such authorization given in the first place. After we tried to contact you about picking up the car, you said it was already taken apart and I owed you $500, or $1000 to put it back together to a non-running vehicle. So yes, I came there in person to discuss the matter. And I agreed to pay you the $300 to get my car back because you threatened to charge me storage fees and repossess it if I did not. Also, I asked to tow the car myself and you refused to allow me to do this, so I was forced by you to pay YOU to tow it to get the car back. Furthermore, at no point did I ask you to do an oil change on a car that would not run. The PVC pipe is worth $18 online, which was left on the passenger seat, not even installed, with the tag still on it. Sorry, but not only are you unprofessional, but also dishonest with your customers. Your business chose to take advantage of a customer's bad situation to make a profit.

Ginamarie Patrizio

2023-05

Since my review was deleted.. I’ll post again and will continue to post.I was involved in a car accident, where my tire was hit and ended up blowing out. Two men showed up, one who referred to himself as “hillbilly.” He wanted me to move my car before changing the tire, which I wasn’t comfortable doing since I didn’t want anything damaged more than it already was. “Hillbilly” started laughing at me and questioning what I would’ve done in different scenarios. I stated again that I wasn’t comfortable with moving it and if it could just be changed first. He then said yeah, when you pay me $80.25, and continued to laugh and be rude. After all was said and done his coworker apologized for his unprofessional behavior, and I said thank you and that given the situation, one would be expect a little more compassion and professionalism, insisted of basically having someone mock you. It wasn’t my choice to have this company come, as the State Trooper is the one who called, but I would hope in the future, if I ever needed this type of service again, I would get better customer service than what I received today.

Jane RWhite

2019-05

These guys were great, I had a dead battery when I closed up my booth at the Lake George Craft show last night.I called and they were there quickly, jumped my battery and I was on my way.Thanks for the great and courteous service.Hope it doesn't happen again but you're definitely the guys I'd call.

Jordan Bigelow

2023-09

Bill and his crew went above and beyond on a Sunday to her my heavy truck out of a busy intersection. They were professional and prompt on their service.

A G

2020-05

I used Tow Away LLC when my car broke down. They came right away and helped to get my car home. They were very accommodating to our situation and had great customer service. We had a dog with us and they had no problem with him riding with us. Overall I would definitely use Tow Away’s services again and recommend them to anyone.

Chloe Kilmartin

2022-05

Went above and beyond when we were stuck in Maine on such short notice!!! David was super nice and made the whole experience for the two of us and our dog much better than we could have even hoped for in such a sticky situation. Crossing our fingers we won’t need a tow truck anytime soon but if we do we know who we’re calling!Service: Long distance hauling

Brandon Fletcher

2021-05

An all around excellent shop. Denniz and the rest of the Towaway staff had been more than professional and timely in the needs of my vehicle, they went out of their way to explain the mechanics of the problem as to why it had occurred. On a drop in the needed parts were there within a short amount of time of which they fit me in outside of their already busy schedule. Great staff, great place!

DC Spory

2022-05

Tow Away was the only company i could find on a Sunday to come get my vehicle in Albany after a accident and tow it to Glens Falls. Gentleman on phone was great and same with the gentleman who came and picked up my SUV. Would definitely use them again. Thank you gentleman for your help todayCarrieService: Car towing

Jeffrey Raymond

2020-05

We were in a very bad situation at 10:30 at night when we needed to have a boat and trailer flat bedded as the trailer would not work. Cody and Chris were very professional, prompt, and highly reasonable for the work they had to do. We weren’t able to get to the final destination until 2am and they were very thorough during the whole procedure. They made a very stressful experience better and I would highly recommend TowAway for any future services. Anthony also moved the boat/trailer a few days later for us to a marina. Also the same great service! Jeff R

Michael

2019-05

They told us they would arrive in 40 minutes but they arrived in less than 20 minutes. The guys were very polite and professional and in 5 minutes we were on our way. I asked them for a business card which I now keep in my truck just in case . Thank you gentlemen.

james valastro

2020-05

My experience with tow-away was truly superb. They skillfully picked up my van and I chose to bring it to their repair facility and their repair team was fantastic. Geico interfaced with them seamlessly and now TowAway LLC is in my phone, as my go to folks.

