T-Mobile Authorized Retailer

Dennis Audinwood

2024-04

Joey did an amazing outstanding job job explaining everything to us about the home Internet would highly recommend him T-Mobile arnot mall

Rellion

2024-02

Joey is great saved me money the service is way better then Verizon this guy deserves a raise I thought he was the manager the way his customer service skills were!!! Never lose this guy 110% recommended Great job T-Mobile 😁😁

Irene Miller

2023-11

Just upgraded to the new iPhone 15Pro through T-Mobile. I have been with them for about 4 years and have never been disappointed until last night. I won’t go into all the details about what went wrong. I will say my daughter & I were there for over 2 hours (😳) and left with things still not being correct. Went back this morning and Whitney and Caleb were AWESOME! They pretty much undid everything that was done last night…started from scratch…had us out of there within a half hour-45 minutes tops and EVERYTHING went smoothly and EVERYTHING works! Highly, highly recommend them. 😊

v

2023-12

it's definitely hit or miss, and mostly miss. they're all very young, digital natives but lack any specific, formal training whatsoever. if you get a good one who actually knows a little about what they're supposed to be doing, and has any sense of customer service, consider yourself very very lucky. most of them just finger around with your phone with a who-cares attitude and might or might not eventually figure out how to help you. I ended up having to make two trips IN PERSON just to move data from my samsung cloud backup to my new phone. Absolutely disgraceful!!

Sharla Krise

2023-10

Joey was VERY helpful! He stayed over just to finish transferring phone and he has amazing customer service skills. He spoke to us on a personal level which was very welcoming and made us feel like we weren't a bother keeping him here after hours.

Patrick

2023-11

Great experience today getting my TMO account wrapped up by Joey and Tyler. Tyler is new but handled my port and service request like a pro with a helping hand by Joey. Great job guys!

Josie Aloi

2024-02

Went and switched to t mobile. Joey was very helpful and knowledgeable. Got a great phone and a good deal. Thanks Joey!!

Beatrice Kolp

2023-11

Joey was fantastic you couldn't ask for better person if anybody ever had a problem with the phone or ever wanted to buy a phone Joe is the one you want he is great I can't stress how wonderful this man is and your company should be very very proud of him

Dale Johnson

2023-05

Was here two weeks ago to switch carriers. The young guy was mostly concerned about making sure that he could close on time since I walked in 45min before closingI was a Verizon customer for over 25yrs previous but they finally ticked me off enough to make me switch. T-Mobile is definitely cheaper as my bill dropped $39/month BUT I’ve had more dropped calls in the last two weeks that I had in the last year with Verizon so they have the better network. I guess for $500/yr I can put up with that

Barbara Crandall

2024-02

Joey gave us exceptional service and spent 2 to 3 hours with us. Great guy.

cody smith

2023-12

Joey is excellent really recommend talking to him if hes in the store I went in for questions about upgrading and found out there was some other issues with my account and got it taken care of

lorena morey

2023-06

Ben and Lucas are absolutely the BEST!!! Customer service 1000%. Ben was on the phone trying to get a phone switched from Boost to T Mobile for over an hour and a half! I would have "lost it" long before that! While on the phone they were bouncing ideas off each other to try and make it happen for me. Thanks again, it was GREATLY appreciated. I must say..I have not seen customer service to that level in a very long time..you ROCK!!

Neil Westervelt

2019-05

Inside the Arnot Mall. The staff trys to be helpful when we have issues or get new phone. I am not necessarily confident of there abilities as I've had to help them a few times. The one (blonde) girl who has been there for a while is very rude, not helpful, insulted my wife at one visit, and if she smiles it's because someone must have just kicked a dog! That being said, the young gentleman I just talked to (maybe Nick) was super friendly and helpful so...

Richard Merchant

2023-05

Nathan should be seriously commended for his over the top customer service. On a busy afternoon he helped us through switching from ATT to T-Mobile. For reasons completely out of his control, it was a tangled mess. ATT was not letting us go easily. During this two hour slog, he kept our spirits up and managed to direct and help several other customers while we were busy doing our parts. He got us through the hurdles, got us a great deal, and made sure we were completely taken care of with our switch. I can’t recommend him enough and am very happy with our switch to T-Mobile.