Bobby F.

2020-05

Accidentally selected the wrong rating. These guys were good to me, my car was towed, they took great care of it while in there possession. I was able to pick it up the next morning, the fee was reasonable.

Jakeima Jenkins

2022-05

I contacted Geico to have my car towed out of my driveway after a winter storm. Geico advised me that they were sending Towaway LLC. They advised me to answer my phone for any unknown numbers, as it could be the tow company and that the wait would be longer than usual because of the winter storm. Not a problem. I was just happy to be able to get my car out of my driveway. I get a call from a toll free number. I answer, thinking it’s Towaway LLC but it was Geico. The rep stated that they came but couldn’t get to me because I live on a one way street and the driver couldn’t get onto my street. Umm, okay. They should’ve called me. They had my number. Next excuse was there were cars double parked in front of my house. I was literally sitting in my living room, near the window. There were no cars doubled parked in front of my house and if the issue was a double parked car, they had my number and could’ve given me a call so I could ask the person to move. The fact that they were given my phone number and never gave me a call about any of these so called issues and just left is ridiculous and the reason that they are getting one star. It’s all about communication. If they didn’t want to do the job, they didn’t have to accept it. I’m not even sure if they came to my house. Anyone can lookup a street on Google.Service: Car towing

Stanley Miller

2020-05

My son's vehicle needed a tow to a repair shop. This occurred on a Sun at noon. You were very accommodating, simple advice, and prompt. Thanks for showing you care and the service you provide is essential to your clients. Stay safe!

Sarah Dugan

2023-05

Driver came to pick up a vehicle from our yard. He was super helpful, fast, and extremely polite! Definitely recommend!Service: Long distance hauling

Christina Manchester

2021-05

This place is great the employees are wonderful they are friendly and very quick. And Deniz at the front desk is great very friendly and very helpful. I would recommend this place to anyone! They really helped me out when I was in a bind when my heater core went bad in my vehicle and i was an hour in a half away from home. They were right on top of it. Plus i can't leave out the tow truck guy friendly fast service thank you towaway for everything you have done for me.

Patrick Bruder

2015-05

Called them to set up a tow when my truck's clutch went out. I called a message in the morning initially and didn't hear from them. No big deal, that happens with businesses fairly regularly. I called them again in the afternoon and got a response. We talked prices, they were reasonable, and discussed their availability since I was still looking for a garage to work on the truck. The company representative told me they were busy that day, and it would take about an hour from when I called back to pick up the truck. Sent their contact info to my employee that was handling the situation. Once the repair location was arranged later that evening, he tried to set up a pickup time with them, they said they would call him back. They never did. He called them again a few hours later. They said they were still busy and they would call him back. They never got back to him that night. Tried to contact them the next day and still nothing. Set it up through another local company. They wasted half a day of my employee's time and we never heard back from them.That is no way to do business. I understand if you are busy. Tell me you can't do it or at least return a call. I don't like to leave bad reviews, but this warrants one.

Corey Whitten

2019-05

This guys are amazing! Broke down on my way home, back to Vermont. They came and picked me up, towed my truck and got it in the next day and was ready to go. Ran into a little hiccup but they took care of me. Highly recommend them. Wish I didn't live so far away or else I would make them my regular mechanic.

Bob Grimm

2019-05

I made arrangements for a tow a day in advance and was told I would receive a call by 1 or 2 pm on the day of the tow with a specific time. I never received a call and I took the day off from work. I finally called them at 3 pm and was told they could not tow the car because the car was “too low”. When asked what I should do now, the only response was to “call my insurance company.” I am extremely dissatisfied with the service and will not use or recommend them.

Jennifer McGill-Sadera

2019-05

Tim was prompt, efficient and really friendly. He tried to fix the problem on my Jeep and only when it was apparent the issue could not be resolved did he choose the towing option. Hope I won't need him again, but if I do, TowAway will be the business I turn to.

justine guerra

2019-05

After going back and forth for 3 hours with my Insurance Company's roadside assistance department it took one phone call to TowAway to get my issue resolved. They were here within 30 minutes. Great service, great people!