Randy D

2023-11

Joey is great transferred my stuff and ported my number with no issues I recommend joey as a #1 best rep thank you so much

Scott Rose

2023-05

I was very happy with the service i received at the T-mobile store at the Arnot Mall. Shelby and her team were a delight to work with and she was able to solve an ongoing issue for me. She had the problem solved faster then she had guessed it would take and had me on my way to use my new device. Shout out to Doug the regional manager, a really nice guy to talk to. Thank you Shelby.

Donald Stansfield

2023-09

Very helpful. Answered many questions. Friendly people. I'm going on a cruise, and I can text with t-mobile from Italy and Greece for free. Very cool indeed.

Jason G Struble

2023-09

He is a out going personality he helps everyone out with their devices. He worked with a great smiles on their face. He definitely deserves a recognition for all he does

Marilyn Kerr

2023-09

Joey has been fantastic. He has helped us above and beyond in helping us. He is the best!!

Ross Surdam

2023-11

Joey and Courtney are the bestreally helped me outGreat people.Ps very knowledgeable

Shri Jai Kirshan Ravi

2018-05

They really do a lot of great job in the store putting every effort to make customer get their phone.I had lot of problems just getting a phone upgrade, which is weired but it happens. I was stuck because of AT& T had messed up with my account and I was no where. But thanks to Ashley, Grant and Dylon working on this store made my Work easier and I had finally got phone. Their team work is superb. Wish you guys best ahead.

Rex Peters

2023-10

Joey went above and beyond solving my and my spouses issues . Super grateful for the outstanding service . Thanks Joey for your service and help .

Susan Maloney

2023-05

Took over an hour and I still dont have a new phone. They could not transfer my data from my sprint phone to my tmobile. Devon and Ben were great

sean griswold

2023-09

Joey is the best more sales representative like him and T-Mobile would be the best unlike corporate

Keith Naylor

2023-12

Joey was the best go see him thank you so much

Sandra Watts

2019-05

Update:Thank you Ashley for providing me with assistance over the phone. I am glad we were able to clear up the confusion from the previous day.Made an appointment online. Got to the store and they didn't have a clue what my husband was talking about. Instead of showing him the different phones and explaining the plans, the woman wrote everything down on a piece of paper and handed it to him. He said she treated him as though he was just a waste of time. Shame on you Sprint lady. You just lost a good sale.

Rena McCracken

2022-05

I went to see about getting a plan with T Mobile after having Verizon for 20 years and the gate was halfway closed . I was informed that the customer in the store had been there for 2 hours and they actually closed at 7. The internet says they close at 8. Update the hours so people don't waste there time. I was told they close at 7 now due to having no workers . I guess maybe T mobile isn't the way to go

Jake Miles

2019-05

By far the service i've ever received from a carrier store. I went in the store knowing next to nothing about what to do about my own cell plan. Grant Morell gave the best service and customer experience i could ever hope for. He brilliantly shared his knowledge and reeled in a long term customer.

April R Roush-Stanley (AprilRRS)

2019-05

Here now with Jacob and Kacey. They are fabulous! My husband and I are switching from AT&T and Consumer Cellular. Their plan and payment options, incentives, Specials, and most especially, their service have been amazing. We are very happy now and confident we will be happy afterwards as well! Thank you both for your patience with us and all your help! Above and Beyond!April & Robert

Bryan Rundell

2020-05

Sprint has terrible service in our area. I changed from Verizon to Sprint hoping they had better customer service and it was a terrible idea. I have a job that requires me to use my cell phone constantly and it only worked about 25% of the time. When I brought this issue up to customer service and let them know I had to drop their service, they notified me that I would have to pay $800+ to get out of the contract!!! My issue persisted throughout the entire time that I was using Sprint. They should not be able to have stores in an area that they cannot provide adequate service. Prior to Sprint, I used Verizon, afterward I signed up with AT&T, I would recommend either of over Sprint any day.